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THOMAS WCustomer Reviews for U-Haul of Henrietta
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
MOHAMMAD SThe staff was very courteous and helpful. My improvement suggestion would be to relocate all of the boxes piled way up between the registers, employees and customers make a more defined "queue" so the customers knows who's next, etc. It was a pleasant, easy experience
STEVEN BCustomer service was very good. Equipment was clean and worked great.
JOSEPH LThe cargo van was very roomy and comfortable to ride in, but it is not disabled- or handicapped-friendly. I had a hard time getting in the van. I needed some help being lifted to the seat on the passenger side, and it didn't help that the doors do not swing further back to provide more room for assistance. The van step was too high for me. I would suggest perhaps making the vans or trucks disabled/handicap friendly for those who may have trouble getting in, regardless of whether they sought other transportation. Accessibility for all is a HUGE must.
WESTON AI rented a 10’ U-Haul. Gentleman checked me in, I paid the tab, he walked me out the the U-Haul and showed it to me and said have a good day. Loaded up, drove 45 miles, unloaded and returned to a different location. Get a call the next day telling me I had damaged the outside of the U-Haul. When I told the lady I didn’t, nor did I hit anything; she asked me for the photos I was supposed to take of the exterior of the truck. I exclaimed the gentleman never said anything of the sorts. Pointed to the U-Haul and said have a nice day.
BROCK CVery good employees at this location - friendly and helpful.
FRANCIS MThis location is very helpful and always provides excellent service
JEFFREY SIt was a quick transaction with great customer service and it was affordable
CRAIG PThe employee who took care of me was very friendly and explained all of the information in great detail. Thank you for making the move smoother :)
MARIA SI will never rent from you every again you rip people off claim went over mile taken to Yelp
ALLEN NEasy process. Very fast
KYLE YThank you so much.
Akif AFriendly staff, quick transactions, a very pleasant experience!
SCOTT RVery friendly and accommodating. Excellent service!
Terry RThe staff at this location are excellent customer service representatives. I can’t recommend the Henrietta team enough!
Cay SGreat experience and even better staff - 5 stars! Made my pickup and drop off easy and hassle free. This is my third time using U haul on 290 Jefferson Rd.
MICHAEL SFriendly people and let me take the truck a bit later
KAREN PYou could definitely start with cleaning the rat shit out of the inside of the cube so household items aren't sitting on it when the truck is loaded.
BRIAN PThey didn't show me that the break system was working... The other location told me they should of prepped me with information that my car wouldn't be able to get up hills very well.. I ended up lost the U-Haul and not making it...
LILA MGreat service very helpful I will be returning
JEFFREY SThe woman that took care of us when we checked in was outstanding. I would definitely use this location again in the future. Great vehicle, great service, excellent experience all the way around.
BRIANJ MDirty vehicle, uninviting attitude of staff
SHEALYN OMoving is rarely a smooth and easy experience, but Philip and the other staff member who checked in the truck were both pleasant and competent. I would highly recommend this location to my friends and family.
DOUGLAS CThe transaction went smooth. The staff was very friendly
TIMOTHY TVery friendly staff. Thorough and helpful in that they made suggestions about what we might need for the move. Highly recommended.
CATHLEEN MGreat customer service! Highly recommend this location!
DHIVYADARSAN GDid a great job
THOMAS GCamille has excellent customer service, kind, and great work ethics.
LILIA LGreat customer service
MICHAEL HWasn’t happy with customer service people were rude and disrespectful and demanding Not compassionate and phony
JAMES IVery much appreciate both the professional and personal service extended by everyone with whom I had contact at your office - from the initial call to reserve a van, signing a contract, and van return. Thank you, Desi, Sofia, Aden and a couple of others whose names I did not get. Art
ARTHUR PI called to extend my rental for 1 day and was charged for it. The next day I get a text saying it’s in the recovery process and would be reported stolen. I immediately called corporate office and they said they seen the call, but the extension wasn’t processed. I never had this issue before with uhaul, but they definitely lost my business.
Maya RRental equipment packed too closely; not enough parking area; no obvious equipment drop-off location.
PHILLIP WThe representatives I spoke to were both fantastic. I believe Camille (based on my receipt) checked me in. She was super helpful, walked me through everything and explained the process/charges. She was very friendly and knowledgeable. The other representative working did not help me directly but he was very friendly and welcoming when another customer entered the store. One of the best customer experiences I’ve had in a long time!
EMILY WThe interior of the truck was full of straw and hay, and it smelled like a farm. The alignment was off badly, the steering wheel shook badly from side to side, and the steering felt loose. All of my belongings smelled like a farm too after being in the truck, and it's disgusting. Now instead of resting the day after our move, we have to deodorize our stuff. Not happy, I have an autoimmune disease and I had to drive an unhealthy, dirty truck. The staff was cordial, but apparently could care less about the condition of the equipment.
ALISA OEveryone did their job
Miguel BYes the lady at the counter was so kind and helpful. Appreciate her help.
MONICA PI ordered from a different location, who did not have what I ordered when I got there, and then told me my car could not tow it anyways (even though it can and did), and I was 2 hours late to move the item, had to pick it up in dark, and missed a family dinner. Aren't I supposed to get $50 back?
CHRISTOPHER CThe woman who handled my rental was extremely helpful and I would definitely recommend my friends and family in the future to rent from the uhaul on Jefferson in Henrietta best customer service I've seen in a very long time check her out she definitely went above and beyond to make sure our rental went great and we understood everything she answered any questions and was very knowledgeable l
Amber BThe back of the truck had broken glass in it
Timothy BNo problems or issues. Pick up was quick and simple. Drop off even quicker. Price can't be beat!
MICHAEL JGreat location easy to work with I definitely will be back
JEFFREY SCustomer service was very good and competent. The two people on duty had several people in line, and they efficiently took care of each person quickly.
JEFFREY EStaff excellent customer service
RONALD GStaff are fast, efficient, and friendly everytime!
KRISTEN WThe front desk staff were friendly and a pleasure to work with. Check-out was easy, and the app made inspection quick. Returns were just as easy too.
KURT SI had originally scheduled a vehicle Dolly from a different dealer. However, due to your credit card system being down, I was unable to complete the reservation I had made. Therefore, I had gone to the Henrietta location that was able to help me complete a new reservation and pick up a dolly. Thank you very much Henrietta!
thomas mThis is the second vehicle I rented from this location. Both vehicles a pick up truck and a cargo van smelled like marijuana. In side of the windshield was filthy. There were a lot of crumbs and dirt around the seats of both vehicles. This particular location requires a “ Selfie” be taken that is held until the vehicle is returned . I’ve never experienced this ever in running a U-Haul. They claim that when the vehicle was returned that the picture is deleted and all the data is deleted. The individual that accepted my vehicle key did absolutely NOTHING. Didn’t check it in, didn’t erase the photo. Didn’t assure me it would all be done. Ridiculously poor customer service
MARGARET JKeep good people.People who are trained well always preform well.
STANLEY JChange absolutely nothing. The truck was well maintained. The staff was efficient, pleasant, and accommodating. It was a pleasure to work with them.
ALBERT MGreat customer service. Fast in and out. And very helpful employees
EMAD ANone…. The employees over there are awesome people with great tram service
AGBAI ORochester's best location!
NATASHIA B