The staff was very friendly, knowledgeable and efficient. They were able to quickly fix problems with the trailer. I would rent from this location again.
Justin SCustomer Reviews for U-Haul at Tel-Nine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The evening guy there is awesome every time he great to deal with he should get a raise quiet but efficient.
CEDRIC ASeemed understaffed. 1 person seemed to be doing everything.
WILLIAM SThe staff was knowledgeable and swift. Waiting time was manageable.
PAUL LClean.
CHARLES ANo improvement is needed. Great price, customer service is spot on!
DONALD BMake sure the fuel level is accurate. In addition, do not charge for a fuel adjustment if fuel is inaccurate. Now, I, the customer has to watch for an actual receipt for accurate adjustments. In the case that it isnt adjusted then I will have to call and request a refund for fuel.
LARESA AThe gentleman that help me get the U-Haul was excellent. When I returned the U-Haul and I went inside to get a receipt. The lady inside had a nasty attitude. Looked at me. Real bad was not talkative just all around rude. I didn't like that. She made me feel uncomfortable besides her. The location was great
CEDRIC TExcellent service. Maybe tell people about text when leaving for plate and damage check. I left my phone in my truck while talking to tech when he hooked up the trailer, I didn't see the text until the next morning.
VERNAN FAfter arriving at the U-Haul office to pick up the truck we realized we’d left my 93 year old mother’s purse at the restaurant we’d eaten at. Because I live out of state and didn’t know the area, your female employee helped me locate the restaurant so I could drive there, retrieve the purse and get back in time to get rent the truck. She was so extremely helpful!
DEBORAH LEverything was Excellent. Great customer Service. Truck drove very good. Prices was great
VERSHANA VDoing it on line I didn’t get no paperwork saying how many miles I went or gas I used it cost 58 say 60 to rent I only used for exactly 2 hours and should of been less mileage I only drop Off load at storage on telegraph 91/2 mile road and dropped off U-Haul right after my drop off.
Cassandra FWhen returning equipment, in spite of posted instructions to wait in vehicle for attendant I had to get out and find someone: please be more watchful.
RAYMOND LAsk about the service records
MICHELLE PThe rep wasn’t overly friendly, but did get me on my way. The overall experience is hassle free.
DAVID KEverything was fine...
KYLE AThe overcharges are ridicuous. I have soent 6000 dollars in 3 moves the last 2 years, and they always over charge 150 in fees. Not using uhaul again for my next move
JUAN NBetter logistics/direction for locating vehicles on/around the site. If that means having off-site storage for vehicles, so be it.
Ethan BThe snow was not removed from the windshield of the truck.
Guy MEvery thing is good and neat easily accessible and the rates are good and reasonable and the staff were good receiving mentality
Vivek MGive the guy that works there a raise. He deserves it.
GROVER Wtruck came with only a 1/4 tank of fuel very annoying. Thought Ford would have better units than that.
GUENTHER SMy vehicle that I rented did not work well, the back wheels kept spinning and I was unable to do the work I rented it for. It would not drive on an incline. Causing me to park half a block away and carry items back and forth.
KISHA EPulled up, dropped off, left keys in the ignition
TANITA-NATE SMake sure to offer insurance and equipment.
DEIRDRE TGood service
DOUGLAS AGreat customer service. Fast service. Van was very clean.
KEARA TExcellent people to do business with
ERIC MIt was good Survice!
SAYED AFree coffee/tea.
LIONEL SI don’t know who was the gentleman that accommodated me but he was wonderful. I made reservation on the wrong date and this brother made it very easy for me and my money refunded appropriately. So MANAGEMENT , just maybe this brother just need to be management . God bless him
DARIAN ATruck was rough but ran
BRIAN EThe Movers were great. They were careful with my stuff and very organized.
MATTHEW JProfessional. Friendly. I rented a trailer which they had waiting for me. They hooked it up and unhook it then I returned it. It was a great experience. Well run business
MATTHEW BThe head light was out. When turning the heat on the entire truck shakes. I enjoy coming to this location I just received a dud truck this time
pamela mSmall lot, not many spots to leave your vehicle if needed. The personnel there tho were very friendly and accommodating. Customer Care was top notch h
SHAWN FAlways top notch service. Friendly associates and reliable equipment!
Jennifer RThe truck smelt horrible and I overfilled the tank and they wouldn’t reimburse me or count it towards the mileage used or any of that Absolutely horrible and when I called customer service they told me they have a strict policy on basically keeping people’s money there’s “nothing they could do”
TAIA NTruck drove a little tough May need a tune up
JANICE PMore customer parking, which you cannot do anything about at this point. Consider it when designing/building the next U-Haul location.
MICHELLE BPleasant experience
PAMELA D