I arrived at my pick up time but the associate was having trouble logging into the system and told me to come back in an hour
MARIE M
Customer Reviews for US Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sort of bad part of town - ghetto. Two police cars were there doing some report.
ANN BVery friendly customer service Easy access
Sheryl Ano suggestions, Excellent customer service
Patricia QYousef did a great job checking me out the truck and going over the costs. I still haven’t gotten a final invoice emailed to me from original contract on May 1st
Jeff TThe truck was very dirty on the inside - needing vacuuming badly. The smell of cigarette smoke was so bad that we could not breathe without coughing unless the windows were rolled down. When returning there was no communication aside from "You're good" after handing over keys. No receipt issued until the following day.
EA FThe truck cab reeked of cigarette smoke and when we returned the truck, we let them know. The man behind the counter apologized and said there would be no charge for the gas. When I received my receipt by email, I was charged $65.75 in gas charges. If I had known, I would have filled up then and there because the return location was at a gas station, US Gas in San Leandro. Terrible service.
Anna SWas rented with a flat tire. Only got one block away. By the time the tire was fixed it was too late to pick up my items from storage. I had to clean all the windows. The windows were dirty. All tires need to be serviced. I might rent again But I feel I should be reimbursed at some point For something Ms. Bustamante
Barbara BMaintain the cargo vans more often, they tend to be out of service a lot at least in San Leandro particularly the Washington Ave. location. The one I usually rent from. So, I had to go two miles further to this location. The other location is closer to where I move stuff from and too.
Demetria Di thought it was the best U-Haul facility i have ever been too, went very smooth, and easy return as well
Barry VIt was trash from the previous renter left in the van
Lanisha J