Customer Reviews for U-Haul of Richmond

6,889 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff were professional, courteous and so fast it was fantastic!! Thank you!!

KERI M 
Rating:
5.0

The people at this location are awesome!!

JOHN Z 
Rating:
3.0

The truck was empty and I was told it was a 1/8 of a tank.. The truck was squeaking as I was driving.

FIONA H 
Rating:
3.0

The staff was very helpful and kind, just the location is small and cannot easily maneuver in the lot if a couple customer cars are in the way. Probably won’t ever go back to this location but the people working there were really nice and knowledgeable which I appreciate.

ASHLEY M 
Rating:
5.0

Customer did not leave a comment.

ROLLYN R 
Rating:
5.0

Nothing. Service was excellent and fast.

DECLAN O 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

EDUARDO D 
Rating:
1.0

My husband and I have moved between Oregon and California periodically for over 35 years. We have rented our share of Uhauls, large and small. The manager or dealer? at the Richmond, CA Uhaul location was horrible! He appeared out of his office and aggressively argued with a customer right next to us while we were at the counter. Yelled at him! Now to our truck: We rented a 10' truck to move some family heirlooms back to Oregon. This man, MARVIN LAZERO, showed us to our truck. I had to ask for the blankets I had paid for. He did not go over anything with us on the truck. He did not check anything. There was no walk around inspection. My husband drove the truck back to our residence. He noticed the right mirror was out aways and needed adjusting. It was also very dirty inside and there was a plastic bowl in the right door pocket, from water for a pet? While loading, it began to rain and we discovered a leak in the very top edge seam of the truck against the cab. There was a piece of black electrical tape on it with wasn't working. I had my nice new headboard carefully packed in that area, so I could only put a tarp over it and hope for the best. We left at 1:15 am. It rained all through Northern California. Worst part: There was no way to adjust the mirror on the right side for visibility. It was a too long and scary trip for us, NO VISIBILTY ON THE RIGHT SIDE AT ALL. UNSAFE! SCARY! I called MARVIN LAZERO the next morning and he yelled at me for not calling Roadside Assistance. I asked him for a discount on dangerous truck mirror and leak, and he yelled at me some more. Like I was stupid for not calling Roadside Assistance in the middle of the night, so they could adjust the mirror? There was a part missing in the mirror apparently, It was pointed out to us when we returned it to Uhaul in Astoria, OR. MARVIN LAZERO rented us a substandard truck, dangerous and dirty. It was ovbiously not cleaned or INSPECTED!! He is a detriment to your business! Our experience returning the truck was the opposite. Nice people, listened to our story and showed where a part was missing on the right side mirror.

ELIZABETH S 
Rating:
5.0

Staff were friendly and quick to load my trailer onto my vehicle.

ANNA S 
Rating:
5.0

Nothing. Everything went smoothly, the yard worker was congenial, friendly, and respecting. I have used this facility many times and only had an issue once when my reserved trailer was given out, and I had to go to the vallejo store.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

MARK K 
Rating:
5.0

It was perfect. A good experience.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

Jared G 
Rating:
5.0

A helpful, timely and respectful group of folks, particularly seeing how busy they were.

LLOYD B 
Rating:
5.0

Everyone was very efficient and helpful.

Robert K 
Rating:
2.0

Made reservation for one way trailer rental online. Hitched up to a trailer selected by staff then was told it was local only. So had to unhitch and hitch on another trailer. The trailer did not have chains or straps. Asked if they could swap from the other trailer, was told no and that I would have to unhitch and hitch onto a third trailer. Too much inconvenience and time. Was told " it will be awhile". So I left and just purchased tow straps separately. The female attendant inside wasn't very proffesional either.

CARLOS M 
Rating:
5.0

Everything was very smooth , and store manager and employees are very kind all the time. Thank you very much.

KATSUHIKO N 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Customer did not leave a comment.

DARREN S 
Rating:
1.0

Customer did not leave a comment.

Kevonte M 
Rating:
5.0

Made drop off great . And effective.

