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JAMES RCustomer Reviews for U-Haul of Clearwater
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cleanest, best stocked and friendliest staff of any rental location I've ever been to.
GERALD TEveryone at this Uhaul was helpful and friendly. We had to change our reservation after we made it online for the wrong date. One quick phone call and it was all done. Truck was ready and waiting for us when we arrived for pickup. Location was easy to get to, and convenient to the storage unit at USA Storage on S. Myrtle, which reduced mileage charges. Would gladly rent again from this location.
DAVID BPlease tell other renters that if you return a one way rental early you don’t get a refund for the unused days.
AMY LHave more trucks available or provide free delivery from another location. I had originally reserved. 20’ truck, but was called a couple of days prior that it would not be available at my reservation time. They suggested one from Palm Harbor, but I would have to GO to Palm Harbor and pick it up. They would NOT bring it to Clearwater location and I would have to pay for that extra milage. That was a hard no. Other than that, great service from the staff and quick and easy.
DAVID PI’ve used UHaul more times than I could count over the years. This was by far the most pleasant experience I have ever had and I cannot say enough good things about them. Great friendly folks, super clean and very efficient.
DAVID BThe passenger side view mirror was not extremely loose making the drive extremely dangerous since it was impossible to see anything on the right side of the truck - especially on the highway!
DAVE VEd, Walter and crew treat me like a rockstar - Kudos to Ed and all the crew- Ed M
EDWARD MFriendly group, well kept truck.
ROBERT GI received great service from this facility. Great people works there and they ought to be commended. Thank you for having a U-Haul in our area.
DONALD S30 second check in. Just great people and location!
SCOTT CManager Ed super awesome
TIMOTHY GI have used uhaul many times in the past and as usual the service was excellent. They have the nicest folks to deal with.
DORIE FWalter and another man were working that day and both were fabulous to deal with. They added some fun & laughter to a stressful time (moving my elderly mom to a different state) thru their humor and banter. Excellent customer service and I felt like they truly cared about my U-haul experience.
KATHLEEN WNothing, your Sunday PM staff was personable and kind. I love this location. In and out without any issues.
ANTHONY MGreat and easy service!
GRACE HYour team at this location, U-Haul of Clearwater on S Missouri Ave was outstanding. They were great to work with and we will be back again next year for more equipment for out cross florida bicycle ride!!
TERRANCE FThe best people
CHARLES TFriendly staff and good running truck.
ROBERT GThis was the most streamlined process. The guys took care of of me immediately and were so nice and helpful.
LAUREN WCustomer service, by phone and in-person, was excellent!
CAROLINE ON/A.
ROBERT DThe weather stripe around driver side came off when I opened the door almost fell out of the truck as it wrapped around my foot ,otherwise it went well
JANET JMy experience was good thank you keep up the good work.
TRAVIS WProfessional and friendly.
lawrence oI aways use this location when I need something. Everyone is always nice and accommodating. Thank you!
MICHAEL WEdward and his staff are awesome. Friendly, polite and professional. I’ve been using U-haul for many years and am very satisfied. Can’t beat the prices and customer service is above the rest.
STEVEN KFriendly and professional staff. Cons: stop trying to sell Medicare 15 things I don't want when booking omline.
DAVID KCharges and Fees were not clear to me. I was overcharged. Contract was not explained to me. Turck did not have a ramp or cart. I hurt my back going up and down the truck. Employees should be allowed to eat their lunch in a break room and not at the front desk, especially if they are eating something greasy ad sticky. Using cellphones or playing games while helping customers is very unprofessional. I could not ask questions because the employee was preoccupied with this phone. The trucks in this location need upgrades and maintenance. This was a very bad experience.
YESENIA RFriendly group.
ROBERT GGood experience
MICHAEL FThis was a great place to rent a moving truck. A+++
NATASHA AVery nice 🫡
ANTHONY CFriendly staff, great truck.
ROBERT GFriendly and Great Customer service
DENNIS SU Haull should think about accepting foreign driving licenses, because we had to ask our son with a US driving license to help. And it was not written on the website.
VINCENT CAll good! They let me switch some p/u hours last minute because the truck became available 👍👍👍
CHARLES ZIt’s perfect
Scott ONothing, this place doesn’t need improvement. Frankly the manager went way above and beyond for me. Totally appreciate the whole way it was handled.
DAVID JCleaner truck. The truck was newer which was nice but I feel it could have been cleaner. Windows were dirty and visibility was not good at night.
SCOTT JGreat customer service at load in and out
MARITZA VStaff were friendly and helpful and even helped fix an issue with a missing fuse. I had no issues with the trailer on a 1000 mile trip. I would recommend to anyone. Thank you
ROGER MIn and out quickly and a day early I might add!
Lauralie RThe guys here know their stuff. They make renting and returning a breeze.
RYAN H👍🏻
GIOVANNI SEd and his team always take great care of me. THANKS!
DREW RMan at the counter was great
MARCUS PAll good
JOHN MThis is uhaul location I always rent from when needed in Clearwater. Everyone is always friendly. They let me extend it two more days. That was a huge help. Great service thank you!
MICHAEL WI rented a "pod" storage unit. The staff just hooked it to my vehicle and no attempt to explain how the unit worked, especially the ramp lowering and raising procedure.
david w | Overall Experience