Professional
DZEVAD ICustomer Reviews for U-Haul of Route 1 Saugus
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service plan out excuse my language sucks
DWAYNE CI recommend this location. I’ve been U-Haul customer for over 10+ and always have great experience but today I have a ugly experience when I returned the auto transport, that person was rude and veto unprofessional, I understand people can have bad day but be professional at your job and respect loyal customers.
JUAN PI can’t see anything to change at this location. I was treated well and checked out quickly. I’ve used this location many times always helpful .
FREDERICK REasy transaction, easy trailer installation set up and return of a motorcycle trailer no issues.
CHARLES MMinor items - chair at service counter was very low - appears to have a failed height adjuster. - parking lot surface beginning to deteriorate Attendant was pleasant, processed the pick up quickly and helped hook up the trailer.
DAVID RAbsolutly nothing on this transaction . UHaul Rep. was excellent , very helpful, polite and infornitive. Great experience
PAUL Mboth the customer support staff at the Saugus Location and over the phone were helpful very good people to have on your staff
PAUL TYour charge for insurance was significantly high, as such I did not take it. You were charging $14.95 for the trailer I rented, then quoted 16+ dollars to the insurance if I wanted if the insurance was more reasonable 5 to 7 dollars, I probably would have taken it.
DAVID FThe guys at the Saugus, route 1, massachusetts, were excellent!
KIMBERLEY Mno issues
DENNIS MNothing
PAUL TNo need for improvement
MICHAEL VGreat experience!
Jason EGreat customer service. Very easy to check-in and checkout process easy. Would use again.
LIVIO ANathan was great and helped me with all my rental needs. Great guy and experience. Looking forward to using UHAUL again.
MATTHEW GAll good
IRWIN ESem comentários contrário, fácil atendimento e veículos 🚗 revisados, u-Haul companheira do dia a dia ...
JOSE RGreat rental truck for my needs. Super easy pick up and drop off process. I’ll be using this location and truck for my next move. 10/10 recommend.
MICHAEL DEverything is good thank you
JUAN JThe computer was painfully slow which delayed the departure transaction considerably (it took 20 minutes: 10 for the person in front of me and 10 for me). I didn’t want Safe Move. I selected NO online and then told that agent I didn’t want it. I still ended up paying for it. This would have lowered the rating more but the utility dolly is so helpful I appreciate that you offer that option.
EDWARD GThe truck was fine for its age, so would consider it well maintained enough. But the person who checked me in (And was also there when I returned it) was exceptionally nice. He answered all my questions and made the whole process smooth, It's not often you interact with employees that are genuinely courteous. You can tell that he cares, and I appreciate that.
James MThe only issue I had (not a big issue) was there was only 3/8 of a tank of gas so I had to fuel up before starting the move estimating how much fuel I would need.
TROY KMy equipment just broke down in middle of the road. The engine belt just came off. Prior to that, engine was making noise, I wish U-Haul can maintain their equipments. I raised a road side assistance and uploaded the pictures
RHISHIKESH WPick up (in Saugus) and drop off In New Port Richey went flawlessly.everyone I dealt with were fantastic!
DAVID Dmanager is a hard worker consistent i give that location all of my business and recommend to others
BARRY CThis location is one of the best when I need a van or truck .
STEPHEN Sgreat service, thank you
Michael WKeep up the good work
RAFFI SU-Haul employee, Barry, was extremely helpful and pleasant.
FRANCIS DBoth the location workers I dealt with at time of pick up and at the time of drop off were friendly - helpful and qualified - they are a good example of how people should present themselves and represent your company - U Haul I have rented many times and have been very satisfied with the service The trailer I rented was an excellent trailer as well and I would rent it again Thanks Paul
PAUL TGood service
GERALDO DNothing everything was perfect
GREGORY Hgive a discount to non profits :)
Anita CThe person was so arrogant!
MARIO SVery good 👍
MARCIO LIt was clean but kept saying it needed an oil change in the box truck. I filled it up but I don't think the person before me that used it filled it to full.
JAN FThe staff is excellent. Always helpful. I will rent from there again.
ROBERT DBet who served me did everything in 5 seconds Respectful and knowledgeable!
LOUISE GThe guys there are very professional and most kind, Will be going back!
GARY CPerfect stuff
FRANCISCO RThe gentleman (Veteran) who helped us was very friendly. He got us in and out of there quickly. I would rent from there again.
Kristina IEveryone was very helpful and provided excellent service.
PETER BYou do it all.
BENNIE SSIMPLE IN AND OUT
RAYMOND ATried to charge me for an extra day when I returned the rental well within 24 hours. Also no help from the attendant to take the trailer off of my vehicle and put it in the spot. It was all left up to me to do. They never came outside.
PHILIP ICongestion in the entrance to the counter area.
SHERMAN WThe employee was not patient at all, he was not friendly and every time I ask him a question he was in a rush and also he’s answers to what I was asking he would respond rude, when I first came in he looked angry and talk to me with rudeness but when my husband step in he’s attitude change a little bet but he look like he didn’t wanted to get bother, customer service was awful!
ANA MDidn't really appreciate the guy telling me I could unhook the trailer when I returned it other than him everybody else was great
JOHN CKeep it the good work!
FREDEL PThank you all for your patience’s and Accommodations with me changing my reservation a few times, everybody was very helpful and extremely nice. Definitely would do business with this U-haul in Saugus .
LYNN BThe attendant pulled an older tired location to above average.
MARK REverything was perfect and you guys did a phenomenal job!!!
MICHAEL PThe site help were amazing
JAMES LThe staff that helped us on Friday evening was awesome! He was quick, friendly, and offered to change our van if we didn't think the size was right. An easy experience, thanks to him (forgot his name).
WILLIAM PGreat service. Will rent here again.
CHARLES FThe guy that rented me the truck was excellent and very pleasant to deal with, I really wish I remembered his name because every time I left I found myself saying “wow that guys a really nice guy” and I went multiple times to buy boxes as well
LISA PKeep doing what you’re doing Great personnel.
PAUL F