Pah Y 
Rating:
5.0

N/A

DESHAWN M 
Rating:
5.0

Customer did not leave a comment.

Briana T 
Rating:
5.0

Frendly

INOCENTE O 
Rating:
5.0

Customer did not leave a comment.

LAQUITA G 
Rating:
4.0

Customer did not leave a comment.

YEFRI P 
Rating:
5.0

Thank you for the Great Service.

ALFREDO M 
Rating:
5.0

Customer did not leave a comment.

HARPER M 
Rating:
5.0

The staff was exceptional and helpful.

BRIAN L 
Rating:
3.0

Make sure your equipment is in proper and safe condition before you rent it out The truck i was given had a defective passenger door. You had to slam the door to close it otherwise the door would pop open

BETTY W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

It was a very positive experience.

ARIANNA M 
Rating:
2.0

Uhaul as a company is less well managed and more grubby than I expected. Than the NYC locations I was used to. Staff is super low budget and helpfulness really ranges from mediocre to not at all with only one in about 6-7 being very good. Phone agents also range way too much to not so helpful.

REBECCA A 
Rating:
3.0

Train your personal how to treat your customers the guy was very offended because I was checking the miles and he didn’t want to do it was rude and after I apologized if I did something to offend him he still with a very bad attitude arguing is not he’s job helping me to check in the truck I went to the desk and the girl in there was pretty much the same.

CESAR G 
Rating:
5.0

Customer did not leave a comment.

PATRICK W 
Rating:
5.0

The staff at this location are truly the best they were short staffed, pouring rain, printer broken, long line, phone ringing, no lunch breaks and still incredibly professional + courteous service to everyone. Well done Uhaul- finding such a great team!

Dahlia F 
Rating:
5.0

Customer did not leave a comment.

ADA M 
Rating:
5.0

Excelente service

JOSE P 
Rating:
5.0

Customer did not leave a comment.

SALVADOR P 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T 
Rating:
3.0

More parking for customers

VINCENT G 
Rating:
5.0

Excellent customer service!!

ELI S 
Rating:
5.0

Customer Service was great! Friendly staff easy and quick service.Will be returning when needed!

RUBEN R 
Rating:
5.0

Excellent service

JOSEPH R 
Rating:
5.0

I didn't catch his name but the gentleman working in Richmond was really nice and my checkout was quick n easy. Thanks, ya'll!

Julie K 
Rating:
5.0

Great fast and friendly service

James M 
Rating:
5.0

Customer did not leave a comment.

JESUS R 
Rating:
5.0

Great staff! Friendly and fast. Just excellent folks there.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

MONICA S 
Rating:
5.0

Met expectations

ANDREW H 
Rating:
5.0

From the general manager to the customer service agent I spoke to on the phone every single one of them has been phenomenal. I had personal, comprehensive, consistent service throughout my entire U-Haul experience. Keep the right people employed that's all I have to say.

Essandra G 
Rating:
5.0

Keep providing that great customer service I experienced from every employee I interacted with start to finish.

CHRISTINE T 
Rating:
5.0

It was all great!

LUDWIG H 
Rating:
5.0

Customer did not leave a comment.

JACKIE R 
Rating:
4.0

Customer did not leave a comment.

Orlando V 
Rating:
4.0

Customer did not leave a comment.

Julie L 
Rating:
4.0

This location was better. Actually had moving boxes and blankets, etc. The rep was nice and explained all incurred charges in detail.

YEVGENIA B 
Rating:
5.0

These people were great and awesome

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

AURELIO R 
Rating:
5.0

Customer did not leave a comment.

LUIGI B 
Rating:
1.0

The truck I ordered was not available to me. The person who checked me out upon return was incredibly rude to me.

SHEENA A 
Rating:
5.0

Customer did not leave a comment.

CHARLENE E 
Rating:
4.0

Customer did not leave a comment.

RAFAEL G 
Rating:
5.0

Something was wrong with the brakes on the 6 x 12 trailer with ramp. There was a strong accordion action lurching the truck. Especially when I was going downhill. Sometimes it was fine, especially if I was slow and gradual, but sometimes even slow and gradual downhill I would still do this like the trailer breaks were not engaging or engaging inconsistently. Also, the lights were not working.

