Customer Reviews for U-Haul of Vallejo

Rating:

5.0

Just excellent

Rating:

5.0

Great customer service, easy rental online, checking out and returning.

Rating:

5.0

The young lady was very kind and provided me with resources for verbal communication. Very efficient staff, highly recommended.

Rating:

5.0

Thank you keep up the good work 😎🇺🇸

Rating:

5.0

Set employees there and general manager are amazing

Rating:

5.0

The front desk woman, I believe her name was Indya, was very helpful, polite, and customer success focused. Much greater experience than expected out of Vallejo…

Rating:

5.0

Thank you😎🇺🇸

Rating:

1.0

Keep up the good work thank you

Rating:

1.0

Systems kept crashing so it took 1 1/2 hour to secure a u-haul that was already reserved online. In addition the U-hual I received was full of U-hauls supplies including gas tanks and spare tires. I secure U-huals for my small business often and I will never reserve one at the Vallejo location again. That's IF I ever give U-haul my business again.

Rating:

5.0

Good selection. Easy access. Easy after hours drop off.

Rating:

5.0

The staff at the Solano location in Vallejo Calif is so awesome and professional. They went above and beyond offering assistance and advising me of things that would contribute to a smoother move into my new place. Ivory, Lewis, and India ( The Manager) actually everyone at that location are A+ rated!

Rating:

3.0

The staff made me get back in truck turn it around and drive in the direction they wanted it to come in. I could not see where to enter and came in from a side street and side entrance not marked exit. They could have taken keys flipped around and checked over everything all at same time. Instead I had to go back out move it, then go back inside. Then I was told your good to go... I said no, I need a receipt. Then I had to wait for the guy to have someone else go out and check the vehicle over and come back to say good to go. Lot of steps for me upon return. Seemed to complicated compared to check out where they were very attentive.

Rating:

4.0

The gentleman that help at the desk was very helpful. The mileage was incorrect as was the gas amount. He instructed me to take a picture. I'm glad I did. When I got to my drop off location, they tried to charge me for mileage, and I had proof that it was incorrect to begin with.

Rating:

5.0

Staff was very friendly and helpful. Great experience

Rating:

5.0

Louis was excellent and friendly and made the experience a positive one when it could have been frustrating

Rating:

5.0

Kevin helped us and provided excellent customer service.

Rating:

1.0

I was expecting a $112 but was charged $269. My reservation #14704848 reserved for a 930AM pick up, I wasn't able to drive away with the vehicle until 11AM and I had to go straight to a fueling station to start my rental time 1-1/2 hours after my time was started. No fuel, no appliance dolly no furniture pads, and no utility dolly was made available or used. I feel that I have been cheated by the UHaul company. I expect at least $156 dollars to be credited to my account but I also feel like I should not get charged for equipment and materials I did receive or use. There was no gas in the vehicle so I brought it back in 8hrs with more fuel than when I received it.

Rating:

1.0

I was charged extra with no explanation after dropping the vehicle off in good condition

Rating:

5.0

Your shop is VERY well run. Everything is explained and simple.

Rating:

3.0

Male employee must learn how to be polite towards customers when talking

Rating:

1.0

The counter person was RUDE! he threw the keys onto the counter. And when you turn in the vehicle, they want you to do self checkout. No, I don’t work at U-Haul

Rating:

5.0

nothing

Rating:

5.0

Thank you keep up the great work 😎🇺🇸

Rating:

5.0

No improvements. Already a friendly, helpful location.

Rating:

5.0

Love the employees, helpful, and the rental process was quick in and out. However, the truck itself had significant exterior damage—nothing major, just long scratches, dents, and dings. I walked around to video everything so I would not be charged for the damage. The interior is actually pleasant and clean, no smells or stains. Everything functions as expected. The air conditioning, heater, radio, and lights are all good. The truck had no gas, literally 3 miles to empty, so they said you would need to get gas now. Okay, I had hoped to drive it for a little bit because it was the largest truck they had, to be familiar with it before attempting to maneuver it through a gas station. The truck rode a little rough, but I thought maybe it was because it was low on gas. Made it to the station and pumped gas, no problem. But the truck still felt like it was struggling and needed a tune-up or more work. Driving up a hill was very slow with the pedal all the way down. Glad I didn't have far to go. Also, black exhaust smoke was pretty bad. It was a short local rental, so we managed. The rate was excellent so I would rent from them again. I will be more aware of how the engine was running before loading the truck.

Rating:

4.0

None

Rating:

4.0

Loved the lady at the front desk who helped me she was so friendly and helpful

Rating:

5.0

Very knowledgeable and courteous staff members made it very easy to rent and return equipment. I recommend Uhaul and in particular the Vallejo location at 2050 Solano Ave..I will return to them for my rental needs.

Rating:

3.0

Customer service it’s “ok”.

