Customer did not leave a comment.
GAOYU ZCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental experience was superb. In and out within 10mins. Love the no hassle and a million questions before rental. Love that they have an option for helpers to help move you. (At an extra hourly rate of course) but that’s okay too. Plus all the moving supplies and gadgets. Thanks U-haul
JANNETTE BHelp renters select the proper size truck. The 20-ft truck was too small so at the last minute I had to give away several large and expensive items. I did however very much appreciate William and the help he offered .
MAUREEN SGreat customer service..!
NELLO RNo personnel. Facility closed. Loved how I could return via the app. Easy and effective.
Steven DVery good
MAIKO YConsistently a good experience with friendly staff.
AMY CWell ran operation, good equipment, and can’t beat the prices!
DARIUSZ WNothing!! Customer service was fast and efficient. Price was good and truck did what I needed it to do.
CLANCEY MThis location was excellent it was fast it was clean they were friendly and the truck was new thx guys
GINA SMore maintenance on truck.My rental has an engine light on. In general good experience 👍
STEFAN VCan't think of anything that needs to be changed; everything went well from reservation to return.
CAROL KWas in and out in two minutes with a nice pickup rental! Thank you
TINA WFriendly service at both Torrance and San Bernardino
KYLE NNothing! The team here is amazing!
Lisa BVery friendly. Professional location and employees
Asa HMy experience was great!! But then it always is. My family uses this particular UHaul office because our experience is always good.
cynthia oGreat service. The lady who helped us pick up our rental truck was very friendly and efficient.
MARTIN CEasy and staff very nice and helpful
KIMBERLY OHave some 26’ trucks available and/or set up a system where one would be brought to Torrance if a customer is requesting to rent a 26’ truck
ANDY AQuick and efficient
Rodney Lnice
Edilberto NOutstanding customer service
ATTILA KEasiest process and manager who checked me in was super nice
PAUL SGreat customer service . I will use this location
FABIOLA MThank you guys
SAUL MGreat service. I think my rep’s name is David. On the ball super sharp
GUY PGreat customer service!!
SAUL MReally good start to finish and very helpful team members in person and on phone all around. 4 stars because I didn't know the dolly rental was per day, but other than that it'd be 5 stars for sure!
GLENN DFantastic!! Very smooth transaction from start to finish.
BERNARD ACheck the truck. Our recent rental had awful shocks snd rode like a stage coach. But the store itself is great.
JOHN KThe folks were great. The location is a bit full, but I took off no stars for that.
JOHN GGreat customer service. Equipment (trailer) was perfect for our needs.
David LSuper friendly and welcoming. They made sure I had everything I needed before I left and were very helpful. Return was just as simple sand easy and fast. Definitely will be going there whenever I need to rent!
DAVID PThe gentlemen who helped us when we arrived to pickup our equipment was awesome! He was fast and efficient and friendly. I hope he will be recognized.
MARK FThe service was very quick, efficient, and professional yet friendly! The owners are doing a great job addressing customer satisfaction!
Michelle BCustomer service was excellent! I was in and out very quickly....great experience.
JAMES DFriendly and fast service from three different personnel shifts. The digital data collection is a bit much (not just drivers license anymore, but took my photo, and looked like they ran some sort of background check, then took a photo of my license plate as well), and it took longer than expected to initiate the rental, but otherwise it was fine.
FREDERICK Boffice person was very kind & friendly
VICTORIA DNothing i can think of.
PETER GI think the physical size of the location makes it hard to make it better. Overall your employees make the location above average. They were friendly, helpful and made the process easy.
ANDY AThey are really quick and result oriented. It was a smooth pick up and delivery.
Mehmet THave another staff member on duty. Great each customer as they walk in.
ANDREW Wall excellent
ROBERT HExcellent customer service, the staff are very helpful and friendly.
ROBERTO DGuys handing around outside touting for laboring jobs would be a bit worrying for a woman. I would not advise a woman to go there on her own, a bit sketchy.
MALCOLM CEverything was updated
NAEEM MGreat customer service
SAUL MGood as is/Excellent customer service !! Very happy !
BRUNO HGreat customer service. Nice guys working there.
Ulysses AGreat customer service , thanks
SAUL MKind and goo jod done.
ROY HPerfect experience.
JOHN KThe vehicle sounds like an old car.
eduardo bwhen i went to pick up the truck there was less than 1/4 of a tank
ROBERTOMANUEL VI've used the Torrance location twice and I've been extremely happy with their service both times. Thank you
BERNARD AFrom my initial call to picking up the truck to the return I was treated extremely courteously. Great customer service is increasingly rare these days and everyone I spoke with and met with was very friendly, helpful and thorough with regards to what the costs would be. Process for renting, pickup and return couldn't have gone any smoother.
MARK LThe gentleman that I met, I believe his name was Francisco made me feel very welcome and was very efficient. I had my second negative experience running a vehicle at Home Depot and U-Haul will become my place of the future. Job well done.
Gary W