Outstanding ding service.All the employees were very Helpful !The equipment and Vehicles were Very Clean.I Certai ly will recommend UHaul to anyone else!
Robert SCustomer Reviews for U-Haul at Niagara Falls Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite and professional quick service and in excellent condition.
Oren RGreat service. Location was very cluttered. Small lot with so many trucks. Other than navigating the lot. It was a very good experience.
MICHAEL DCustomer service was very much on point and efficient compared to locations in the past, thank you.
SANIA HThe whole store and employees smelled like weed. The dolly I was reserved was not there and I had to drive across town to get another one. This was after they called me the day before to tell me they would not have a trailer for me (that was worked out when I called corporate) Was not given my $50 reservation guarantee for the dolly not being there by either the store or corporate.
RICHARD CShort staffed it seemed, 10 minute wait, with one hug inside. Aside from that I will only use UHaul.
EMIL JOnline reservation and pick up was super easy. Great rate for the trailer, which was in solid condition and perfect for what we needed.
MICHAEL BThe employees were very helpful, friendly, and informative. It was a seamless and smooth experience.
Jacob TVery nice staff friendly helpful 😃
Linda CNothing everyone and everything was just fine
PHILIP EEverything was perfect.
WILLIAM MGreat staff
JAKE JWhile the physical location is super convienient to both home and work, what made this experience stand out was the outstanding staff that assisted me with pickup and drop off. Friendly, knowledgeable and understanding! All great qualities! Kudos
JAMES MIt was a complete disaster, they lost the truck when I returned it and acted like I didn't return it, good thing I took pictures and protected myself or I would have been accused of stealing a U-Haul truck, the location needs help and his man is very poorly, I had to take a 3-hour break off my job to come to a location to settle a problem because no one answers phones, very disappointed I will never do business with their location again.
FRANK MI was told 30 miles came with the 19.95 fee instead I was chargered over $100 due to being informed by an employee without the proper training i was scammed and tricked into signing a contract i would not have signed otherwise then I was lied to by the general manager who said they heard my conversation with an employee because he was standing reality.There was only 1 person at the counter and it was not the general manger as he claimed
Sierra CLocation drop off after dark is in a bad area
KELLI SQuick, excellent service. Booked for 6 hours but was done in 3 hours. Easy to book online with little wait time. When checking in was given complete instructions.
Kathleen SLo único malo el cajón estaba un poco sucio tenía mucho polvo me gustó mucho el servicio
ELVIS MLocation is very small and there was only 1 person working when I returned the truck so he was unable to properly check in the return. I was told that I would receive an email receipt after he was able to verify everything and see if there were any adjustments to what I paid but I never received anything.
KAREN SExcellent customer service.
JOSEPH DFor a U-Haul Center, I was not overly surprised at the quality of the product. I was disappointed, however, with the upkeep of the engine as the truck engine, light and repair wrench flashed on and off for repetitively. Fortunately, I needed it for a short amount of time and a short distance
PHILIP AParking could be better
MD HTt
CHARLES HEmployees were nice. Fast , informative and professional. Great job.
MILES PCould not have asked for a better and easier process
David FEverything was smooth although I was charged $11 for fuel cost even thought I brought truck back with the fuel at half tank just as it was given to me.
JARMILL WProvide better maintenance of your vehicles. The entire cab of the truck shook above 30 mph, and got increasingly more violent the faster you drove. Very unsettling that was given to drive a distance (with a higher speed limit) with no help from the location we picked up from- were told to call road side assistance before we even left on our trip (and lose even more time, preventing us from packing, & waiting for an unknown...)
PETER MThe windshield wiper broke during a heavy rainstorm with 60 miles to go. Unsatisfactory resolution
DAVID MGood process from start to finish
Richard Lthanx
PATRICK CThe UHaul Representative was absolutely amazing, patient, understanding, knowledgeable, very pleasant easy to talk to an was saying "thankyou, appreciate you" with every commit, great guy, very respectful, because of this young man personality, based on this alone I'm a lifetime customer at this location an will definitely refer my social media followers to visit this location an that personable gentleman, an amazing experience, however UHAUL company needs to really rethink an overhaul their pricing structure specifically the mileage an all the other surprise fees the customer will encounter at time of rental, that part SUCKS! These fees should be made known to the customers at time of rental reservations not the shock an awe at the counter! Please do better!
MICHAEL JGreat service, clean van. Very streamlined experience!
ISMAIL YThis location is truly amazing. Every single person is so kind and honestly saved my entire day.
CHELSEA LEverything went wonderful, the only complaint I have is the Cup Holders were DISGUSTING!! I wish I had time to clean them but it just didn’t happen. Anyhow, please make sure those are cleaned frequently
CATHERINE MSo far everything seems fine for me
Ellawela LComment already in Google map
AKHMAD AStaff at this location is always great
MEGAN GThe vehicle had to be jumped less than 30 minutes after rental.
TERRY MSuper easy and convenient, could not have asked for a smoother and better process
DAVIDANDREW FUpon dropping the equipment off I was greeted and assisted immediately. Great customer sense on finishing end of this trip.
TIMOTHY FCheck in and out process was easy
Peter RTrailer weighed down with just one bike, chains to long for vans. They hang and drag, had to be repositioned so they didn't drag. Bike didn't stand well because of floor of trailer is slippery and the groves doesn't allow kickstand of a bike to sit properly.
SUNRISE BIt was perfect. In every way I’ve been running trucks for 20 years for my business, I was greeted by the most professional person I’ve dealt with. Thank you.
Matthew WNot nickel and dime or double charge for returning vehicle past estimated time but within same day.
Michael WCourteous staff
GARRETT PThis location is fine. The original location didn’t have the truck (any vehicle) that I reserved and I wasn’t informed until I showed up. Eco mart 2355 elmwood Avenue should not be a location for any customer
LINWOOD JFantastic service!! Very great and easy experience. Staff friendly and helpful. Will use again! Excellent value as well.
JOHN FNot a thing the 2 gentlemen that were working were right on top of every thing
Robert HProvide the same quality service.
RICHARD GNothing. Everything was great.
Mark HSmooth transaction, friendly staff. Nothing needs to be improved
SUSAN DThe rental process was quick and efficient.
KURT GAll was fine. Would rent again and recommend to others. Thank you for providing this service.
karen bI arrived just before closing and the staff was quick, helpful and professional.
Christopher GStaff was courteous and very helpful. I was extremely satisfied and would definitely rent again if needed.
kevin hPrompt and friendly service. We like doing business at this location
Zackery BAbsolutely outstanding service. All clerks in the office were professional and helpful. Very organized especially with check-in service and assistance in checking signal lights and hitching the trailer. Thank you UHaul in Amherst, NY!
Mark SThis was not my scheduled drop off location. The scheduled location refused to take off my trailer and I was forced to drive to another location adding over an hour onto my day
MICHAEL MTrailer did its job, but was a little beat up and the drop down fender definitely didn't want to go back up once it was let down. Overall I have no complaints, Great staff.
Robert J