Absolutely the worst experience. I arrived a few minutes earlier than my reservation. No one was available at the establishment. Door locked and no response to a knock on the door. Waited 10 minutes and a gentleman walked from the back of the building. I had to ask if he worked there. He said yes, I told him I was there to pick up a truck I had a reservation. He said hold on and went inside to get his phone. While waiting, I received a text from UHaul to follow instructions to complete the rental. I scanned my face and drivers license as instructed. The gentleman could not figure out how to use the app from his end and processed to gave me do the same verification 4 or 5 more time without success. He finally just went inside and a female came out with a UHaul rep on the phone to walk her through the process. By this time I had been there over 35 minutes. It took her another 25 minutes to complete the transaction. These people have no reason to be a representative of UHaul. I received no apology, no thank you no nothing. Absolutely pathetic. You need to have a better process when vetting your agents. I will think long and hard before I use UHaul again.
Jeff M
Customer Reviews for U-NITID
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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