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SUSAN TCustomer Reviews for U-Haul of Vestal
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience. Staff was friendly and very knowledgeable. The U-Haul rates were very reasonable. I would definitely recommend it to anyone looking for an affordable moving experience
AUDREY WWhile the van I rented was adequate for what I needed and got the job done, it was dirty inside and smelled of stale cigarette smoke. The bed of the van was dirty with dried mud and bits of other outside junk, I had to cover it with a sheet to protect the mattresses I was transporting. This was my first experience with a uhaul rental.
KAITLYN CEasy-Shmeasy Excellent price.
MICHAEL GJayson and Jessica do a top notch job. Keep up the great work and thank you.
RICHARD EIf the vehicle reeks of cigarette/cigar smoke, spray it with odor neutralizer, please. Otherwise everything was great. Thanks
MARY AAmazing customer service. Employees are always respectful and professional.
JAY MExcellent in all ways. A pleasure to work with.
DECLAN OI filled my gas tank but it was 1/8 tank short. I was charged $20 for an 1/8th tank of gas. It would be one thing if you filled the tank for each customer, but this vehicle will go right back out with the amount of gas it had when I turned it in. It left me feeling very sour about an otherwise perfect experience. Is a small amount of gas worth alienating a repeat customer,?
SYLVIA RNever went 45 miles
LYRON DFriendly helpful staff
Hope DThe nice lady who helped both at pick up and drop off was professional, courteous and helpful. Keep her happy she’s a great ambassador of your company.
Edwin MStaff was very helpful and accommodating. We accidently left work key's in the truck and they called me the following morning to say they had found them and I could come pick them up.
Tammie AShould’ve been swept out there, mulcher some kind of debris in the trailer that I rented
JEFFREY NNothing, the staff couldn't have been better
EDWARD MStaff was very knowledgeable and helped me quickly
DOUGLAS WPick up and drop off is very easy.
ANTHONY JThe Vestal, NY, U-Hall facility was great—all plusses! However, I first tried to return the trailer to the recommended VAL-U Auto in Owego. The place was a disaster—dirty, congested, and unwelcoming. In fact, I was turned away and told to go elsewhere, as they could not be bothered to assist me. Take VAL-U Auto off your list for returns!
David EEveryone that I have dealt with at this location has been very helpful.
JAMES HFrom first walk in until the end of my rental everything was amazing. Very helpful and knowledgeable staff.
JAMES HApparently the furniture dolly was broke on the bottom. I actually ordered it by mistake and noted that to the sales person (Jessica). When I received the dolly it was pouring rain, I drove up to the door she threw it in the back with the blankets and I left. I never used it! When I returned it, it was flagged and I was charged over $84 for something I never touched.
SCOTT SAfter a 4hour drive and unloading the truck and getting gas. I dropped off the truck It was so nice to just get in and out so quickly she was great
GILBERT RThe sun shield was behind the seat of the truck. Not helpful for a sunny day.
LORI GExperience was excellent. Maybe get better technology on trucks to facilitate phones gos etc
JOHN EI'm very satisfied. Have used U-Haul to move for many years.
SUSAN GI said No for clean because it REEKED of smoke, it was not pleasant for me, but atnleast a nice day and could keep the windows opened. That said, it wasn't outside my expectations honestly and the location and staff were really nice to work with. Except for the smoke, maybe even despite it really, the easiest and nicest rental I can remember.
WILLIAM HThe staff here went above and behind. After a major issue at another location and generous discount was offered at this location when it was not even them who I had the issue with. 10/10 would 100% would tell others to shop here.
ERIC MJessica Fenescey was very helpful. She was very easy to work with and ensured I was all set. She reviewed the truck with me when I took it and when I came back. I felt like she had my back during the process. I was very concerned coming in from Syracuse, as the other 2 locations in Endicott did NOT have good reviews. This location and the people were really great. Jessica noticed I was about to pull away and I had the back door totally open. Would have been really bad. She paid attention and made sure it wall went smooth for me! It was already a stressful day and I am glad to say, the truck rental went totally smooth.
