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israel cCustomer Reviews for U-Haul of Scotch Plains
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MIGUEL PGreat service.
George PNothing , very professional, always a great experience
Peter PVery friendly and flexible service. Super hard-working.
James HVery satisfied. Easy rental, great staff.
Edward BVery professional!
DONALD DGet more experience, and pleasant help
KIRK FVery nice man behind the counter.
JON WBecause it's on RT-22 it's a little hard to get to if you're traveling east. Also, the parking lot goes right on to a highway so it's hard to pull out in a truck due to low speed pickup.
RANDALL RGreat experience.
John Fequipment clean and well maintained
CARLOS FThe workers are great!
John BGreat customer service
JOHN CReliable, Fast & Easy pick up and drop off, very clean & well maintained truck and toy hauler. Friendly staff.
Dawn BFriendly staff
Raymond MAll good
steven sThis place is Great! These guys went above and beyond! I highly recommend them they are pleasant, accommodating and just good guys in a time when good guys are hard to find. Thank you gentlemen
JOHN BI used this location in the past and used the same auto transporter 3029. This time the owner had 2 auto transporters 7073 and 3029 . When I asked him if I could rent 7073 he told me he was saving that one for another customer. I told him that I would rather use 7073 and not use 3029 because the brakes were bad. He told me that they were checked and were good. THAT WAS A LIE. He knowingly rented me a auto transport that was a hazard. I will not rent from Uhaul next time. I will go to Penske.
ELIJAH HTerrible customer service. I had a 7am reservation and arrived at 7:05 to find no one in the office and unanswered phone calls. When I finally found an employee outside, he ignored me until he sat down at the desk, then barely spoke. After paying, he pointed me to a car with a windshield so filthy I had to go home and clean it before driving. Returning the vehicle wasn’t any better — staff showed no professionalism or courtesy. Other than the location, this office is completely lacking in customer service.
ALBERT SGreat overall experience. The people in the office made it very easy.
Marc BThe Truck was new, clean, and ready and they sell Boxes and packing material there too!
CHARLES BThe employee Manford peins went above and beyond to assist me. He gave wonderful customer service.
MELISSA SThe employees were great! Efficient and helpful. But the location is so difficult to navigate in and out of.
James RVery nice location and big parking lot
WILLIAM HI rented a 9" cargo van on line on the 26th of September. The rental time was fro. 4pm - 8pm. I was i formed to pull the van up to the arrows and leave the key inside the van. I followed the instructions that were given to me. The next morning I received messages from 2 family members who were co tacted by a guy with a heay Spanish accent talking to my sister and niece saying that I lost the key to the van. I called uhall back very irritated that he reached out to two family members- accusing me of losing the keys when in fact they were left in the van as I was instructed to do so. The man with the heavy Spanish accent kept yelling at me and repeating over and over that " that is not adequate" plus he over charged me 20.00 for the rental. I did not appreciate his unprofessional aggressive accusing adetiude. I am due a reimbursement for the over charge as well.
Cynthia SThe car transporter had a loose carriage bolt the attached the platform to the frame...lots of movement under load. Trailer brakes did not actuate...extended stopping distances and instability. This equipment should be taken out of service. The staff was very personable and professional.
Craig CThat location is spot on every time!!!!!
Michael DEverything was ready and went smoothly.
DAVID BThey good job very friendly people
RODNER BSo many fees! The cost was $19.95 end up paying $43! We only had the truck for 1 hour 15 minutes!
ISAIAH MThe only feedback that I have is that the vehicle's windshield was not clean -this was not noticed at the time of pick up (daytime)- however when driving in early morning and at night- it was difficult to see through the windshield due to morning sunglare and on coming headlights.
Robert MThe guys were very helpful!
RYAN FNo improvement is necessary
DANIEL DI've used this location once before and they are very helpful. The location is on a very busy road which is a little tough to navigate through traffic, but the personnel at the location are all nice.
SCOTT MManford is the man. Best U-Haul place I’ve ever used. Would happily use again.
Daniel BTow/haul not necessary when truck is empty. It would have been good if someone explained that we should have turned it off. All else was great - drop off and pick up were very easy
BRIAN MEverything was good
JOHN AAdditional staff to check-in customers. The wait was long.
KELLY C.
CESAR MThe fender on the trailer was badly damaged, sharp edges were exposed….close to the tire and could have torn the rubber or punctured it if a bump caused bouncing. Really a safety issue. A previous user had put items in the trailer that were dirty or muddy. It needed power washing to remove it.
William HStill Have Not Received my one day early return reimbursement ?
Paul pHave the person at the desk explain to customers about inspecting the vehicle before driving away
Robert BGreat easy and large location for all your Uhaul needs. Friendly and professional team. The best spot to rent from in the area.
Bruce DCheck in and drop off were super easy
Stephen SFound out I needed a van to move a desk at 6:45. I was 5 minutes away. Employee was gracious and got me a van quickly and check me out before closing at 7:00. Really appreciated the great customer support.
andre c