Customer Reviews for U-Haul of Central Vancouver

Rating:

5.0

They made it quick and easy picking up and returning!

Rating:

4.0

I *don't* like U-Haul's insistence that I provide my lease, my 'other contact' info, etc. etc. etc. If you are going to continue with this nonsense, I WILL rent from a different truck rental company. YOU NEED ME MORE THAN I NEED YOU. And *ask* how much "loss of a customer" costs the business. $$$$ P.S. Even though I rented through the U-Haul web site, it took me THREE PHONE CALLS to make sure I wouldn't have to produce the additional documentation YOU DON'T MENTION BEFORE I HAVE ALREADY GIVEN MY CREDIT CARD NUMBER. A customer service rep at the location said, "All they will really ask is my driver's license and credit card." And guess what? THEY ***STILL*** bothered me for this garbage documentation when I picked up the truck. Try NOT to alienate your damn customers.

Rating:

5.0

Customer service at both locations were better than most customer service representatives - anywhere. The trailer I rented had a more-than-just-a squeak when backing up. It sounded as if something is seriously broken. Foreboding when driving 1500+ miles solo. But it did have new tires and lights that worked, so overall I'm very pleased. I'll use Uhaul again soon.

Rating:

5.0

Best experience. Professional. Explained process clearly. Have rented multiple times at other locations & not satisfied. This experience won me back.

Rating:

5.0

Equipment was clean but had some sort of leak at top corners of windshield which caused water to pour in when vehicle was first moved after being parked. Luckily no rain during our rental so once we dried things out it was fine. Pick-up location indicated this was the only/last one-way truck they had available, so swapping equipment wasn't an option.

Rating:

5.0

Nothing

Rating:

5.0

Your internet service crashed and it took longer to receive the truck but the staff were very courteous and professional.

Rating:

2.0

Listen to the customers and don’t judge if they say something is wrong with the truck don’t make them feel stupid for returning it due to you not feeling safe driving said truck!

Rating:

4.0

Friendly associates at this location! Other locations in Vancouver could use some customer first training.

Rating:

5.0

Ecxelente

Rating:

3.0

You could start by giving the so many Miles free when you rent a vehicle. I was shocked that I was charged more because they had quit that. You were making more money out of me for the last month.Then you lost in revenue by giving me those few extra free miles

Rating:

5.0

The experience was effortless from start to finish. The facilities and vehicles were clearly well-maintained, and every staff member was friendly and helpful.

Rating:

5.0

Karly was so helpful as always. Her team is so friendly and knowledgeable about their products.

Rating:

5.0

i was a little leary about renting from this location because they had some bad reviews but my experience was great. The young, Robert I think was his name,was polite and efficient. Everything was easy and well done.

Rating:

5.0

N/a

Rating:

4.0

Get the process moving faster. Check out and hook up. I was there for 35 minutes.

Rating:

5.0

Great service!

Rating:

3.0

One tire on the trailer lost air almost from the start of a 6-hour rental. It finally went flat just over 1/2 way thru my rental. The repair guy who came out found no nail or other damage. Did Uhaul rent it to me with a bad tire? I got only part of my tasks done as a result and despite repeated requests, was not offered any compensation.

Rating:

5.0

Employees were great.

Rating:

5.0

Hands down the nicest and best U-Haul location I’ve ever seen. The people there were amazingly easy and helpful to work with. The equipment was in great condition. Thank you.

Rating:

5.0

I think the truck needs a tune up and made it transmission needs a look at ... it sound like a hard grinding sound like all most something dragging

Rating:

5.0

It was easy and the young man was very friendly.

Rating:

5.0

Give Karly a 10.5 service she is amazing

Rating:

1.0

They let an unattended uhaul trailer roll into my car and damage it. I’m getting ignored by rep who is supposed to be handling the claim. I just want it to be over with and get reimbursed for the damage….

Rating:

5.0

Employees were extremely helpful and pleasant to work with

Rating:

5.0

Replace worn out equipment.

