Customer Reviews for U-Haul at 13 Mile & Ryan

3606 reviews

31010 Ryan Rd   Warren, MI 48092
(@ 13 Mile Rd)

(586) 977-8070

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(586) 977-8070

31010 Ryan Rd
Warren, MI 48092
(@ 13 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Muhammad R. 
Rating:
3.0

The trailer had a burned out sidmarker light, but more importantly it had a twisted axle. It kept pulling to the driver's side. When vehicle was straight, you couldn't see the passenger side wheel fairing, but most of driver side. Completely unsafe!

AARON M. 
Rating:
5.0

Make sure all lighting is working properly

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Jayson F. 
Rating:
5.0

I rented a truck the day prior, no keys were left in lock box at 15 and crooks location. Contact support they sent me to hall road and Schoenherr and told me they had a key in the lockbox waiting for me. Upon arriving there was no key in the lockbox as well. Called locally to speak to an area manager and never got a hold of the manager after employees said they'll leave him a message to contact me back. 586-946-0900

Silven K. 
Rating:
4.0

Customer did not leave a comment.

Varghese G. 
Rating:
2.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Staff was very friendly and helpful

Rose L. 
Rating:
5.0

Customer did not leave a comment.

Valetta A. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

They need more truck there .

Kenny M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
4.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Arkishi D. 
Rating:
4.0

Customer did not leave a comment.

Mustafa T. 
Rating:
5.0

Staff was very friendly and helpful.

Martin E. 
Rating:
4.0

The bumper was broke upon pick up which we immediately showed to the attendant. Also, I was going to buy a ratcheting strap but was talked into smaller cheaper straps which I appreciated the person trying to save me money but they were awful and kept slipping.

Jennifer H. 
Rating:
5.0

Radio didn't work or has no speakers

Terrey B. 
Rating:
3.0

The fuel gauge is incorrect. We got stranded in the middle of the night because the fuel gauge showed a quarter tank remaining, but was actually completely empty and running on fumes. Aside from that, we drove less than a full tank of gas (roughly 300 miles) but somehow had to fill the entire tank: Meaning that we received the vehicle with what I estimated to be less than a 1/2 of a full tank. We travelled to Grand Rapids and back, which should have used less than a full tank. But we ended up running out of gas early on on our return back to the uhaul facility in Warren. This is unacceptable, dangerous, and borders severe negligence.

Yianni S. 
Rating:
5.0

Customer did not leave a comment.

Cureson B. 
Rating:
3.0

The van smelled really skunky

VALDA B. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

luckily I was only using truck for <10 miles or I would have turned around. The transmission was bad. Truck took forever to switch gears and sounded like it was going to blow the engine getting up to speed. Truck was clean though.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

colleen M. 
Rating:
5.0

Very helpful

Jason S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
2.0

Poor customer services Fire the afternoon shift

Isteaqul C. 
Rating:
5.0

Customer did not leave a comment.

AIDEN RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
5.0

make the website easier to use without asking about extra equipment

Dawn J. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Truck we rented had been smoked in. The smell made us feel sick. The steering wheel was dirty and actually burned my hands. I cleaned the whole cab down with Lysol wipes. The truck ran fine, and the guys working there were good to work with and tried hard to professionally handle the long line of customers. Like most businesses now, they were short on staff.

Diane C. 
Rating:
5.0

Great location with a quick and efficient crew! Thanks for the help

DAVID M. 
Rating:
5.0

Nothing, I have always received excellent customer service from the 13 & Ryan location.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Nothing other than bring in more help in the morning. I was the first customer at 9:00AM - by the time they finished my checkout, 5 or 6 people were waiting for their turn. The 2 guys that were there were very busy and could have used more help!

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing, the staff was curious friendly and very helpful. I will be a returning customer.

Clinton W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Vet uhaul franchisee/ pick up locations better. Communicate with customers and do not change designated locations on them, This was the most miserable experience I have had with Uhaul and I have been a loyal customer and moved several times with no issues. My confidence and loyalty to Uhaul have been damaged by this terrible experience.

CHRISTOPHER V. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

Please have fuel in the vehicle.

Alisha J. 
Rating:
3.0

Please have fuel already in the truck.

Alisha J. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Clinton W. 
Rating:
5.0

Customer did not leave a comment.

Darryl T. 
Rating:
5.0

Nothing

Jeffrey W. 
Rating:
3.0

The trailer was cleaned but smelled filthy animal smell when I picked it up .

Mark A. 
Rating:
5.0

We need more trucks there's no Enough trucks so they have to have each locations enough truck they are short track no enough Special size 26

angelo K. 
Rating:
3.0

The turning signal was not working and I wonder if the break lights worked. I tried to call the location, however the phone number goes to a call center and not the retail location. There was a 20 minute wait. I felt unsafe driving g without properly working turn signals.

Jonn W. 
Rating:
1.0

Customer did not leave a comment.

PHILLIPEDWARD S. 
Rating:
1.0

Customer did not leave a comment.

