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ELIZABETH ECustomer Reviews for U-Haul at Garrison & Jewell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe another worker. Mornings are busy and one guy is doing everything. He handles it really well. It's just alot.
LISA KSubmitted reservation day before online. The van I reserved was available. The dolly’s and blankets were not. I did not get a call after the store opened and before my 10a pick up to alert me there was an issue. Zero offer to help locate the equipment I reserved previously that I needed for the job. I requested to call another location. They told me to look it up and they would call (after I asked for the help). They called 1 location and then told me they were essentially done helping me and they have an appliance dolly. The appliance dolly protective rubber stripping was coming off the dolly and the bottom was way too wide for the furniture I was moving. I reserved blankets, I was given zero blankets. When I asked for the blankets I ordered (and prepaid for) o was told I did not order blankets. So I requested blankets. I was handed a pack of blankets and told they were free “just so you know”. The interaction was incredibly tense, inappropriate, and demeaning. I sobbed in the van prior to leaving from being treated so poorly. It was humiliating to be treated that way in front of customers. I will go to another location from here on out.
STEPHANIE RThe guy working inside was very friendly and helpful.
John BI don't think it is possible but if y'all could have a larger lot, that'd be stupendous. It's just a very tight space and it can be tricky to safely navigate whether in your own vehicle or one of your trucks.
RORY M`transmission gave out
THOMAS CWhen my wife and I made the reservation, we reserved a dolly, when we arrived we were told they did not have anymore. While we could handle that, it seemed odd to be allowed to reserve something but then find out the day of pickup it was not actually reserved - maybe a better term would have been "request"?
MARK RPromotion discounts when renting for the first time. Also want to thank you for the quickness in my reservation.
ELVIA TU-Haul is the only truck rental I will use
PATRICIA SStaff very helpful, location is perfect for me.
RICHARD SExcellent service! Give that guy a raise. Thank you!
KATHERINE DWhen in the office I had no problem registering for a truck. Office was closed when I returned the truck so just put keys in drop box and parked the truck where i had been instructed to earlier. Very smooth! Great operation!
DAVID HThe location was a typical U-Haul store in a typical urban setting, about as inviting as the average convenience store/gas station.
Scot SLove this location. I did have to go to 8th to set the reservation but the 8th and wadsworth location people were amazing also.
LISA CEverything was just fine!
JOHN FMt hat is off to the crew at Jewell and Garrison! Saturday morning I was hooked up and out in a matter of just a few minutes. Not only was he fast, he had new pads for me to use! When I returned that evening, the gentleman who disconnected me was even faster! Amazing group, and easy to rent from!
ANDREW BThe location was cramped but organized and clean. Dylan was helpful and explained everything with a great attitude. The 15' truck was clean, everything worked and had plenty of power.
DAVID PI was very satisfied with the attention afforded by Hayden . He did a great job. Keep hires like him on the team
DONALD BThe salesman sold me the wrong hitch and spent no time at all making sure I knew how to load, travel, detach the trailer, etc. Issues were resolved by Nathan at the South Sante Fe Blvd location. He was fantastic.
MELINDA SEverything was so smooth. Fantastic customer service and the equipment worked perfect.
PRESTON SNothing personal was very helpful and equipment was in great shape
THOMAS SI felt rushed by the worker, since there were two other people in line behind me. This location needs more workers to help support the customers.
KRITSADA CTHIS LOCATION IS WELL RUN. THEY ARE ON TOP OF EVERYTHING. I HAVE USED THIS LOCATION, 3 TIMES IN THE LAST FEW WEEKS. ROBERT C. LAKEWOOD,COLORADO
ROBERT CEverything was fine
CARLOS SMore customer service agents. The one guy on duty was overwhelmed by the long line of customers.
DAVID ZVery friendly and helpful
VANESSA GWipers need to be replaced. Extremely expensive rental. Fuel level was not to the 5/8 claimed.
DAVID LI have used this location numerous times and I have never been disappointed.
