I can't think of anything
RYAN SCustomer Reviews for U-Haul of Bethlehem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
replace the windshield wipers
Luis CNothing everything went great . Customer service is outstanding at this location.
JODY CTruck was a little sticky in the cup holders but overall very clean
ROBERT BAlways treated right at this location
DAVID Kstaff was friendly and accommodating.
Alexander TLocation was awesome. Customer service there was outstanding. The car transporter i rented was horrible. The trailer brakes were non functional. Had to pull over 5 times due to the hills of PA to let my truck brakes cool down because they were screaming hot. And there was a thumping kind of noise coming from the trailer. Felt like a flat tire but I checked the tires everytime I pulled over and they were fine. Thought the thumping might have been my truck having issues. The entire 4 hour trip I thought my truck was dying. But the thumping stopped as soon as I dropped the trailer. Making an appointment with my garage to have my brakes looked at tomorrow.
MATTHEW WFast friendly customer service gets you on the road quickly.
JODY CCourteous customer service
FRANCISCO RThe truck was so filthy and beat up, we had to stop at my house and sweep it out before picking up what I bought. I rented from the uhaul in Easton last time, and will from now on. Much cleaner, and sales assoc. Was more helpful.
Rebecca FBrian t
Zachary EI have rented about 20 trucks in the last 2 years and expect to rent 16 more this year. This location and Brian have been great to work with.
ROBERT WI thought the app was a little confusing, but the rental went well, and the equipment was in good shape.
jacqueline sThe staff is cool
Henry Tgreat rental the truck was perfect and only had a few thousand miles on it so a new truck is always a plus
Kenneth KRental pick up was on time and without interuption. Customer service person was very professional. The store was well equipped with supplies for towing and moving needs. The rental agreement and return inspections were explained clearly. A+
GLEN KTrucks need to be cleaned before they are rented out, the truck had food on the floor, soda spills on the dash and a windshield you could not see through when the sun was glaring. Cargo area was also dirty.
Thomas NWas the best as ever. Always will use them
ALFONSO SClean your trucks the van that rented was quite dirty and I examined the other trucks on the lot and they were dirty as well my van was dirty inside and out and the rear windows were so filthy I couldn’t even see through them I am requesting a refund I will never rent from them again
TANYA DThis location is great! They always have the size trucks we need. Staff is friendly and helpful
LEON SThe vans were dirty inside and outside. Having said that, I realize you have to take into consideration snow weather and salty roads, but it would take little effort to at least wash outside and hose inside matts to clean. Also wipe down console areas. Other than a dirty van, the service and staff are wonderful to work with and very understanding and accommodating - so 5 stars for this location.
APRIL WAll was good.
Michael MTodo estuvo bien, gracias
EDWIN PShould provide customers with a photo of gas gauge and odometer and should check employees numbers. I was charged for 75 miles driven in under an hour. I drove 15 miles.
OSCAR CProcess was quick and easy. Trucks were available. It was a good experience. Thank you
BRYAN SOffer military, veteran, Senior discount.
Richard LThe truck didn't come with no equipment but other than that everything was okay
MONIQUE SSammy and Brian were great to work with ...Thanks for all their help!
ERIC LVery helpful that the person from whom I picked up stayed available for questions. Drop off person was also friendly and helpful. The truck drove quite well and had plenty of power.
DAVID WEasy process and return. Nice vehicle
GALE FThe uUhaul was mechanically, in poor condition. When you stepped on the brakes it sounded like it was accelerating. On slight inclines, it struggled, sounding like it was in idle. Starting up, the ignition took extra strength to get started. Cosmetically, the interior seats were ripped and the casing under the steering column has screws coming out and was very loose.
DENISE HThe morning we were to pick up our van we got a message saying it wasn't available. Luckily, we were able to secure a larger vehicle at the same location; however, originally we were going to have to drive to another location to secure the reserved vehicle. This could have caused us to miss an appointment.
PAULA J1st truck they gave me I could not turn the key to start it. So they gave me another one. 2nd truck driver door wouldn't close and the check engine light came on while I was driving. Truck was also very dirty.
Tracy RThe return process after hours is TERRIBLE. With little to no instruction on how to find anything in the app, then answer 10+ questions in the dark and taking photos in the cold and dark was brutal. We were moving all day and then trying to download the app, figure out the app, and then feel like I was interrogated was a terrible experience. This experience should be more seamless. Not frustrating. We used a uhaul back in September, same location, and had a much much better experience. All this phone stuff, is terrible. And I’m young and hated it. I can’t imagine the older generation trying to figure this out.
ERIC O:)
CYNTHIA RCommunication about pick up was clear. Pick up and attachment of trailer was easy and quickly done. Trailer was clean and easy to load with the trailer door ramp. Parking for a novice like me, was a challenge but comfortably handled on our trip.
SUSAN EThe van kept on "oil change needed" and "NO OIL LIFE" remaining. Considering we rented for a large baby shower set up, this was nerving.
KRISTIE HI've been to this center many times - the personal at this U Haul center on the day of drop off were friendly than previous employees . . .
PHILIP DExcellent counter representative.
ANTHONY GGood customer service. Easy to rent.
PHILLIP TEverything as planned 🥰
DESIREE NQuick and efficient pick up and return. I was very pleased.
MARCELLA SNeeded new wiper blades. Of the last 6 vans that I have rented-this one was the oldest and had the most miles
EDWARD HAs far as I'm concerned, nothing the team was very professional.
ERIC YWe were very happy. Got there early to pick up the truck - not a problem ! Was helpful, answered our questions and was very efficient in handling our transaction. No complaints!
FRANK Cshort notice everything went better than i expected.
GREGORY RThe day I picked up the truck, I was surprised at how low the attendant was speaking. I had to ask him to talk louder. I couldn't hear or understand him. He wasn't much louder or clearer speaking after I asked & it was all a bit, I wouldn't say frustrating, but confusing.
ANTHONY SThe gentlemen that I picked the vehicle up from and later dropped off to were very friendly and helpful. They made the whole experience so very easy and pleasant. Thank you!
MICHAEL DEverything was well satisfied
Glenda CNothing to improve. Great communication and service. Thanks!!
Stephen D