First, I believe an employee at the location should show the customer everything about the truck their renting, there was no owner manual inside. 2nd, the right mirror did not work so my son had to help me every time I had to merge into the right lane on the freeway.
Kathleen RCustomer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
cherry and carson st and pch and walnut exelent service
Miguel RFast and easy. Awesome customer service.
Andrew MQuick easy process. I come here for all my uhaul rentals...
Jennifer WMichael was an awesome clerk and made check in quick and easy. The app didn't work on my phone for check in initially, but it may be due to having haulted services with Verizon (job loss; have been behind on my bills).
David Snothing! give those gentlemen a raise!
Bret BMicheal Stiffler is an EXCELLENT employee! He's helpful, courteous, kind, honest and a go getter. You need more people like him. Move him up the ladder and you won't be disappointed. Some security cameras or even a guard might be beneficial to your location.
Dewey GThere nothing that need to be improved experience was great fast i showed up they asked for my last name my id and i was ready to go quick
Diego AMuy buen servicio y atención al cliente gracias !!
Pedro PImprove customer service.
Rosemarie JThe gentleman who serviced me was kind, polite, and professional. He worked tirelessly to assist and made my need to work on Easter pleasurable.
Frank WThe young man that helped me, I sure wish I could remember his name (working at 10 am on 3/29/24), he was just the nicest young man I’ve met in a long time.
Mary CI’m so grateful for the service I receive from this location at UHAUL, I have never been wondering how were to pick-up a much needed variety of trucks to deliver food to the communities .
Ronald LEven though there was technical breakdown with the system this morning I was still able to rent my truck 😊 Brian was awesome ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
CORNELIUS SHave more than one employee on location to service customers.
ABEL HTruck smelled of marijuana
NICHOLAS DKeep bathroom clean. Everything else was perfect
Velma SNothing, Great experience
Ronald RTie down needed w-d oil to operate correctly which I had to provide myself
GARY CGreat location. Helpful employees. Quick service.
ANDREA GThis location overcharged me by 1,000 dollars, refused to help and when I called U-Haul corporate to file a complaint was promised a call within 2 business days. 6 days later no call…
Brad RRemove the sign in parking lot that instructs customers dropping off rental vehicles to wait in the vehicle until an associate comes to help…or ensure that an associate does come.
Melody Hwhen we came to drop off the truck the employee physically attacked a customer, leaving him bleeding. A different worker just had us leave the keys with him. Pretty traumatic to watch.
Saidy EThe gentleman that helped when picking up my equipment was very knowledgeable and extremely patient.
Vanessa Mexcellent service
Neil KBefore opening I said good morning to the girl who showed up to open. No response. She came out again to set up the truck station. I said hello. No response. When I got to the counter, no hello or good morning, just “ how can I help you” in a very low care level tone. When I returned the truck 5 hours later the reception and service was much better.
Jimmy KStaff here was great and super friendly. Got me in and out in a jiff!!
Marty CThanks great service
joe mTruck can be a little cleaner but other than that pretty good experience and easy process. No hidden bs.
Andrew EI picked up the Truck at 7:45 AM this morning the Young Lady was extremely helpful , we dropped it back around 1:35 pm the guy was very intimidating and with an attitude. I didn't have time to deal with him I Thanked him and left.
Dan ZTrucks smell like old hotel room, I had no gas when I picked up — charged me double
Maria FNo Complaints here
FELTON PVery inconvenient experience this morning. I reserved a cargo van via mobile app, couldn’t confirm pick up via mobile app. Got transferred on the phone 5 times to only be told to go into the office to complete my pick up. Then I was told the cargo van wasn’t at the location and my reservation had to be transferred to another location, which put me an hour behind schedule. Zero accommodations to make things right for the inconvenience. Terrible experience
Tino PI was impressed with the cleanliness of the location and the prompt, friendly service. The box truck I rented worked as expected and returning was a breeze. Overall, a great experience
JOHN BI had the impression my Uhal rental was for 24 hours!, and that I can bring it back within 24 hours! The uhal rep did NOT make it clear to me that if I did NOT bring it back by a 5pm, That's very sneaky and scandalous of you guys to do. I am super disappointed and would never use Uhal again... Uhal should train their employees to be more transparent, clear and honest with customers.