MERLIN KThe window had a crack in it.
TODD AThe uhaul needs a tilt wheel. It was uncomfortable as the steering wheel would not tilt for me to be able to see well. The ac/heat would not blow, it took a while for it too cool off or warm up. The seat itself was comfortable tho.
JOSEPH GExceeded expectations.
Chris NService was great but space was small and crowded
THOMAS BGet the plates up to date on the car trailers other than that all was pleasant
CLINTON HNo issues. Dylan C was a great help.
MARK CHire more staff like the two that helped me. They were courteous and very helpful.
DONALD FThank you
DAVID SFix tie down loops in the trailer
DONALD PDylan was a very friendly and helpful hard worker who had what I needed and got me on my way super quick! Thanks!
BRET BDoing the on line check it allowed us to pick up the trailer immediately. Service was very efficient and the trailer was ready on time. The employee who helped us was friendly and performed his role in hooking us up beautifully. We were very impressed with the entire experience including the drop off as well!
Patricia GTruck was dirty, high mileage, bad brakes, and lots of dings. The customer service at drop off was horrible, they kept calling me to see when truck was returning, and threatened to charge me an extra day if it wasn't returned within an hour.
Gregory Knot sure of the young man's name who was working but he was exceptional. I am sure who can look it up by the time of my transaction.
GREGORY WI was transferred to this location from the original location I reserved at 6th and Wads. I normally use this location. They didn't have a one way auto transport. No problem a few miles south. Here's the problems at this location, one guy working there on a Sunday. He had customers getting propane, returning trailers, and then me getting the auto transport. It's a very small location with little room to move around. He got my truck loaded to the trailer then I had to wait for his help to load car on trailer. It was a disaster. From his lack of helping to me trying to get the ramps down to trying to get out of the way so others can get around me. Another customer even tried to help me. U-Haul employee finally helped. I will never use this location. There's a reason I use the 6th and Wads location. Their lot is very big, and their customer service is outstanding. The manager has helped us everytime we have rented. This was our last auto transport, thank goodness. I would not recommend the Jewell and Garrison location.
TASIA BI rented online for a Truck Share pickup at 8:00 and I got the notification on the app. The truck was good to pick up. However, when I tried to check in, got an error, said no equipment assigned to this reservation. So I had to wait for the store to open. I made the reservation the day before with plenty of time to get the key in the truck.
MICHAEL DJose and Hayden were fantastic! Extremely knowledgeable and helpful through the whole process. I’ll be sending all my friends here because of them!
CHRISTOPHER CDrop off took maybe 30 seconds and was super easy. Nothing to improve, great job and friendly service.
HENRY CThe truck had no heat when it was snowing and the wind was blowing, but when it was sunny somehow the heat would work. The cab of the truck was filthy and sticky. The truck overall should have been downed for repairs. This location was a bad experience and I wouldn't recommend this location to anyone.
JASON SEveryone was very helpful
BARBARA HCharged too much money, and staff rude
KRISTY NHave someone at the front desk when an expected customer arrives (had reservation).
DOROTHY SSeemed short-staffed… only 1 person @ site.
CARL BHorrible service, rude, rash, and rurality unprofessional. I would never recommend your store to anyone. I will burger gp there again myself!
Kay C2nd time I've rented a trailer from Mr. Austin. He was very helpful and pleasant and knowledgeable to work with. Will recommend others to work with him when needed to rent any equipment or have any storage needs.
MICHAEL KCheck out guy was great: friendly, super fast and professional.
MAKSIM SThe friendliness and service was impeccable.
BRANDON JGreat experience , fast and efficient ! Austin I believe his name is was great as well
JESSE FThanks!
CHARLES KAustin N. was pretty rude, aggressive, and insulting. Overall I’m a huge fan of this location and all the other people I’ve worked with are a joy to interact with.
BENJAMIN SThe associate that helped us was super nice and we would go back there just because of him.
Michael G