Excellent customer service as always
MICHAEL SCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Upon arrival there was a truck being returned in front of us. They were just standing there, waiting. I walked around until I found someone who worked there. Asked if I could just leave the truck and go. he said yes and I was out.
ROBERT GLower your per mile charges.
TIMOTHY KBecause it was a brand new truck the battery dashboard light was blinking. I had to return to the pickup location to have them figure it out. There was something they had to do to turn that light off. It set my timing back by an hour by the time I drove back over there & got it fixed & back on the road. Annoying but I felt better traveling without the light blinking.
Jennifer CNot sure I’d recommend. Given an old shabby dirty stinky truck. The second one found was slightly better. Still very bad smell caused my allergies to act up. Not good. Both were manually operated with poor mirrors. (Old) Service was great —all except the age and quality of the equipment.
TERESA RNo improvement needed
BONITA BOverall a very good experience....truck was ready on date reserved. Gas tank was full. Truck drove great. Teturned truck to drop off uhaul was quick and easy.
JAMES HEverything was perfect. Everyone was so helpful
DANIEL GNo You have excellent service. Don’t change!
JAMES PJust keep doing the same…
ANGELL TOne of the main head lamps was not working.
NIGEL WLiked that YOU hooked up trailer quickly and gave great instructions on hauling our car.
WYATT AThe facility was closed when I returned the truck.
MARK WOutstanding service. My scheduled appointment was right on time. The quality of the service was great. I recommend Torrance U- Haul to everyone.
William CCan’t think of a thing. The guy that helped me was great. Very knowledgeable and efficient. Thanks.
David WZero.
JOHN KCheckout person was very nice.
GREGORY FEverything was efficient, and the staff was very friendly. My favorite location!
AARON ANothing, received great service and had a good selection of vehicles.
LEON CYou team was excellent! Polite and efficient! Will be back!
Joel BAlways great experience at this location
JEFFREY HHorrible parking situation, risk of car being towed away
MARK BGreat customer service Looking forward to my next visit.
Robert AIs the best place for rent anything
Karin GMinnie was terrific!
EDGAR HFast, efficient, and professional.
ROBIN GPlease don’t use Febreze scent in your vehicles. I rented a cargo van and everything afterwards smelled like Febreze - ugh
THOMAS MKeep up the good work
DANIEL Mfast and friendly
CHRISTOPHER OEasy easy! Everything was ready to go and the trailer towed like a dream, and it was fully fully loaded- did the 700+ miles like a champ
JENNIFER LDriver “Tommy” was a blessing!
DENNIS CNot a thing. It was a very pleasant experience. Will definitely use again if the occasion arises. Pleasant employees and great rates. Extremely pleased.
PATRICIA WPick up was smooth and trailer was ready as promised. Unfortunately I missed adding my wife as a driver at time of pickup... when we called to add her we found out it was too late. They only allow additional driver add ons within 15 minutes of pickup. Hopefully adding this to our review will help others remember to add your relief driver when picking up your rental. Other than that the experience was excellent and the staff at this location were great!
NATHAN PAwesome!!! I love this location! Best U-Haul location I’ve ever dealt with, and I use U-Haul fairly frequently too:) Thank you!!!!!
PATRICIA KVery easy drop off, super nice staff!
John HNA
PENNY FOne of the smoothest Uhaul transactions I've had.
ALEX SNothing ,you have a customer for life I really don’t know what I would do with out your service thank you and keep up the great work!
DAVID BExcellent customer service as always at U-Haul Torrance Pacific Coast Highway and Hawthorne Boulevard
MICHAEL SService was great
PETER CThe lady who helped me, (Tina?) was excellent. Fast, courteous and efficient.
JEFFREY FGreat service and excellent equipment.
JOHN DExcellent employees
KAMRAN Gsuper easy - extremely practical and useful to move music equipment. Easy to drop off and very nice crew! Thank you!!
JASON BMy experience it U-Haul has been has been good and I have used them several times before and I do recommend anybody to use them for what they needs
Mark RService was excellent.
BETSY CGreat experience, thank you!
SCOTT PGreat service! Chase the day workers off the property very annoying.
HERMAN PThis location has always been very kind, courteous, helpful, and knowledgeable. I’ve never had an issue on renting or returning to this location. The staff is great and I will return here each time I have a rental requirement. Great job South Torrance U Haul team!
WILLIAM KThis location is great! Very helpful staff!
GAREE BVery nice place
GILBERT GVery happy with your customer service
SAUL MGreat service from start to finish
ERIC BRental worked out well without a hitch! This U-Haul has their s..t together!
ROBERT Tauto carrier worked flawlessly! staff was courteous and quickly took care of me.
JAMES AReserved a trailer online. Called the shop to confirm my vehicle met necessary specs. Got a quick thumbs up. When I arrived, I was processed and hooked up in 10 minutes! Nice work U-Haul!
MARK SWet good customer service, u- haul app also very good and easy to use.
JULIO AAll was great except it was a little pricey!!
LA MLower prices and bigger raises to the employees
RUDOLPH C