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LUIS NCustomer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Individuals running the location were upbeat , pleasant and most helpful with everything!!! Would recommend these individuals all day long :)
KORLENE FYou guys are doing well. Thank you for your good job and service
JUAN RGeneral manager went over and above to help me. Also love the happy atmosphere. Keep it up!
JOHNPASCAL BThe staff who helped me connect/disconnect the trailer I rented were courteous, polite and friendly. The guy manning the desk for check-in was super efficient running two lines at once so that people wouldn't have to wait. Overall noticeably impressive customer service.
DAVID JThe service provided by the general manager and employees was excellent. I really appreciate it. The professional assistants helped me create a profile. I would recommend it. The U-Haul location is for all!
ARTHUR SThe staff were professional, courteous and so fast it was fantastic!! Thank you!!
KERI MThe people at this location are awesome!!
JOHN ZThe truck was empty and I was told it was a 1/8 of a tank.. The truck was squeaking as I was driving.
FIONA HThe staff was very helpful and kind, just the location is small and cannot easily maneuver in the lot if a couple customer cars are in the way. Probably won’t ever go back to this location but the people working there were really nice and knowledgeable which I appreciate.
ASHLEY MNothing. Service was excellent and fast.
DECLAN OMy husband and I have moved between Oregon and California periodically for over 35 years. We have rented our share of Uhauls, large and small. The manager or dealer? at the Richmond, CA Uhaul location was horrible! He appeared out of his office and aggressively argued with a customer right next to us while we were at the counter. Yelled at him! Now to our truck: We rented a 10' truck to move some family heirlooms back to Oregon. This man, MARVIN LAZERO, showed us to our truck. I had to ask for the blankets I had paid for. He did not go over anything with us on the truck. He did not check anything. There was no walk around inspection. My husband drove the truck back to our residence. He noticed the right mirror was out aways and needed adjusting. It was also very dirty inside and there was a plastic bowl in the right door pocket, from water for a pet? While loading, it began to rain and we discovered a leak in the very top edge seam of the truck against the cab. There was a piece of black electrical tape on it with wasn't working. I had my nice new headboard carefully packed in that area, so I could only put a tarp over it and hope for the best. We left at 1:15 am. It rained all through Northern California. Worst part: There was no way to adjust the mirror on the right side for visibility. It was a too long and scary trip for us, NO VISIBILTY ON THE RIGHT SIDE AT ALL. UNSAFE! SCARY! I called MARVIN LAZERO the next morning and he yelled at me for not calling Roadside Assistance. I asked him for a discount on dangerous truck mirror and leak, and he yelled at me some more. Like I was stupid for not calling Roadside Assistance in the middle of the night, so they could adjust the mirror? There was a part missing in the mirror apparently, It was pointed out to us when we returned it to Uhaul in Astoria, OR. MARVIN LAZERO rented us a substandard truck, dangerous and dirty. It was ovbiously not cleaned or INSPECTED!! He is a detriment to your business! Our experience returning the truck was the opposite. Nice people, listened to our story and showed where a part was missing on the right side mirror.
ELIZABETH SStaff were friendly and quick to load my trailer onto my vehicle.
ANNA SNothing. Everything went smoothly, the yard worker was congenial, friendly, and respecting. I have used this facility many times and only had an issue once when my reserved trailer was given out, and I had to go to the vallejo store.
MICHAEL CIt was perfect. A good experience.
WILLIAM RA helpful, timely and respectful group of folks, particularly seeing how busy they were.
LLOYD BEveryone was very efficient and helpful.
Robert KMade reservation for one way trailer rental online. Hitched up to a trailer selected by staff then was told it was local only. So had to unhitch and hitch on another trailer. The trailer did not have chains or straps. Asked if they could swap from the other trailer, was told no and that I would have to unhitch and hitch onto a third trailer. Too much inconvenience and time. Was told " it will be awhile". So I left and just purchased tow straps separately. The female attendant inside wasn't very proffesional either.
CARLOS MEverything was very smooth , and store manager and employees are very kind all the time. Thank you very much.
KATSUHIKO NMade drop off great . And effective.
