Customer Reviews for U-Haul of Torrance

7,687 reviews

24091 Hawthorne Bl   Torrance, CA 90505

(310) 378-4666

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 378-4666

24091 Hawthorne Bl
Torrance, CA 90505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service as always

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

EILEEN B 
Rating:
3.0

Upon arrival there was a truck being returned in front of us. They were just standing there, waiting. I walked around until I found someone who worked there. Asked if I could just leave the truck and go. he said yes and I was out.

ROBERT G 
Rating:
5.0

Lower your per mile charges.

TIMOTHY K 
Rating:
5.0

Because it was a brand new truck the battery dashboard light was blinking. I had to return to the pickup location to have them figure it out. There was something they had to do to turn that light off. It set my timing back by an hour by the time I drove back over there & got it fixed & back on the road. Annoying but I felt better traveling without the light blinking.

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

TAMMY A 
Rating:
4.0

Not sure I’d recommend. Given an old shabby dirty stinky truck. The second one found was slightly better. Still very bad smell caused my allergies to act up. Not good. Both were manually operated with poor mirrors. (Old) Service was great —all except the age and quality of the equipment.

TERESA R 
Rating:
5.0

No improvement needed

BONITA B 
Rating:
5.0

Customer did not leave a comment.

Deegan R 
Rating:
5.0

Customer did not leave a comment.

SERGIO R 
Rating:
5.0

Customer did not leave a comment.

TAMMY S 
Rating:
5.0

Overall a very good experience....truck was ready on date reserved. Gas tank was full. Truck drove great. Teturned truck to drop off uhaul was quick and easy.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

Everything was perfect. Everyone was so helpful

DANIEL G 
Rating:
5.0

No You have excellent service. Don’t change!

JAMES P 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Just keep doing the same…

ANGELL T 
Rating:
4.0

One of the main head lamps was not working.

NIGEL W 
Rating:
5.0

Liked that YOU hooked up trailer quickly and gave great instructions on hauling our car.

WYATT A 
Rating:
5.0

Customer did not leave a comment.

AMY C 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S 
Rating:
3.0

The facility was closed when I returned the truck.

MARK W 
Rating:
5.0

Customer did not leave a comment.

MONICA C 
Rating:
5.0

Customer did not leave a comment.

SHABANA A 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT G 
Rating:
5.0

Outstanding service. My scheduled appointment was right on time. The quality of the service was great. I recommend Torrance U- Haul to everyone.

William C 
Rating:
4.0

Customer did not leave a comment.

JAMES K 
Rating:
5.0

Can’t think of a thing. The guy that helped me was great. Very knowledgeable and efficient. Thanks.

David W 
Rating:
5.0

Zero.

JOHN K 
Rating:
5.0

Checkout person was very nice.

GREGORY F 
Rating:
5.0

Everything was efficient, and the staff was very friendly. My favorite location!

AARON A 
Rating:
5.0

Customer did not leave a comment.

JAY G 
Rating:
5.0

Nothing, received great service and had a good selection of vehicles.

LEON C 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

You team was excellent! Polite and efficient! Will be back!

Joel B 
Rating:
5.0

Always great experience at this location

JEFFREY H 
Rating:
5.0

Customer did not leave a comment.

LOUIS M 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K 
Rating:
3.0

Horrible parking situation, risk of car being towed away

MARK B 
Rating:
5.0

Great customer service Looking forward to my next visit.

Robert A 
Rating:
5.0

Is the best place for rent anything

Karin G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M 
Rating:
5.0

Minnie was terrific!

EDGAR H 
Rating:
5.0

Fast, efficient, and professional.

ROBIN G 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO D 
Rating:
5.0

Please don’t use Febreze scent in your vehicles. I rented a cargo van and everything afterwards smelled like Febreze - ugh

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

Roscoe A 
Rating:
5.0

Customer did not leave a comment.

NANDHA S 
Rating:
5.0

Keep up the good work

DANIEL M 
Rating:
5.0

fast and friendly

CHRISTOPHER O 
Rating:
5.0

Easy easy! Everything was ready to go and the trailer towed like a dream, and it was fully fully loaded- did the 700+ miles like a champ

JENNIFER L 
Rating:
5.0

Driver “Tommy” was a blessing!

