Brakes didn’t work on the trailer and we had a 8 hour drive. Unsafe!!
Adam L
Customer Reviews for Ubuntu Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one on sure during business hours. Furthermore., no phone answers.
Darwish ALuck to find the place, not at address noted. Messy and disorganized. Owner operator was pleasant.
CORNELIUS GThe truck had a 1/4 of a tank of fuel at pickup. I was told to just bring it back with a 1/4 of tank. How do you judge that on a 1000 mile journey. It had 1/2 a tank on returning it. No compensation and no standard to set to. Yet if it was brought back on empty I would be charged. Windshield was covered in bugs. My wife wiped down the cab.
Ken TGive this man a raise. He was so helpful with the hookup of the trailer and meeting time. Once I returned the trailer he was very polite and very very nice. Great person operating this U-Haul.
Neville HRichard was great. Made drop off easy. Location was not marked well. I drove around twice and happened to notice uhaul key drop off on side of a trailer attached to a parking lot. Luckily richard was outside to wave us in.
Jason PDrop-off location was a gravel parking lot with a drop off box for the keys, there was no interaction with personal. It was the closest drop-off point to my home,which is why I choose to drop off my rental there.
Raymond LThe staff was very helpful and the process is very easy and simple. The vehicle was clean and the staff was very polite and friendly.
Vincent BI was very satisfied by the service I was offered. The person made it easy for me before even heading to the uhaul parking lot. He took all his time to explain and finish my reservation before getting to the lot. Once there , it was just pick and go.
kenneth kGreat budy out there. He reaches and directs you ahead off time to make things easy. It was an easy way to deal with the dropping off procedure.
John HThe customer service is excellent and the process is easy and very efficient. 100% will recommend in anyone who needs this service.
Sophia JHad a lot of problems with the lights wires on the trailer need a overhaul all wires are corroded
Sheldon vQuick prompt service and jolly fellow.
Norman EAttendant was very professional and super friendly
Rob MGreat helperand customer friendly service.
Richard fGreat person to communicate with and to help .
Richard fAwesome!!
BARBARA DI was charged cleaning fee. I have uploaded the photos to app, there was nothing required to be clean. Even the rep, that i spoke to over phone, could not find anything to be cleaned. Hidden Charges, which is not fair. I was charged for the fuel, i brought the vehicle with the same amount of fuel, that i was handed over. Again, unfair trade practices. I was charged for the dolly and hand truck and when i asked to have that, they say they dont have it. So, i had to purchase a hand truck, which costed me $100 as other U haul dealers stated that they cannot provide me a dolly or hand truck as i did not rent a truck from them. Also, i got the truck late after waiting for almost an hour at the Jaymann Nisku location. I got the truck at around 11:30 am on 28 Feb. Further, i got a message that i have to return truck at 2 Feb 4 am, which is not 2 days, that is there in the truck. Uhaul is worst. I wont recommend and neither use u haul in the future. Their services are worst, so are the neighbourhood dealers. Hire some professional people and stop ripping off customers
Gaurav DThankful that this location has the truck I needed since the original location did not have one.
Daniel SHire more people like Richard!! Great service and help!!
Joseph FNothing
Bryan Meverything was great - the left turn signal on the trailer was flakey - but not sure if this fault is in the truck connection or trailer wiring. Otherwise the people were extremely helpful and it served my purpose really well.
RIZ SAmazing friendly service.
Arul kThere was no key drop box anywhere to be found. I was never told or shown where it was so I had no choice but to leave them on the door step to this sketchy trailer! Would never go there or recommend this place to anyone! Total dump!
Eric MMy gas should be paid. They charge me when it low but don't give my money back when it's over filled.
Victor PFirst of all, being respectful to customers. Owner was very rude and shouting over the phone when asking questions. I wouldnt recommend this place for first time rental. It would make you like an idiot.
Khalid CExcellent working with you guys
Mildred HMaybe better fuel efficient trucks..
Michael UThe service was by far the best
Silas KI had a good overall experience
Victor Oforgot lock on trailer. Staff phoned to have client come back to remove it instead of just cutting it off. Greatly appreciated. Thank you!
Erroll MFrench speaker
Fataumata DThere was no appliance dolly as requested and no blankets at time of pick up. However, the gentleman was unbelievable as he brought some to my house the next day
John MHave an actual office. Standing in the rain in a parking lots seems pretty ghetto. Had to take 26’ when I booked a 15’ so the mileage was brutal even with half a load. Not the location but,this truck was a lumber wagon. Every bump felt like a brick to the kidneys. Other then tget,it did what I needed it to.
