Customer Reviews for UPLIFT Self Storage 63rd St
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck not clean. Thing keep popping up gas cap light gas cap was on just fine. And so dirty I had to clean to uhaul

Rating:

4.0

Give me the paperwork telling me what my Credit card will be charged at the time the truck and equipment are returned instead of sending me an email later.l

Rating:

5.0

Easy painless rental. No problem with anything This location has it all together and would recommend to anyone needing a rental. Thanks U-Haul

Rating:

5.0

Derek was awesome with customer service

Rating:

3.0

Needed to drop off a trailer and even though it was listed as a 24 hour friendly drop off location there was a gate to get into and no code. Felt sorry for customer service because they tried to help but didn't have the code to open the gate. Thankfully maintenance showed up and let us in to drop off the trailer.

Rating:

1.0

The manager of this location is very rude and unprofessional. My truck wasn't even on half a tank when I got it, wasn't clean and then I was billed almost $400 in extra charges almost two weeks after returning my truck? Never again!!!

Rating:

5.0

Everything was great!!

Rating:

5.0

Derek was excellent to work with. I have refer people to this location. For Uhaul and storage.

Rating:

3.0

Employee wasn't there initially and trying to find out what to do via the phone number provided came back as "phone unavailable" - luckily, after trying, and then going around the building, was able to get it dropped off.

Rating:

5.0

Convenient and easy to get too. There was dirt in cab when we picked it up and gas tank was not where it was supposed to be. We drove to front so asst manager could document so we would not be charged.

Rating:

4.0

I think the service was very professional even through the transaction changed in the name over ran into a little glitch, but she handled it pretty well.

Rating:

5.0

Nothing. Everything was great Above and Beyond The White Glove Service. Thank you.

Rating:

5.0

Diana is great!

Rating:

5.0

Very good

Rating:

2.0

Blue Sky Storage is located in an area where there the cell phone reception is not very good. This business stated that they do not have wi-fi to connect to, which made the entire mobile pick-up & drop-off experience frustrating. It took far too many attempts to upload the required photos for each section. I gave up on trying to drop off the truck through the mobile app completely; the service was so spotty on-site that the app would mostly load infinitely when trying to upload any photo that was required. It's also worth noting that in the uHaul app it states that I just needed to go inside the business to retrieve the keys since I did the mobile pick-up option. I thought that was simple enough, but the business made me take extra steps and do the entire ID verification process again to get the keys. The entire pick up process was about half an hour, mostly due to the technical issues on the app caused by the bad cell phone reception.

Rating:

4.0

The only problem I would like to point out is that the lower portion of the passenger side side view mirror was missing I didn't notice it until I got out on the road. This made merging to the right dangerous as there was a large blind spot. Luckily my assistant was with me most of the time and helped by looking out the window. What bothers me is that it was not noticed by the team at the location before releasing the vehicle for rental.

Rating:

3.0

Where you enter or drop off is not marked. The staff were outside smoking cigarettes as we tried to figure it out and said nothing. This was just a bad experience all around. I'm glad I moved to a larger City where there's other companies that provide people with moving trucks.

Rating:

5.0

The service at this location is Superb.

Rating:

5.0

Found out the drivers side mirror was loose and lost rear view vision, a safety hazard. Also truck roof must have a leak as some boxes were wet after an overnight rainfall.

Rating:

5.0

Nothing to improve

Rating:

3.0

The staff was very nice and tried to help, but they were not trained on the trailers. The trailer had no jack so had to be lifted on and off the hitch, this was very inconvenient. Even at drop off, having to lift the trailer myself was very difficult. The trailer also had no working lights, I know it isn't my vehicle as other trailers lights work correctly, but not the trailer I paid for at U-Haul. And to finish the return spot was not secure so when dropping off I was afraid it would be stolen before morning when staff would return.