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WINSTON BCustomer Reviews for U-Haul of Scotch Plains
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had an issue with my running and tail light fuse blowing out when connected to the trailer so I assume the trailer possibly had a short. The tech tested everything before I left and the lights seemed to be working fine. Unfortunately, the problem occurred in-route late on a rainy windy night. I tried replacing fuses and they kept blowing out. The issue persisted even once everything was dry. Luckily the flashers still worked and got me to my location. I made the U-haul folks aware of the problem when I returned the trailer and they said they'd check it out.
Adam FAwesome experience rented 2 different trailers within 24 hours and the experience was phenomenal would recommend this location.
Keelan BCheck in and check out was fast. Equipment and supplies were first class and well maintained. Planning on using them again this coming week.
PETER ACustomer service worker was unfriendly and made me wait while was moving trucks around the lot although he made eye contact multiple times. Maybe try scheduling more than one employee at a time. The last time I dropped off the trailer they told me to untie and unplug everything, detach it myself and just leave it outside. Nobody assisted me. Left me feeling like I should have put in a time sheet.
ANGEL CThere was some issues With the trailer wiring but the attendant Makenna sure to change il and replace it with a new one
DANIEL BRecommend the customers get the app during check in to have the contract and helpful features available.
JOHN HThe best UHAUL in the area
Wojtek KMore transparency on invoice would be appreciated. There are two charges for $24 and $10 and I'm not sure what they are for. Perhaps the handtruck for one of them but can figure out the other. Just make it more clear.
FRANK PNothing, really. I could choose U-Haul locations closer to me, and others like Penske, but Sami runs a tight ship. His people are terrific. I'd like to highlight Manfred for his quick presnce and courteous work.
Dex BNo communication regarding changes to pick up time being changed multiple times. Money was withdrawn prior to pick up without confirmation, authorization or consent.
Deidra GGreat people, professional approach and ease process. Thank you.
YURI SWaited nearly 1-hour to pick up my truck and trailer -way to long
STEPHEN BIt took nearly 1-hour to pick up and depart the pickup location. Way too long. No compensation offered :-(
STEPHEN BStaff was disheveled and unprofessional. While they did ask how everything was they did not appear to care about the answer or our response. Did not care for the experience or the expense which greatly exceeded the estimate at booking time.
Sheila SI rented a trailer which stated it was 6 x 12 with tailgate ramp. Stated in my comments that I was hauling a side by side ATV. Well the narrowing of the opening wouldn't allow me to put the equipment on the trailer. Do I ended up renting a car carrier from a different location because U-Haul didn't allow me to change the rental adding 4 hours to my day.
JOHN BThe motorcycle trailer was out and positioned for me to hook up before I arrived. The check in process was all electronic and real fast. The staff was curtious and helpfull. Great experience.
Joshua Lnull
ROBERT MService was top notch. No surprises.
JOHN SFrom your systems to reserve to your employees running the center (specifically Scotch Plains NJ), it is easy, convenient, safe and a pleasure to rent from UHaul! Thanks!
Charles GRude customer service. Denied using the card on file with the booking. Was not knowledgeable and did not want to answer questions about equipment. This was the first time I was having issues with customer service at uhaul
Sergii Snull
Ferhat EA Plus customer service
Darryl CEmployees were very efficient. Best UHaul xp so far, they deserve a raise
BEGENCH ONice truck, having the right equipment always makes a project run smoother.
Tim Knull
DHANJI Pnull
ANTHONY Fnull
ANTHONY FThe staff were professional, kind, and educational
SHAUGHNES MThe big issue I had was with the ban itself actually. The side door step and the back door step are very narrow. I tripped a few times actually and almost fell on the step back first. Otherwise no complaints about the van.
Anton NVery efficient experience. Folks on the ground were very professional.
Michael LContinue to offer customrs the excellent customer experience that I received.
Christopher KRude customer service. Denied using the card on file with the booking. Was not knowledgeable and did not want to answer questions about equipment. This was the first time I was having issues with customer service at uhaul
SERGII SVery efficient experience. Folks on the ground were very professional.
MICHAEL LThe staff were professional, kind, and educational
SHAUGHNES MEmployees were very efficient. Best UHaul xp so far, they deserve a raise
BEGENCH OContinue to offer customrs the excellent customer experience that I received.
CHRISTOPH KFrom your systems to reserve to your employees running the center (specifically Scotch Plains NJ), it is easy, convenient, safe and a pleasure to rent from UHaul! Thanks!
CHARLES GService was top notch. No surprises.
JOHN SI rented a trailer which stated it was 6 x 12 with tailgate ramp. Stated in my comments that I was hauling a side by side ATV. Well the narrowing of the opening wouldn’t allow me to put the equipment on the trailer. Do I ended up renting a car carrier from a different location because U-Haul didn’t allow me to change the rental adding 4 hours to my day.
JOHN BThe motorcycle trailer was out and positioned for me to hook up before I arrived. The check in process was all electronic and real fast. The staff was curtious and helpfull. Great experience.
JOSHUA LA Plus customer service
BRITTNAE SNice truck, having the right equipment always makes a project run smoother.
TIMOTHY KThe big issue I had was with the ban itself actually. The side door step and the back door step are very narrow. I tripped a few times actually and almost fell on the step back first. Otherwise no complaints about the van.
ANTON NSam was very helpful and kind.
Annamarie MYou guys were amazing. I had to downsize my reservation at the last minute and you had no problem accommodating me. The return was smooth, fast and contact less. Great job. I will be back again!
EUGENE F20 dollars a day it ?!. not happened 🤷♂️.. First and the last one I rent in u haul .. I rent cars every time and I never have to pay that much for 3 days 👍
JUAN NMake sure the vehicle has windshield washer fluid before renting out. This is the second time within a month that I’ve rented a truck from this location that didn’t have any.
Stefan KSuper easy pick-up, thanks!
PAUL RThe guys in the store was amazing.
RONALD KTo be more friendly
DOWDY PThe attention was excellent
MARLENE ZVery nice people and very helping too. Everything was very easy.
VINAYAK GVery easy process in returning the vehicle. The two gentlemen on site was very helpfu!
YVETTE BFast and easy.
Blanca RExcellent service
FELTON JNecesitan una persona que hable español
pablo mGood Service
Rolando LIt lacked a little bit of suckability, but otherwise everything was fine.
MANUEL T