Customer Reviews for U-Haul at Airline

4,545 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure the tires are filled properly and the vehicle doesn't hesitate. They rented us a van that was previously stolen. They said that's the reason the tires were not pumped correctly. Their computer system was down which I understand happens. And the gas situation, ridiculous. No gas in said vehicle. We put in more than was needed. No reimbursement and no receipt

Stacy G. 
Rating:
4.0

Everything went well with the rental, however I informed the staff I would be late when the rental was made. The staff informed me that I would have to pay the additional charges which was completely okay. This was not told to the other staff members so during my rental there were repeated calls to bring the trailer back within a certain time. There was no communication with the staff members.

Stephanie W. 
Rating:
5.0

I was not notified that the location I had scheduled was no longer offering Uhaul rentals. I rode my bike to the location on the day of the rental and they told me they were no longer renting. I had to ride bike and call for the location for my rental. This was not very professional.

Joanna F. 
Rating:
4.0

Customer did not leave a comment.

Terri O. 
Rating:
5.0

Be more personable. Outside workers were friendly. Inside worker's could get a personality.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Vera C. 
Rating:
5.0

My customer service guy was excellent. Exceeded my expectations. He put the “serve” in service! Very helpful and informative. Got me in and out quickly. I'll be back!

Ayres B. 
Rating:
5.0

Customer did not leave a comment.

Tabatha J. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Well when I dropped the truck off yesterday one of your workers told me he would check the truck in and send me a email and all I received was this survey. So I don't know if I went over any miles or anything. I don't think that is very professional at all.

Peggy G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

I was charged $40 for furniture pads and did not get them, sent an email to them about it but was still charged for them in my final receipt. The office was closed when we got to our destination so we didn't know they weren't in there until too late.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Staff was very helpful, even in the very hot weather.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Rex M. 
Rating:
5.0

Make show the truck is at the location they said it is and on the right time because my was not I was 3hour behind

CURTIS G. 
Rating:
5.0

Customer did not leave a comment.

zulema T. 
Rating:
3.0

Customer service needs improvement

allan C. 
Rating:
5.0

Customer did not leave a comment.

Rayvon C. 
Rating:
4.0

Staff was helpful with hookup and directions

Mary C. 
Rating:
2.0

Clean the vans properly and get rid of the roaches that are in the van, also check tires to make sure they are filled to the proper requirement , I had to do my moving with the Tire light was on stating the tires need to be check. Overall this was the worst experience.

LAKEDRA J. 
Rating:
5.0

Customer did not leave a comment.

Ernest Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Great Uhaul Team !

leroy W. 
Rating:
5.0

The staff was excellent tks

Brent C. 
Rating:
1.0

I was there to pickup cargo van I didn't open side door on lot looked in back from back door Mat was clean so I let to get to my house to begin loading so I open the side door and I was attack by a high amount of roaches I lift the mat and they came from everywhere this was terrible had to drive van back to uhaul I am waiting for the management team to call me still as of Monday no call nothing 225-603-3568

ROLAND H. 
Rating:
5.0

I didn't have to go inside the business so I can't say if it was clean inside or not. The outside area where I dropped off the truck and dolly was fine.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

tyquincia C. 
Rating:
4.0

Trailer had loser wires hanging over tires. Hydraulic breaks were locking up. Customer service was great.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

A+++++ as always

Beth S. 
Rating:
5.0

Customer did not leave a comment.

SIMONE B. 
Rating:
3.0

The U-Haul truck was a gas guzzler

denise C. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Monique C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Hard to improve on excellent! Always A+++++

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Keyante E. 
Rating:
4.0

Customer did not leave a comment.

Marion T. 
Rating:
5.0

Awesome staff and experience. Great equipment which ushered me across country. Highly recommend!

Craig K. 
Rating:
1.0

My son was helping me unload the truck and had a seizure. He is in the hospital and I was left to unload by myself. My drop-off time was 10:00 AM and I couldn't finish unloading alone in time. I called the drop-off location and said I needed more time to unload. He gave me until 2:00 PM. When I dropped off the truck I was charged $90.00 extra. The person I talked to never told me I would have to pay extra for 4 hours. I believe he should have informed me of the extra charges so I could make arrangements to be on time. Is it normal to pay $90.00 for 4 hours? That sounds outrageous when I should have been told I would have to pay for the extra time the General Manager gave me. I'll never use U-haul again or recommend the company. This is not good customer service!

David C. 
Rating:
5.0

Customer did not leave a comment.

CARLTON W. 
Rating:
1.0

Employees were rude. Did not explain process of checking in or out. Gas was not at the level indicated on the paper. We were told we should have took pictures prior to leaving. Why wasn't that explained? I walked around the building to pick up the truck and found that the employee just parked it, left it running , and had the door open. No where to be found. Then accused us of not “following procedure when picking up a truck.” Horrible experience! Although the ladies at the check in desk were very pleasant and helpful!

Alexis D. 
Rating:
4.0

EVERYONE WAS KIND AND PROFESSIONAL

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Hope L. 
Rating:
5.0

Open line of communication with nasty lady who runs things like a robot w/bad attitude, did not do her job correctly, told me for an entire day she made calls to dispatch, as I waited 3 days , w/no vehicle, and got no answer. At 3 in the afternoon I was reprimanded over the phone and told nobody answered the phone there and she will try tomorrow. I hung up and called myself and spoke to them at dispatch. I was told ,they never received a call from anyone and from there, I handled the problem myself and when I returned the truck another gentleman took very good care of me.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
4.0

Customer did not leave a comment.

