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Michael WCustomer Reviews for U-Haul of Chambersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man who helped us was very helpful. Unfortunately, there was an older gentleman who came out and said to the young man, "Are you sure we cannot charge them with something?" The young man proceeded with the checkout and we were on our way.
Natoscha MPicking up the equipment was flawless, the gentleman who was working when I picked up was incredibly helpful and nice. The equipment and price was as advertised and zero issues. The problem was drop off, I waited inside while my wife waited in the vehicle as the guy inside who was respectful directed my attention outside where the other gentleman working was processing my return, I come outside to find him having a complete and utter attitude and meltdown, he didn’t even know how to properly disconnect the equipment from my vehicle and literally ripped the wiring out of my vehicle as I told him it was still hooked up, he then struggled with moving it and I offered to do it for him, he gave my wife an attitude because I wasn’t in my vehicle because I WAS INSIDE WAITING IN LINE! I will not use this location again based on that experience alone. BE MORE PROFESSIONAL SIR!!!!
JAMES HTrucks doors barely shut. Roof in the back leaked rain water all over my furniture
James CExcellent swevucw and friendly staff.
ALEXANDER CGood experience. Great equipment!
FREDERICK SKelley was rude when I asked a simple question about the fuel level not matching. His demeanor and attitude was unnecessary and left a bad experience with us. The representative that rented me the u-haul just told me that my agreement was sent to my email and the level of fuel to return. I just asked Kelley to simply update on his end that the gas was not matching but apparently that was too much of a request.
MARCO MExcellent service
ACHUT BThe location has seen better years
ROLAND CFix wiring on the box trailer I used
SAMUEL HKelly and team are the BEST!!!
JAMES WCustomer service is outstanding!!
CHRISTOPHER GSuper easy process. Truck was clean and was a great help for moving.
KAYLA BJuanita was nasty, calling me thief
VLADIMIR KRick was amazing in working with us and being patient with figuring out what we needed to help move a piece a furniture. He was patient, as this was my first time ever using or renting a U-Haul. When dropping off, the clerk present was also helpful. The process was easy and I would recommend anyone who needed help to utilize this service.
JEROME WOver charged Added miles Over $500.00 Truck was returned same day Employees were unprofessional No receipt or paperwork until truck was returned Information entered on account was wrong Did not listen to Information that was provided by customer.
JEFFREY BThe car carrier was unsuitable for towing a Tesla Model S as the clearance is too high and needs modification or a small ramp to lift the front air dam over the wheel stops at front of the carrier. My entire air dam and wheel well liner were ripped off when removing the car and this is not covered in the instructions or details. A bit worriesome as the U-Haul site says the car will fit and my Tesla is bone stock… so it’s now going in for body repair. Not a great experience - not the locations fault but U-haul needs to update its equipment.
Richard HMy trucks pulleys in the engine bay were loud and I was afraid it was going to leave me stranded. I came back a day early and was charged a second day only by 45 mins instead of an hourly rate I get charged a full day. This was not a good experience. The truck had close to 100k miles.
Marco MEverything was really great
KIMBERLEY HEverything went as planned. No problems
ANDREW TThe lady at the counter went above and beyond and she was excellent!!!!
GAROLD SQuality equipment. Friendly service. Drop and go.
JAMES HDisappointed that there weren't any miles complimentary.
ALLEN FI don’t understand why our U-Haul app order was misconstrued. I distinctly ordered one dolly and 10 blankets. I had two (2) Dollie’s and NO blankets. What is the purpose of using the app if it is not adhered to. On the other hand, I appreciate that U-haul corrected this in the billing, removing the blankets and dolly.
Theresa KMaybe move the truck out for easier inspection.. had to remove the windshield protector, and park somewhere else to document photos.
BRANDI RUser / renter beware. Take pictures. Filled up fuel further than where it was when I picked it up. Once returned it Turned into a he said she said situation and was charged for more fuel. Smiled at me and asked if I had pictures of the dash before leaving. Just a scam to charge for 2 gallons of fuel. Scummy
RYAN FGreat customer service!
EVA TEverything was great. Only thing was my key was not in box for pickup and I had to go in. They forgot to put my key out but not a huge deal. All employees were great at pickup and drop off. Truck was great.
Brittany PWas charged $20 after hour fee and I returned the equipment at 7 pm before the store closed. Called the store and nothing was done.
JOAQUIN VThe truck ran great. Pick up and drop off were simple and quick
MICHAEL HRental and return were both quick and easy.
MICHAEL HRepair the dashboard prior to the next customer. Had it not taken pictures, I may have been blamed for the damage to the dash. Other than that, everything went great. The 2 gentlemen were cordial.
ANGELA WPrompt, efficient and courteous service with well maintained equipment. The lady who provided service was exceptionally cordial and very adept at handling the rental equipment. Great place.
JAMES CRented three trucks in last twelve months very knowledgeable crew
ETHAN JWe frequently rent from this location and have always received excellent customer service, and the equipment was always clean and well-maintained. The people are also very pleasant and great to deal with. Very pleased overall with everything!
MATTHEW MQuick.
JACK HKeep Venessa, better yet give her a raise. She is always sooo pleasant and easy to work with and it's not just me. I've had to wait and it's how she is that way with all customers. I hope I don't have to move anything anytime soon but if I do, I hope she is there to help me. Thanks again Venessa!!!
SHALONDA JGreat experience.
FRANK PTook me awhile to get used to driving a Van but once I got used to driving it, I was ok.
DEBORAH ZVery good communication, I am happy with my experience here.
Darla MTech was very nice.
BRANDI SDid well
JEFFREY WLower the per mile cost.
CHRISTIAN EGreat staff, great equipment, Uhaul is the best.
STEVEN GSaying the price is "$29.99" and then charging $1.10 per mile is really shitty. Im never using a moving service ever again.
LOGAN WNothing short of slightly cheaper prices needs to be changed. I also think it’s ridiculous to charge for dollys in the trucks, it’s a moving truck I feel like it should be standard.
BRANDON EPrice for UBox transit seemed a bit excessive, but was very convenient
George M | Overall Experience