great service - was very easy to check-in and out.
thang PCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a pretty easy and seamless experience. The only feedback I would recommend would be to have a full tank of gas when I pick up the truck.
Ana BOutstanding customer service fast and professional best experience I’ve had with customer service team
Darrin SEverything was very professional! Great moving experience.
Tracy CThe customer service was excellent The customer rep was very helpful
Maksood QWD40 the doors. the driver door was hard to open and close.
Marilyn Ogreat experience, good people
Toni SI had to extend one day and they made it very easy. Over all I had a good experience with this location. Easy pick up and return
Rhonda KMy experience at this location is always great. Equipment is always ready and I’m in and out in less than 10 mins. Great staff.
RUSSELL KFirs. The moving assist labor was a massive failure. The movers did not show up, did not call and was a complete disaster. People count on this service to keep their lives in tact. Moving is a very important, stressful and emotional time. Services need to be counted on to keep personal plans in order. I will be sending detailed complaints on the Moving Labor service that failed. ON THE FLIPSIDE I want to thank the Torrence manager for helping me find moving help at the last hour to pull off and handle my moving needs. He provide a number to local movers that worked out fantastic. I give the Torrence Hall 5 stars for the Service and help. UHaul needs to review and be serious about who is recommended and affiliated with the UHaul brand which has always been solid for me in my 54 years here on earth. Thanks UHaul Torrence team. You are appreciated. BUT...The moving labor service was a 100% failure.
Jay JThe personnel at the Torrance U-Haul were very helpful and friendly.
Judith PBusy, only one clerk available to help several customers. Difficulty adjusting the side mirrors. Looked for a user manual for instructions but none available in the truck. When I called for advice was directed to the call center and no one answered my call.
Ellen MAlways consistent, great quality service
Nikisha POn my trip I had a new truck. It only hade about 450 miles on it. I found that the steering wheel had a lot of play in it making steering hard. When I hit any bumps or any fwy ripples, the truck would swerve. I couldn't drive over 50mph. It felt like maybe the tires were filled too much or the suspension springs were too hard. Once I literally came off the seat when I hit a bump even though I had my seat belt on. This "new" truck needs to be looked at. My muscles were tense for 2 hours trying to make sure I had control incase the wheels didn't like the road ....the older truck I used before drove much better.
Linda FGreat staff. Wonderful people with a lot of experience and knowledge.
DOREE BI'm so happy with this place & the employees are very friendly & helpful.
ANTONIO MGreat and friendly people
Kamran GWould just like to get deals would be nice
George PExcellent service and professional support from U-Haul as always. Thank you U-Haul!
David WThis uhaul is the best!
John lSame day service. Needed a trailer at the last moment and was able to get one right away. Great service.
STEVEN BYou could not possibly improve any more than you already are it is the only U-Haul place I rent from for the last maximum amount of years they rock
JAMES PSooooo kind and fast
SUNG HThe staff handled my needs quickly and professionally! I never hesitate to use Uhaul for all of my moving needs
James PSuper easy. Would rent here again!
TAMARA HEverything was great and what I expected from Uhaul. Thank you!
Scott Peasy pickup and return. polite staff. truck in good shape
Doug MGreat Service in Torrance and customer service was awesome on what to do for drop off. Had a great experience all together.
Ryan KI rented from this location before. The staff is great. The trucks are clean and well maintained.
Gregg CThis is probably the greatest U-haul rental place of all time. I will be back whenever I need a truck or van.
Andrew TI checked in on the app ahead of time but still had to do many of the same check in items at the facility
Thomas PHad to use roadside service. Excellent responce :D
Martin CThe truck was not washed and had spots on the back window and there was dirt and rocks in the bed of the truck and the tires were low . I drove it far so I had to fill them to where they didn't cost me so much gas .. overall ,8 out of 10 . Instore was perfect guy who rented it to me was more then helpful and most of all respect me as a person ..thank you guy ..I will use uhaul again
Jesse LBeen my local u-haul for years. I use it often. I have never had a bad experience here. They are always professional and friendly. It’s like walking into your family restaurant.
JAMES HGreat location and great customer service for questions, supplies and rental return 10 out of ten
Doree BI had an excellent experience. The gentleman who helped me was on the ball and very charismatic. Only issue that I had was that when I received the truck i only had an 1/8 of a tank, yet was expected to return it with a 1/4 tank . It doesn't make sense how I am liable to turn the truck in with more gas than I received it. If the expectation is to return the truck with a 1/4 tank, it should have a 1/4 tank in it. That was my only gripe with this experience.
Augie OMost of the employees were not dressed in any type of uniform or shirt identifying that they worked for U-Haul. I pulled in and was asked to ark in a different spot, the I was told to park again in the same spot, then I was asked to move again. It was insane at the level of disorganization. Not to mention the customer service was nonexistent. I would rather travel light years out of my way than to rent from this location again.
Robert SThe folks were amazing nothing to approve
Joseph FThe staff, particularly the manager, are excellent and helpful. On busy days (like Saturday), it would be helpful to have clear signage as to where a line forms so that people can be taken in order. But overall, I have rented there multiple times and it has always been a positive experience.
RONALD GOutstanding customer service. They were totally prepared and easy to deal with. The truck was pretty clean but there was a big crack in the passenger side mirror and the windshield wipers were totally worn out.
Max SThe gentleman who assisted me was nice and helpful. He made things easy which I appreciated.
Caroline RI have rented trailers and cargo vans from this location many times. Each time the staff is friendly, helpful, and knowledgeable. Pick ups and returns are very simple, and the staff always provides assistance. This location is my go to place for all my trailer in other rental needs.. Thank you
William KEverything went well
GARY ZCustomer service personnel were helpful and friendly.
REIES MThis truck rental was fine, and we were able to return same day because we got what we ordered, where we ordered it. 20 Ft truck.
BRIAN KAs usual, drop off was fine.
BRIAN KWished they had furniture dolly for rent. They only have 4 and they were all rented out. Overall service was great.
JOHN CThis location is my favorite place for U-Haul
WILLIAM KNothing , everything is on par ! 👍
MARTY PAllow one-way trips for trucks and cargo vans. I had to double back on pick-up / drop-off location from the area i was moving from. Essentially, one way trip would be convenient for me to drop off my rental of choice (cargo van) closer to where i moved to. But this was not the case.
ELENILSON RProfessional employees. great experience.
KAMRAN GExcellent, professional, polite and efficient employees.
KAMRAN G6x12 trailer worked out great for my move. Super easy to tow behind my Ford SUV.
GARY SVery convenient and courteous
KASHMIR JWe received excellent customer service
DANIEL LSeamless operation . I reserved online appt and everything ready when I arrived. Happy it all worked out
BRAD PI have used this U-Haul location multiple times and it’s always been been a good experience. The van I rented was very clean and looked brand new. I think you need to tell people where the gas tank is. I was unable to find it at first. it. I never thought to look close to the driver’s door. My son pointed it out for me.
JULIE NHighly recommended to the community and everyone who wants a good service
KHALID A