DENNIS C 
Rating:
5.0

Not a thing. It was a very pleasant experience. Will definitely use again if the occasion arises. Pleasant employees and great rates. Extremely pleased.

PATRICIA W 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Pick up was smooth and trailer was ready as promised. Unfortunately I missed adding my wife as a driver at time of pickup... when we called to add her we found out it was too late. They only allow additional driver add ons within 15 minutes of pickup. Hopefully adding this to our review will help others remember to add your relief driver when picking up your rental. Other than that the experience was excellent and the staff at this location were great!

NATHAN P 
Rating:
5.0

Awesome!!! I love this location! Best U-Haul location I’ve ever dealt with, and I use U-Haul fairly frequently too:) Thank you!!!!!

PATRICIA K 
Rating:
5.0

Very easy drop off, super nice staff!

John H 
Rating:
5.0

Customer did not leave a comment.

JESUS A 
Rating:
4.0

NA

PENNY F 
Rating:
5.0

Customer did not leave a comment.

Byron W 
Rating:
5.0

One of the smoothest Uhaul transactions I've had.

ALEX S 
Rating:
5.0

Nothing ,you have a customer for life I really don’t know what I would do with out your service thank you and keep up the great work!

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Amy O 
Rating:
5.0

Customer did not leave a comment.

JON D 
Rating:
5.0

Excellent customer service as always at U-Haul Torrance Pacific Coast Highway and Hawthorne Boulevard

MICHAEL S 
Rating:
5.0

Service was great

PETER C 
Rating:
5.0

Customer did not leave a comment.

Christopher J 
Rating:
5.0

The lady who helped me, (Tina?) was excellent. Fast, courteous and efficient.

JEFFREY F 
Rating:
5.0

Great service and excellent equipment.

JOHN D 
Rating:
5.0

Excellent employees

KAMRAN G 
Rating:
5.0

super easy - extremely practical and useful to move music equipment. Easy to drop off and very nice crew! Thank you!!

JASON B 
Rating:
5.0

My experience it U-Haul has been has been good and I have used them several times before and I do recommend anybody to use them for what they needs

Mark R 
Rating:
5.0

Customer did not leave a comment.

OLIVER M 
Rating:
5.0

Service was excellent.

BETSY C 
Rating:
5.0

Great experience, thank you!

SCOTT P 
Rating:
5.0

Customer did not leave a comment.

AMY C 
Rating:
5.0

Great service! Chase the day workers off the property very annoying.

HERMAN P 
Rating:
5.0

Customer did not leave a comment.

CORNEL C 
Rating:
5.0

This location has always been very kind, courteous, helpful, and knowledgeable. I’ve never had an issue on renting or returning to this location. The staff is great and I will return here each time I have a rental requirement. Great job South Torrance U Haul team!

WILLIAM K 
Rating:
5.0

Customer did not leave a comment.

KARL W 
Rating:
5.0

Customer did not leave a comment.

ANDRES G 
Rating:
5.0

This location is great! Very helpful staff!

GAREE B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Very nice place

GILBERT G 
Rating:
5.0

Very happy with your customer service

SAUL M 
Rating:
5.0

Customer did not leave a comment.

PATRICK N 
Rating:
5.0

Customer did not leave a comment.

SAUL M 
Rating:
5.0

Customer did not leave a comment.

JAY Y 
Rating:
4.0

Customer did not leave a comment.

Armen A 
Rating:
5.0

Great service from start to finish

ERIC B 
Rating:
5.0

Rental worked out well without a hitch! This U-Haul has their s..t together!

ROBERT T 
Rating:
5.0

auto carrier worked flawlessly! staff was courteous and quickly took care of me.

JAMES A 
Rating:
5.0

Customer did not leave a comment.

DANIEL G 
Rating:
5.0

Reserved a trailer online. Called the shop to confirm my vehicle met necessary specs. Got a quick thumbs up. When I arrived, I was processed and hooked up in 10 minutes! Nice work U-Haul!

MARK S 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN O 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N 
Rating:
5.0

Wet good customer service, u- haul app also very good and easy to use.

JULIO A 
Rating:
5.0

All was great except it was a little pricey!!

LA M 
Rating:
5.0

Lower prices and bigger raises to the employees

RUDOLPH C 
No reviews have been submitted for this location.
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