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DANA BCustomer Reviews for U-Haul of Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck may be needing tune up?
KENNETH FThe person who assisted me and was terrific. The staff was very helpful and courteous. Very efficient process.
MELANIE ONot much to say other than comment that I rented a Van expecting to get some dilapidated Chevy equipment, but to my amazement, the fleet (and my rental) consisted of new Fords that do the job so much better and get so much better millage. Good job!!
EDUARDO VI had a very good experience with your South Torrance location. Self- check out was ready to go and easy. Upon return I was planning the self- return, but was helped by a very nice man who made it even easier for me. Thank you for an easy and efficent door to door experience.
Diane NVery punctual & up front. No long wait times in line or surprise charges.
Michael EOnly the wait time to speak to a representative and when returning the vehicle
FRANCIS BThe staff was especially courteous and professional. Will recommend!
KEITH SThe staff is absolutely the greatest! You can’t improve on perfect.
ROBERT BYour staff is great!
DENNIS VThe guy helping me was so great!
JORDAN RNo improvement needed, torrance uhaul is always the best experience. The staff is always prepared, friendly and fast!
Tanya KGreat service
DONALD SNothing to improve. Everything was easy peasy. Thanks!
Alicia REverything went to expectations. Thank you
MICHAEL TUhaul team is very helpful. Easy to rent equipment. I have rented there many times and will continue to do so.
BRUCE WExcellent, kind, and professional employee. God bless them Kamran
KAMRAN GI have rented here several times- either a trailer or van. Each rental has been a pleasant experience. Equipment ready, knowledgeable staff.
Francis RThe man who attached the trailer was good, the rest were distracted, absentee, unhelpful.
CHRISTINA FExcellent customer service as always
MICHAEL SUpon arrival there was a truck being returned in front of us. They were just standing there, waiting. I walked around until I found someone who worked there. Asked if I could just leave the truck and go. he said yes and I was out.
ROBERT GLower your per mile charges.
TIMOTHY KBecause it was a brand new truck the battery dashboard light was blinking. I had to return to the pickup location to have them figure it out. There was something they had to do to turn that light off. It set my timing back by an hour by the time I drove back over there & got it fixed & back on the road. Annoying but I felt better traveling without the light blinking.
Jennifer CNot sure I’d recommend. Given an old shabby dirty stinky truck. The second one found was slightly better. Still very bad smell caused my allergies to act up. Not good. Both were manually operated with poor mirrors. (Old) Service was great —all except the age and quality of the equipment.
TERESA RNo improvement needed
BONITA BOverall a very good experience....truck was ready on date reserved. Gas tank was full. Truck drove great. Teturned truck to drop off uhaul was quick and easy.
JAMES HEverything was perfect. Everyone was so helpful
DANIEL GNo You have excellent service. Don’t change!
JAMES PJust keep doing the same…
ANGELL TOne of the main head lamps was not working.
NIGEL WLiked that YOU hooked up trailer quickly and gave great instructions on hauling our car.
WYATT AThe facility was closed when I returned the truck.
MARK WOutstanding service. My scheduled appointment was right on time. The quality of the service was great. I recommend Torrance U- Haul to everyone.
William CCan’t think of a thing. The guy that helped me was great. Very knowledgeable and efficient. Thanks.
David WZero.
JOHN KCheckout person was very nice.
GREGORY FEverything was efficient, and the staff was very friendly. My favorite location!
AARON ANothing, received great service and had a good selection of vehicles.
LEON CYou team was excellent! Polite and efficient! Will be back!
Joel BAlways great experience at this location
JEFFREY HHorrible parking situation, risk of car being towed away
MARK BGreat customer service Looking forward to my next visit.
Robert AIs the best place for rent anything
Karin GMinnie was terrific!
EDGAR HFast, efficient, and professional.
ROBIN GPlease don’t use Febreze scent in your vehicles. I rented a cargo van and everything afterwards smelled like Febreze - ugh
THOMAS MKeep up the good work
DANIEL Mfast and friendly
CHRISTOPHER OEasy easy! Everything was ready to go and the trailer towed like a dream, and it was fully fully loaded- did the 700+ miles like a champ
JENNIFER LDriver “Tommy” was a blessing!
DENNIS CNot a thing. It was a very pleasant experience. Will definitely use again if the occasion arises. Pleasant employees and great rates. Extremely pleased.
PATRICIA WPick up was smooth and trailer was ready as promised. Unfortunately I missed adding my wife as a driver at time of pickup... when we called to add her we found out it was too late. They only allow additional driver add ons within 15 minutes of pickup. Hopefully adding this to our review will help others remember to add your relief driver when picking up your rental. Other than that the experience was excellent and the staff at this location were great!
NATHAN PAwesome!!! I love this location! Best U-Haul location I’ve ever dealt with, and I use U-Haul fairly frequently too:) Thank you!!!!!
PATRICIA KVery easy drop off, super nice staff!
John HNA
PENNY FOne of the smoothest Uhaul transactions I've had.
ALEX SNothing ,you have a customer for life I really don’t know what I would do with out your service thank you and keep up the great work!
DAVID B