Customer Reviews for U-Haul at Airline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Airline

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TANGA R.
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Customer did not leave a comment.

Holland B.
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Customer did not leave a comment.

CHERYL R.
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Everything was great.

melissa C.
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Customer did not leave a comment.

TERRY J.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

Paula L.
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Hi was doing a in town move for a couple days so I rented a 10 ft.truck.the truck was clean and air conditioner worked well.but,radio did not work and had a cracked windshield on passenger side.also I thought was expensive when adding on the 79 cents a mile otherwise maybe would have rented for a couple more days.customer service was good.

DANIEL B.
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Everything was very good 👍.

AUDREY L.
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Customer did not leave a comment.

TAWANDA D.
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Customer did not leave a comment.

Cora R.
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The Customer Service Rep I worked with was amazing! She helped me get my reservation switched to this location and made my stress go away! I was very upset prior to arriving at her location because my truck rental seemed almost impossible as I had gone to the location I originally reserved for and there was no one there! Her help and her professionalism was amazing. She made it easy on me and I'm eternally grateful! Thank you!!

Richard L.
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Good experience!

Yvonne H.
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Customer did not leave a comment.

Reginald L.
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Customer did not leave a comment.

christine T.
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On point!!!!!!!!!! Professional

Linda M.
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Customer did not leave a comment.

tara H.
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Customer did not leave a comment.

Norris H.
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My experience was horrible didn't have truck I was scheduled to get. Sent me to Florida and flannery no truck then I was sent back to Airline wasted 35mins of my time I'm beyond pissed I was told I'll receive 50 if they didn't have a truck. I spoken to manager Darrick at airlinelocsted he told me reach out to customer service file a complaint. I can be reached at 225-200-9655

TRASHICA R.
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Very nice and professional staff. Great service

MICHAEL W.
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Customer did not leave a comment.

Glenn S.
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Nothing. SIte was great! FIrst truck I got had the check engine light on, but they quickly gave me another.

RUSSEL W.
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Customer did not leave a comment.

Damon H.
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look at above comment

GLENDA J.
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Customer did not leave a comment.

Christina M.
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Customer did not leave a comment.

DeShawn B.
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Customer did not leave a comment.

SHELESIA M.
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Customer did not leave a comment.

JEFFREY H.
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Customer did not leave a comment.

Telisha J.
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Great Customer Service

Kimyun C.
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The way you charged me was outrageous. From 11am to 4PM. I used 40 miles and put the gas over, plus a in town trip and y'all charged 100 dollars. The price was a bit high to me but the service was ok

KAIERRA O.
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The vehicle tire was loose.

Monquis P.
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Customer did not leave a comment.

RANDALL L.
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all went well..

Jeremy B.
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Customer did not leave a comment.

RONALD G.
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Customer did not leave a comment.

Richard W.
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I was met by immediately when getting out of my truck and staff had me disconnected and out of there in minutes.

CATHERINE E.
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Customer did not leave a comment.

Zahid T.
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Customer did not leave a comment.

JONATHAN H.
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Customer did not leave a comment.

Terrilyn T.
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My reservation had expired by the time I got to the location, and they were closed. Customer service helped to restore my rental so that I could get my move done. They were awesome. The only thing I would recommend is the location calling before they close to make sure the customer still intends get the rental. Overall, I had a great self-service experience.

LISA M.
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fast pick up and return

Willie K.
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Customer did not leave a comment.

JUANITA P.
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Customer did not leave a comment.

gabrielle W.
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A detailed inspection by employees should be done well on the Trucks before use. I had battery trouble with the Uhaul and it delayed my trips and cost me extra mileage, time and money.

Lenard N.
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Had a problem with the strap around the tire.

Marissa L.
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Everyone was very nice and helpful

Robert S.
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Customer did not leave a comment.

SCOTT P.
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Staff is friendly and helpful every time.

Henry T.
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Customer did not leave a comment.

Romika J.
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Customer did not leave a comment.

Dawoo M.
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I enjoy the good customer service I received when ever I come to this location.😃😁😄🤣🥰🥰😀😀😅😅😂😆

Cedric M.
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Customer did not leave a comment.

CLEON D.
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Great Customer Service

Jerrold J.
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The customer service was great!!

WES M.
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Customer did not leave a comment.

Danielle D.
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Nothing. The service was expedite and Derek was very professional and exhibited great customer service.

