Raises for the workers
BRENT MCustomer Reviews for U-Haul of Ithaca
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick easy return
Richard GA++
ERIC SEquipment was new, clean and no damage on outside. No surprises in mileage or anything. The shop was super busy when we arrived but the staff kept their cool and moved through customers quickly. We've been here several times before and will always come back. Follow the checkout procewss Uhaul recommends: be sure to do the walkthru on your phone prior to leaving in case there are marks on vehicle or differences in mileage or gas levels.
AMY FBefore I left, I checked the mileage on my vehicle and saw it differed from what was on my paper. I went back inside and had them change it but then the person at the desk came out to the vehicle and showed me that I'd made a mistake and looked at the "trip mileage" instead of the total mileage. So, the original mileage was correct. I thought they would go back and correct that mileage back to the original statement but they didn't. So, then when I returned the vehicle I got charged an extra 30 or so miles of use. This mistake was initially mine, because I checked the wrong mileage on the dash. But I am hoping to get this refunded since I thought we had cleared up the issue before I left the lot with the van and I didn't realize we hadn't corrected the mistake until I received my receipt. Everything else about the rental was great.
MOLLY WVery helpful and attentive staff, a 10!
MARK SHonestly can’t think of anything. It’s quick, easy. Friendly and helpful staff.
CYNTHIA ALock should be included in rental.
Ned LThe inside of the trailer was filthy. It had a lot of leftover dried up dirt that I had to sweep out before we could use it.
KAREN HThe Ithaca location is very well run. Everyone is super nice and extremely efficient. Jasmine does a great job there.
ANDRE BThe staff was very friendly and understanding, even during college move-in weekend, which Im sure is a stressful time. Great job!
ANNA CNothing to improve upon. Angela was lovely and personable. Took no time at all. Best U-Haul I've ever been to.
MARC RMy reservation wasn't found when I arrived. The agent said it had been happening all day, and was able to find it after putting in more information. Our agent was nice, but didn't tell us anything about returning our truck after hours. Luckily we saw on the receipt in small print that we would be charged $20 if we didn't download the app and do the checkout ourselves. We unfortunately dropped the key before seeing that, so we weren't able to get an accurate photo of the gas gauge. The truck was great, but it felt misleading not to be instructed on how to return, especially when we would be charged for not doing it ourselves.
BRITTANY HThe folks in Ithaca did a very nice job.
TIMOTHY HTerrible customer service order was completely wrong will never recommend nor use again.
WILLIAM WGreat. Efficient.
CHERYL LDropped off after closing
Brian BGreat service but understaffed.
JOHN PThe staff was courteous and professional. They made the overall process very easy to navigate.
DAVID MGreat Management, great customer service, when you walk in they make you feel like family..Like on the Walton's.
SANDRA CWe had the best experience here- helpful and quick employees plus very forgiving when it came to timing. Much appreciated, made moving so much easier
MARY TThe cup holders in the card were completely disgusting and dirty. I spend like 20 mi utes cleaning them. I couldn’t complain with the ithaca office because I was in a rush, and it would have taken me like 30 min to talk to somebody in the store, the service was very slow.
ALONSO AThe truck cabin had not been cleaned. Additionally, someone else ran into our vehicle before we had even left the U-Haul parking lot. The team said they had noted it in our contract and taken pictures of the damage showing it was not our fault, but when we went to return the vehicle that had not been done. Our drop-off location helped us sort this out with photos we had that were taken the day of the accident.
SASAN SThe women at the counter were super friendly and awesome!!!
Meegan RThere is usually a wait at the office to pay/get contract, but after that everything is awesome. They hooked up the trailer for me and unhooked it for me on return. They were very friendly and I didn’t have to do anything. Highly recommended!
TIMOTHY AI booked 24 hours yet the location said instead they could only let me have it for 10 hours. What is the point of booking online and with a UHaul agent if the local place is just going to change the rules?
CHRISTIAN STop notch service!!
