Customer did not leave a comment.
Robert KCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Kevin made our experience AWESOME! He is the kindest most polite person I’ve met in customer service! He was extremely informative and made me sure we knew everything we needed to know about our rental purchase! We left feeling confident and uplifted! Best U-Haul experience ever!
ERICA CThe truck that I had rented was a15 foot box truck. It had roaches in it and was completely misaligned. Personal was kind but the truck was disgusting.
JUAN BThey were definitely understaffed but the crew worked very hard and were professional and responsive to customers needs.
SHAWN AStaff are remarkable
Timothy DGreat service!
SARA GThe ladies that took care of me, were excellent. They expedited check in and check out. Provided clear information regarding rates, insurance and compliance. I give them 100 out of 10
RAUL DGreat customer service
LONNIE PSad but I will not be using your rental services again. The is no reason I should need to have the bar code on my drivers license for a $45.00 rental. That is putting a chance for my info to be hacked for such small rental when you have a credit card on file. So again no more U Haul for me. Good bye.
HENRY L100% helpful employee
MARLENA AI had a reservation for a 10 ft local truck at 8:30 AM, which I secured with a credit card, and when I arrived they told me they did not have my vehicle. The agent just stood there in silence. I explained that I had movers waiting, so he ended up giving me a 10 ft one-way truck he happened to have. There was absolutely no reason my reserved truck shouldn’t have been ready—I booked it in advance specifically to avoid this situation. This isn’t the first time, either. Back in September they did the exact same thing to my mover. He had a 15 ft truck reserved, and when he got there they only had a cargo van available. That mistake turned my moving day into a nightmare—what should’ve been 2 trips turned into 7–8 trips, stretching a 4-hour job into 9 hours. This location is simply not dependable and clearly cannot be trusted to have the vehicles they confirm. I would not rely on this location for any reservation.
CYNTHIA RMy pick up location was changed last minute with a text message notification. This was a huge inconvenience to our trip.
Xiguang SMy original drop off sucked, never make sure it’s an auto place. I got re routed 3 times again. I will never use U-Haul again and now will go with Penskie truck rental again
RYAN MMake sure that vehicles are clean inside and out. Mine was filthy, my hands stuck to the steering wheel and the truck bed was disgusting. There were roaches that were hiding behind the rails when we went to strap items down. This is unacceptable.
MAUREY Gall good!
DEBRA SThe best
ELISSON BNot forget that someone is waiting for help and instead be on your phone talking to your friends for over half an hour.
DANIEL NIt was a Sunday morning little crazy with all the returns coming back i h ooked up trailer and accomplished my day
daniel nStaff was knowledgable, helpful, and experienced,
HENRY LThank you. You definitely make our jobs at School of Rock easier.
William MThis particular vehicle uses E 85 gasoline. You should probably let people know that if they have to fill the tank up before they bring it back.I
ARNOLD GThe windshield on the passenger side was dirty. It appeared that someone had their feet on the window. I did not notice it until I was too on the road and could not clean it.
Gerry KUnable to assist with concerns about issues but not their fault.
Kairee HThe renting, the procedure was very convenient and quick. When returning the unit at an early unscheduled time, I didn’t experience any difficulties in dropping it off. That’s what I call service. Your location is highly recommended to family and friends. Thank you.
DANIEL RThey were busy but accommodating
BRYAN MLocal and remote staff are incredibly helpful and kind, all of them. Equipment is new, clean, robust, could not be better. Renting was super easy and Anthony was great. Thank you guys for the advice and support.
RICARDO QFast. Easy. Done.
ANDREW RThe trailer I was given was not well maintained and downright unsafe to tow. It should never have been allowed to be given out.
COOPER MNeed to service your trucks better. My truck sounded like it was on its last leg.
LISA FStaff was great. Rented last minute and they had it ready for me. Quick process.
RONALD BThe manager was very rude and not at all friendly. They should improve so that she can be kind and helpful.
