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Frank MCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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theodor MThe two gentlemen that were there were very knowledgeable and very helpful. I appreciate that thank you.
HERMAN MEveryone at this location was so sweet and helpful. It was literally the best experience I've had with any company. I've used U-haul before but this is my absolute favorite location.. thank you everyone for making it such pleasant experience!
Ginalouise BThe gentleman that assisted me was extremely thorough. Hooked everything up for me. I was extremely happy that he went over the paperwork with me as I got a flat on the trailer in Jacksonville. Called the number on my paperwork as well as went on the app. Roadside assistance was there about 30 minutes later. I was extremely impressed with the promptness and the professionalism. Top notch experience
DANIEL MStaff was very efficient. Smooth pick-up and drop-off. Thank you.
JOHN MKevin J was very friendly and he helped me with my wiring of my car to work with the trailer I rented. I will recommend to others.
BRETT HI was helped by the location manager. I don't remember her name but she was extremely helpful. During ck in she was handling multiple customers to speed up the process and when I returned the trailer she came out to help me. Thank you.
Donald CSamantha and the rest of the employees at this location are great - helpful, friendly, and just do a great job overall.
Elizabeth HHave employee maintain equipment better customer service check in time I felt like I was in the middle of a drug deal I was there a whole hour then they send me an extra $40 Bill to my account not sure what's going on but no definitely not that location thanks for caring
CHARLES TVery helpful staff.
Javier CNothing but the person who helped me was so sweet and nice
ISMENE SThe people in this location are fabulous!!
LAURA HProfessional and great customer service. I would recommend this location.
CARMEN DThe van was dirty and stank when I picked it up
SHAKETA LThe location, facility, and staff are great. The location also has a good selection of equipment. However, I was in need of a trailer with ramp to move a side by side RV with a width of 5’-2”. The 6’ x 12’ would have been perfect. However, the ramp and opening are less than 5’ wide. It makes no sense to have a 6’ wide trailer that you can’t load a 6’ wide piece of equipment on. It was useless to me for my needs.
DAVID IStaff was extremely friendly & helpful. 👍
EDWIN Jeverything was on point
YURY YLower the rates a bit
BERNARD GTeam did a great job! The installation was professional and showed me where the wiring is located and why he put it there to last longer. He emphasized the warranty and if I ever sell the vehicle, the warranty goes with it! Great install
David WNo problems with picking up the trailer. Staff was nice and very helpful.
Boe WStaff was very knowledgeable and courteous
NORBERTO MTrailer did the intended job, customer experience was mediocre.
MICHAEL Svery pleasent people
JAMES PWas in and out of the office in 10 minutes
WALLACE PAWESOME service!..
MARK MFive stars ✨
DIEGO GQuick and efficient. No problems
BRIAN BThe only suggestion is have better information about SUNPASS and TOLLS. One person in the office told me to call sunass and put on transponder. I called SUNPASS on monday and they said they DONT DO THAT ANYMORE AS UHAUL DOES BILLING FOR SUNPASS. I think there needs to me more clear direction adn communication on TOLLS VERBALLY so we understand we will get a seperate bill from UHAUL about tolls instead of sunpass
LAURIE LGreat professional service!
WILLIAM KVery easy and quick drop off.
SHERI Deverything was good
LEONARD MVery nice owner, office, and property, very neat, clean, and organized
EDWARD JThe young man was very nice. I’m disabled and helped me in and out of the van
Misty GI couldn’t believe how quick and easy the drop -off went.
Eugene BFurstly, the staff were wonderful, Shaquille, Irion, Stephany & others were courteous & helpful I do realize that the trucks probably are maintained, but can't imagine they are road tested often ir at all. I rented a 26' truck with 118609 miles upon return after a short move . Overall It was fairly clean inside and all gauges looked appropriate. However, I am 5'2 & was unable to adjust the steering wheel height I tried the lever & it wouldnt budge.and was barely able to see over the steering wheel. The seat didn't adjust higher either. Was difficult to start & made a noise (like a bad battery sound) as soon as you turned the key. Had to try several times while pressing the brake VERY hard to turn over & start. Now, the RIDE! It drove as bad as something with no shocks on a very bumpy & potholed road. (Perhaps like a Horse & Buggy on a gravel road) I had to stop & check the tires... shook & bumped the entire time. I had noted that Uhaul has upgraded their fleet with new efficient trucks...I would have asked for a replacement or gone to another location but time was not available. NOTE: I am a frequent renter, mostly from this location unless another is closer to my needs.
ANN LI reserve my U-Haul, drive three hours the next day to go pick it up arrive on site only to find out that they are closed and then I will need to find another dealership because they don’t know why they would reserve a U-Haul for me when they’re closed All I got was sorry… When I go to return the Uhaul after be told I can return it at any Uhaul center and was told they would not accept my Uhaul so I called Uhaul corporate number. They told me to go ahead and drop it off there. Then the establishment still charges me for dropping it off there. Absolute shit show
DUANE Kveery easy return
JOHN SIt was OK. I enjoyed every minute of.
TED TGreat customer service and smooth transaction. Rep let me know I needed an adapter to allow for the trailer brakes and lights to work. They had the adapter I needed and allowed me to get the work I needed to get done, done. Love this location!
MICHAEL MYou don’t need to improve anything customer service was excellent. Had me in and out both times pick up and delivery. I’ve been using this location for years now.
WALLACE PDid not receive my credit for an overcharge in the amount iof $47.92
HAMMISH PEverything was fine with me. I love the place.
mario pThe best service of any Uhaul dealer..
COLLIN MTrailer lights did not work properly. Attendant wiggled the plug, the started to briefly work and I was sent on my way. After loading the trailer I noticed the lights were no longer working. I called the pick up retailer and was told to drive an unsafe trailer back to the pickup point to replace with a different trailer. Roadside assistance was provided. I then had to unload the trailer and wait for repair causing me to lose 8 hours of drive time and making me miss my arrival time. When the technician arrived to make the repair it was noted that the trailer wiring harness had been patched multiple times in multiple locations. The equipment has had this issue for quite some time and only temporarily repaired instead of a proper repair being made. This was a horrible experience and U-haul’s negligence put myself and my fellow travelers in extreme danger.
Clifton RThe most helpful Uhaul store
COLLIN MEverything just fine
HERMAN SReceived the U-Haul with a quarter tank filled to full there was more than half a tank of gas left. I never got a refund for the difference..
EDWARD CBest rental shop around! Everyone is so helpful. I won't rent anywhere else.
JANET NTrain the staff that connects each trailer to the customers vehicle on all safety requirements. Give them the basic tools. They need to tighten the trailer fittings and understand the simple wiring connections. My trailer jumped off the ball as I entered interstate 95 less than five minutes after I picked it up. Luckily no one was hurt and I was able to stop the fishtailing trailer and safely secure it on their shoulder of the road in high speed traffic. 24 hours later, the driver side tire blew on the interstate. This trailer was obviously not maintained, and the local staff does not know how to safely deliver the equipment.
BRIAN FOur School of Rock rents vans and trailers frequently and always easy and convenient. They're always friendly and interested in helping.
Rick RThe best Uhaul store anywhere.
COLLIN MNo parking available to customers. Parking in the rear if you can get through the narrow pass, but then must walk all the way to the front of the building to enter.
RICHARD TThe lady that rented us the trailer was an amazing woman. Very knowledgeable and great advice.
JAMES WThe manager and the employees was on time 100 of 100 very nice
AMAURY GThis is the best Uhaul dealer anywhere
collin M