Oasiur H. 
Rating:
1.0

My name is Hegel ,I did pick up 7/25/21at 10 am . Everything was good when I pick up .but when I drop off at 7/26/21. Morning 8 am there was man who take key he Chack and said it's Indian bad food small . I have to charge you 50 dollars or you power wash. I said ok I will do power wash and I did .after wash I asked him can you check he check and said oh it's still bad Indian small I have to charge you 125 dollars you mass with water. I did rant several time and day from this location because it's closed at my house, but way this man treat with me I realize that this man is not for fit or good for costomer service because he is very very very mean person

Oasiur H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT CARL M. 
Rating:
2.0

Had to switch trucks because the first one had issues with the engine seal inside truck. Burned foot because of improper seal and leaked exhaust. Truck was all over the road. Front suspension and steering was horrible. Averaged 6 mpg. Second truck was better but horrible steering and mpg. Averaged 8 mpg. Ehaust was load and rattling. Trucks need to come out of service. Customer service in afternoon when I switched was horrible and confused. One gentlemen acted close to hostile about switching trucks. Will never rent from 13 mile location again. Might never rent uhaul in the future. Trucks used to be nice and customer service used to be personal and polite.

Justin S. 
Rating:
5.0

While the location and staff were excellent! The reservation system Uhaul has is atrocious. I specifically made a reservation days before so that I could reserve a truck on the day/time I needed it. However when I reached the location, they mentioned no trucks were available. What is the point of reserving a truck if a truck isn't at the location the time/day it was reserved for. If it wasn't for the friendly staff calling me a couple hours after my appt to inform me a truck had arrived, I would have had a huge issue because I wouldn't be able to move out of the house I was supposed to be moved out of. This is a failure in Uhaul systems and not likely I will be renting from ever again.

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Mamun H. 
Rating:
5.0

Continue doing a great job. Thank you

Tasha T. 
Rating:
5.0

Doing a good job

Marten S. 
Rating:
5.0

Renting from this location is always quick and easy. Employees are always friendly.

Arthur C. 
Rating:
3.0

Get professional employees. I ask the employee about the $25 discount. Where it says clean and sweep the truck and bring it back clean get a $25 discount. He says idk and he says that's just a sign and joke. I was like says wow and got just quiet and no more talk and left. But I return the truck all clean like super super clean so I should have gotten the $25 discount. Thank you.

Gul K. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Do routine maintenance to your vehicles

Kevin P. 
Rating:
1.0

I was overcharged by double with no explanation. When I went to pick up the rental the guy seemed to have an attitude

Ryan W. 
Rating:
2.0

Customer did not leave a comment.

Kennedy D. 
Rating:
5.0

The truck felt like it was going to roll over The suspension is completely shot I can't believe you all would actually be satisfied renting this dangerous vehicle

Tony Y. 
Rating:
5.0

Customer did not leave a comment.

Kennethw W. 
Rating:
3.0

Customer did not leave a comment.

Astrid H. 
Rating:
5.0

Very friendly and fast

Lakenya D. 
Rating:
4.0

Customer did not leave a comment.

Alex Q. 
Rating:
3.0

Customer did not leave a comment.

Shaina S. 
Rating:
1.0

Shitty service , very unprofessional, and I got charged for a dirty truck that was already dirty when I received it, I will never use you guys again, and I would not recommend to anyone else. Also I am going to leave negative reviews all over the internet.

Timothy R. 
Rating:
2.0

Rude employees.

Deja B. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

The Guys I dealt with very nice and easy to deal with

Kenneth K. 
Rating:
2.0

The truck I received on June 25 was substandard. There were a dozen other trucks, but I had to take the only "long distance" truck which had the tire light on from the start to the end of the trip from Detroit to Tampa. It wasn't just a faulty valve. I had to put air in the tires 5 times during the trip. Fortunately it was a slow leak. Also, the brakes needed work because they shook if I needed to brake hard because of traffic. I've rented from U-Haul twice before and everything was fine. This trip was not a good one.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

A smaller building built in the back corner of the lot would make it a much easier location to access. The employees do a great job of handle customers frustrated by the layout of the lot. A better layout would allow for more rental volume too. The best part of my experience was the helpful a relaxed attitudes of the staff, despite the high volume of activities on-site.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

I cannot say enough about Sean Norris. This was the second time Sean and I interacted on a visit and he just has one spectacular attitude. I'm actually amazed at how unaffected he acts when the facility is busy. Never loses his smile, always polite, gets the job done without hesitation. He's so courteous it's rather refreshing. Not many such workers left in the workforce these days. And no, I am not a relative or friend just a customer that uses this facility several times a year and I am glad to see Sean when he's on the job because I know I won't be dealing with an agent that has a bad attitude about doing his job.

Richard S. 
Rating:
2.0

Originally scheduled for Troy, switched to warren. Can't get through to troy phone, goes to the 800 number where the wait times are long with inaccurate estimate waiting times. The operators are idiots. Was given additional fees upon return that I had to point out was in error.

Russell S. 
Rating:
4.0

Customer did not leave a comment.

River G. 
Rating:
4.0

Customer did not leave a comment.

Jackson V. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Quick prompt service and drop off literally only took one minute!

Karolyn H. 
Rating:
5.0

Excellent customer service

Ricardo P. 
Rating:
5.0

The representative was well formed and very polite, answered all my questions without any hesitation, great service

Eric W. 
Rating:
1.0

Don't bring child to work. If you do bring child to work do not put child to work. It's called child labor laws. Worst experience I have ever had with uhaul and I have moved over 10 times in at least 5 states.

Cassandra W. 
Rating:
5.0

Overall my experience was very pleasant, friendly staff, quick and easy process when I picked up the rental truck. Dropping the rental truck after hours was a bit redundant with all the picture taking(I'm glad it's was a clear night) but I do understand why it's necessary. I will definitely rent and refer my family and friends to your services. Thank you!

KEITH JAMES A. 
Rating:
2.0

Over the last 20 years of renting from this location, service continues to decline.

Robert-John V. 
Rating:
5.0

Customer did not leave a comment.

Vernette F. 
No reviews have been submitted for this location.

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