Customer Reviews for U-Haul of North Miami Beach

Rating:

5.0

Very fast, Van completely new.

Rating:

2.0

I was wrongly charged for fuel and after sending proof that I was wrongly charged u-haul only refund 50% of the charges. The store was busy with only one employee trying to help several customers.

Rating:

5.0

Thnak you, everything was great.

Rating:

1.0

I arrived to deliver the truck and they told me everything was fine. 20 minutes later they sent me an email with an additional cleaning charge... Doing it by mobile phone is a scam. Don't deceive customers.

Rating:

5.0

Very smooth experience. Thank you!

Rating:

4.0

Old truck. Poor brakes.

Rating:

3.0

My pick up truck was damaged by the trailer that I dropped off because the attendant unhooked the trailer tells me that I’m free to leave and he forgot to unhook one of the chains creating the trailer to pull forward, hitting my rear bumper the gentleman caught his supervisor. She was in speaker. He did tell her that was not my fault and he accepted responsibility for what had happened. They took picture of the damage. She was supposed to call me back and I have yet to hear from her.

Rating:

1.0

The service man who disconnected the rented trailer ‘forgot’ to return the electric adapter that was purchased at UHaul with red color, when we called in we was told that it couldn’t be found - simple solution either apply credit or provide us with new adapter!

Rating:

5.0

Great

Rating:

4.0

... again the staff worked in unisons and that it was a great experience.

Rating:

5.0

It’s to expensive the price per miles totally scam

Rating:

5.0

Nothing, everything is just right.

Rating:

4.0

The inside staff at pick up in North Miami were superb. However the person who hooked up my trailer in the yard left the safety chain dangling on the ground and I had to ask him to fix it. His attitude was indifferent at best. The person at drop off on Fernandina Beach was helpful and courteous and superb as well.

Rating:

4.0

Way too many add on charges.I will not rent from UHaul again.$19.99 is a false rate.Add ons brought my rental to $83.00 usd for 4 1/2 hours,,next time enterprise will be my choice.

Rating:

3.0

Upon returning my rental at this location after 7 am, which is the opening time listed online, no staff on sight could be seen, and the doors were locked. Only the cleaning personnel could be seen inside working. After returning to my rental and starting the online return process, I was approached by a staff member who demanded the keys to the vehicle before I could finish my picture inspection process of the odometer inside the cabin of the truck. He stood outside the truck with a condescending look on his face, pulling at the door. and slowly waving at me to get my attention while repeating "give me the keys," I responded by saying I was processing the online return. He did not acknowledge what I had just said and instead, in a deeper, more condescending tone, said, "give me the keys now". I complied due to his persistence and finished the online return.

Rating:

5.0

Good 👍

Rating:

4.0

Showed up 926am for a 930 trailer rental reservation. Was out by 942am. Total cost for 5 days $64. Can't beat it, honestly!

Rating:

5.0

Great customer service, quick service I was in and out with 5 minutes.

Rating:

3.0

I basically have never had interaction w these folks so I can’t honestly give you an answer, but I know Lynette Finnie absolutely SUCKS for never making this situation better. She’s done nothing but required me constantly telling her to respond to my emails. Then Finally GHOSTS me. How damn rude and incompetent and insensitive can one broad be??? Again U-Haul, GET YOURSELF TOGETHER!!!

Rating:

3.0

Once I arrived at location to returning the equipment, that one guy with all his teeth in gold , couldn’t get his name , , was very unfriendly. He was checking one truck in before mind , after he was done checking the truck ahead of me , he had me waiting for long time, while he sat in that particular truck running with AC was in the phone talking, while I stand outside in the hot sun waiting . An other employee that was washing a van , saw me standing for so long . Had to come to check the truck for me . I like using U-Haul, I’m not one that complains. But this guy was very bad for business.

Rating:

3.0

Location for rental truck as advertised was not available after booking. Moving equipment (dolly, pads) as advertised was not available at time of pickup.

Rating:

4.0

Just make sure to go into the office. I had to call several times after returning the trailer after I was told by attendant that is all taken care of. The app kept saying pending, after 3 calls I finally got my receipt via e email

Rating:

1.0

The truck was fine but the people that work at this location are so rude and couldn't be bothered to help or go out of there was to listen. I think the people that work here for the most part have reached the pinnacle of their career trajectory. Hire better!!!

Rating:

4.0

There was only one lady to checkout people on the 31st which is the busiest day so there was a line of people waiting. She was extremely fast and efficient but there's only so much than one person can do at a time. You should staff more people on busier days.

Rating:

5.0

I was very satisfied with everything.

Rating:

5.0

Very please with the equipment and service received.

Rating:

5.0

Excelente

Rating:

5.0

I wouldn't change Absolutely nothing. everybody's very friendly, Place is clean. You got a good stuff here. I highly recommend it

Rating:

4.0

Clean and wash trucks inside and outside, the truck was very nasty on the inside and outside mud all over, otherwise the truck drove well,

Rating:

5.0

my u-haul of choice

Rating:

5.0

Super lady, second time, lucky me, same lady, I love her already.

Rating:

5.0

Great service

Rating:

3.0

Truck breaks

Rating:

5.0

The staff is very kind and helpful

Rating:

5.0

Nothing everything was good.

Rating:

1.0

Unfortunately the customer service at the branches I’ve rented the trucks have been super poorly managed like mom and pop’s place. I’ve been left on hold over the phone for 15 mins and when I went to the office in person the rep was on the phone on social media. They’re are not trained to be professional to greet and treat customers with respect.

Rating:

5.0

professional and kind attention, fast check out

Rating:

5.0

I always go back to this location is very convenient and the service is amazing

Rating:

5.0

Knowledgeable, professional, client oriented personal. Well maintained vehicle. Will recommend.

Rating:

5.0

The staff are overall friendly and very helpful.

Rating:

4.0

This location has improve, Specially on Customer Service. Great job

Rating:

5.0

good service

Rating:

5.0

Be clear in front of all charges and fees. I paid way more than I was expecting

Rating:

5.0

Check-in Guy was cool.

Rating:

5.0

Perfect

Rating:

1.0

I didn’t even drove 9 miles and this company charged me for 6 gallons of Gas!!!!! That’s insane!!! That’s a rip off!!!!!

Rating:

1.0

Just one hour in it.. driving 30 min . And the price was totally exaggerated.! I have rented this three time and never this price .. this is an abuse

Rating:

1.0

I payed $33 dollars more and i don’t know why. I hope explinied

Rating:

5.0

The employees very courteous

Rating:

5.0

Excellent

Rating:

5.0

I appreciate all you've done for me. Thank you team UHaul N.Miami Beach and Ms Janet General mgr.

Rating:

3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Rating:

1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Rating:

5.0

Excellent staff, support, and management!

Rating:

1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Rating:

5.0

Very Busy Place Tony was Wonderful !

Rating:

5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Rating:

4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Rating:

2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******