GEORGE B.
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Customer did not leave a comment.

GEORGE B.
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Customer did not leave a comment.

JEFFERY B.
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Sry helpful people, that made the process easy. I would rent from them again 100%

DAMITA K.
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Jordan at the counter I hope I'm saying her name right was very helpful nice made sure I was taken care of and greeted me with a smile the tall guy did not though I think he was the manager not sure but she was great

Mac B.
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N/C

Charlita W.
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The vehicle that I drove was clean but was in horrible condition operationally because the steering was off and the ride was really rough. The employees at this location were very helpful and pleasant but my overall experience was bad because I had to pay for 20 extra miles because of the location. My initial rental pickup location was closed when they should have been open. I had a CONFIRMED reservation and the Uhaul representative over the phone assisted me by sending me to Airline Hwy. I'm a disabled Senior citizen and on a fixed income. I don't think it was fair to me to be charged the difference in the mileage. When I tried calling Uhaul customer service prior to my rental for an adjustment to be made, I held on for 15 minutes then I was disconnected. My initial mileage should have only been 10 miles but I was forced to pay for 17 extra miles because the other location was closed.

GLENDA J.
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The staff was very professional and friendly. I received very fast service.

PARNICE C.
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Faster service during pick up time

MICHAEL H.
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Perfect service

Mac B.
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N/C

Darrin T.
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Customer did not leave a comment.

Daelyn M.
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I was given misinformation by the technician which added unnecessary stress to my 3 day trip- we were told that with our dolly we could not back up when my over the phone booking consultant said we good. I managed to get by just fine, but the rudeness and irritability of the representative at the store did not start of the trip well.

MICHAEL C.
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Customer Service Representative was professional and courteous despite his apparent work load. Kinda refreshing these days.

Eric A.
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**This comment has nothing to do with the pick up location**. I had a terrible experience with U-Haul when trying to contact them via the phone. I NEVER received my 24 hr confirmation on my pick up location. I tried calling, was on hold over an hour, finally reaching a very inexperienced person. Total waste of time. Will go with Penske next time.

Aaron H.
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Staff and equipment were great

Daniel L.
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Customer did not leave a comment.

TONEY S.
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Everything from what I said was excellent from the young lady to the young man out there in the hot sun cleaning sanitizing the trucks down they do amazing jobs as want to say thank you

Bruce P.
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Customer did not leave a comment.

ECHEKA L.
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I see no improvement needed I was pleased with my rental

timothy W.
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Customer did not leave a comment.

GREGORY L.
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Customer did not leave a comment.

DANELL H.
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Need more workers

Daniel P.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

Kimberly M.
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Everyone was Very nice and friendly

TOMMIE D.
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Customer did not leave a comment.

HENRY F.
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Customer did not leave a comment.

TEALA B.
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Everything was great 😊 Keep doing what your doing.

Courtney D.
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So appreciative of the customer service people who helped me.

JOHN E.
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The UBOX was late and that cost us a few hundred bucks and some uncertainty but the truck rental was fantastic

Derrick M.
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I must say my experience at this location was pleasant. The staff were professional and kind and willing to help.

Samuel F.
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Customer did not leave a comment.

WRIGHT A.
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Keep the current staff.

RODESHIA T.
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Great Customer service!

KELDRA W.
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Nothing I had excellent service

Limauel Lee W.
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Customer did not leave a comment.

David L.
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nothing

RICHARD B.
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It was perfect. I was in and out in 15 minutes

Kevin W.
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Customer did not leave a comment.

DAMIEN C.
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CUSTOMER SERVICE SUCKS...

Thomas H.
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Customer did not leave a comment.

steven P.
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Customer did not leave a comment.

Patrick H.
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Person who received truck very courteous prompt and knowledgeable

RAYMOND G.
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Customer did not leave a comment.

Paul C. | First Impressions |
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Customer did not leave a comment.

montrell m. | Overall Experience |
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Customer did not leave a comment.

Lashan B. | Overall Experience |
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I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Sara A. | Overall Experience |
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We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

NORMA Z. | Overall Experience |
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my communication with the staff via phone call was great. Very helpful

Marla Q. | Overall Experience |
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No comments

Emmitt D. | Overall Experience |
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Very nice staff

PATRICA P. | Reservation |
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I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

MAHESH B. | Overall Experience |
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Professional and gets the job done!

No reviews have been submitted for this location.

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