Customer Reviews for U-Haul at Airline

4,505 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keyante E. 
Rating:
4.0

Customer did not leave a comment.

Marion T. 
Rating:
5.0

Awesome staff and experience. Great equipment which ushered me across country. Highly recommend!

Craig K. 
Rating:
1.0

My son was helping me unload the truck and had a seizure. He is in the hospital and I was left to unload by myself. My drop-off time was 10:00 AM and I couldn't finish unloading alone in time. I called the drop-off location and said I needed more time to unload. He gave me until 2:00 PM. When I dropped off the truck I was charged $90.00 extra. The person I talked to never told me I would have to pay extra for 4 hours. I believe he should have informed me of the extra charges so I could make arrangements to be on time. Is it normal to pay $90.00 for 4 hours? That sounds outrageous when I should have been told I would have to pay for the extra time the General Manager gave me. I'll never use U-haul again or recommend the company. This is not good customer service!

David C. 
Rating:
5.0

Customer did not leave a comment.

CARLTON W. 
Rating:
1.0

Employees were rude. Did not explain process of checking in or out. Gas was not at the level indicated on the paper. We were told we should have took pictures prior to leaving. Why wasn't that explained? I walked around the building to pick up the truck and found that the employee just parked it, left it running , and had the door open. No where to be found. Then accused us of not “following procedure when picking up a truck.” Horrible experience! Although the ladies at the check in desk were very pleasant and helpful!

Alexis D. 
Rating:
4.0

EVERYONE WAS KIND AND PROFESSIONAL

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Hope L. 
Rating:
5.0

Open line of communication with nasty lady who runs things like a robot w/bad attitude, did not do her job correctly, told me for an entire day she made calls to dispatch, as I waited 3 days , w/no vehicle, and got no answer. At 3 in the afternoon I was reprimanded over the phone and told nobody answered the phone there and she will try tomorrow. I hung up and called myself and spoke to them at dispatch. I was told ,they never received a call from anyone and from there, I handled the problem myself and when I returned the truck another gentleman took very good care of me.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
4.0

Customer did not leave a comment.

Fredrick A. 
Rating:
5.0

Don't change anything

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Arrielle S. 
Rating:
5.0

I have rented twice from this location and it went well both times. The people there were very nice and helpful!

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
5.0

Fast friendly service & had the equipment I needed. I was moving daughter out of LSU so had to drive a bit to get what I needed very pleased we did. Will use again.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Susie A. 
Rating:
5.0

Everything was wonderful. Picking up the U-Haul and returning service was excellent so thank you U-Haul I appreciate your hospitality.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Austin D. 
Rating:
5.0

Staff at this location are always friendly and helpful

Timothy M. 
Rating:
1.0

Customer did not leave a comment.

Erica P. 
Rating:
3.0

The vehicle I was given was AWFUL. The driver side door did not close properly, so there was wind blowing through the vehicle the entire drive. The check engine light was on, and the we had to wiggle the key to get it just right in the ignition to start the truck. I was told the truck had a quarter tank of gas (which in itself is EXTREMELY frustrating). This appeared to be accurate upon initial check of the gauge, but upon closer review it was actually only 1/8th of a tank of gas. I was extremely unhappy with the rental and will not be using UHaul in the future.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

courtney W. 
Rating:
3.0

Yes, it was busy when we got there, at first I was upset because I tried explaining I want to drop the trust at a location closer to my storage, to save money. The customer service representative helped us out good, I'll give her a 10, she was great

Edmond A. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Shantreal B. 
Rating:
3.0

The line was long and the wait was slow. But we finally got served.

MARION T. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
1.0

Customer did not leave a comment.

Erika P. 
Rating:
3.0

Customer did not leave a comment.

frank B. 
Rating:
5.0

Customer did not leave a comment.

NIKITA W. 
Rating:
5.0

The staff was very helpful and efficient. I highly recommend renting here.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

Jack L. 
Rating:
2.0

Yes, I was on the phone. I answered every question she asked. However, it wasn't stated you will receive a email click on it and update the information. I had to walk and ask. Again she didn't tell me it was transfer uhaul deal where you only bring it back to that location. 😒 Very sad and disappointed

AUDREANA S. 
Rating:
5.0

My moves are always great with Coby and Ms. Glenda. Wouldn't change a thing.

jasimiel J. 
Rating:
5.0

Customer did not leave a comment.

tatiana D. 
Rating:
5.0

The cashier lady was very nice and helpful & the detail guy was to keep up the good work

Yolanda W. 
Rating:
3.0

The gentleman that rented the equipment and did the paperwork was very brusque. Not pleasant and extremely short with myself.

Theresa N. 
Rating:
4.0

Employees were quick to get me hooked up to the trailer. Hooked it up for me. I was able to get out of the location 15 to 20 minutes. The return was the same. Everything is quick with online registration and email/text verifications. The download license feature did not work for me.

David W. 
Rating:
4.0

Customer did not leave a comment.

GLENDA D. 
Rating:
4.0

Customer did not leave a comment.

brandon H. 
Rating:
5.0

Customer did not leave a comment.

Tametra P. 
Rating:
3.0

Relatively slow but helped me.

Emily G. 
Rating:
5.0

I love this place. The guys always help me hitch up the trailers. Super friendly and helpful, since I am an older woman.

Cyndy F. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Keep up the good work and the great customer service.

Diahanna R. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
4.0

Customer did not leave a comment.

Ronnie N. 
Rating:
5.0

Customer did not leave a comment.

Sparkle G. 
Rating:
5.0

Customer did not leave a comment.