Fredrick A. 
Rating:
5.0

Don't change anything

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Arrielle S. 
Rating:
5.0

I have rented twice from this location and it went well both times. The people there were very nice and helpful!

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
5.0

Fast friendly service & had the equipment I needed. I was moving daughter out of LSU so had to drive a bit to get what I needed very pleased we did. Will use again.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Susie A. 
Rating:
5.0

Everything was wonderful. Picking up the U-Haul and returning service was excellent so thank you U-Haul I appreciate your hospitality.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

Staff at this location are always friendly and helpful

Timothy M. 
Rating:
1.0

Customer did not leave a comment.

Erica P. 
Rating:
3.0

The vehicle I was given was AWFUL. The driver side door did not close properly, so there was wind blowing through the vehicle the entire drive. The check engine light was on, and the we had to wiggle the key to get it just right in the ignition to start the truck. I was told the truck had a quarter tank of gas (which in itself is EXTREMELY frustrating). This appeared to be accurate upon initial check of the gauge, but upon closer review it was actually only 1/8th of a tank of gas. I was extremely unhappy with the rental and will not be using UHaul in the future.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

courtney W. 
Rating:
3.0

Yes, it was busy when we got there, at first I was upset because I tried explaining I want to drop the trust at a location closer to my storage, to save money. The customer service representative helped us out good, I'll give her a 10, she was great

Edmond A. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Shantreal B. 
Rating:
3.0

The line was long and the wait was slow. But we finally got served.

MARION T. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

Customer did not leave a comment.

Erika P. 
Rating:
3.0

Customer did not leave a comment.

frank B. 
Rating:
5.0

Customer did not leave a comment.

NIKITA W. 
Rating:
5.0

The staff was very helpful and efficient. I highly recommend renting here.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
2.0

Yes, I was on the phone. I answered every question she asked. However, it wasn't stated you will receive a email click on it and update the information. I had to walk and ask. Again she didn't tell me it was transfer uhaul deal where you only bring it back to that location. 😒 Very sad and disappointed

AUDREANA S. 
Rating:
5.0

My moves are always great with Coby and Ms. Glenda. Wouldn't change a thing.

jasimiel J. 
Rating:
5.0

Customer did not leave a comment.

tatiana D. 
Rating:
5.0

The cashier lady was very nice and helpful & the detail guy was to keep up the good work

Yolanda W. 
Rating:
3.0

The gentleman that rented the equipment and did the paperwork was very brusque. Not pleasant and extremely short with myself.

Theresa N. 
Rating:
4.0

Employees were quick to get me hooked up to the trailer. Hooked it up for me. I was able to get out of the location 15 to 20 minutes. The return was the same. Everything is quick with online registration and email/text verifications. The download license feature did not work for me.

David W. 
Rating:
4.0

Customer did not leave a comment.

GLENDA D. 
Rating:
4.0

Customer did not leave a comment.

brandon H. 
Rating:
5.0

Customer did not leave a comment.

Tametra P. 
Rating:
3.0

Relatively slow but helped me.

Emily G. 
Rating:
5.0

I love this place. The guys always help me hitch up the trailers. Super friendly and helpful, since I am an older woman.

Cyndy F. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Keep up the good work and the great customer service.

Diahanna R. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
4.0

Customer did not leave a comment.

Ronnie N. 
Rating:
5.0

Customer did not leave a comment.

Sparkle G. 
Rating:
5.0

Customer did not leave a comment.

Ambrianna H. 
Rating:
4.0

Customer did not leave a comment.

Eltisia L. 
Rating:
1.0

Worst experience ever!!!!

Kaelin T. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Efraim J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
2.0

Tires were low on the truck. The Very Rude lady at the counter stated that it was my truck an I had to call roadside assistance for help. One of the attendants said he was calling a coworker to come add air to the tires. This individual came on his off to help. The attendants were very nice and helpful. They lady behind the counter needs to have some instruction on how to treat customers. She cut me off when I was trying to explain the problem and stated it was my problem. Just FYI I rent from you about every other month. I will be renting from you next month I hope this issue has been corrected.

Tony F. 
Rating:
2.0

Check trucks,the roof was leaking and my furniture got wet. I'd advise you to inform clients not to use when raining.Thank you.

brian J. 
Rating:
5.0

Customer did not leave a comment.

Alesia G. 
Rating:
4.0

Very professional. They made sure I had every thing thing I needed.

joseph A. 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alvin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JESSICA H.  |  Overall Experience 
Rating:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Overall Experience 
Rating:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Sara A.  |  Overall Experience 
Rating:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Overall Experience 
Rating:
4.0

No comments

Marla Q.  |  Overall Experience 
Rating:
5.0

Very nice staff

Emmitt D.  |  Overall Experience 
Rating:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P.  |  Reservation 
Rating:
5.0

Professional and gets the job done!

MAHESH B.  |  Overall Experience 
No reviews have been submitted for this location.

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