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MIESHA MCustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MATTHEW CKevin was very helpful and I was able to to pick up the rental truck without any problems.
RENEE OExcellent members on yet team thank you for your service!!!!!
DANA BFast and easy, no hassles. Initial staff answered my questions and assisted me to the right size unit for my use. Unit surpassed my expectations for viability. Changing my pickup time after hours was handled with no issues; and return was the simplest thing ever. Mighty Fine!
THOMAS HVery professional staff in customer service
FILIBERTO AThe staff at the Vallejo location are excellent. They do a good job of moving customers through the pipeline.
DOUGLAS SGreat experience staff was awesome and professional.
BRIAN CSome stores closed to early.
TOMAS DIndia was fantastic.
KIMBERLY RIvory was extremely helpful, communicative, and had the best customer service! Not sure if he’s manager but he should be! Best service we’ve ever had! Thank you Ivory
JENNAFIR HKeep up the good work thank you 😎🇺🇸
JAMES AThe inside and outside windshield were filthy. I could not even see out of it. It would also be nice if the gas tank wasn’t almost empty.
STEPHEN PImprove the App. I haven’t been successful in either the Check-in or check process using the App. It never accepts pictures.
ANTHONY AThank you keep up the great work 😎🇺🇸
JAMES AAll the staff members here were extremely friendly, professional and efficient. I did not get the names of the customer reps, but the two black ladies were quite pleasant during my visit in requesting a rental truck. If you have the option to choose, opt for the Ford instead of the GMC. I have rented numerous trucks in the past, and the Fords had better drivability than the GMCs.
JONATHAN LKeep up the good work thanks 😎🇺🇸
JAMES ABest run business in the area
FREDERICK AThe staff was absolutely outstanding they resolved all issues in a matter of seconds. Thank You Very much!! For a Well,Prepared Crew.
KEITH PIn addition to a cut lock the back of the truck had cigarette butts and wet tissue.We had to wash it out before we could start. Additionally, move time was extended because of the broken lock the truck could not be preloaded.
MAEODIS JThe young lady at the counter. Excellent customer service, very informational, goes out over beyond. Thank you.
DONNA CThe african american guy that works there have excellent customer service very friendly and caring. 10/10 must use this location again.
BRITTANEE LGood and friendly customer service
MICHELLE HSuch a bummer to reserve dollies and not get them.
Eric PCustomer service is very bad !! I received a truck with a nail in the tire, tire pressure did not come on until I got onto the freeway. The manager stated she forgot the truck was out of service. Upon returning the vehicle a different employee had me wait saying he will check me in after waiting 10 mins he said oh someone else can check you in . The customer service at this location is HORRIBLE ! Definitely would not recommend
DARRYLNIQUE LStaff were friendly and efficient
ROBERT VPerfect location, great customer service from every team member and manager, and had clean trucks available
DANYELLE BKeep up the good work thank you so much 😎🇺🇸
Jim VLewis and his fellow coworker were polite, professional and so helpful! It was our first time using the mobile check in and they were patient and understanding with us.
Philip Cwe dropped the truck off the same day
CHRISTOPHER HRip otf steal your money lieing about mileage and gas do not go there so untrust worthy
MITCHELL BKeep up the good work thank you 😎🇺🇸
JAMES AHave more staff in office.
Scott CYour team did an amazing job in helping me with my rental of a van! Keep up the good work!!!
EPHRAM Y1)Have gas in the truck 2) Online check in is useless , never worked for me 3) IT department needs to clean up infrastructure. System is always down whenever I need to rent or return Other than that all employees are helpful; especially India. Shes fast on her feet while remaining calm, professional and kind- she deserves a promotion & raise. I run my own business and appreciate great customer service…
ERWIN RI forgot my eye glasses in the rental van. I reported it to the 800 customer service center as it was after hours. I was informed I would receive a call following opening, but that did not happen. I called the store at opening & there was no answer. I phoned the 800 customer service center again. The rep called the store and was told by Lena (sp) no glasses were found. I made a conscious decision to go to the store and double check. I encountered the parking lot attendant who informed me that my glasses were in fact recovered and in the lost and found. Lena did not personally look for them or inquire about them from other employees as she reported to the customer service rep. that she did. I have no plans to patronize UHaul on Solano (Vallejo, CA) in the future.
LASANDRA JSpeedy and friendly experience. Will definitely recommend.
BISMARK YMore personal on the front desk. Thanks
LILIANA LHave enough workers, so it doesn't take forever to check in or out
CLAUDE GAlways friendly, efficient, and speedy pros. Appreciate this group.
STEPHEN BGreat customer service
JOHNIKA OManager was great help with my rental 5 stars
YOLONDA BExcellent service
ALBERT BMs Gibson is awesome 👌
FREDERICK AI had trouble with the app. The attendant was very helpful.
CATHALINE CAnother great job
JEFFREY BKeep up the good work thank you 😎🇺🇸
JAMES AThe lady that works the counter has amazing customer service and made the experience quick fast and easy. Very grateful for her.
ALEXANDRIA TIt was fine except that they forgot to put the dolly in the truck, i got charge for it but i didnt have it.
IDA IJust excellent
CARLOS EGreat customer service, easy rental online, checking out and returning.
AMELIA GThe young lady was very kind and provided me with resources for verbal communication. Very efficient staff, highly recommended.
JULIO VThank you keep up the good work 😎🇺🇸
JAMES ASet employees there and general manager are amazing
ROXANNE HThe front desk woman, I believe her name was Indya, was very helpful, polite, and customer success focused. Much greater experience than expected out of Vallejo…
GEORGE CThank you😎🇺🇸
JAMES Aasssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience