The manager and staff at your 9225 Hwy A1A Alt Palm Beach Gardens ..Always deliver Excellent Customer Service ***** My Family has been renting here for 7 years…
Lavara RCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff! 26’ truck worked perfectly. Thank you
PETER FTerrible experience overall. Very unorganized at check in and the truck with very dirty inside
Jake TGreat staff, very professional and efficient!
DANIEL ASam was extremely helpful with the trucks today.
TERESA DStop getting people to delivery corruption trailers for your company. Anytime I’m delivering your trailer or your truck and it’s not what I ordered. You’re paying the Insurance plain and simple.. I’m done with you.
BRANDON WWell taken care of and went out of his way to make sure my connection ball joint was working properly
Andrew RLocation was fine but the Uhaul process to rent takes way too long. All the picture taking and questions in the app and still takes 30 minutes to pick up the trailer once I arrived. Not to mention the 20 different upsell attempts before confirming the reservation. Tedious.
JOHN FThe equipment I ordered with the uhaul was not available, without warning, forcing me to purchase the equipment onsite. When I arrived at the location, no one was available in the store. I had to call the location from inside the store to get the employee to leave her office. Seemed to have no knowledge of how anything worked and just referred me to the online instructions. Will warn people to never use this location.
MICHAEL MThe attendant handed me the trailer, but he had to go back to the office to grab a cable harness and I was waiting for a long time for his return. I went to the office to see why he was taking so long, the harness was on the counter and he was helping another customer . I didn’t like that at all. I told him he could had finish with me first
RICARDO DPhenomenal all the way around. Really appreciated Team Member Kevin in this process. He needs a raise!
KENNETH Jthe wait was a bit long and then he recognized that he could help both of us, so he did. It explicitly stated before I rented that it is $19.95 to rent the truck, plus mileage, but upon receipt, there was another rental charge of $39.90 added that I was unaware of. Kindly refund this promptly. I followed all of the rules and just got my dining room set and returned with a full tank of fuel. Thank you very much!
Lynn HCould not have been better
KEVIN LCustomer service at pick up was great I returned my trailer well a head of the return time and I understand I will still be charged for the day I got an email at 5:40pm that i am being charged for 2 days I called and the person that answered the phone was very disrespectful wouldn’t allow me to talk and telling non sense that I rented for 2 days when i clearly have proof I rented for 1 then I asked for a manager repeatedly and she hang up on me I called corporate u haul to file a complaint and I will never rent from this I haul location ever again
DAVID HGreat overall experience but just wish the parking lot was a bit bigger so I could park my car for the day instead of having to have someone drop me off.
BRANDI TThe young lady who served me was professional. Can't remember her name. Quick and easy . The young gentleman as well.
DARIUS Tstaff did not inform me properly and I rented van for $19.99. was not told they charged 30.00 refuel and then the cost of gas I used the van for no more of them 4hours total returned at 11pm it cost me $292.61 for 4 hours i could have rented a car for a week. i demand a refund. I asked about the gall etc... I would not have rented this if i knew up front. i feel i was over charged or miss charged will be going in this week. unless you can fix this. I rent from you often so Imagin my shock.
BRANDI GQuick and easy pickup/drop off
Qaadir MThe service was great. The young lady was super busy but at all times very professional.
Mickey RI never received a receipt showing I returned trailer
MICHAEL DDid not have the furniture dolly but did remove charge and sold me one at discount. Don't have my receipts yet in email.
WILLIAM HSpoke with young lady at North Palm Beach uhaul she was polite wasn't much of a help though she just really throwed me back to Broward uhaul, where I was then told a supervisor was going to call me n never did ....so called uhaul customer service where this sweet guy name David directed me to the right department to process my refund, spoke with a uhaul agent by the name of levina .. she was swift , polite n got me through the process n no hesitation....thank you levina ...give levina a raise
Natrice HService was very average when I arrived to pick up and App didnt work well either
ANDREW HThey need more than me person checking peoplei in
MARK MMy complaint is not with the Palm Beach Gardens location, but with U-haul in general. The original pick up location that was provided by U-Haul in my confirmation was BALLEWS AUTOMOTIVE 500 W COMMERCE WAY, JUPITER, FL 33458 (561) 529-4597. Not only did they not have the tow dolly, they claim they are not a U-Haul dealer. I had to drive 45 minutes in the opposite direction to another location to pick up the equipment I reserved, then back again to return it. This caused me to be nearly two hours late delivering the vehicle that I was transporting. As of this morning, Ballews Automotive is still listed as a neighborhood U-Haul dealer on your website. Poor business practice.
DONALD MVery good customer service
TERRENCE CHorrible customer service to return The guy who gave me the trailer didn’t even know to tell me how big was the hitch ball
Jan sAlways a great experience at this location. Employees are all excellent, and very helpful. Thank you.
Thomas DEverything was good except mirrors were dirty
HAL RDid rental all on line and had to wait 30 minutes when I arrived to pick it up because computer system was down so had to redo order. Only one person working the counter. Warning light on on van showing Tire Pressure.
Scott WTruck was filthy, had graffiti all over it. Radio didn't work, handle for window broken, low air in tires, stearing wheel didn't tilt and was all the way up so had to try and look over it or through it
JULIE HGreat staff and very helpful. A much better experience than my pickup of the trailer.
MATTHEW SCounter help was great and knowledgeable very helpful
CHRISTOPHER AThe manager with the last name Evangalesta was wonderful, friendly, and make my experience renting a truck great!
Francis BI never received the equipment and still being charged for things I did not agree to or purchase
Rachel VI let them know to have the truck serviced. It was ok, but seemed like it could be having an issue. Was clean and Samantha was very nice
FRANK CThe staff was very nice and professional. Will use them again this month.
Jennie RThe pick up and drop off
ARISSA HThe whole team was nice and very profession 5 starts
KEILA SThe general manager of this facility was the one who waited on me. She was very professional and courteous, and has excellent customer service skills. My rental was ready at the time of my reservation. Very smooth process. Would recommend this location to anyone looking to rent a U-Haul.
ERIC CI got in and the tire for front left was on low pressure. Windshield was not clean.
PATRICK DIt was a tight area for a 40ft Rv, but the young fellow was awes to work with and quite helpful. in and out in 15 minutes
MICHAEL DKevin is the best employee. He’s a value to the team
DONALD Bnothing
JANIS MCustomer service was great.
KATHRYN RThe office team was great. Major issue with equipment was the horn on the truck didn't work.
STAVROS YMore honest and upfront about the cost
JAMES JEveryone was super friendly and helpful. Was honestly shocked at how good the experience was!
SANDRA HYou could be more clear on how the rates work. I was expecting 19.95 a day +100 free miles, but that was not the case. The website and the person at the counter, both misrepresented the actual cost. also, I saw cockroaches inside the cab of the truck.
MATTHEW PThe truck i used is definitely questionable, when you use the brakes the entire truck including the steering wheel shakes violently. When Accelerating the engine jerks. I felt unsafe driving that specific truck. The staff where great
Neil S