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LaTricia PCustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You totally fucked up and originally sent me to location that didn’t offer 24 hour pickup, despite letting me reserve it. You wasted a ton of my time. Your service was awful and I’m going to abstain from using it in the future as much as possible. Awful experience
NIKITA PDO NOT USE THIS LOCATION! The owner is delusional and has a grift going on that is very embarrassing. He does not utilize the deposit to hold the reservation so that he can make up scenarios and falsehoods in order to charge customers on the backend for extra money. In fact he told us that he had an issue with the return of the truck on the last return and then blamed us of the same thing.
Manuel BWould be nice to drop off to nearest location and less insurance fee
CHRISTOPHER FThe Young lady at the front desk was Very Skilled and Helpful !. The gentleman man outside has outstanding customer service. Very Helpful team. 10 out of 10.
Chardon GDid not enjoy my experience I was double charged in oversize bus transactions, and when I came to look for resolution, only thing that was given was invoices and no explanation So no, I would never recommend this company and any circumstances horrible business
yamah wThe customer service was outstanding! Very friendly and helpful. I would recommend this location to all my friends and family.
SHELLY SThey are charge me extra 109 I don’t know for what !
CLARK DLet customers know about all the hidden fees up front. Finding out about all of those fees that are not really explained to the customer is very disturbing. I expected one price and it was so much more. The only reason I would refer this location is because it's conveniently located for East Orange residents. And, the rep. that was there was nice. But she really could have used some help. Also, the instructions for checking in and checking out should be easier.
Shelia AThe location was easy enough to get to but it wasn’t where I had reserved a truck. It was twice as far away as the one I booked and it was changed the day before, there was nothing I could do about it, I had no choice. If equipment can’t be rented from a specific location, it shouldn’t be offered. Also in the app I accidentally chose the wrong drop off location and there was no way to go back and edit it. I ended up returning it where I said I would initially but the app is poorly designed if you can’t go back and edit a response before submitting the check in
Susan TThe price and service was the best. Improve in letting us return equipment to the closest area after and offering more affordable helpers.
Christopher FMore help needed during check-in. Virtual check in was long and confusing
Skye HShawn & Theodore from Supreme Moving was apeasing. They made a tough move look easy. I want to personally thank you for allowing them to me.
Kyle WTo hard. They are all so good. I love dealing with them.
MICHAEL JThose cargo vans are a joy to drive. Large windshield large side mirrors and the cameras makes backing up a confident experience. That you. I hope your 10 foot trucks can be a s a good experience.
MICHAEL JYou can't, that was the worst experience I ever had from U Haul. Your Customer Service did not help, I was having a problem with making a reservation. No help at all, I was there for our a hour unsatisfied customer
VIVIAN CI really don't have suggestions on how to improve as the entire process was very customer friendly and the staff was very helpful.
Ann MThe y are very courteous and friendly here will recommend thank you God bless
Bernadette SBetter customer service
CARLOS AYou have a good staff. My little girl was very smart.
Dike OThis location the gentleman was friendly and gave great information. Left there feeling confident that everything would be taken care of.
APRIL TQuick and easy
WILLIAM MThe gentleman their that day was a rockstar. The lack of support or lack there of made his job challenging. The process and procedure of booking online only to come in store to do the same thing is absurd. If felt like a one man show that was crumbling before your eyes because the service became horrendous. I checked my receipt only to find a charge that I did not approve nor authorize. When I callback the young like stated she would send a request to get it adjusted but IM STILL HOLDING MY BREATH. Would I refer something here?. Ummm hell no
shericka rYou guys are the Best
Lorraine PMaybe add more help with people who can have more patience with the customers . For some people may need help with the app on their phone . Just have patience with the customer . Thank you .
Keith HMore staff would help things move quicker
JENNIFER PNot enough employees at the location. Too many customers and no one to help.
WILLIAM RAll was well
Michael LMake sure when equipment is rented it's cleaned out with a clean mop and interior needs air freshener due to bad smell in interior and cargo area
Rasheem LMore worker
Solia HThe service was great and employees was very helpful and willing to assist any kind of way.
Anthony LThey wanted me to use the app even though I was in the store and that in itself was aggravating. Then I had to pay a fee that I had already paid in Linden just to get the rental. So the entire situation was horrible. I’m still waiting for the situation in Linden to be resolved.
Demetria EA set of outstanding people. Very helpful. Loved renting from that location. MR R.
IVAN RVerry good
Jeangardy DIt's not every location just this one
Charlotte BI reserved a 15 ft truck. However the day of the move I receive a call from a Uhual rep informing me the truck was not available, due to a customer failing to return the truck on time. This is the second occasion. The Uhual assistant wa extremely helpful can not recall his name. The reservation process needs improvement horrible!!!
Margaret KThe truck I got had mud on tires and splashes around them. Seat area not sanitized; wiping steering wheel came out black. Gas level lower than recorded starting out. Large truck inventory. Staff was patient with long line of patrons crowding small office. For priority Service, set up & sign into their App BEFORE going to pick up your rental, or you will get sidelined if office is busy!
Lessie WRent the available vehicles and not the ones that are yet to be delivered. I had to wait 6 hours for them to deliver it to me. I had to wait because I already had everything outside the house for my move.
LILIBETH NIt just when u gotta take time out to do everything on the app or website it’s too much especially for the older generation the manager & worker r very helpful but it’s too long of a process other then that everything was good
Yvonne DI was charged more for a smaller equipment compared to the last service I was chaged more than $70 for a 10" and i paid way less than that the last time i used a 15" Pls i need to be reimbursed
CHUKWUMA KA long wait buy was very helpful and understanding.
Sherette HStop false advertising 19.99 rent u haul
GARY TThe gentleman who assisted me at my counter check in was very professional, patient & helpful. He gets a "10" for customer service. However, I was EXTREMELY annoyed that I did what was supposed to be the online check-in (uploading my photo, driver's license & other personal information)at home - yet when I got to the facility - I had to repeat the entire process! What's the purpose of having customers do an online "pre" check-in yet when we get to the facility we have to repeat the entire process?
Yolanda RStop with the online check-in..takes to long..
Debra MEveryone that worked at this location was very helpful and polite. Excellent customer service. Will always rent from this location
Srmood Wgreat customer service will definite recommend
GASTON RWe rented a van last week, we left it all nice and clean but the next day I got a charge for a dent in the bumper and we didn’t even scratch the van. I submitted a clean stating what has happened and to check the cameras of the night before because it wasn’t me who made the dent on the bumper. They told me that they were going to check the cameras and get in contact with me soon but still haven’t received an answer from store. They told me that they were going to personify with the case but I don’t see any type of response. This store needs to be serious because I’ve been a costumer for the past 6 years and now because of this incident, I won’t be going back to this place anymore.
EDISSON GGood 10 0r 10
Schneider GOutside of updating the company's routers/network everything was good. Great group of young people! Their system had crashed and they handled themselves very very well in a store full of angry clientele. I'd lose it! Shoutout to House excellent customer service! I was so impressed by him I considered handing him my card
Daniel R