Rating:

5.0

It was a 100 degree day they were so help ful and got me out the door and on the road. They both were great

Rating:

5.0

Great customer service!

Rating:

5.0

The particular trailer i rented seemed to have a balance problem. It bounced excessively at 20 to 30mph.

Rating:

5.0

Carly was amazing!! We had an issue with which payment was processed for our rental and she went above and beyond to resolve it!! All went well with the rental and I’m so grateful as a mom having to help a son move from several states away. Thank you!!

Rating:

2.0

Employees were abrupt and incompetent. Insisted I needed 3 phone # to rent when I questioned why was told I couldn’t rent then. Next day when I returned the item the next day they tried to tell me I’d rented at a different location, I had printed receipt and text and suggested they check the camera. Maybe hire someone older than 20 BTW I am an old guy

Rating:

5.0

Manager is very helpful.

Rating:

5.0

Great service, especially by the U haul manager and her assistant! Thank you, very kind and considerate people, in two words kindness and integrity!

Rating:

1.0

This is the worst experience I’ve ever had with U-Haul company, for 30 years I’ve been using U-Haul from California all the way to Washington state. I rented a 4 x 7 open trailer and the guy that helped me never said there will be a $20 charge nor did he highlight it. Apparently he’s new. the manager explained to me that it has to be returned through the app which he never said. So either this employee or employees are not being trained correctly when I move from California myself to Washington state I dropped off at this location. I also rented a close trailer on a different occasion. I’ve now noticed every time I go to this location. There’s always a new face and new management. I told the manager I would never come back to this fucking location. I’m a registered pro mover through North American van lines I have over 25 years experience and this is bullshit. This location is 3315 E. fourth Plain Blvd., Vancouver, WA 98661. My name is Steven Mar phone number 619-606-1945. As well when I dropped off the trailer, this location was closed, but they were leaving about 45 minutes after closing, and not once even looked at me when I was pulling in with the trailer. No, it was two employees, a male and female, and they could’ve also been Kind enough to remind a customer to make sure you return through the app.

Rating:

2.0

This was a distribution that you asked of me. These people didn’t have record of it. Then they gave me the wrong trailer. Once they got the right trailer they didn’t latch it and I only found out when I stopped for gas.

Rating:

4.0

Each and reasonably priced. I'm happy.

Rating:

5.0

Hi. Everything was great. I left my phone mount in the cargo van. I’m going to try to come pick it up in the morning! Thank you!

Rating:

5.0

Drop off was easy and friendly.

Rating:

5.0

Moving is a stressful experience period. The entire process from start to finish has been excellent. The app is amazing, intuitive and fast. Self checkout of the truck after hours was seamless too, like U haul, I wouldn’t go any where else. Thanks Raj Nataraj

Rating:

5.0

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Rating:

5.0

Karly M was very friendly, helpful, and works hard to maintain the equipment, she goes above and beyond definitely will come back to that uhaul location

Rating:

