Your location on 28th St. was a total failure. He could not get his scanning device to work to accept my drivers license information. So I had to drive many miles out of my way to pick up the equipment I needed. Which delayed my move. Which cost me l hundreds of dollars in moving fees for workers who had nothing to do. So my overall U-Haul experience was not good you cost me several hundred dollars
DORAN CCustomer Reviews for U-Haul of West Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was impressed with all the staff at the 66 St. in St. Pete location. Attentive and courteous. As an old person I was happy to see a crew of younger generation people taking care of business. Well done, y'all :)
JENNIFER SCheckout was fast and the associate was helpful.
CHRIS HMaybe a bit less air freshener.
MELISSA CThe young man with the longer brown hair was very helpful!!
GRANT RVery convenient. I used the app to return so my only interaction was a greeting at end of my drop-off in parking lot. He was very cordial and checked in on me just in case. App worked great for dropping off.
JOSEPH SAgain was called by Uhual during my move and told the drop off location at 1200 28 St N was full. Told to drop off here which is where I kept asking to drop off at. 4020 66 St N is a huge Uhual site that runs like a well oiled machine. No waits, No hassles.
robert aDriver's Headlight was not working
Kelvin EVehicle needed a couple minor issues resolved
TRACEY CI accidentally booked 2 reservations and didn’t realize. This location was the best. The other location called and left me a message that said said thanks for wasting his time. That’s when I realized I double booked. I’m glad I went to this location. Very friendly.
MELLISSA MHave some coffee available to drink while we wait! Its always a lovely experience coming in and staff are friendly - a cup of great coffee would just make it wonderful.
RIMA ZNothing! Great service all around!
ADAM FQuestion did you find a key with a pod?
CARLOS MNothing to do with the service or facilities. I did experience two flat tires with one trailer. Also was told I would not be charged for the rental. Not only was I charged for the original rental but for the extra rental. I was late because I was waiting around for four hours for U-Haul Roadside.
JOSHUA WExcellent service, workers are very friendly and welcoming 🤗
GLORIA HThe young lady that helped me was great.
MARK VReally appreciate the quick in and out using the early check in and confirmation on location pickup
Ben VEmployees are very professional and their customer service is the best. Would definitely recommend this location.
STEVEN MThe truck had a check engine light, the airbag needs service indicator came on while driving and the truck had water intrusion in the back of the bed, limiting what we could pack. This truck should have been taken out of service.
ELINOR BRental was easy and quick!
DOUGLAS FI am very happy with the professional service received. Thank you!
MOISES ZJoe was great walked me through every step of the process.
CLAUDIO NDo not call people at 7am. Do not cancel reservations if a person is 30 minutes late. Do not select a drop-off location without authorization from the customer.
VITALY SExactly as expected, employees were very friendly and knowledgeable
DOUGLAS Bi was upcharged for gas because i was not told about the form i need to fill out when first getting into the car, so i was charged more for gas. bad communication
Adrianna GI paid for two Dollies and never got them
MEAGAN PWas in and out in under two minutes. When pulling up three people came to help us instantly. Was very impressed with the speed of service.
PAUL JPlease see above comments
DAVID BVery friendly staff
TONY NIt all went well.
RONALD JThe manager was amazing. Super inviting and accommodating. My vehicle was done well before the promised time. Amazing service.
Kevin SGreat customer service and would recommend to anyone interested in getting a truck from this facility!!!
MISTY VHaven’t received my boxes yet. Not sure of condition after shipping.
Karolyn ZNo improvement, everything was fine. Excellent, thank you very much.
JACK GThe whole process went very smooth from start to finish!
TIMOTHY MThey ran into an unexpected problem as the bolts broke off but they handled the situation professionally and turned out fine
richard dThis is the second time I have rented a 26' truck from this facility that required repair. The vehicle is the same one I rented in November and it has the same problems - misfire off idle when under load. This made our move very uncomfrotable when on the road. The location is very busy and the vehicle is much in demand.
DAVID WGreat service is always! Seems like I’m at this location all the time lately either running equipment or getting propane. The guys are always pleasant and professional. Robert and Devin were especially helpful and accommodating with i the most recent trailer rental. I needed to extend my rental at the last minute. Devin was able to maneuver and come up with a solution even though he needed my trailer and I wasn’t in town. I really appreciate the extra effort!
JOSHUA WTheir computer system was slow but people did great job
JAMES BThe ladies and gentlemen of the U-Haul rentals on 66th St. and 38th Ave. Truly are the best. I’ve been renting from this location for many years now, and I would highly recommend them to my family, friends andfellow of Veteran’s. They have been knowledgeable, professional and courteous with all my installations and rentals.
WAYNE LAbsolutely nothing ! Everything perfect…
PHILIP SBad truck
LINDER BGreat staff
TERRENCE DThe U-Haul App is terrible. It took me 30 minutes to pick up my truck and over 30 minutes to return it. Also, the hand truck I had ordered was not in the truck as it was supposed to be. I had to get an employee to get it for me. On my return, The app was requiring me to take all the required photos over and over. I finally had to ask for help. The young man who was trying to help me was unable to do so and finally had to ask someone else for help. The person who finally helped me tried to finish my return through the app and finally had to just tell me my return was completed. I will never, never, never use the app again. It is absolutely horrible, frustrating, and does not work properly.
Ed Bair conditioner did not work
TERRE GCustomer service was excellent. Don’t change
JOHN BComputer system was down and, lord I hate getting older because I've forgotten the name of the women who was checking us in as she went above and beyond to get us on the road for the long day ahead.
William Cquick,great equipment. quick chkout
kevin mConsistently Great! Thanks-best UHaul I’ve ever worked with!
JOHN PFriendly organized great job. I'll be back again when I need to run you all.
FRANCIS JStaff were personable and helped to hook up the trailer to my SUV.
ROGER GFast
PATRICIA PRental was quick and easy and not too expensive.
MICHAEL Dfine
Timothy T | Overall Experience