Pah YN/A
DESHAWN MFrendly
INOCENTE OThank you for the Great Service.
ALFREDO MThe staff was exceptional and helpful.
BRIAN LMake sure your equipment is in proper and safe condition before you rent it out The truck i was given had a defective passenger door. You had to slam the door to close it otherwise the door would pop open
BETTY WIt was a very positive experience.
ARIANNA MUhaul as a company is less well managed and more grubby than I expected. Than the NYC locations I was used to. Staff is super low budget and helpfulness really ranges from mediocre to not at all with only one in about 6-7 being very good. Phone agents also range way too much to not so helpful.
REBECCA ATrain your personal how to treat your customers the guy was very offended because I was checking the miles and he didn’t want to do it was rude and after I apologized if I did something to offend him he still with a very bad attitude arguing is not he’s job helping me to check in the truck I went to the desk and the girl in there was pretty much the same.
CESAR GThe staff at this location are truly the best they were short staffed, pouring rain, printer broken, long line, phone ringing, no lunch breaks and still incredibly professional + courteous service to everyone. Well done Uhaul- finding such a great team!
Dahlia FExcelente service
JOSE PMore parking for customers
VINCENT GExcellent customer service!!
ELI SCustomer Service was great! Friendly staff easy and quick service.Will be returning when needed!
RUBEN RExcellent service
JOSEPH RI didn't catch his name but the gentleman working in Richmond was really nice and my checkout was quick n easy. Thanks, ya'll!
Julie KGreat fast and friendly service
James MGreat staff! Friendly and fast. Just excellent folks there.
WILLIAM DMet expectations
ANDREW HFrom the general manager to the customer service agent I spoke to on the phone every single one of them has been phenomenal. I had personal, comprehensive, consistent service throughout my entire U-Haul experience. Keep the right people employed that's all I have to say.
Essandra GKeep providing that great customer service I experienced from every employee I interacted with start to finish.
CHRISTINE TIt was all great!
LUDWIG HThis location was better. Actually had moving boxes and blankets, etc. The rep was nice and explained all incurred charges in detail.
YEVGENIA BThese people were great and awesome
ROBERT BThe truck I ordered was not available to me. The person who checked me out upon return was incredibly rude to me.
SHEENA ASomething was wrong with the brakes on the 6 x 12 trailer with ramp. There was a strong accordion action lurching the truck. Especially when I was going downhill. Sometimes it was fine, especially if I was slow and gradual, but sometimes even slow and gradual downhill I would still do this like the trailer breaks were not engaging or engaging inconsistently. Also, the lights were not working.
TODD MEn mi opinión no hay nada que mejorar. Todo perfecto. Gracias.
JUAN MThe guys were quick, efficient and funny. Fantastic experience!!!
Isaiah CThe ratchet strap for the drivers side front tire was broken. Had to stop on my drive to LA 6 times and adjust it as it kept loosening. Staff was great but the equipment was faulty and very lucky my car didn’t fly off the back of the tow dolly
ADAM Pi received great customer service at this location
WILLIAM KThe manager and his employees are awesome i have been telling everyone to go there true blessing to see hard working kind people God is good
DELVANTE GThis is the only location I prefer to use. Excellent customer service. Trucks are always clean. Keep up the excellent work.
BILLIE BFriendly staff!!
RICKY JThe customer service representative, Cedrick, who helped me at the counter, was extremely professional, cheerful, and patiently helped me pick up my vehicle.
Maninder GStaff was extremely helpful and knowledgeable I was in and out of the store in less than 15 minutes. Great job well done
MORRISON BReceptionist are great and friendly.
SANTIAGO RGreat customer care
PAUL FEverything was perfect only thing i didn’t like was one of the agents who greeted me at first had an attitude and was stubborn into saying my reservation was under a name that was not mine i had to repeatedly tell HER 4 times no that wasn’t my name until a very polite agent ask me to go over to his counter and he made my reservation process much easier.
gloria rThey should tell the people that we need to take the truck back to the same location where we get it, now I have to pay $200 because a "wrongdropoff" bullshit
SAUL C