Customer did not leave a comment.
Bryon WCustomer Reviews for U-Haul of Ithaca
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck cabin had not been cleaned. Additionally, someone else ran into our vehicle before we had even left the U-Haul parking lot. The team said they had noted it in our contract and taken pictures of the damage showing it was not our fault, but when we went to return the vehicle that had not been done. Our drop-off location helped us sort this out with photos we had that were taken the day of the accident.
SASAN SThe women at the counter were super friendly and awesome!!!
Meegan RThere is usually a wait at the office to pay/get contract, but after that everything is awesome. They hooked up the trailer for me and unhooked it for me on return. They were very friendly and I didn’t have to do anything. Highly recommended!
TIMOTHY AI booked 24 hours yet the location said instead they could only let me have it for 10 hours. What is the point of booking online and with a UHaul agent if the local place is just going to change the rules?
CHRISTIAN STop notch service!!
FRANCIS JLady who checked us in was very efficient & pleasant. Check in time was about 5 minutes. A great experience from start to finish!
Lily RThe staff at the Ithaca location are great. I'll be back!
MARTIN Sthe 2 woman that were working that day were great
STEVEN MThank you so being professional, responsible, and respectful.
PAW PNothing, you do a great job.
CHRISTOPHER Swas qouted 140 something which was fine i drove more than expected happy to pay the extra then after i had left they added $100 in gas fees when i called to ask they stated i left the truck on E which was unture as i put gas in it prior to dropping it off i used your chart in the truck when adding gas i left the gas where i found it. i was told by the manger she was not going to refund this fee as " her employees stated this was the way it was left" advise manger i would be calling my bank as this was not authorized by me and i am being charged incorrectly i will never be back to uhaul, im now down about $150 as i put $50 in gas in the truck then was charged $100 for " not putting gas in the truck. compay is clearly all about money.
SAMANTHA MI have rented many times from this location, and the equipment is always ready and clean, and the personnel helpful and efficient. Highly recommended.
DAVID KFine customer service
Qwen BCheck in person tried to rip me off on gasoline at return. I checked out and returned truck with 3/4,of a tank, but check in claimed 2/3 and charged me for 2 gallons. If I had nit checked receipt in parking lot, I'd have missed it. No apology, just a shrug for having been caught.
ELIZABETH KTrailer had some leaves and sticks, not bad but there was animal pop in several spots in the bed of the trailer. I will comeback again and hopefully the next time it’s cleaner!
ANTHONY PWe used only one of two bags of furniture wraps but the return crew refused to credit us for the unused items.
Eric LIt would be great to return the U-HAUL to a location closer to the place you are moving to. I had to travel back from Syracuse.
Destiny VI was very frustrated that I had to pick up the truck in Ithaca for my move that was from Cortland to Auburn, but I was still only allowed 47 miles. My mileage should have been extended since I was forced to drive from the pick up location to my house, which was about 30 miles.
Savannah DOver charge they told me $19 dollars a day I kept the truck for 3 days and was charged $351.00 dollars
JEREMIAH YI feel good this time.
SHAO KThis place was fine, exactly what I needed, nothing fancy. The NEXT customer should NOT call Uhaul.com! I called Uhaul in Bradford, PA, which is where I was and needed the trailer. The person there apparently didn't know what was going on, and had me call Uhaul.com, who said I was set up to pick up the trailer in Bradford and drop it off in Ithaca. Somehow, nobody knew that that Uhaul was closed July 4th weekend including Sunday. Apparently they also set me up to return the trailer to UTICA, not Ithaca, New York, many hours drive away. I found all this out Saturday night, and my wife got on the phone and worked it out that I could drive to Olean to pick up the trailer, and back to Bradford to haul our stuff, to Ithaca, not Utica. Uhaul, whoever that is, should get their act together so stuff like this doesn't happen. But the places where I ended up picking up and dropping off the trailer were fine.
RICHARD TMy many U-Haul rentals at this location have been positive. Equipment is always ready on time, clean, and functional. Returns equally easy. We love these guys!
DAVID KManager was very helpful
Jerome YIthaca Best UHAUL
MARTIN SFriendly staff and efficient process. Very impressed with this rental experience
PAUL BService was friendly, quick and responsive.
JAMES TKeep up the good work. Ithaca Team is Great
MARTIN SGreat service!
MONICA MThe entire process of reserving a storage unit was flawless. In this busy season I was able to rent a 4x8 trailer at the last minute without issues (very glad I invested in a u-haul hitch 2 years ago). The staff and crew were professional and kind. The prices were very reasonable and took great care in hitching the trailer to my car. I would highly recommend this U-haul pick-up/rental location!
VANESSA DTeam Jasmine is the Best Crew Ever at the Ithaca location.
MARTIN SAgent was friendly and efficient.
JOHN K2 hours and 36 miles and no discount. Way to much and asked why and they were snotty...only outside people were nice. Inside rental people just rude.
TRACIE FI've been to this location in the past and have had a good experience. Not today. I came to pick up my reserved vehicle and it was filthy. Capb had debris and seat was dirty. Back hatch was dirty, my hands were covered in dirt. I opened the back and there was dirt, debris, a penny, an earring, etc. I went back inside to request a different vehicle and they said I could not rent it or take it as is. I asked to borrow a broom and a paper towel and cleaned it myself. So I am requesting that my charge be waived, this was completely unprofessional and I am honestly disappointed. Please respond to my email andrew.s.dillon8@gmail.com with your solution to this experience. Thank you.
ANDREW DI was down the road and needed a trailer quickly. I called and 15 minutes later I was picking up the stuff I needed. Everyone was friendly and quick! The trailer worked great!
JENNIFER AThe UHaul staff were very helpful.They solved a few problems with patience and cooperation. Well done!
HENRY TIt was a smooth experience, no suggestions.
Berkeley PExcellent Service!
SAW TNo improvements necessary - Denise & store manager were courteous, professional & understanding - they should be duly commended for their customer relations - would HIGHLY recommend this location.
HAROLD DDenise was incredibly helpful and kind- she made my rental experience smooth and easy.
BERIL EThank you for making moving easier!!
BRENDA BEmployees were prompt and helpful, and the tow dolly was in excellent condition and worked very well for my needs, towing a disabled car to my house. I'll happily rent from U-haul, and specifically this location, again.
JOSHUA DThe in side of the truck was never cleaned, I know this because the things I had lost were underneath the seat and the brakes were never fixed on the vehicle and it makes a terrible terrible noise when you turn in the rear end the door sticks it looks like a construction vehicle, and there is a wave in the windshield and it's hard to see
MICHELLE DThey were fast to unhook the trailer. Checking in was less than 5 minutes.
Kurt WCustomer service was great. Very efficient.
DAVID WEvery thing was clean and in order and the staff was nice
NICOLE WThe Ithaca UHaul drop off was easy, and quick. The workers were efficient and helpful.
TIMOTHY JAlways have a good experience from Ithaca uhaul
BRADLEY SThe fellow that handled the transaction was excellent . A very pleasant and helpful employee!
SEAN MGreat experience
Donna HTrailer was in good condition but the floor was only slightly cleaned from the previous renter. This didn’t bother me, but some people might not be happy about it.
WAYNE WRotors and brakes need to be replaced . Significant shaking when breaking Also, the charge per mile is exorbitant and overall creates a negative experience that I was duped into thinking this would be an inexpensive venture.
MATTHEW BWveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!
Jude R | Overall ExperienceAn additional monthly fee was taken out and I still haven’t gotten a refund.
Tyrone B | Overall ExperienceHorrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.
Alexandra C | Overall ExperienceOverall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.
Jacqueline W | Overall Experience