Customer Reviews for U-Haul at Florida Mall

Rating:

5.0

Excelente customer service

Rating:

5.0

Faster service!

Rating:

5.0

Good job Michelle !!! Thank you

Rating:

3.0

The Vehicle's AC was not working properly it only blew out hot air.

Rating:

5.0

Very friendly and accommodating and very understanding. I always use this location whenever I move. No matter the location.

Rating:

1.0

The sign says “wait in car.” An employee did come disconnect and remove the trailer, but did not acknowledge us or indicate we were good to leave. After 15 minutes I walked into the store to ask if we were finished , and we were. Customer service communication is dead.

Rating:

5.0

Excellent staff. Courteous and helpful on rental and return.

Rating:

4.0

I’m sure it’s in some fine print somewhere but to be charged 2 days because I was 1 hour late on a half day rental is bullshit. Dolly was barely roadworthy, missing pin for tongue latch, lights inoperable, etc…… it is what it is and it worked for what we needed it to move but had the tires been any larger the worn out straps wouldn’t have been able to go over the tires 🤷🏿‍♂️

Rating:

5.0

Casper was super helpful and very professional

Rating:

4.0

Very helpful

Rating:

5.0

Everything was great . Thank you U haul

Rating:

5.0

El proceso de solicitud muy riguroso en otros lado donde alquilan los equipos de ustedes no lo hacen así .lo califico como bueno y más rápido

Rating:

5.0

Very helpful Always clean equipment

Rating:

2.0

Confirmed at check in that I still needed moving blankets and they stated they would place them in the truck but did not. I got to the storage unit and had to go 20 mins to the nearest store to pick them up. This is after I received a call the day before the rental pick up advising me that your nearest location that had a 26’ truck and auto transport was in Venice which is nearly two hours away. They ended up finding me a truck in Orlando which was an hour and a half away from Brandon FL and then I had to go to Lakeland FL to pick up the auto transport which was another 30 mins out of my way. It was a disaster of an experience with Uhaul. I made a complaint and a supervisor has yet to call me. No surprise.

Rating:

2.0

Poor quality equipment. When I picked up the trailer I questioned the tires on the driver side. U-Haul rep looked at them said they would be fine, even looked at another trailer as an option but said ours were better. I told him that we are driving over 2,000 miles are you sure, reply yes they will be fine. We departed Orlando at 5am Monday, trailer appeared to have a vibration. Finally in Alabama I decided to check tire pressure so i purchased a pressure gage to find the back driver tire had 20lbs. I inspected the tire to find a screw, probably there from the beginning. 2 hours to get road side assistance. As we continued the vibration continued so we assumed it must just be how it tows. Still concerned by the front driver tire because it seemed to vibrate. Next day in Texas that tire blew out. Finally after both tire were replaced the trailer pulled with no vibration. Completely unacceptable to pay $600 for equipment that was not inspected properly before we picked it up.

Rating:

5.0

Provide more info where to drop off keys

Rating:

5.0

Great staff!

Rating:

1.0

I returned the trailer and the hand truck to the locations and then they charged me for the hand truck even thou I returned it with the trailer.

Rating:

5.0

Awesome experience except not having my truck onsite when I arrived.

Rating:

3.0

One person told me to unhook the trailer and leave where I was parked. The next copped an attitude when I told hom what the young lady told me to do.

Rating:

5.0

Excellent location, Excellent service. Also that day I lost my wallet in the store and 30 minutes later the employees called me to let me know they had found it. Thanks guys!

Rating:

5.0

Awesome

Rating:

1.0

Train employees better

Rating:

2.0

Bad service. Equipment had the right taillight out. When I picked up the equipment I asked the guy to check it for me (I was inside the car and couldn’t do it myself) and he said the lights were working. Equipment was not in best shape. Service was way bellow average and expected from the begging.

Rating:

2.0

Have the reserved equipment on hand and in good working order. The handcart wasn’t available and I was sent to another store. When using the cart the wheel fell off and I was injured “catching” the refrigerator we were moving. The employees were not attentive when the equipment was returned and after 15 minutes of waiting I hunted them down and three were partaking in personal conversation.

Rating:

5.0

Very professional & friendly!

Rating:

5.0

Bueno el equipo en limpieza estaba excelente, pero mecanicamente había que acelerar mucho pero mucho para que alcanzara 40 millas, es decir necesita revisar motor y caja ,como si patinara la misma y los cambios pateaba , y por ende consumo de combustible

Rating:

5.0

Excelente atención

Rating:

1.0

They are rude and they over charge you they also give away equipment you’ve requested and they are very inexperienced

Rating:

5.0

I'm always go to the same location i never have a problem with the staff or equipment

Rating:

5.0

Excelente cervicio

Rating:

5.0

N/A

Rating:

5.0

The personel where very attentive and explained everything really well.

Rating:

5.0

The staff was very friendly and professional. The whole process was very quick and easy.

Rating:

5.0

Great customer service by the store Manager and Team, Thank you always for your great service.

Rating:

5.0

Excellent Customer Service.Associates that helped me on 03/07/25 location:Florida Mall 7726 s orange blossom trail EXCELLENT

Rating:

5.0

It was GREAT AND PROFESSIONAL CUSTOMER SERVICE 👍THANK YOU AND GOD BLESS 🙏

Rating:

5.0

Associate that helped us was efficient and friendly!

Rating:

1.0

No clear instructions for return, website didn't work, left me without a receipt or confirmation of return sitting there in the parking lot with a key not knowing what to do trying to contact customer service when they were closed. A complete nightmare from start to finish

Rating:

5.0

Always go there for my moving. The owner is a very appreciative and respectful person. I had a pleasant and efficient experience while I was renting and returning my rental Ram van.

Rating:

4.0

They got slammed with returns late Saturday, not sure how to address that, but it is a busy place.

Rating:

5.0

All are god

Rating:

1.0

I was overcharged for mileage. I put 40 miles on the van but according to U-Haul it was 74 miles and also when I got the truck it was on E I put $40 in the tank yet I was charged a refueling fee of $11.29.

Rating:

3.0

I rented 3 dozen furniture blankets. One dozen were never used and still in their plastic packing. Some of the used ones were folded, others weren’t. I was told if I didn’t fold them I would be charged $50. Ridiculous policy. Get rid of it.

Rating:

5.0

The trailer I rented had a water leak, and it got some boxes wet.

Rating:

5.0

Have always used this location for moving equipment & supplies and have always had a very good experience and the facility is always clean and well maintained.

Rating:

5.0

Great customer service. Answered all of my questions and everyone was very friendly and helpful . Will definitely use again and recommend to others !

Rating:

5.0

Good customer service

Rating:

5.0

They were very helpful

Rating:

5.0

Thank you! It was a great storage experience. I will do it again when needed.

Rating:

5.0

team was super helpful