ERIKA OAlways a great experience at this location. Staff are very helpful and friendly. Trucks are always clean. Thank you.
THOMAS DI rented the uhaul in a rush to pickup tables and chairs. I get the trailer and head to where I needed to be. To find out it’s a lock on the trailer from the previous renter. So I couldn’t get the stuff until the next day. The store still charge me for extra time but it was their fault.
KRISTIAN Ltruck leaked water all over my 15.000 dollor cabinets not happy dealer took it out of service
KIRK RNo windshield washer fluid and engine sounded like it needed some oil on startup. Also front end shimmies when 70+ mph
MARTIN CI waited 30mins even though I did everything online and the van rented was filthy. Do better
AMEER HThe staff was friendly and very helpful. The van was clean. Pick-up and drop-off went smoothly.
BARBARA GI rented a 15 foot truck to move a sectional couch to my son’s house. I took photos of the truck before I left the location and both sides where your beautiful murals are was painted over and white paint which the location already knew about. Don’t know what the policy is on smoking in the cab, but this truck had a mild odor of stale cigarette smoke, which my son picked up on. Otherwise, the truck did a great job and returning the truck was simple and quick. Have you used this particular location many times in the past and will continue to use. Your employee Aryan was knowledgeable and personable.
Harry SN/A
elizabeth mSamantha and Shaquille are two great representatives of UHaul that found me the best price for my needs. I highly recommend this location.
COSIMO MPrepping and cleaning the trucks better
ROBERT WHighly Professional and listens extremely well to cover your moving needs!
FRANCES BThe gentleman I worked with was great. Everything was ready to go when I arrived. I was able to extend my rental with ease.
BRANDON PThe Hitch Shop run by Kevin is Great ! EXCELLENT 5 ***** Stars Plus +...because Kevin is Great ! Intelligent Articulate Knowledgeable, Experienced, Committed to helping the customer and doing his & the best job . A pleasure to be helped and served by him ... Simply Excellent A Very Good Man and the locations most important attribute
gregory rThe pre drive off photos are understandable but annoying.
DOUGLAS PVery friendly and knowledgeable customer service
GAIL SStaff was awesome.
MICHAEL DEverything was quick & easy,staff friendly,helpful and professional.
THOMAS RThe trailer has an issue with the right side tire and it is bouncing badly at low speed..
Theodor MIn the morning and the afternoon there was only one person working at the location. This person was cleaning vehicles on hitching trailers and working in the counter. This led to a long backup in being able to service customers. While under a lot of pressure, the employee that was there in the morning and the one that was there in the evening were both very nice and apologized.
Christian F1. One girl running whole show by herself, running in and out leaving a line of customers in the store. 2. U-haul had me flagged as a no rent, in which I had to call corporate and we all know how long that takes to get through, only to find there’s no reason for the flag. Then I could not jump back to front of line. 3. Had a reservation for 8:30, and due to above circumstances I did not get my trailer till well after 9. Which in turn made me over an hour late for work, so now that trailer cost me triple the rental and a bad mark on my perfect attendance at work. One person scheduled on a sat morning is poor irresponsible management.
KIRT DI did the online system which was a long process because I added a driver so I would've just entered it differently. Will do that next time but then the truck that they signed was not the truck that was next so now I had to wait online for them to finish with the customers they were with so that they can re-do the truck so the way it was just as long it was silly ridiculous than the entrance was blocked over and over between people coming in and out so we could even get out the mileage is wrong so then we had another error and I wanted me to go inside which at that point I just left..
BARRY BGreat staff and always very helpful and courtious in office and in yard helping to hook up and check in stuff I rented.
LAURIE LThe power went out and seemed like I wouldn’t be able to get my reservation. But at around 10 a female employee showed up who used her personal phone app to straighten it all out and set me up with my 20’ truck. I would not have been able to do that on my own and she was very helpful.
Kenneth W