Rating:

5.0

Muy buen servicio

Rating:

5.0

Keep up the good work thank you so much 😎🇺🇸

Rating:

5.0

At U-Haul today, I experienced the best customer service I’ve seen in a while Ivory and the guys there made sure I had a truck and everything was ready to go. Thank you again.

Rating:

5.0

The customer service was awesome! There was a tire service light displayed on the dashboard of the first truck and the swap out was fast and smooth. Some rates were reasonable, and I was able to get a lot done with the use of a 10 foot truck.

Rating:

5.0

Keep up the good work thank you 😎🇺🇸

Rating:

5.0

Keep up the good work thank you😎🇺🇸

Rating:

5.0

Your staff did an amazing job helping me with my order! Keep up the amazing work!

Rating:

4.0

The lady working at check in was very friendly. It was busy and she made sure to be attentive to everyone.

Rating:

5.0

The employees are very friendly and knowledgeable. This is the only U-Haul place I will rent from in Solano county. They have the right equipment when I need something. Thanks for having that motorcycle trailer I needed at the last second!!

Rating:

3.0

Black guy at the counter laughed at me for doing the mobile check-in (I didn't see any funny on that) but the lady was so kind and helpful.

Rating:

5.0

Friendly service and helpful!

Rating:

3.0

I overspent on gas because you gave me the truck almost empty (at 1/8th tank). Makes it difficult to gauge how much gas I will need when I have to add gas as I pick up the vehicle. You should have a policy of refilling to a decent level.

Rating:

5.0

Employees where courteous and very helpful

Rating:

5.0

Keep up the good work 😎🇺🇸

Rating:

5.0

The gentleman I worked with at the beginning of the day at the counter needs a RAISE! What service when he was woefully under supported by the scheduling management. Polite, efficient, multitask and handle miscommunications with clients beautifully. And the staff that called me to remind me to drop the truck back at the end of the day - also killed it! What a team

Rating:

5.0

na

Rating:

4.0

My mobile pick up took a bit longer than anticipated since the vehicle I was assigned was blocked in by another rental vehicle. I would work on parking arrangements by pickup time.

Rating:

5.0

I have now logged two 2200 mile trips with uhaul car transports, and i wasn’t let down. Thank you!

Rating:

4.0

Great customer service.

Rating:

5.0

Great customer service, I was greeted by a very happy guy. He was so cheerful. I didn’t know he was a worker, yes he was wearing his uniform. We were laughing so hard, I never noticed his uniform, until we walked inside the building. Anyway, this U-Haul location is my favorite, your staff is very friendly.

Rating:

5.0

Keep up the good work. Thank you and be safe always.

Rating:

3.0

The customer service in the beginning of the day was great. THE RETURN- SUCKED! The online return process was a bit of a nightmare and took me over 30mins to complete....the system wouldn't capture the 100 photos it required, it calculated the odometer incorrectly by X2 it from 30 miles to +60 which cost me an additional $30, it kept freezing up, & when I went to complete the process the system said that I did not have a rental AT ALL....so I didn't know if the online system actually returned the truck rental or NOT. I was so so frustrated....this is not the first time I have used this return process & had similar issues but was NOT overcharged. Overall the online return process needs a SERIOUS tech overall. Definitely affected my overall review.

Rating:

2.0

Gave me a extremely dirty trailer with two bald tires showing wire. I was told "when I run into an issue call roadside"

Rating:

5.0

The app was awful. We couldn't to fully work for pickup or drop off and ended up having to do in person for both which was disappointing! Lewis and Oscar were very helpful. We appreciate their customer service!

Rating:

5.0

So Friendly!!!! Thank you guys!!!!

Rating:

4.0

The agent (Ray?) that checked me out was very friendly and was working very hard that morning. His colleague and his manager was nowhere to be seen with a lobby full of waiting customers. Ray salvaged what could have been a disaster of a check-out.

Rating:

5.0

Keep up the good work 😎🇺🇸

Rating:

5.0

Keep up the good work.

Rating:

5.0

Exelent costumer service

Rating:

5.0

The driver’s side window of my 10’ truck was very hard to roll down and the door did not shut easily without slamming it. Otherwise, the front desk and drop-off service was great!

Rating:

5.0

Nothing to improve. It was a smooth and easy check in and check out. And your employee Lew goes above and beyond. He has a great attitude, friendly, and makes the whole process easy.

Rating:

3.0

Continue To Be Customer Friendly.

Rating:

2.0

They were severely understaffed and myself and a few others were waiting quite a while to be helped. Also the cab of my truck I rented reeked of cat urine and needs to be thoroughly cleaned out. There was also a check engine light on, and the engine was making weird sounds as I was decelerating. But I will say the gentleman who helped me at the counter was lovely!! 10 stars and A+++ for him!

Rating:

5.0

Great customer service!!

Rating:

5.0

Good employees, very friendly and helpful. One glitch, I couldn't upload the pictures of the van at check out. The website was so slow the uploads timed out.

Rating:

5.0

Great service great customer service

Rating:

5.0

asssddd

Rating:

4.0

staff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.