Andre LEverything I liked. Just make sure have the right key with the right 🔐,,, other than that I really like the service
sergio rI had three people try to open lock #2. None of them were able. I waited two hours for the location to open, in the meantime I paid movers $150 to sit around and do nothing. I would like to be reimbursed via a discount on my U-Haul rental. Thank you!
Stephanie SI really dislike the new way of checking in. The counter help person while they were helpful. It just didn’t enhance the experience having to do everything on my mobile.
Alan KOne of the males there could use an attitude adjustment. He seemed as if I were disturbing him. His attitude was short, and not customer-friendly.
Terie TTami at the cherry location 8655084 provided the worst and most rudest customer service experience. I am so upset I went through your company I wish I hired movers because the cost for your rental was absolutely ridiculous.i would have paid the same amount for movers thene moving things myself And I never ever forget this experience. You need a better members team because I was lied about 3 times in the course of having your rental . Furthermore people on the office advised I would be charged one rate and bill for equipment I didn't receive and charged 100 dollars more for service I never received . I almost want to open a claim for breach of contract . Can someone In the corporate office contact me 562-284-7755
richard dI would like to start out saying that the girl who helped us at the counter (sorry, did not get her name) was very nice and extra helpful. We were having some issues with the app and she was very patient and seemed happy to assist us. She is definitely an asset to U-Haul. Our issue was actually getting the truck which we had booked about four weeks in advance. We received a call the week prior to pickup and were told there might not be a truck. Then we were told we might have to travel 100 miles away to get one or we may have to accept a smaller truck. Finally, we were told that nothing could be confirmed until the day before we were to leave which was a 385 mile drive from our house. This definitely added extra stress to an already stressful move. My father passed away last year and my mother was packing up her home of nearly forty years to move out of state. My husband had already put in time off so we could drive from the Phoenix area to the Los Angeles area. My four siblings and their spouses, as well as some nieces and nephews, had all arranged to come help. When we were told that there might not be a truck, we were offered a $500 credit if we would drive it back - 385 miles. We said no way. At one point we received a text asking us to tow a trailer from Orange County (over an hour from my mother's house) to Scottsdale (over a half hour past our house) for $450. Also no. We actually got a call a day earlier than we were told and had to pick up our truck in Long Beach (over 20 miles away) instead of our preferred location of Gardena (less than two miles away). I realize that more people are moving out of California that are moving to California. That is why we rented three different trucks last year. However, it should not be the responsibility of the customer to return truck or trailers. We paid extra for a one-way trip and we have no desire to return. U-Haul needs to hire some drivers and get some of the trucks and trailers back. Also, the app did not work when we were trying to check out which also added more time and frustration.
Thomas BJade and her crew were efficient and the whole process was very smooth. I was able to extend my rental easily by speaking with customer service reservations. Thank you
barbra dAmazing fast service. Staff is very helpful.
Andrew AVery nice ladies
jimmy sExcellent customer service greatly appreciated
Gary KEmploye is very knowledgeable and very helpful, communication skills are excellent.
edgar ZJust a little more training. Also wish I would of thought to rent a come-along. If the Tow Doll had a wench putting the car up the ramp would have been simpler. Thank you.
DAVID VSophanna was awesome!!!
JAMES DImpressive, efficient, young women handling reservations and all the equipment, including the truck
Thomas FNot sure if this is something you can improve or if it is just my phone. I suggest a stronger WiFi access point by the store, as one is either picking up or returning the truck, one wants to do it expeditiously and if the reception of the phone is spotty, it feels a bit frustrating.
Teodoro RNo Comment!
NATH PCustomer service could be better Friendly greeting Acknowledgement Pick up-walk over to truck review before driving off Drop off-walk and review truck
Jessica GExcellent customer service It takes me 7 minutes to complete and pick up the vehicle and less than 5 to drop it off . Thanks again. 😊
Jose L