TODD M 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

En mi opinión no hay nada que mejorar. Todo perfecto. Gracias.

JUAN M 
Rating:
5.0

The guys were quick, efficient and funny. Fantastic experience!!!

Isaiah C 
Rating:
4.0

The ratchet strap for the drivers side front tire was broken. Had to stop on my drive to LA 6 times and adjust it as it kept loosening. Staff was great but the equipment was faulty and very lucky my car didn’t fly off the back of the tow dolly

ADAM P 
Rating:
5.0

Customer did not leave a comment.

Saeed V 
Rating:
5.0

Customer did not leave a comment.

KATRIEN W 
Rating:
5.0

i received great customer service at this location

WILLIAM K 
Rating:
5.0

The manager and his employees are awesome i have been telling everyone to go there true blessing to see hard working kind people God is good

DELVANTE G 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA S 
Rating:
5.0

Customer did not leave a comment.

LUIS E 
Rating:
5.0

This is the only location I prefer to use. Excellent customer service. Trucks are always clean. Keep up the excellent work.

BILLIE B 
Rating:
5.0

Customer did not leave a comment.

DENISE J 
Rating:
5.0

Customer did not leave a comment.

JAIME C 
Rating:
4.0

Friendly staff!!

RICKY J 
Rating:
5.0

Customer did not leave a comment.

Katsuhiko N 
Rating:
5.0

The customer service representative, Cedrick, who helped me at the counter, was extremely professional, cheerful, and patiently helped me pick up my vehicle.

Maninder G 
Rating:
5.0

Customer did not leave a comment.

ANTOINE S 
Rating:
5.0

Staff was extremely helpful and knowledgeable I was in and out of the store in less than 15 minutes. Great job well done

MORRISON B 
Rating:
5.0

Receptionist are great and friendly.

SANTIAGO R 
Rating:
5.0

Great customer care

PAUL F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Everything was perfect only thing i didn’t like was one of the agents who greeted me at first had an attitude and was stubborn into saying my reservation was under a name that was not mine i had to repeatedly tell HER 4 times no that wasn’t my name until a very polite agent ask me to go over to his counter and he made my reservation process much easier.

gloria r 
Rating:
1.0

They should tell the people that we need to take the truck back to the same location where we get it, now I have to pay $200 because a "wrongdropoff" bullshit

SAUL C 
Rating:
5.0

Customer did not leave a comment.

Billie B 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
2.0

Pickup was great. Returned same day and a van was blocking the road. To avoid someone hitting my personal vehicle I went around the van that had been sitting there for hours causing a safety concern, to only upset the employee that was working. He made a comment to my friend about me being impatient and was really rude when he approached the truck and sternly said shut it off and give me the keys. I asked if there was a problem and he sternly said it again. This did not sit well as I followed everything in the contract and even returned it with more fuel then what it had in it when I picked it up. Would go to another U-Haul if I ever return......

JEREMIAH M 
Rating:
5.0

This location has the best customer service.

VALERIE P 
Rating:
5.0

Great staff, very helpful and polite

KARL J 
Rating:
5.0

Customer did not leave a comment.

ERIC D 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
4.0

Customer did not leave a comment.

NANCY H 
Rating:
5.0

Chuck is an asset to U-Haul. Very helpful and friendly. Thanks

DRU S 
Rating:
5.0

They’re very friendly but I don’t like how U-Haul allows me to make reservations for certain size truck and that’s not at all available. That made me have to waste a second day moving because all my things did not fit in a 10 ft truck. Also, I had when I had to cancel other plans just to finish my move. While U-Haul did a comdate a second day and added more miles, that set me back. I would rather had the choice at time of reservation if they did not have that size, to go with a different company.

JO N 
Rating:
5.0

Chuck was the best! He understood my moving needs and made the process fast. This is my third time coming to this Uhaul and I look forward to coming back again because of Chuck's service!

ALEXANDER E 
No reviews have been submitted for this location.
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