Customer Reviews for USA Mattress
(U-Haul Neighborhood Dealer)

Rating:

3.0

I dropped off the truck on Sunday. The location was closed, so I returned the truck via the app. Therefore, I am unable to fully review this location.

Rating:

1.0

above explanation vehicle was returned with more fuel and I cannot figure how the determined I was 2+ gallons short total rip off fraudulent charge

Rating:

3.0

There was no one at the pickup location.

Rating:

5.0

Excellent, clean and efficient.

Rating:

5.0

The owner of the location never received a confirmation of my order and was not aware I was coming, even if I had received a confirmation text with the correct date, time and address. He went above and beyond to serve me well even without warning. One of the strap was damaged and the owner found a solution that allowed me to use the trailer safely.

Rating:

2.0

Was told we wouldn't be charged and we're. Had to plow my car into the snow to make room for the truck to go in. Place was closed earlier than they stated

Rating:

1.0

No dicen la verdad, y no hacen el cobro como debe ser. Me están cobrando recargo que no me corresponden

Rating:

5.0

Full tank of gas

Rating:

5.0

Nothing at all keep doing what they are doing

Rating:

5.0

Very friendly, very efficient, very professional. Would recommend and use again.

Rating:

5.0

Always a pleasure!!

Rating:

5.0

Fast and easy

Rating:

5.0

We had trouble with the app at pick up, and the owner lady called us to help. That was very much appreciated especially during her off hours. We own a balloon business in Amsterdam and will be using this location again for a quick and convenient pick up and drop off!

Rating:

4.0

Poor Verizon cell signal at this location, which makes working your way through the pickup and drop off procedure on the phone app slow and frustrating, but I muddled my way through it.The actual physical process of getting the truck and returning it was easy. The parking area was easy to get in and out of. The key pickup and drop off to the left of the front door was easily accessible.

Rating:

3.0

Make sure plugs are not broken.

Rating:

5.0

Excellent experience

Rating:

5.0

app is not easy to use

Rating:

5.0

Easy 2 work with n very nice. New clean reliable trucks

Rating:

5.0

Making the mobile pick easier to read ID's.

Rating:

1.0

The owner was not at the store when I arrived for appointment. I called the number on the door and was told the owner had to take her children to school and she would call me back. She called me back and I got the code to get the key. There were too warning lights on the dash the whole time I had the truck including the engine light.

Rating:

3.0

Only thing I did not like was it took too long to get the deposit refunded

Rating:

5.0

Excellent communication and easy to work with.

Rating:

4.0

Great service. Extremely accommodating

Rating:

5.0

Price was more than advertised. Trailer shook my truck because wheels were out of balance. Got the job done but trailer was a POS

Rating:

1.0

This place no one is ever on site and when you they never answer or return your calls. I rented a trailer, returned it the same day by 230pm. A week later i got a email stating equipment hasn’t been returned

Rating:

2.0

This place was closed at 3:50PM so I unhooked the car dolly and left it next to another.

Rating:

1.0

First everything was through the phone there location was empty there wasent a person to talk to or that could help me with my questions .there wasen’t alot if cellphone signal so it was really hard to do the pickup/return through the phone, i paid for a utility dolly it cost me $7 when we open the truck it wasent there, there wasent anyone to help me give me one, i called customer service they said they take off my final bill that not through they still charge me for it even though i had to buy my own cause there wasent any store that could provide one for me. I return the haul at the appropriate time but since there no signal i sat there for half an hour before i decided to just go home and finish the process using our wifi and in the final bill they are charging for leaving on a later time which it not true. Plus i payed for 30 miles i only used 12 and i didnt get my money back for that. Awful place never going back there i gather pay extra and pick it somewhere else than go back there again

Rating:

1.0

Have the facility staffed with a person, or at the very least inform the renter that the location is not staffed, and is Uhaul app only. The key to my specific truck, was NOT in the key safe that was specific. The key was actually inside the drop box. Only after accessing the drop box, were we able to get the key. There was nobody at the pick up facility, who was able to provide assistance, had we not been able to access the dropbox, we would have been SOL. The only assistance available was via uhaul rep on the phone. This was a extremely unpleasant experience.

Rating:

5.0

Megan was excellent. Very helpful

Rating:

4.0

I ordered a furniture dolly and did not get one. But I was charged for it. Not cool!!

Rating:

1.0

This should be listed as self service location. There is never a person there and they do not pick up their phone. If someone doesn't have service for the app to work they have to call the uhaul number like I did. It was very inconvenient.

Rating:

5.0

This company will go above and beyond to help with a rental from U-Haul... I appreciate Chris and all of her hard work and commitment to customer satisfaction... Chris is a class act ! Chris is the reason I will rent from U-Haul.. Regards Armando

Rating:

4.0

Key code accessibility

Rating:

1.0

I was promised a u haul close to the Albany Airport as that’s where we flew into, this location was almost an hour away which added Uber fare and 2 plus hours to our already long drive. The place was not open, the app takes forever and it added another hour to our trip standing outside trying to call someone.

Rating:

4.0

I feel there is nothing to change except having a wider selection of vehicles.

Rating:

4.0

Don’t quote someone HALF of what your charging. If i need it for 8 hours and 70 miles tell me it’d cost $215 NOT only $96 to charge the other dumb fees after i use it

Rating:

5.0

Fast and easy

Rating:

5.0

Chris at USA Mattress is fantastic to do business with. I am a repeat customer and will call her anytime I need to rent a U-Haul. Very professional and accommodating.

Rating:

5.0

Friendly service very pleasant person to talk with. God bless

Rating:

1.0

I was directed to get uhaul trailer by person in Albany to pick up at Amsterdam location- the people at that location were not there - the wife of one of workers came out and told me to contact Albany rep to set up contract- the rep in Albany said for me to hook up trailer and give her my credit card for contract that she would send to my phone - the trailer was not inspected and I found out the lights were not working- it was dangerous and I just could not believe the service I received- I’ve dealt with uhaul before and never have been more disappointed- at least the place I dropped it off was going to fix it before someone’s else life would be at risk as I felt mine was

Rating:

5.0

N/A

Rating:

5.0

Smooth experience, friendly service!

Rating:

5.0

Nothing

Rating:

4.0

Nothing. All good

Rating:

5.0

What a friendly and efficient transaction. You are lucky to have the professionals you have in Amsterdam, NY. Will definitely call on the again should the need arise.

Rating:

5.0

No improvements necessary. USA Mattress was fantastic in taking care of all my u-haul needs. The first location I picked was Limitless Auto and they were absolutely terrible by the way. Thank goodness USA Mattress was close by and had the truck I wanted.

Rating:

5.0

Super hard/nice workers

Rating:

3.0

I just wasn't sure where to park my vehicle while I was renting the truck. Maybe consider adding a few signs on where to park? Otherwise a seamless renting experience. Will use again.