CHRISTOPHER PThe truck was not ready to be rented again-the engine rattled in an alarming way and the gas cap was broken. The staff was incredibly friendly and helpful though!! I'm grateful for those with whom I interacted!
JANEAN SJay is outstanding! Keep up the great work!
RICHARD EMy overall U-Haul experience was horrible. My reservations was changed to the next day without notice. I found out an hour before my scheduled time, when I called the location, that my reservation changed. By that time I was not able to find another truck for the day I really needed. Then I was scheduled to pickup the following day for 830 and the location did not open until 9. My experience with the Vestal location was fine. I arrived at 820 for my 830 pickup. The location did not open until 9. The lady was friendly when I told her what happened, as she was getting out of her car. She said she would get me in and out. For the most part that is what happen. She had to get some other trucks ready to go as well.
FREDRICKA LMany thanks to the guy who came to check me in!
JANEAN SU-Haul counter staff member was very helpful. However, U-Haul needs to make sure rental vehicles are truly clean and well-maintained: - Rental truck needed to be swept out before use - Drivers-side exterior mirror would not stay in position despite being tightened - Bag of rental blankets contained only 8 instead of the 12 listed on the contract
Thomas SUhaul was clean and ready to go..Jason completed transaction. Very friendly and professional. Days later I called about a missing hat. Jessica promptly looked for it in the truck and followed up with a return call. Caleb and Jason greeted me when I claimed the found hat. No need to change a thing. They were all great. Ps refund for over estimated miles were promptly processed. Thanks so much.
JOHN GJayson is great at his job! Ty
RICHARD EService was good but I received a truck with spilt beer inside the truck. The floor was sticky inside box because of the beer.
MARCO LVery understanding about rear gate issue
JAMES BIt just take alot of gas so be mindful
SHANTE PEasy rental, easy check in
EDWARD CThe trailer for the most part was clean but in the back by the ramp each side leaves and gravel. I cleaned it out/ sweep before taking it back. I would rent the trailer again and like it better then the other trailers.
JOANN EVery good business, run very smooth with pick up & return.
bob hI was very pleased with my U-haul experience. The truck rental went well. The staff at the Vestal location was very accommodating & nice. Thank you again U-haul !
peter sVery helpful and professional staff (Jason) who made the entire rental easy.
Steve TOverall functional and decent got the job done, a lil rough cosmetically, just needs some tlc on the truck. Had moble pick up for 630 went to pick up, truck unavailable and it failed miserably for me…
MATTHEW LGreat job and friendly guy at the desk
JAMES ARenting the van was seamless. The Mgr. was very friendly , knowledgeable and socially adroit. I will be back again,I am sure.
PAUL TThe manager in Vestal, NY was very accommodating and helpful.
Lori FThey gave.e the worst truck,all beat up with the check engine light on. None of the packing materials I requested were in the truck at pick up.
Donald CComment: Excellent customer service.
Robert HWould have preferred too drop off at our destination. We had to return the trailer to this location, 80+ miles away! Unable to get back before closing time!
CAROL JJessica was awesome i think thats her name it was. Super friendly and nice. Glad I went.
CHRISTIAN FEveryone was pleasant and very helpful. First location at Johnson City didn’t have what I needed so they reserved one for me at Vestal. I would recommend both locations to anyone who needs a rental.
CLIFFORD LGreat customer service.
ANGEL NThe equipment worked well and I had no issues
JOHN SBest staff ever here! Thanks for the help!
Colin HExcellent!
JOHN FProbably not the branch's fault bur they first changed my location to Owego unexpectedly, then they didn't have the requested truck giving me a giant 26 foot beast. At check out they almost charged me twice than the amount agreed upon with Uhaul. Horrible experience
CAMILO MThe manager who works there has to be one of the best employees I’ve ever dealt with. I can’t say enough good things about his helpfulness. Excellent guy!
JOSEPH K