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TIMOTHY YCustomer Reviews for U-Haul of Central Vancouver
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carly is amazing! From the cheerful greeting on the phone and making my reservation, , to the professional advice I needed when arriving to pickup the rental and accessories. A complete 5 star experience. I will continue to use this location because of Carly’s outstanding customer service.
JOHN LI absolutely loved max and the other lady there they are extremely hard working individuals I am definitely coming back
ORLANDO FCheated me on gas
Jesse CThe lady working was very professional and personable. I forget her name.
JAMES WThe employee was very nice, informative, went thru everything meticulously. Dropping off was great as well
Marney JI can't think of anything to improve. I've used your trucks 14yrs now. Always excellent customer service. Trucks are clean & ready for pick up. I have, & will continue to recommend this U-Haul to others.
LINDA HGreat customer service, very friendly and efficient. Karly very helpful and informative and checking in several hours later was easy, quick and again friendly customer service.
MARILYN AGreat service, very old trailer, the 1960's called and they said they want their trailer back
JEFFERY G- The windshield wipers needed replaced. - The tape roll device did not work. I could not return this, because I opened it. Even one if the employees could not get the roll to work. This is more of a uhaul issue rather than the location. - There is no lock on the fuel tank, which makes it susceptible to fuel siphoning. This is scary on long road trips. - Can you add bluetooth stereos to your trucks?
ANTHONY RGreat manager!
CANDICE RNothing…Karly was friendly and efficient. Thank you very much.
PHILIP HGreat customer service!
CARLWIN WGreat staff. Friendly and attentive at both pick-up and drop off. Will recommend to friends and family!!
AUDREY GMaxwell was so friendly and helpful with his recommendations and knowledge.
Dannie HThe vehicle seemed to require me to refill it with more gas (4+ gallons) than I would have expected. That has nothing to do with with U-Haul location, which I like. I think it might be helpful to brief customers on any special features the vehicle has. It took me awhile to figure-out I need to press the "Tailgate-release" button **TWICE** on the keyfob to unlock the tailgate. It makes for a better customer rental experience for me to not be wondering, "How the hell do I get the gate down.?" I also wouldn't mind being briefed on how to turn on the heat in the vehicle. Windshield-wipers would also be useful. "Obviously," you expect customers to figure these things out by themselves, if/when they need them. But every rental vehicle is a little different.
MARSHALL SVery kind and professional !!
JEANNE HVery good Job!! Thanks
GILBERTO AKarly was wonderful and very helpful. Thanks so much!
DAVID CKeep doing what you do! So friendly!
RUDY AI didn’t know whether there was a late return fee, nor whether an extension can be granted over the phone. I wondered why there wasn’t a glove box. I presume all vehicles have a glove box among all
JORDAN GThis U/Haul location on 4th Plain in Vancouver is great, they had the truck we needed and were open all day on Sunday! We ended up at this location after two other disappointing attempts at other area locations So we were very pleased to get what we needed from this well equipped and staffed U-Haul Store!
JERRY Hfast pickup and delivery
ROBERT MThe truck was dirty leaves and dirt in the cargo area.
GERALD RThey made it quick and easy picking up and returning!
FRANCES WI *don't* like U-Haul's insistence that I provide my lease, my 'other contact' info, etc. etc. etc. If you are going to continue with this nonsense, I WILL rent from a different truck rental company. YOU NEED ME MORE THAN I NEED YOU. And *ask* how much "loss of a customer" costs the business. $$$$ P.S. Even though I rented through the U-Haul web site, it took me THREE PHONE CALLS to make sure I wouldn't have to produce the additional documentation YOU DON'T MENTION BEFORE I HAVE ALREADY GIVEN MY CREDIT CARD NUMBER. A customer service rep at the location said, "All they will really ask is my driver's license and credit card." And guess what? THEY ***STILL*** bothered me for this garbage documentation when I picked up the truck. Try NOT to alienate your damn customers.
MARSHALL SCustomer service at both locations were better than most customer service representatives - anywhere. The trailer I rented had a more-than-just-a squeak when backing up. It sounded as if something is seriously broken. Foreboding when driving 1500+ miles solo. But it did have new tires and lights that worked, so overall I'm very pleased. I'll use Uhaul again soon.
VALERIE HBest experience. Professional. Explained process clearly. Have rented multiple times at other locations & not satisfied. This experience won me back.
CRAIG JEquipment was clean but had some sort of leak at top corners of windshield which caused water to pour in when vehicle was first moved after being parked. Luckily no rain during our rental so once we dried things out it was fine. Pick-up location indicated this was the only/last one-way truck they had available, so swapping equipment wasn't an option.
