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JULIE BCustomer Reviews for U-Haul of Madison Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a pleasant informative and timely experience
WILLIAM CI returned the equipment after hours.
JOHN PThe long bearded attendant was the best. I wish I remembered his name so I could give him high marks by name. I was concerned about a late after hours return but the lot was well lit and it was easy for me to see what I was doing to unhook and park the trailer. The receipt acknowledging my return was in my email inbox my 9:30am the next day.
THOMAS GThis was my first time renting from this location. The process of renting the vehicle was seamless Jowever, I noticed immediately that the windows had not been cleaned. It was already later than I had anticipated so I did not go back to mention it to the service person. I tried to clean the outside with the windshield, wipers and solvent unfortunately to no avail. The inside windshield was the problem. Also the outside exterior of the fan was filthy. The rear lining appear to be damp so I thought maybe it had been cleaned but it never gave the appearance of having been dry dried. I'm not sure what the substance was on the mat.
MICHELLE DThis location was great! Was able to pick up a trailer in under 20 min after placing a reservation for a trailer rental and filling out some paperwork ahead of time. Staff could not have been friendlier!
Daniel PDid not go inside building- checked out in parking lane
JEAN MDrop of was done in 2 minutes! It was excellent
THILO SI had to get the trailer a day earlier and the staff was absolutely excellent about it the guy hooked me up and away I went very good service guy there highly recommended....👌
JERRY WExcellent service, very helpful at both renting and returning. Will definitely use this location again. Thank you
GRANT GFree truck rental programs.
CLARENCE LThat was about as perfect of a 15’ truck rental as could be made. Madison Heights employees were helpful and friendly. The equipment was maintained well and pickup/drop off went without a hitch. Keep doing what you’re doing.
MARK SNation wide system was down when I arrived. He pulled ana hitch and lock from stock so that they were available for purchase when I returned. Representative called as soon as systems were up ( about 3 hrs later). He got me on the road quickly and provided a small discount. Worked well considering the system challenges.
EDWARD GThe U-Haul customer service person at that location was very helpful and friendly! Thank you all!
Mica CHave used UHaul a ton over the last 20 years and this location is very good.
Todd Htell your customers how to get rig off bumper.
KAREN ETHE HITCH SEEMED A LITTLE LOOSE ON THE TRAILER BALL. IT WORKED FINE AND I HAD NO PROBLEMS WITH THE UNIT.
GORDON PAbsolutely seemless!
Sandra DThey went above and beyond to make my experience 5 star.
james wTrailer worked perfectly for my needs.
KEITH AFriendly staff. Easy access location. Plenty of available equipment and supplies.
David ADo not allow reservations for products you don't have available. Unable to get what I ordered digitally when I showed up and no reason as to why. Being forced to another vehicle even though it's the same price wasn't inconvenience
HENRY FThe truck got stuck in the snow twice thankfully I brought a friend or I would be stuck.
Erin TThe call center doesn't communicate with the individual locations properly. As a business owner I booked a truck and trailer with a lack of knowledge by the undertrained employee. When my employees went to pick up the truck and the trailer as I directed that I was relocating a car dealership mechanic shop in finance company of mine. I just needed to move desk. The flat trailer car holder was to add a few extra feet on the length of your trailers available. We were not allowed to drive furniture on this trailer we return the truck and trailer as it was not able to be used for the intended purpose. Tomorrow I will be heading back to U-Haul to get a full refund and rent the correct equipment.
NEDELJKO VStaff was great and polite. However, I made my reservation online for a truck and auto trailer. The truck was double booked and I had to wait 30 min for the truck to be returned. The. The trucks trailer hook up wouldn’t work so the lights on the trailer weren’t operational. Then the system wouldn’t let me switch the truck for a 10ft van. I then had to go to another U-Haul location to get a truck then return to this location to pick up the auto trailer. Then when I finally got to my location the tie downs on the auto trailer were so rusted that I couldn’t use them because they wouldn’t release. I had to go purchase new straps from a nearby auto store. Overall not a good experience. Although I will reiterate that this was not the fault of the employee who was very accommodating through the experience
WENDELL Hcontinue with the excellent customer service. It has made me a weekly regular,
GARY FQuick and efficient pick-up and drop-off. Friendly staff.
DAVID WProfessional and pleasant staff.
Janis ECaleb and the other guy were super friendly and helpful!! Sorry I didn’t catch his name.
CHRISTOPHER JEverything was easy.
Koryan BМені подобається їх сервіс і надане авто👍
Ivan DThe app did not work well for me to pick up my rental van. I had to go inside to complete the process. The vehicle was great though and was exactly what we needed to do the job. When I returned the vehicle, we had to wait quite a long time for someone to check us back in. Other than the glitchy app and slow checkout process, the rental was definitely good.
JULIA RNothing
Chris EEasy van pick-up and return.
ERIC SEverything went great!
JAMES ACalm, cool and seamless drama free return location!
MELISSA BThe customer service person was great and everything went smoothly.
Chris EMake sure you check your mileage and gas level. Was scammed out of $80 for not double checking the paperwork.
MARK SMy uhal don’t want to start it nearly was driving needs a wheel eminent
ALEXIS SThe only two things I would comment on were that you guys add a $5 insurance to the reservation and i didn't want it. Also, I did not use the furniture pads (they were never even taken out of the bags ) but i can't get a $10 refund? The guys at the location were nice. Those two things were irritating however...
CARLO Dn/a
PATRICK HGreat customer service.
Mary MGrey service and staff
GABRIEL JI appreciate the help loading our car that we recieved in Madison Hts. The U-Haul associate was very helpful and set us up for a successful move.
MICHAEL G