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TONY RCustomer Reviews for U-Haul of Vallejo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely amazing experience. Nicest and most helpful folks in this location.
ZEYNEL SKeep up the good work
JIM VFor a Sunday morning pickup, it was somewhat chaotic. Once we made it through the line, which took a while because the person at the counter also had to keep answering the phone and putting people on hold while they were processing our dispatch. Post dispatch, it was hard to see who the employees were who could help get hooked up and out of the lot. The trailer was well used but still functional. It had some grungy spots in the two front corners and smelled like it had hauled garbage. That was the reason we no in the above radio button.
JAMES DAlways a good experience here!
FREDERICK AI think the location should be aware of their busy days and have better staffing. The young lady working was the only person, with a line out the door. She gave excellent customer service. However, being properly staffing during known busy days & times would be less frustrating for customers
JEROME JThe young woman running the office at pickup and drop off is an excellent employee.
CURTIS SThis location was super-easy to get to and drop off is cake. I accidentally left my phone in the cup holder and they were really diligent about calling my emergency person to let me know I left it. Everyone was really friendly and helpful, and I'd definitely come to this location again.
JENNIFER BCan't get any better than u haul moving service!
MICHAEL ANothing
LAWRENCE CThe receptionist or customer service representative was very, very helpful! Pretty the only thing went right that day for me!
ANGELA TI wasn't able to get a earlier time wich was ok but the truck didn't run that good at all
Vickie WAlford
FREDERICK AU Haul just takes your money no explanation of the contract has changed and customers should be aware of paying for mileage if you go over a bridge, different fees this should be explained during rental purchase
DEBORAH MAlways in excellent experience here Alford
Frederick AThe customer service was stellar! Grateful to have such a pleasant start to what would be a tough day of moving.
Shannon RThe staff (both renting and returning) were polite and friendly, The process of confirming the truck's condition, milage, and gas level is simple and much superior to the old paper method. All in all, a class act!
Randa FGood good!!!!
MARCO TThe staff was friendly and courteous as well. Both times —. Picking up the van and returning it. Thank you.
MICHAEL HNotta! All went well.. trailer followed most excellent!
LESLIE Sshe's great customer service,Thanks
paulo sJust having the gas full when pick up that's it
JOHN HThe day I rented a truck the system was down. The young lady who assisted me remained professional and helpful as the line increased and the time seemed to slow. She had to call bx me back to charge me. I was impressed with how she handled the situation.
Gertrude LStaff knowledgeable and efficient
PATRICE LGood running equipment
Douglas GEverything went very well. The location was very busy. The staff handled the busyness very professionally. The process was very smooth.
WILLIE RI explained problem with gas tank in attempt of preventing the next guy from having issue .
TROY SThe location I dropped off was Richmond 23rd st .
JADE CKeep up the good work!!
HELENA FINDIA did a great Job helping me out and fixing the problem that I had with the reservation. She was above and beyond amazing. Customer Service was Great.
EUGENE LVery nice employees great costumer service and clean trucks ..love the experience. Thank you
SERGIO BCustomer service / wait time
Takeia BVery helpful with everything and kind
JACQULENE THave vehicles properly checked before rental. The vehicle I was allocated did not have A/C, and only delivered HOT air continually and could not be shut down.
DOUGLAS GLet folks know if there is a USB port in cabin. Super glad there is would be helpful to know beforehand!
Elijah GI think you guys did everything great. Using the app to reserve a rental is great and you can also do it in store which was great also it was all very fast and easy.
SHANNA BCustomer service was excellent at the front desk. The outside attendants were knowledgeable and friendly as well as uplifting in helpful words. Upon returning my equipment, larger vehicle trailer, staff were quick to help undo the trailer from our truck and again were affirming in hope for the task at hand. Will recommend and use this place again for trailer, box truck and any moving needs.
Grayson FSteering was slightly loose, which made it a bit difficult to drive in strong winds. The location was understaffed at 8 AM. Pleasant people, though.
MICHAEL RVery convenient and the staff is friendly
NORMAN DThe receptionist was very helpful.
LAWRENCE GFront counter Associate had an attitude. Overheard her saying customers have no common sense. Two small children left to fetch paperwork for her. Rental truck had 1/16 of fuel and 40 miles left until empty. Contract said it had 1/2, the same employee happened to be outside so I told her and she said to wait in line again and tell somebody else then after waiting In line again same employee was working counter again and she said get some fuel and take a picture. I would avoid this location
Douglas GThank you team!
LASHAUN HBrandon at Vallejo U Hual was uninterested in helping anybody. He does not want to be there just send him home
ROBERT BAs long as Ivory is working for you guys you will be set. Great customer service. Instead of canceling my reservation, he came up with a solution and saved my day. I will definitely be coming back to your facility in Vallejo because of the great customer service.
DAVID BI had a very smooth and easy experience. Did my booking and checking in all with the app. The staff was very nice and helpful. The entire experience was very smooth.
SHANNA BTalking and renting from agent Lina was pleasant and informative make rent from uhaul so easy
JOSE AVallejo Uhaul off Solano is fast convenient and Amazing Customer Service
JOHN HAmazing Customer Service and Fast too
JOHN HThe trailer we reserved had a flat tire the whole time, it's a miracle we made the trips the whole afternoon without any accidents. But the staff was amazing, was very hardworking, had an answer for every question, great attitude, friendly and performed the job swiftly. Good job Ashley! The u haul location in Vallejo is one of the best.
LOGAN HGreat customer service!
JAMES HI picked up my trailer from U-Haul Vallejo and I think the employees were super nice and helpful but I never received the furniture pads I ordered/requested with my trailer. A move is very stressful and time consuming so I did not have enough time to go back to the location and ask for the furniture pads. Overall it was an average experience and went smoothly in regards to pick up except for the furniture pads.
ONA SOur reservation from the internet website was wrong and redirected us for a pick up 40miles away. We went directly to the store and they provided excellent service. They were able to find the equipment we needed and we were on our was.
MIHAIL DIndia the agent was great and pleasant
JANNELL WGreat experience. Not a particularlyu long wait to pick up, and the employees on pick up and drop off were wonderful. Thank you much!
REGINA MService was excellent.
Clifford OIt was a great and helpful experience. All staff was very friendly and supportive throughout experience.
JOSEFINA AIndia
CRAIG BBeautiful people, always happy, wearing a smile on their faces.
WANDERLEY Rasssddd
Lee B | Overall Experiencestaff there was the most positive. I was a little worried about the location and security but after talking with staff felt better. Asst Manager Calvin was super helpful with good customer service.
David L | Overall ExperienceNigel at the Vallejo store and Belinda in east bay scheduling get 5 stars. U-boxes not available as scheduled on either end. Nigel and Belinda were the only of 20 U-haul staff that took care of biz.
Joseph S | Overall Experience