Mike FNothing excellent service
Seth RTrailer was sent out with a tire ready to blow
Tyler MThey didn’t have the truck we asked for a month and a half before but it was all confirmed, we wanted a 26 foot truck and the only truck they said they could give us was a 10 foot truck because the person has had the 26 foot truck for an extra 12 days than they were supposed to and no one looked into it, we got there at 9am to pick up our confirmed truck and had to wait until 1045 for a 16 foot less truck. So instead of having to just do one move trip we had to go back and forth multiple times and so it ended costing us so much more money and we lost so much time with our move they also didn’t have the dolly or the furniture mats we confirmed with to. All they said was the $50 they can give which is on the website for their mess up but it ended up costing me way more money than it was supposed to because I put about an extra 100km on that truck due to multiple trips plus had to put more gas than I should have in it. Not happy at all and I want something done about this, we should not have had to pay an extra for km at the least because of their mess up.
Megan BThe person who served us at drop off was outstanding! Friendly, helpful, efficient.
Clayton NLost two tires on the drive. If they can’t last the trip it’s booked for, make sure it is inspected appropriately.
Lucas CI STRONGLY RECOMMEND GETTING THE APP!!!!! Seems well organized and it makes the process easier. I also recommend choosing the call back option when making a reservation. I got a call back in a reasonable time frame. If you end up needing roadside assistance, the app lets them know your exact location. Hope this helps.
Casi HEverything went good
alex pThe location was a parking lot and required the manager's wife to deliver the key in the parking lot.
George RThanks
mohammad MI was very pleased with my experience renting the uhaul I had reserved. The truck was clean and had a full tank of gas upon pick up. The customer service received was excellent and efficient. The gentleman was very nice and friendly. Drop off was easy and efficient. The only issue I had was the appliance dolly I had rented was not usable as one of the wheels was broken. But otherwise a very good experience. I would recommend renting a truck from here.
Bev CNothing to improve
Lorie MEasy move
Tim KIt’s just a parking lot. We went to pick up our U-Haul and he had no knowledge of it. He didn’t really help us to get another one. We scrambled to get another truck. The online chat was very helpful. When we went to drop it off at 5 no one met us. Whoever it was did send someone to our home to pick up keys.
Shawn FThe original trailer that I booked was not available although I booked it long in advance. This is the second time that this happened. Previously I had to drive nearly 500 km round trip to pick up the truck I booked.
Tiaan LWe drove 14 km and were over charged on many things. And when I called to ask why 100 dollars extra was taken out of my account they wouldn’t answer my questions WORST PLACE EVER TO GET A U-HAUL FROM And he was rude everytime I called him. EVERYTIME. I hoped it would get better but nope kept on getting worse each time. I didn’t even think it was possible to get worse but he kept on finding a way
Natasha SFriendly customer service
Philip BI've been a long-time U-Haul user, frequently moving with friends in Fort McMurray using various U-Haul trucks ranging from 26 feet to 10 feet, finding them to be reliable. However, today, the truck I rented for moving work costed me more than the 26 feet and 20 feet trucks I used earlier this month under the name of Matt Hull. When I questioned this with your representative, they insisted that the pricing was correct and couldn't be adjusted, leaving me contemplating renting from another company. Despite this disappointment, the truck's performance was remarkably comfortable and exceeded my expectations. Additionally, I consistently need a 26 or 20 feet truck six times a month, so this pricing discrepancy has left me very disappointed and considering alternatives.
Favas RNot gouge customer for gas money that wasn’t even supposed to be charged
jennifer sVery helpful and convenient. We deal with this location all the time to secure trucks for years, they never failed us. Thank you bro 🤝👍
Hichem ABring more people like Richard
Tokyo BNo space in the parking lot, no help from anyone so it was confusing. No one answered the phone when I called.
Jordyn RDrop off location has no store front, and is run out of an apartment. (apartment block above strip mall). Had to go into the hairdresser's to ask there location, they are getting feed-up with people coming into to ask where they are located. No one came down to look at the trailer at drop off, just stood on their balcony as I dropped off the trailer. Once I leave I'm no longer responsible. Great that they are open late!! Thank-you would use again.
John HNot using again.
Derrick F