Guy charged me for gas when I was not under. Put in 4.5 gallons for 28 miles
Matt JCustomer Reviews for U-Haul of Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Joe SKeep doing what you are doing' excellent customer service!
greg bEverything was grest
Luis VProfessional staff friendly
Vincent SI had to pick unit up at a less convenient location. I reserved the unit in advance and preferred to pick up at a different location but was directed to another location instead of Uhaul moving the unit to my preference.
alan gNothing
David LCan't think of anything. Service was Great. Very affordable.
Dennis ETwice now, my husband and I have had trouble connecting to the app before leaving the parking lot. We think your service would be much better if one of the employees walked people to their rental and took the photos etc, - the way car rental companies do when someone returns a vehicle. Other than that, no problems.
Carol DLights were out on trailer
James CManager accused us of not returning the trailer, swore he checked the camera footage and didn't. Tried billing us for extra days. Just really rude
Robert CManager was very accommodating
Phillip RFriendly professional staff
Vincent SExcellent service as usual from the auburn u haul store
Chris CGuys were super friendly and helpful. Easy in and out
bill sServices was everything it needed to be. No complaints
Jay LTruck had 153,000 miles needs some work or retirement
JOSEPH SGood Customer Service!
Henry MFast ezy and would use them every time
JEFFERY BRide was smooth, and the service was friendly. Greatly appreciated.
PATRICK DLocation was fine, getting charged for a gallon of gas that I didn't owe was garbage. I took a photo of the dash when I got into the van and one when I returned. Apparently and employee had put it in as a full tank the day before, but it wasn't. It's not the amount of money, it was the fact that I got stuck paying for your employees mistake.
CHRISTOPHER VVery busy but everyone taken care of . Just had to wait.
Privacy RNothing, guys were great.
MICHAEL PThey were pleasant to work with. We're renting again next weekend.
Michelle LCrowed lot hard to get in and out BUT excellent rental of dolly , wife brought dolly back and employee helped to get it off truck ,
CHRISTOPHER FNothing
GABRIELE AThe van was easy to drive everything went well
KATHLEEN AFlawless return as always.
MARK FPerfect hand off.
GREGORY TThe interior of the truck was in great shape but the exterior was terrible
JEFFREY SThe fact that the computer system was down, made the pickup process inconvenient
David NAttendant was very kind and helpful no issues..He swept the truck BC I forgot..
TAMMIE BWhile the enclosed trailer was in usable condition it looked old. A few new decals would make it look better.
MICHAEL JAuburn is great. Your online check-out/in app is very frustrating
JOHN HBefore I got it I made sure what is the right price and they told me but after I got done, they wanted 200.00 more 😢
Antwon YEvery thing was great but the van had a problem with a bit of snow at the edge of a driveway - the tires didn't have much grip. It took a bit to get the van moving. All in all the experience was fine and we had no other problems
KATHLEEN AFriendly people!
BRANDON TExcellent customer service. Exceeded expectations.
todd sHad start mileage from trip A Odometer not actual truck Mileage. This is what I verified, as this is prominent on dash. Did not see it saying trip a until I left facility. Workers admitted they never verified mileage from previous user!!!!! Tried to charge me for 30+ miles I did NOT USE. Argued with me that it was all my fault for not knowing how all their equipment dash are laid out!!!!!!!!!!!
MICHAEL CEveryone was so helpful, the manager Steve was very kind and helpful in as we figured out what we needed. Can't recommend the Auburn U-haul and team enough.
MELISSA PRecommend maintenance be done on your vehicles. I experienced dead battery Needed to jump start vehicle several times. We also got stuck in the snow due to balding tires. As thing sit rite now I don't think I would ever rent from haul.
WILLIAM JAgent kept coughing. Very upset
MATTHEW VThe truck return was quick and simple. The agent was very friendly
RICHARD JDon was wonderful to work with and went above and beyond to make our experience great!
james k | Overall Experience