FRANCIS JLady who checked us in was very efficient & pleasant. Check in time was about 5 minutes. A great experience from start to finish!
Lily RThe staff at the Ithaca location are great. I'll be back!
MARTIN Sthe 2 woman that were working that day were great
STEVEN MThank you so being professional, responsible, and respectful.
PAW PNothing, you do a great job.
CHRISTOPHER Swas qouted 140 something which was fine i drove more than expected happy to pay the extra then after i had left they added $100 in gas fees when i called to ask they stated i left the truck on E which was unture as i put gas in it prior to dropping it off i used your chart in the truck when adding gas i left the gas where i found it. i was told by the manger she was not going to refund this fee as " her employees stated this was the way it was left" advise manger i would be calling my bank as this was not authorized by me and i am being charged incorrectly i will never be back to uhaul, im now down about $150 as i put $50 in gas in the truck then was charged $100 for " not putting gas in the truck. compay is clearly all about money.
SAMANTHA MI have rented many times from this location, and the equipment is always ready and clean, and the personnel helpful and efficient. Highly recommended.
DAVID KFine customer service
Qwen BCheck in person tried to rip me off on gasoline at return. I checked out and returned truck with 3/4,of a tank, but check in claimed 2/3 and charged me for 2 gallons. If I had nit checked receipt in parking lot, I'd have missed it. No apology, just a shrug for having been caught.
ELIZABETH KTrailer had some leaves and sticks, not bad but there was animal pop in several spots in the bed of the trailer. I will comeback again and hopefully the next time it’s cleaner!
ANTHONY PWe used only one of two bags of furniture wraps but the return crew refused to credit us for the unused items.
Eric LIt would be great to return the U-HAUL to a location closer to the place you are moving to. I had to travel back from Syracuse.
Destiny VI was very frustrated that I had to pick up the truck in Ithaca for my move that was from Cortland to Auburn, but I was still only allowed 47 miles. My mileage should have been extended since I was forced to drive from the pick up location to my house, which was about 30 miles.
Savannah DOver charge they told me $19 dollars a day I kept the truck for 3 days and was charged $351.00 dollars
JEREMIAH YI feel good this time.
SHAO KThis place was fine, exactly what I needed, nothing fancy. The NEXT customer should NOT call Uhaul.com! I called Uhaul in Bradford, PA, which is where I was and needed the trailer. The person there apparently didn't know what was going on, and had me call Uhaul.com, who said I was set up to pick up the trailer in Bradford and drop it off in Ithaca. Somehow, nobody knew that that Uhaul was closed July 4th weekend including Sunday. Apparently they also set me up to return the trailer to UTICA, not Ithaca, New York, many hours drive away. I found all this out Saturday night, and my wife got on the phone and worked it out that I could drive to Olean to pick up the trailer, and back to Bradford to haul our stuff, to Ithaca, not Utica. Uhaul, whoever that is, should get their act together so stuff like this doesn't happen. But the places where I ended up picking up and dropping off the trailer were fine.
RICHARD TMy many U-Haul rentals at this location have been positive. Equipment is always ready on time, clean, and functional. Returns equally easy. We love these guys!
DAVID KManager was very helpful
Jerome YIthaca Best UHAUL
MARTIN SFriendly staff and efficient process. Very impressed with this rental experience
PAUL BService was friendly, quick and responsive.
JAMES TKeep up the good work. Ithaca Team is Great
MARTIN SGreat service!
MONICA MThe entire process of reserving a storage unit was flawless. In this busy season I was able to rent a 4x8 trailer at the last minute without issues (very glad I invested in a u-haul hitch 2 years ago). The staff and crew were professional and kind. The prices were very reasonable and took great care in hitching the trailer to my car. I would highly recommend this U-haul pick-up/rental location!
VANESSA DWveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!
Jude R | Overall ExperienceAn additional monthly fee was taken out and I still haven’t gotten a refund.
Tyrone B | Overall ExperienceHorrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.
Alexandra C | Overall ExperienceOverall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.
Jacqueline W | Overall Experience