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John CCustomer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've had a u pod for a year and my contents ate dry Arianna and Brittany? are the best
KEITH GFinish driveways.
darvin lGreat customer service and friendly would recommend to anybody
RONALD AVery helpful
KEVIN CMileage rates are just too high. Especially when I have to drive 6 miles to the location because it's the only place with enough equipment to have everything available. Because of this I will definitely need to look at other options.
Jacquelyn CTodo bien
MARCOS RThe customer service was amazing as always!!
RAYMOND LPerfect
ALLEN CThere were three lights on and one message about the tires. It gave me some anxiety because one light looked like an engine. Otherwise everything was great!
SUSAN HEmployee forgot to put dolly in truck. I had to come back to store to get it. Over 45 mins and i was charged for mileage and gas over $348
Bobby DI don’t know what you can improve as my whole transaction and rental went very smoothly - all good!
JON CI picked up a 5'x9' trailer. The trailer looked well used and road with the tires bouncing. I only need the trailer for a short distance on local roads. Otherwise; I would have taken the trailer back. It would not have been safe on the highway. When I returned the trailer and commented on the tires.....there was no response.
NORMAN Wkeep doing what you are doing
JOSEPHINE VDylan was efficient and very helpful
JEFFREY FAlways dependably well-run and organized. Same as Gadsden AL location.
JAMES MMake it easier to rent a van and travel over 750 miles and still be able to do the reservation on line. I had to call in to get the right mileage rate and make sure I was not over paying for mileage.
ERIC B👍🏻
ION CI have been served by this staff on every of several occasions efficiently, respectfully, thoroughly, and fairly. I DO in fact recommend this location enthusiastically to others when the question comes up.
DEAN WEverything went as planned. Friendly and professional staff. Equipment worked well.
ROBERT DIt is so much cheaper to rent a trailer than to pay to store one. It is a quick and painless process for me. And on another note, I'd like to give credit for the staff for their great patience in helping the woman in line in front of me. She was elderly and using a walker. She got a little confused, but they were very patient with her getting the paperwork done before her grandson came back in to handle the rest. The staff took time and treated her with dignity and respect.
LORI CFast and quick to get my trailer as a walk in, my data was already in the computer
PAUL GExcellent experience without exception
DEBORAH TEasy out and in. Best uhaul in St Pete!
JON GMy experience with this U-haul rental was very easy. The staff member who helped me (Maya) was prompt, courteous and professional. I would highly recommend U-haul.
HECTOR GI have used this facility many times. Never had an issue until this visit. Rented a 10’ box truck to move my daughter. Truck ran well and did exactly what I needed. Except the A/C was not working. In Florida, on a hot day, A/C is needed. Other than that everything was great. Always great people and great service. Was not able to speak to anyone about this issue, as it was returned after hours.
KERRY LI have used this branch of U-Haul countless signs from many years and I will continue as well. I have recommended this branch their management and employees to my family, friends and fellow Veteran’s. I promise you you will be as impressed as I was with their professionalism knowledge and respect. Sincerely, Wayne Landry Saint Petersburg Florida
WAYNE LExcellent service, timely, safe and clean. Truck well maintained. Our go to place!
Karen HWas happy called booked what I needed for someday Only thing thought was going to be 30 dollars and tax,with of course gas.Ended up over 44 dollars didn't have to try far They got us ..but we got free couch that would of cost over 99..but make sure you ask out the door price.
EDWARD FThe staff are very professional and knowledgeable. Devin is one to be emulated by his peers. Devin was very helpful and kind. I rent here often. It is very convenient at this location. Thank you U-Haul Guys.
JAMES ONice
BERMAN PNothing your doing it very good
RICHARD SAbsolutely the number 1 Uhaul location in St Pete, bar none. Equipment is outstanding; very clean showroom and even the work area is kept very clean, well maintained trucks and trailers, and a great selection of different vehicles. Whether it’s boxes, tape, moving supplies, trucks, or even a HITCH you’re in need of, this is your U-Haul go to. Highly qualified team of workers; on the line and working behind the counter. Seriously, go once and you’ll see why this is your new go to U-Haul The team really shines here.
MARVIN BExcellent experience from booking thru App to local check-out service onsite, to Web Based condition check of equipment, to after hours drop-off, & next day check-in. Smooth as silk, no surprises. Great Staff!!!
KENNETH FVery good service.
BRIAN CThe passenger side door leaks, it rained and the passenger side was soaked inside the cab.
AUTUMN EMake sure that what you put on the gas is correct instead of charging customers for your bad practices.
SHANISE GGreat experience! Needed a last minute Uhaul, turn to this location for a Cargo Van, I turned to this location and I couldn't be happier. Very clean, well maintained inventory, readily available cargo van made my move a breeze. Many thanks for a stressless experience
STEVEN DAlways good rental gear and Excellent staff!
JOHN PI returned van with fuel at same level I received it (7/8th full). In spite of this I was charged $7.80 for refueling.
ROLAND SVery good
JAMES DThey should tell the customer that you need to fold the blankets when you return the vehicle - we didn’t know that and we were charged $25 because we didn’t fold our blankets
BETH TCustomer service was excellent.
MICHAEL WThis U Haul location is the best I have encountered. It is very organized, well staffed and managed professionally. It is easy getting in/out and overall was a very positive experience.
Geoffrey GThe interior cab smelled horribly. It would not go away even after leaving the windows open all day.
KENNETH HThis location was great and did a great job.
ANGIE GI think his name was Dustin. He was nice
JORDAN KThis location rented me a truck to drive from Florida to Albuquerque. The truck had terrible suspension and a low frequency but high db wail, almost as loud as a smoke detector . My trip cost me 2 extra nights stay at motels due to migraines after 6 hours driving. I'm currently in the hospital due to this and will be filing a law suit to recover my damages and medical bills. I've used Uhaul for years and won't ever use them again . For a better moving experience, use some other company.
SCOTT GActually verify the equipment is in full working order before you rent it to the customer. There were two major issues that they should have caught, but instead they did not which caused me to have to call roadside assistance. This caused me a delay in my trip as to when I could leave as roadside assistance took time. I noticed nobody ever stops to verify tire pressure is accurate before they rent moving vans and trailers. There was a payment issue also where I was told I could not split my payment between two cards or even between cash and a card. Then after I spent 40 minutes of my time trying to work the funds all under one card they all of a sudden realize I could split the payment. So they put me thru the mill over this issue for nothing. I also had an issue with the drop off location whose employees force me to use the app which I have trouble seeing on my phone. I told them I had a visual limitations but they were more concerned with shutting down their computers and going home than assisting a handicapped customer. Thanks for nothing.
ROBERT Lfine
Timothy T | Overall Experience