3.0

I thought the Customer Service was really friendly and I was happy with the rental but the thing is that moving by yourself and having a complicated move out of an apartment which is not a moving friendly. I guess you could say you know presents challenges and you never know moving has always brings challenges. You never know what to expect even when you plan for them and I was I was two hours late, but that’s because not only that I needed to get the U-Haul cleaned out so I have to spend an hour to do that get the gas so I technically if you think about it, she said she would’ve waved an hour if it was an hour but since I was two hours late, I got charged a whole Nother day and I didn’t even have the vehicle for a whole another day and I also got charged the insurance for a whole Nother day which I didn’t have for a whole another day. It would be for two hours so I got I paid two full days and then I paid a third day for just two hours And really the two hours. I think should’ve been calm because when I brought it back, it did have a full tank. It was cleaned up. Everything was intact if I would’ve brought it back damaged or if I would’ve brought it back, not in good shape or not filled I could see the problem, but the fact that I made sure that all those things were taken care of, and it took a little extra time because of the difficult things you run into when you’re moving, and I tried to call in, but to be honest using the phone system to call into the into the local branches is never easy. It takes a lot of time so that being said and then I also got charged $50 and I think that if they’re gonna charge $50 saying that somebody else had to rent rent, I’d like to see the proof that it was rented so because I got charged $50 for each day and so that’s not cool right I shouldn’t have gotten that and so U-Haul‘s done some extra things there where they’re doing a Making all these charges but if you’re gonna charge for it, you gotta have proof of the charge so I have to see that somebody else really did have it rented in that reservation for that day a legitimate one and I didn’t get that and I got charged for that and when I tried to rent it, it told me it was available so that’s kind of odd and so but then I told myself no I need to take it back, but I’m really upset about the whole extra day charge for just two hours because technically I scheduled it to pick it up at 11 but realistically I didn’t get there until later in the day so you know there’s gotta be some flexibility here so cause I have basically had the U-Haul for two days or the van for two days and I spent almost $300 which that I won’t be able to do again if that ever happens again I will never be able to rent a van because the mileage went up almost 40%. that’s a huge increase and on top of that you’re doing charging people 50 bucks just telling them that they owe 50 bucks no proof You know I mean maybe I should’ve skipped on the insurance because that’s what it’s gonna come from

Rating:

5.0

Both sites Vancouver, WA and Burlington, WA were courteous, helpful and quick.

Rating:

5.0

The 5x 9 open trailer was very bouncy at around 25 mph. A bit disconcerting as it was pretty major. I told the person who checked me in- and they made a note of it.

Rating:

5.0

Favorable!

Rating:

5.0

Excellent as always...

Rating:

5.0

Great ladies working there. Treats the customer with a smile great personalities and it was a pleasant to do business there.

Rating:

5.0

Great service from the crew there!

Rating:

1.0

3 days prior for rental pick up I ordered a 4'X9' trailer with a ramp.I needed this size only because my gate opening was only 52" wide. When I went to pick up,all they had was a 5'X 12'. The worker I hired was on the clock.They called another U-Haul and reserved it for me across town.I appreciated this ,but I was still out $ I had to pay day laborer. When I booked initial reservation, I told your employer that I could only use a 4'X9' because of my gate size...he wasn't" paying attention and it cost me about $40.00 in added labor. Check my rental record...I use you guys a lot.

Rating:

5.0

Super fast and friendly.

Rating:

3.0

During the time I was on site, it appeared the manager was the only employee on site. Getting her some help would be nice. No problems at all with the enclosed trailer I rented.

Rating:

5.0

Return customer here. Just like my last experience, the representative was very helpful and made the rental easy and efficient. Knowledgeable and helpful with a good sense of humor, she made the experience as palatable as possible. I think the rates are reasonable and the equipment is always in great shape. Not that I'm dying to move again but IF I do, it's nice to know that renting a vehicle won't be a difficult or annoying part of the process.

Rating:

5.0

Keep hiring customer representatives like Joanna. She was kind, courteous, patient, extremely knowledgeable. Her demeanor calmed both myself and the person I was with rather quickly and with a smile (we were grumpy not looking forward to helping out the daughter. I enjoyed our conversation and was impressed with the way she took over and hitched the trailer for me. She even went over all the relevant "need to know "items and safety features and procedures. She almost jumped in to change a ball hitch for a taller profile(we didn't know, so we brought 2 with us). She would have changed it out for me if I had let her. She is a keeper, and if she hasn't received a raise lately, she deserves one for putting up with a couple of old coots , today, with a smile and cheerful attitude. I would recommend this site to anyone as long as they got a chance to meet her and her personality, I am confident they would spread the word quickly to do business there. Thank you.

Rating:

5.0

The team was helpful and friendly. Excellent way to move your furnitures and devices. Congratulations 🎊 👏🏼 I highly recommend UHAUL

Rating:

5.0

This location is excellent. I will rent here again !

Rating:

5.0

Service exceeded expectations. Store was well organized and clean. 15' Truck was functional although mechanically aging at 127K miles. May need an alignment