Customer Reviews for U-Haul of Crum Lynne

Rating:

1.0

customer service here is always the worst. my interactions were poor and its ALWAYS about them and the idiotic rental process and app. has anyone in marketing or corporate ever rented a truck? Really dread having to rent there.

Rating:

5.0

Parking lot very dark when truck was returned.

Rating:

3.0

The staff were efficient and friendly and attentive. However, the location is understaffed, resulting in long wait times (e.g., 30+ minutes to drop off a trailer, 20+ minutes to pick up. In addition, the site was crowded and difficult to enter from the street and navigate on both pickup and drop off. Overall, it was a hassle to deal with this location, despite the good staff people.

Rating:

5.0

I've been using this company for years and always good customer service but this location is excellent. They answered all my questions in a way I could understand and helped me pick up the correct size rental I needed.

Rating:

5.0

Respectable service

Rating:

5.0

Nice and polite people at the site and on the phone

Rating:

3.0

Returned the truck one day early and you automatically charge my card $30 for over mileage. Was not notified of a mileage limit. You could also make more than $30 with the extra day I gave you for free already.

Rating:

5.0

Easy pick up and drop off. Smoothest rental experience I have ever had.

Rating:

5.0

Always have a great experience at this location and the employees especially the girl in the office is very nice and helpful!

Rating:

2.0

I reserved a 15ft van online and when I got there they had none. They put me in another van and the cup holder was not clean at all

Rating:

3.0

Return the money that was supposed to be returned after I brought the truck back

Rating:

5.0

Just a little cleaner in cab, smelled of smoke and weed. Nothing too crazy truck did the job no problems at all or surcharges.

Rating:

1.0

Was not happy with service received from U-Haul. Picked up truck and was not notified of the amount of mileage that I could drive before I was charged a surcharge. I was also charged for an extra day when I did not have the truck for an extra day. Customer service worked with me to get a refund, but overall I’m not happy with the U-Haul services and how little they explained everything to me. They were quick to take my money, but not quick to explain the rules and extra fees involved.

Rating:

4.0

Never received my final invoice after returning truck

Rating:

5.0

outstanding customer service

Rating:

5.0

I have used UHaul for years. I really enjoyed meeting the rep at this particular location. This was a one-way rental, and I had traveled a long distance to get to this location. He had everything ready for me before I arrived. I had received status updates during my travels leading up to my flight to Philadelphia. He made this trip a huge success by starting off with everything aligned. I could not have asked for a better way to start this trip.

Rating:

5.0

Crum Lynne location is the best I have ever dealt with, in over 25 years of renting Uhauls. I attribute this to the management, which always goes above and beyond.

Rating:

5.0

The 2 gentleman i dealt with were awesome will recommend to others

Rating:

3.0

I did not receive the dolly for use

Rating:

2.0

I was quoted a price

Rating:

5.0

Customer service was great

Rating:

2.0

My drivers license was not given back to me… although he says he did he did not.

Rating:

5.0

The employee was great, but the van was horrible. Very bad on gas.

Rating:

5.0

Everything went smoothly and fast,many Thanks

Rating:

1.0

I completely swept the back of the truck out made sure nothing was in it. They sent me a picture with nothing in it and said they had to clean it out for $100 extra. I wish I could add the picture that u-haul took to this comment. The truck was spotless.

Rating:

5.0

Easy pick up and drop off. The truck was clean and in good shape.

Rating:

5.0

I didn’t get her name but woman at the front desk was a complete angel. So kind, efficient, got me out and on my way! No problems. Thank you for the fast, friendly service!

Rating:

5.0

The truck was clean but ran very rough. It wouldn't start at one location and gave us a scare. Eventually it started. The customer service picking up was phenomenal. Great customer service for both pick up and drop off but the young man on pick up was very good at his job. Overall a good experience

Rating:

5.0

Thanks for making my experience quick and easy

Rating:

5.0

The turn signals and brake lights did not work on the vehicle.

Rating:

5.0

Staff was fri and hepful

Rating:

2.0

Very poor customer service. The attendant was busy doing mechanical work on their own car and not attending to multiple customers in the lobby.

Rating:

5.0

I didn’t expect this but it was great service.

Rating:

1.0

It's not this location's fault. My original reservation was booked on Highland Ave, and I was told the truck I ordered wasn't available, and was told this location was the closest. I was then sent on a wild goose chase to return it 4 different locations were involved. But not the one that I originally asked for. I then had to call to return it to the same place I picked it up. I was also charged for all Miles i used trying to return it

Rating:

1.0

Make sure your trucks are leak proof I had a lot of water damage to my stuff

Rating:

5.0

Everything went well.

Rating:

5.0

The only thing I could suggest, if you know that a customer brought several boxes and need to return some you guys should be able to accept the boxes back automatically.. In my case, I paid for the boxes in cash and mistakenly packed the receipt away. Now I have take the boxes to the new location and possibly check for days for the receipt verses just returning the boxes while I'm in the area. But overall a very excellent and professional experience

Rating:

4.0

quick in and out with trailer i needed.

Rating:

1.0

Sorry to say but these customers service at this location they’re trash and bunch of criminals that give you the truck empty when you return their trucks they will go into your account and take the money outta your account extra heavy in the name of gas please don’t go at this location again please don’t go at this location

Rating:

4.0

Be sure the dolly is able to be attached where it should stand.

Rating:

1.0

There is a lot that needs to be improved! The customer service was horrible. The staff was saying in front of customers how “they don’t want to be there.” I reserved a U-Haul and then I get there, they tell me they didn’t have any. Send me to a different location just to be called and told (while I’m on my way) that the U-Haul size I needed was not there either and they couldn’t find any my size in the area. I am so upset! My experience was terrible. I would actually like for a manager to reach out to me.

Rating:

4.0

The person working at the location can be a bit more attentive to the customer and also listen to what is requested.

Rating:

4.0

The staff were friendly and helpful. Renting the van and turning it back in were quick and simple.

Rating:

5.0

Great customer service as always.

Rating:

2.0

Truck was horrible. Sounded like it was about to blow up the entire time. Checking in was difficult.

Rating:

5.0

Outstanding customer service

Rating:

2.0

Wouldn’t recommend this location, employee was openly commenting and bad mouthing ever customer coming in, and wasn’t helpful returning equipment. I had to hold trailer back so it would hit my truck when employee connected and disconnected. There needs to be a better process and would be helpful to have trailer jacks on the trailer so it is easier for customers to remove from their vehicle during rental period.

Rating:

5.0

Nothing. Everyone was professional.

Rating:

5.0

Everyone is always cheerful, helpful & friendly. That’s why I always return to this dealer for all my U-Haul needs.

Rating:

5.0

every thing was great

Rating:

5.0

Very smooth. No problems.

Rating:

5.0

Staff is very nice always!!