Ambrianna H. 
Rating:
4.0

Customer did not leave a comment.

Eltisia L. 
Rating:
1.0

Worst experience ever!!!!

Kaelin T. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Efraim J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
2.0

Tires were low on the truck. The Very Rude lady at the counter stated that it was my truck an I had to call roadside assistance for help. One of the attendants said he was calling a coworker to come add air to the tires. This individual came on his off to help. The attendants were very nice and helpful. They lady behind the counter needs to have some instruction on how to treat customers. She cut me off when I was trying to explain the problem and stated it was my problem. Just FYI I rent from you about every other month. I will be renting from you next month I hope this issue has been corrected.

Tony F. 
Rating:
2.0

Check trucks,the roof was leaking and my furniture got wet. I'd advise you to inform clients not to use when raining.Thank you.

brian J. 
Rating:
5.0

Customer did not leave a comment.

Alesia G. 
Rating:
4.0

Very professional. They made sure I had every thing thing I needed.

joseph A. 
Rating:
5.0

Customer did not leave a comment.

LAWARREN G. 
Rating:
4.0

I ordered 12 blankets to be part of the move and there were none available at the location because they had not been turned in yet. I was disappointed and had to make do with bedding and other items to help protect the furniture. Didn't start the move off well with that situation.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE B. 
Rating:
5.0

Customer did not leave a comment.

barry K. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Might need repair to go by and change a few tures, make sure tow chains have the rubber gromits on them. Lights are all working. Not bad, it did the job.

BENJAMIN B. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
3.0

I ordered a U-Box from one location only to find out it was at another location on the day we were to pick it up. Not ideal circumstances for a friend willing to help. Your employees were very helpful in the return for shipping to my new address. You also changed the drop off uhaul location. I paid for delivery so I guess it didn't matter. Just a surprise. Everything arrived in tact and as requested.

Ruth S. 
Rating:
5.0

Excellent service, friendly and helpful staff.

James C. 
Rating:
5.0

Customer did not leave a comment.

JARVIS S. 
Rating:
5.0

Customer did not leave a comment.

Kira J. 
Rating:
5.0

Only issue or concern is the trailer (4x8') I rented did NOT look like it had been swept or mopped out. There was something spilled/ sticky on the floor that I ended cleaning. Not a big deal, the rest of the unit was very well maintained, and the entire staff was exceedingly helpful and friendly!

David S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

RAYCHEL W. 
Rating:
5.0

Buy more dollis for the truck rental.

Cory C. 
Rating:
5.0

Customer did not leave a comment.

Aaliyah K. 
Rating:
4.0

Customer did not leave a comment.

Jamarcus W. 
Rating:
3.0

Your representative that assisted me was very rude. Also, I chose the mobile pick up option which was a waste of time when I still had to go inside to do everything. The truck gas was empty upon pickup and even after getting the keys, I had to turn the truck in before my 6 hrs was up.

Melinda R. 
Rating:
5.0

Great staff

Mickey G. 
Rating:
2.0

The truck I rented absolutely reeked if cigarette smoke. Honestly, I couldn't stand to be in it! I had to return the truck the next day and figure out other plans.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

MARCELLA M. 
Rating:
5.0

The old lady at the front desk help me alot.....thanks

delisha H. 
Rating:
1.0

I was given an auto transport with a bad tire that caused us to pull over 2 hours into the 1000 mile trip. It then took nearly 5 hours for roadside assistance to show up. Unacceptable.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Raven R. 
Rating:
2.0

The truck I requested was not available so I had to get a smaller truck. There were no pads or dolly on site to get and I had to go to another place to get them. They did give me a small discount however it was extra time I had to pay my help because I had to make 2 trips instead of one

Kathy M. 
Rating:
5.0

The Team was better than expected and tje equipment gave me no issues over the weekend.

Leonard V. 
Rating:
5.0

I was completely satisfied with my experience today. The rental process went smoothly and the agent to assist me was courteous and very professional.

Sekina C. 
Rating:
5.0

Customer did not leave a comment.

Terrance C. 
Rating:
3.0

The pick-up process was very slow. Took almost 45 minutes for me to get the truck keys. Which was an issue since I only had the truck reserved for 3 hours. The time frame did not get pushed back the 45 minutes it took for me to actually begin my possession of the vehicle.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Tawanna C. 
Rating:
3.0

I received the rental van with less than quarter of a tank.

Alec G. 
Rating:
5.0

Nothing! The lady who helped me was amazing and very helpful.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Derek took really good care of me very professional and helpful.

KEN S. 
Rating:
4.0

Customer did not leave a comment.

Brandye S. 
Rating:
4.0

Friendly and courteous customer service representative. Vehicle very clean.

allen W. 
Rating:
3.0

Customer did not leave a comment.

NORA M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN S. 
Rating:
1.0

The truck was out of fuel and misrepresented on check out sheet. Extra time needed to fill truck out of fuel. Did not send email as promised an charges since no one available for check in. When movers did not show u asked what to do and agent said that is not my concern

Jeryl H. 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alvin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JESSICA H.  |  Overall Experience 
Rating:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Overall Experience 
Rating:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Sara A.  |  Overall Experience 
Rating:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Overall Experience 
Rating:
4.0

No comments

Marla Q.  |  Overall Experience 
Rating:
5.0

Very nice staff

Emmitt D.  |  Overall Experience 
Rating:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P.  |  Reservation 
Rating:
5.0

Professional and gets the job done!

MAHESH B.  |  Overall Experience 
No reviews have been submitted for this location.

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