CHRISTOPHER ANothing
BONNIE TYour internet service crashed and it took longer to receive the truck but the staff were very courteous and professional.
Calvin JListen to the customers and don’t judge if they say something is wrong with the truck don’t make them feel stupid for returning it due to you not feeling safe driving said truck!
Jennifer AFriendly associates at this location! Other locations in Vancouver could use some customer first training.
Gregory BEcxelente
JORGE RYou could start by giving the so many Miles free when you rent a vehicle. I was shocked that I was charged more because they had quit that. You were making more money out of me for the last month.Then you lost in revenue by giving me those few extra free miles
KEVIN BThe experience was effortless from start to finish. The facilities and vehicles were clearly well-maintained, and every staff member was friendly and helpful.
RACHEL MKarly was so helpful as always. Her team is so friendly and knowledgeable about their products.
ELIZABETH Ai was a little leary about renting from this location because they had some bad reviews but my experience was great. The young, Robert I think was his name,was polite and efficient. Everything was easy and well done.
KEVIN SN/a
JAYDON VGet the process moving faster. Check out and hook up. I was there for 35 minutes.
JAMES LGreat service!
KEVIN BOne tire on the trailer lost air almost from the start of a 6-hour rental. It finally went flat just over 1/2 way thru my rental. The repair guy who came out found no nail or other damage. Did Uhaul rent it to me with a bad tire? I got only part of my tasks done as a result and despite repeated requests, was not offered any compensation.
David HEmployees were great.
JAMES LHands down the nicest and best U-Haul location I’ve ever seen. The people there were amazingly easy and helpful to work with. The equipment was in great condition. Thank you.
Christopher KI think the truck needs a tune up and made it transmission needs a look at ... it sound like a hard grinding sound like all most something dragging
ASHLEY AIt was easy and the young man was very friendly.
MIA DGive Karly a 10.5 service she is amazing
DARIN PThey let an unattended uhaul trailer roll into my car and damage it. I’m getting ignored by rep who is supposed to be handling the claim. I just want it to be over with and get reimbursed for the damage….
ALEC AEmployees were extremely helpful and pleasant to work with
Michael FReplace worn out equipment.
PAUL AIt was a 100 degree day they were so help ful and got me out the door and on the road. They both were great
JANENE AGreat customer service!
Debra KThe particular trailer i rented seemed to have a balance problem. It bounced excessively at 20 to 30mph.
JEFFREY SCarly was amazing!! We had an issue with which payment was processed for our rental and she went above and beyond to resolve it!! All went well with the rental and I’m so grateful as a mom having to help a son move from several states away. Thank you!!
Christine LEmployees were abrupt and incompetent. Insisted I needed 3 phone # to rent when I questioned why was told I couldn’t rent then. Next day when I returned the item the next day they tried to tell me I’d rented at a different location, I had printed receipt and text and suggested they check the camera. Maybe hire someone older than 20 BTW I am an old guy
Richard VManager is very helpful.
Izad KGreat service, especially by the U haul manager and her assistant! Thank you, very kind and considerate people, in two words kindness and integrity!
MARCELA GThis is the worst experience I’ve ever had with U-Haul company, for 30 years I’ve been using U-Haul from California all the way to Washington state. I rented a 4 x 7 open trailer and the guy that helped me never said there will be a $20 charge nor did he highlight it. Apparently he’s new. the manager explained to me that it has to be returned through the app which he never said. So either this employee or employees are not being trained correctly when I move from California myself to Washington state I dropped off at this location. I also rented a close trailer on a different occasion. I’ve now noticed every time I go to this location. There’s always a new face and new management. I told the manager I would never come back to this fucking location. I’m a registered pro mover through North American van lines I have over 25 years experience and this is bullshit. This location is 3315 E. fourth Plain Blvd., Vancouver, WA 98661. My name is Steven Mar phone number 619-606-1945. As well when I dropped off the trailer, this location was closed, but they were leaving about 45 minutes after closing, and not once even looked at me when I was pulling in with the trailer. No, it was two employees, a male and female, and they could’ve also been Kind enough to remind a customer to make sure you return through the app.
STEVEN MThis was a distribution that you asked of me. These people didn’t have record of it. Then they gave me the wrong trailer. Once they got the right trailer they didn’t latch it and I only found out when I stopped for gas.
Catherine SEach and reasonably priced. I'm happy.
Brian DAll was fine until a you "automatically" charged my card another months rent when we tried the box 3 weeks ago. Your representative said nobody"closed out or cancelled our contract after move out.
Angie M | Overall Experience