Quick and efficient rental and check in.
JULIO CCustomer Reviews for U-Haul at Florida Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
KEON MGave me a trailer with no tag, and the wrong equipment number on the contract. Truck was covered in mud. So when it rained the car I was towing was covered in mud. Terrible experience, waiting on a call from the gm to get a refund. Had the truck setup for 2 days. Ended up returning it in 4 hours.
Christopher FLet's me be honestly, I really disappointed, first when I rented the truck the first light was broken, I returned the equipment at same time, after I pick up a van, when I drop off, I had to swear and prove that I wasn't the one who broke the equipment, I felt bad about the situation because I'm a very honest and humble person, and I don't need to lie, I needed to keep looking at the cameras to try to prove that I wasn't lying, and be on the receiving end of an undue charge.
ANTONIO DThe left front tire was flat (31 Pa instead of 80) I had to pump it up.
TAMAS SMore staff is needed
CYNTORIA HThe check engine like was on in the truck and was having issues switching gears. Just recommend that gets checked out before rerenting
TAMIRA DGreat service. Quick in/out
Jeff HExcellent services and brand new vans, thank you!
WESLEY CGood
PETERSON AMy son dropped off the trailer and he let me know there were no problems and everything went well.
Cathleen LThe young man was awesome, he did excellent work
Madelin SExcelente customer service
Franck LFaster service!
VIJAI RGood job Michelle !!! Thank you
HAROLD CThe Vehicle's AC was not working properly it only blew out hot air.
LUIS CVery friendly and accommodating and very understanding. I always use this location whenever I move. No matter the location.
CHARMAINE AThe sign says “wait in car.” An employee did come disconnect and remove the trailer, but did not acknowledge us or indicate we were good to leave. After 15 minutes I walked into the store to ask if we were finished , and we were. Customer service communication is dead.
CRAIG KExcellent staff. Courteous and helpful on rental and return.
JOHN CI’m sure it’s in some fine print somewhere but to be charged 2 days because I was 1 hour late on a half day rental is bullshit. Dolly was barely roadworthy, missing pin for tongue latch, lights inoperable, etc…… it is what it is and it worked for what we needed it to move but had the tires been any larger the worn out straps wouldn’t have been able to go over the tires 🤷🏿♂️
SHAWN SCasper was super helpful and very professional
Deborah GVery helpful
KAYLA HEverything was great . Thank you U haul
Diana TEl proceso de solicitud muy riguroso en otros lado donde alquilan los equipos de ustedes no lo hacen así .lo califico como bueno y más rápido
JOSE LVery helpful Always clean equipment
SOOKPAJ SConfirmed at check in that I still needed moving blankets and they stated they would place them in the truck but did not. I got to the storage unit and had to go 20 mins to the nearest store to pick them up. This is after I received a call the day before the rental pick up advising me that your nearest location that had a 26’ truck and auto transport was in Venice which is nearly two hours away. They ended up finding me a truck in Orlando which was an hour and a half away from Brandon FL and then I had to go to Lakeland FL to pick up the auto transport which was another 30 mins out of my way. It was a disaster of an experience with Uhaul. I made a complaint and a supervisor has yet to call me. No surprise.
ROBERT SPoor quality equipment. When I picked up the trailer I questioned the tires on the driver side. U-Haul rep looked at them said they would be fine, even looked at another trailer as an option but said ours were better. I told him that we are driving over 2,000 miles are you sure, reply yes they will be fine. We departed Orlando at 5am Monday, trailer appeared to have a vibration. Finally in Alabama I decided to check tire pressure so i purchased a pressure gage to find the back driver tire had 20lbs. I inspected the tire to find a screw, probably there from the beginning. 2 hours to get road side assistance. As we continued the vibration continued so we assumed it must just be how it tows. Still concerned by the front driver tire because it seemed to vibrate. Next day in Texas that tire blew out. Finally after both tire were replaced the trailer pulled with no vibration. Completely unacceptable to pay $600 for equipment that was not inspected properly before we picked it up.
DONALD HProvide more info where to drop off keys
ERICK MGreat staff!
JOHN GI returned the trailer and the hand truck to the locations and then they charged me for the hand truck even thou I returned it with the trailer.
MIGUEL HAwesome experience except not having my truck onsite when I arrived.
WESLEY JOne person told me to unhook the trailer and leave where I was parked. The next copped an attitude when I told hom what the young lady told me to do.
DIANA TExcellent location, Excellent service. Also that day I lost my wallet in the store and 30 minutes later the employees called me to let me know they had found it. Thanks guys!
HERNANDO TAwesome
Luis RTrain employees better
JAMES RBad service. Equipment had the right taillight out. When I picked up the equipment I asked the guy to check it for me (I was inside the car and couldn’t do it myself) and he said the lights were working. Equipment was not in best shape. Service was way bellow average and expected from the begging.
CARLOS SHave the reserved equipment on hand and in good working order. The handcart wasn’t available and I was sent to another store. When using the cart the wheel fell off and I was injured “catching” the refrigerator we were moving. The employees were not attentive when the equipment was returned and after 15 minutes of waiting I hunted them down and three were partaking in personal conversation.
NED TVery professional & friendly!
Heddy NBueno el equipo en limpieza estaba excelente, pero mecanicamente había que acelerar mucho pero mucho para que alcanzara 40 millas, es decir necesita revisar motor y caja ,como si patinara la misma y los cambios pateaba , y por ende consumo de combustible
OMAR VExcelente atención
VICTOR VThey are rude and they over charge you they also give away equipment you’ve requested and they are very inexperienced
CARLOTTA HI'm always go to the same location i never have a problem with the staff or equipment
LUIS OExcelente cervicio
VICTOR MN/A
ANDRE SThe personel where very attentive and explained everything really well.
Kary HThe staff was very friendly and professional. The whole process was very quick and easy.
Mohamed FGreat customer service by the store Manager and Team, Thank you always for your great service.
LUCIO AExcellent Customer Service.Associates that helped me on 03/07/25 location:Florida Mall 7726 s orange blossom trail EXCELLENT
GUILLERMO-JOSE AIt was GREAT AND PROFESSIONAL CUSTOMER SERVICE 👍THANK YOU AND GOD BLESS 🙏
JUANITO MAssociate that helped us was efficient and friendly!
GARY RNo clear instructions for return, website didn't work, left me without a receipt or confirmation of return sitting there in the parking lot with a key not knowing what to do trying to contact customer service when they were closed. A complete nightmare from start to finish
Jordan RAlways go there for my moving. The owner is a very appreciative and respectful person. I had a pleasant and efficient experience while I was renting and returning my rental Ram van.
BETH DThey were very helpful
Allyson L | Overall ExperienceThank you! It was a great storage experience. I will do it again when needed.
daphanie r | Overall Experienceteam was super helpful
ROBERT F | Overall ExperienceGood Service
Kristine H | Overall Experience