This was the second time in leas than 4 months that Uhaul failed to have my reserved equipment available on time. My pickup time was delayed by 2 hours and when I got there, the vehicle reeked of tobacco and marijuana smoke. To make matters worse, even though MY reservation was delayed, they wanted me to drop off the cargo van in less than 24 hours so the reservation t me can pick up their reservation on time. Not a big deal because I ended up returning the same day anyway, but what kind of logic is that?
JOHN JCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, knowledgeable, helpful people working at this location. A pleasurable experience!
KEN TThank you, Team Torrance.
RAFAEL OTruck was empty when I got it which was frustrating because I was in a hurry to get to our storage unit and meet my family. They had to wait for me to get gas. Plus, something was wrong with the truck gas inlet and I couldn't get the gas pump to continue pumping. Every 0.1 gallons, it would auto stop and I had to keep pulling the handle (like 90 times to get 9 gallons!). There was a strong gas smell also, but there was no gas on the ground or spillage and when I was done, the gas gauge was around 1/3 a tank. This same thing happened when I got gas at a different station on the return, so I think it's the truck, not the gas station. I suspect that's why the previous rentee returned it empty ... he couldn't get gas in the truck! The U-Haul employee was very helpful and I appreciate you giving us the $40 credit for returning the truck at 1/4 tank.
MICHAEL NU-Haul locations were great: U-Haul management consistently is pathetic and clueless. After the website pointed us to a location and unit, U-Haul e-mailed an alternate site and smaller unit - the site was a 3-hour round trip away. After many cluless individuals and hours on hold we finally reached a rational person. Were able to get a nearby site and the original unit (but later turned out unit was a smaller version).
Alan BA first class branch I’ve rented UHauls for over 50 years….best run branch I ‘be ever experienced
WILLIAM HVery friendly crew! Would come back again in a minute. Great folks.
COLBY CFolks at this store are very nice and helpful.
THOMAS WThey were ready for my arrival. The truck was pre-placed for easy street access once I finished the paperwork. When I returned, an employee was door-side immediately, ready to check me in. Easy peasy.
MARK RFriendly stuff very helpful and prompt to help. Always happy to get my rental equipment from this location
JOSE EI did an after-hours drop off at this location and it was incredibly easy. The place is nice and clean, with plenty of space to park the truck and a secure drop box. Awesome!
Paige Winform the customer of the type of gasoline that the vehicle uses
Riley FVery professional staff, treated me with the upmost respect.
SALVATORE VDo better. This was unacceptable. Units should be inspected and make sure they are ready for the customer to just pick up and be on their way. Not only was it a huge inconviniance for me but i also had the movers waiting almost an hour for me to show up.
JUAN FRental experience was superb. In and out within 10mins. Love the no hassle and a million questions before rental. Love that they have an option for helpers to help move you. (At an extra hourly rate of course) but that’s okay too. Plus all the moving supplies and gadgets. Thanks U-haul
JANNETTE BHelp renters select the proper size truck. The 20-ft truck was too small so at the last minute I had to give away several large and expensive items. I did however very much appreciate William and the help he offered .
MAUREEN SGreat customer service..!
NELLO RNo personnel. Facility closed. Loved how I could return via the app. Easy and effective.
Steven DVery good
MAIKO YConsistently a good experience with friendly staff.
AMY CWell ran operation, good equipment, and can’t beat the prices!
DARIUSZ WNothing!! Customer service was fast and efficient. Price was good and truck did what I needed it to do.
CLANCEY MThis location was excellent it was fast it was clean they were friendly and the truck was new thx guys
GINA SMore maintenance on truck.My rental has an engine light on. In general good experience 👍
STEFAN VCan't think of anything that needs to be changed; everything went well from reservation to return.
CAROL KWas in and out in two minutes with a nice pickup rental! Thank you
TINA WFriendly service at both Torrance and San Bernardino
KYLE NNothing! The team here is amazing!
Lisa BVery friendly. Professional location and employees
Asa HMy experience was great!! But then it always is. My family uses this particular UHaul office because our experience is always good.
cynthia oGreat service. The lady who helped us pick up our rental truck was very friendly and efficient.
MARTIN CEasy and staff very nice and helpful
KIMBERLY OHave some 26’ trucks available and/or set up a system where one would be brought to Torrance if a customer is requesting to rent a 26’ truck
ANDY AQuick and efficient
Rodney Lnice
Edilberto NOutstanding customer service
ATTILA KEasiest process and manager who checked me in was super nice
PAUL SGreat customer service . I will use this location
FABIOLA MThank you guys
SAUL MGreat service. I think my rep’s name is David. On the ball super sharp
GUY PGreat customer service!!
SAUL MReally good start to finish and very helpful team members in person and on phone all around. 4 stars because I didn't know the dolly rental was per day, but other than that it'd be 5 stars for sure!
GLENN DFantastic!! Very smooth transaction from start to finish.
BERNARD ACheck the truck. Our recent rental had awful shocks snd rode like a stage coach. But the store itself is great.
JOHN KThe folks were great. The location is a bit full, but I took off no stars for that.
JOHN GGreat customer service. Equipment (trailer) was perfect for our needs.
David LSuper friendly and welcoming. They made sure I had everything I needed before I left and were very helpful. Return was just as simple sand easy and fast. Definitely will be going there whenever I need to rent!
DAVID PThe gentlemen who helped us when we arrived to pickup our equipment was awesome! He was fast and efficient and friendly. I hope he will be recognized.
MARK FThe service was very quick, efficient, and professional yet friendly! The owners are doing a great job addressing customer satisfaction!
Michelle BCustomer service was excellent! I was in and out very quickly....great experience.
JAMES DFriendly and fast service from three different personnel shifts. The digital data collection is a bit much (not just drivers license anymore, but took my photo, and looked like they ran some sort of background check, then took a photo of my license plate as well), and it took longer than expected to initiate the rental, but otherwise it was fine.
FREDERICK Boffice person was very kind & friendly
VICTORIA DNothing i can think of.
PETER GI think the physical size of the location makes it hard to make it better. Overall your employees make the location above average. They were friendly, helpful and made the process easy.
ANDY AThey are really quick and result oriented. It was a smooth pick up and delivery.
Mehmet THave another staff member on duty. Great each customer as they walk in.
ANDREW W