It was a perfect experience.
DAVID WCustomer Reviews for U-Haul at Garrison & Jewell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented at this location before doing an intown move and it didnt cost 149.00 they charged 59 for rental and almost 89, for milage it has only cost me rental and gas, that was to much for an in town move, t
BERNARD POver charged me for mileage
FREDERICK DYour people went above and beyound to make sure I was taken care of
WILLIAM HThe car trailer we rented was in excellent condition (tires suspension & all) Will be using this uhaul location in the future
ROBERT WSuper fast and easy
LORALEE LDustin and Heyden have been sooo great. We’ve needed various trucks and vans since May - and every single time we picked up or dropped off they have answered all questions and filled me with confidence about driving a 20 (plus!) foot truck! They are the best! Thanks guys! -Momo, Molly Brown Summer House Museum, Bear Valley, CO.
MARY SThe person who helped me during pickup was fantastic. Very personable and helpful. Conversely, the person who “helped” me never came out to see the vehicle, got visibly annoyed that I entered the building, and was incredibly rude when I couldn’t understand him ask me if I refilled the vehicle and had to repeat himself. Also, he charged me for 4 gallons of fuel when I went exactly 22 miles. Not an inch further. So that was an extra $20. So yeah, not a good overall experience for me or reflection of U-HAUL by an employee.
SETH GThe employees are so kind and helpful i will be using this location jewel and garrison always.l Sincerely Monique mcknight
MONIQUE MAlways seamless rentals & great customer service, thank you so much!
LAURA SThey made me drive 45 minutes to a different location to pick up a trailer, instead of taking the one that was in their parking lot.
EVAN TWas about to leave but stepped in to take arrival right away.
Dave WTruck was ready for pick-up & very clean. Employee was very helpful. On Saturdays, I think Uhaul locations should be open until 7pm.
BRIAN RThe customer service team at this location is EXCELLENT TO THE MAX. The truck was extremely clean But the truck itself is always running in the Red on the Gage even at a Stop sign wasting gas and idling at a high RPM not good at all otherwise everything there is excellent.
JUAN PEverything was great
MICHAEL SThis location was phenomenal! The staff were great and very helpful, the truck was immaculate, and everything ran as smooth as possible!
STEPHEN CRamp damaged causes difficulty pinning and unpinning. Otherwise, it was fine.b
WILLIAM OThe handle that secures the door lock mechanism on the trailer has a pressfit pin to keep the handle attached to the locking mechanism. The press fit part was missing, and the handle could possibly be removed easily with vibration on the pin.
BONITA MEverything ready for pickup as promised. Process for renting was easy using online reservation application. I have always had great experiences using U Haul over the years.
Donald CHayden was fantastic.
TINA CKeep on doing what you’re doing because it works well. Friendly, helpful and quick. Impressive !
JOSEPH SGREAT CUSTOMER SERVICE! I will be a repeat customer and I will definitely recommend this location! Thank you so much for making this horrible day not so bad! Thank you so much. Great pricing also. Couldn't believe how cheap it was for a 10ft truck.
LENARD TNothing, the guys working were phenomenal. Answered mgt questions and were super friendly.
LAUREN WMade a reservation to go from PA to CO. Get 6 days with the truck. I got to CO and was ready to drop it off in 3 days, half the time, but was told I couldn't get any money back for returning it in half the time. Again, not this location but uhaul in general.
MATTHEW MMaybe another worker. Mornings are busy and one guy is doing everything. He handles it really well. It's just alot.
LISA KSubmitted reservation day before online. The van I reserved was available. The dolly’s and blankets were not. I did not get a call after the store opened and before my 10a pick up to alert me there was an issue. Zero offer to help locate the equipment I reserved previously that I needed for the job. I requested to call another location. They told me to look it up and they would call (after I asked for the help). They called 1 location and then told me they were essentially done helping me and they have an appliance dolly. The appliance dolly protective rubber stripping was coming off the dolly and the bottom was way too wide for the furniture I was moving. I reserved blankets, I was given zero blankets. When I asked for the blankets I ordered (and prepaid for) o was told I did not order blankets. So I requested blankets. I was handed a pack of blankets and told they were free “just so you know”. The interaction was incredibly tense, inappropriate, and demeaning. I sobbed in the van prior to leaving from being treated so poorly. It was humiliating to be treated that way in front of customers. I will go to another location from here on out.
STEPHANIE RThe guy working inside was very friendly and helpful.
John BI don't think it is possible but if y'all could have a larger lot, that'd be stupendous. It's just a very tight space and it can be tricky to safely navigate whether in your own vehicle or one of your trucks.
RORY M`transmission gave out
THOMAS CWhen my wife and I made the reservation, we reserved a dolly, when we arrived we were told they did not have anymore. While we could handle that, it seemed odd to be allowed to reserve something but then find out the day of pickup it was not actually reserved - maybe a better term would have been "request"?
MARK RPromotion discounts when renting for the first time. Also want to thank you for the quickness in my reservation.
ELVIA TU-Haul is the only truck rental I will use
PATRICIA SStaff very helpful, location is perfect for me.
RICHARD SExcellent service! Give that guy a raise. Thank you!
KATHERINE DWhen in the office I had no problem registering for a truck. Office was closed when I returned the truck so just put keys in drop box and parked the truck where i had been instructed to earlier. Very smooth! Great operation!
DAVID HThe location was a typical U-Haul store in a typical urban setting, about as inviting as the average convenience store/gas station.
Scot SLove this location. I did have to go to 8th to set the reservation but the 8th and wadsworth location people were amazing also.
LISA CEverything was just fine!
JOHN FMt hat is off to the crew at Jewell and Garrison! Saturday morning I was hooked up and out in a matter of just a few minutes. Not only was he fast, he had new pads for me to use! When I returned that evening, the gentleman who disconnected me was even faster! Amazing group, and easy to rent from!
ANDREW BThe location was cramped but organized and clean. Dylan was helpful and explained everything with a great attitude. The 15' truck was clean, everything worked and had plenty of power.
DAVID PI was very satisfied with the attention afforded by Hayden . He did a great job. Keep hires like him on the team
DONALD BThe salesman sold me the wrong hitch and spent no time at all making sure I knew how to load, travel, detach the trailer, etc. Issues were resolved by Nathan at the South Sante Fe Blvd location. He was fantastic.
MELINDA SEverything was so smooth. Fantastic customer service and the equipment worked perfect.
PRESTON SNothing personal was very helpful and equipment was in great shape
THOMAS SI felt rushed by the worker, since there were two other people in line behind me. This location needs more workers to help support the customers.
KRITSADA CTHIS LOCATION IS WELL RUN. THEY ARE ON TOP OF EVERYTHING. I HAVE USED THIS LOCATION, 3 TIMES IN THE LAST FEW WEEKS. ROBERT C. LAKEWOOD,COLORADO
ROBERT CEverything was fine
CARLOS SMore customer service agents. The one guy on duty was overwhelmed by the long line of customers.
DAVID ZVery friendly and helpful
VANESSA GWipers need to be replaced. Extremely expensive rental. Fuel level was not to the 5/8 claimed.
DAVID LI have used this location numerous times and I have never been disappointed.
MERLIN KThe window had a crack in it.
TODD AThe uhaul needs a tilt wheel. It was uncomfortable as the steering wheel would not tilt for me to be able to see well. The ac/heat would not blow, it took a while for it too cool off or warm up. The seat itself was comfortable tho.
JOSEPH GExceeded expectations.
Chris NService was great but space was small and crowded
THOMAS BGet the plates up to date on the car trailers other than that all was pleasant
CLINTON H