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JEFFREY DCustomer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys always take good care of me and my family. Highly recommend.
DAVID BThere is something special about a neighborhood UhAul. The Elysian Field location has never failed me with excellent customer service..Rented a piece of equipment for five days, thought I lost a CC card during the time. Once I returned the equipment the gentleman called me by name a presented my Cc that I left there. This is five days later. Believe me when I tell you integrity along with great service does exist. To compare a week earlier I rented that very same equipment which the Elysian field location did not have at the time, they called me ahead of time and referred me to another location which is even closer to my home.The other location was huge and seemed new but the customer service was not very good, as I left that particular location I thought although this location was much bigger my initial concern was the lack of great service , this confirmed how I felt about the Elysian field location. To be fair returning the equipment at that location was much better than checking it out, the gentleman who checked in the equipment was great. I look forward to going to the Elysian location Field and although I have rented from this location for years a honest review is the least I can do after today. Wish I knew the gentleman’s name that came outside and returned my card , the team there has something special and their service to the community is greatly appreciated. Not much to improve on in my opinion, my personal experience throughout the years has been excellent but today was over the top. Thank you guys, sincerely hope your location gets recognized for the amazing service you provide.
ANTHONY WDrop off took 5 minutes tops. I was greeted in seconds and he checked me out with mobile app on his phone. I told him the service was great.
ROBERT Heasy pick up. helpful staff. made sure we had everything we needed. cleaned the windshield for us before we left
Richard TThese guys always take good care of us!!
DAVID BKyle & Landon were EXCEPTIONAL 🫶🏼👏🏼
Ashley WNone
Gary BRonnie and Irwin at the Elysian Fields location lacked any customer service skills at all. Ronnie got angry and sarcastic when I attempted to inquire about my reservation. After my reservation was reinstated due to high consideration of going to a different company, I spoke with Irwin at the store upon picking up the rental. He repeatedly laughed in my face and told me my reservation didn’t have the information that I input online, instead of offering customer service and support to have everything in order. After I left the store, he took the liberty to go into my reservation and change it to a completely different drop off location that I repeatedly told him I did not want to use due to the price difference.
Linde MRonnie was awesome. Keep smiling and making jokes. Bloom where you are planted.
TIMOTHY HQuick and easy drop off!
Cynthia BEverything was great, very corteous employees.
ROBERT FHelpful and very attentive.
WILLIAM PThe owner was great!
CRYSTAL PI answered no to the question regarding the location being clean and inviting because the location was not inviting. The initial person who tried to check-in the equipment was very helpful. Unfortunately, he was new and had issues that were no fault of his own. The other two people who tried to check-in the equipment were not very inviting and did not explain the issue as to why they could not check- in the equipment I was returning. I sat for about 30 mins without any input as to the issue until they finally figure it out. Some form of communication would have been nice as to the issue. I was treated like a number and my time is important. I paid at the original location that I rented from and was simply returning the equipment. No one took the time to explain nor ensure I could leave in a reasonable time. Instead, I sat and patiently waited. I would not recommend this location because the personnel overall were not inviting. They gave the persona that they are doing me a favor. Honestly, it wasn't the fact that there was an issue with a simple check-in, bit the issue was no communication during the 30 mins I waited for them to get the issue resolved. There was a leak of professionalism and customer service.
ANTHONY JQuick service
JAMES DRonnie was a huge help & super professional
DEBI FKeep up the good work. The MGMT and staff were helpful - no complaints at all
Jonathan NLandon and his staff was very efficient, and professional....Landon runs that location like a well oiled machine..definitely will recommend and use again
TIMOTHY BAnother great experience!
John BEasy pick up and return. Fantastic local service from owners.. Great National support from agents when in need of assistance. 26’ cargo truck had exceptional room to move our belongings. Very affordable way to transport your items safely and with confidence that the UHaul Team is there to support you on your journey.
EDWARD CThe truck was bump riding all the time
REGINALD MThe customer service I got for pickup and drop-off was fast efficient and professional. I will definitely use them for future needs.
Jeff MGood customer service. Thx
Antonio BStaff met me at the truck upon pulling in and processed me quickly.
ANTHONY TI was overcharged for the rental.
Leon GGreat service. Friendly staff.
Antonio BFast friendly service
KENNETH KThe “Skip the Line” option would be ideal if it were real. I stood IN LINE waiting for my keys after jumping through all the hoops to get everything set up. I was supposed to pick the truck up at 1 and had everything through the app and reservation and pickup ready, I got the truck at almost 1:30. I initially reserved the truck for 5 hours and was only able to use the truck for 4.5 hours. The two associates that were working there initially ignored me for reasons I can only assume until I guess the manager walked out and then the one associate acknowledged me. Next time I have to use U-Haul, I think I will find another location.
John WAlways get EXCELLENT customer service at this location! Highly recommended!!!!
LYNDA HSomeone called me and made me modify my reservation, I had a 26 ft truck and a car dolly, to be picked in two diferent locations then both had to be returned in the same location that I did´t choose 1 hour away from my home instead the one at 20 minutes. The whole experience was terrible. Then you charged me 21 extra for the extra miles you made me make.
VICTOR SAll was fast and good I was on my way in 5 mins Check in was done outside and I was done in less than 5 mins
CATHERINE JFriendly and easy to work with. This location is my favorite U-Haul in the Nashville area.
PHILIP LYou can make sure that you're renting a road-worthy trailer. At 55 mph, a tire blew out and I nearly crashed, causing major disruptions to my plans. It was clear that the tire wasn't in the best shape, but that didn't stop you from making a quick buck. This won't be the last time you hear from me on this topic.
Gary CService is awesome
SIVANAGARJUNA RThe person checking in the trailer was good and knew exactly what I needed to do. I was there for the first time but he treated me like a friend but very professional
james WGreat option to rent. Service was quick and seamless!
JEANPIERRE RJosh was amazing on helping with my needs and answering any questions I may had. This is the only Uhaul place I ever use.
AMY SThe truck was clean but old and wore out.
JAMES MEl veiculo los frenos le fallaban
ANGEL RNo notes. Friendly staff, immediate service, quickly in and out, couldn’t ask for anything more.
Grayson MThe sales person was very professional and friendly. I enjoyed talking and working with him.
CAROLYN HGreat experience!!! My favorite uHaul location!!!
OTIS DJohn was very pleasant to work with as I made my reservation. He answered all my questions. When I picked up and returned the van, the staff was all very efficient.
Kathryn AGood service great people
VICTOR MYou don't need to improve you had a truck available and the right size I needed at a reasonable price and the return was quick and easy thank you 😁
JARVIS DGood
JONEL PPrompt and very friendly representative. Short and easy return of the trailer. Changed drop off location quickly and without any trouble.
PHILLIP MExcellent service
Kelvin GThe doors hardly closed properly
Keith DThe app sucks at drop off check in
WILLIAM WSeamless pickup and drop off. The app works well uploading photos etc.
RICHARD BEverything was a smooth transaction!
SHIREE APoor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W | Overall ExperienceNice location
Katie K | Overall ExperienceOver charged for my u-Boxes.
SHAUN J | Overall ExperienceGreat experience.
Bradley A | Overall ExperienceGreat service!
Sunhaeng L | Overall Experience