Customer Reviews for U-Haul at Airline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Airline

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linda G. on

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Customer did not leave a comment.

Latisha S. on

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The radio didn’t work and the back door wouldn’t go down it kept getting stuck.

Monica F. on

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Customer did not leave a comment.

Joshua A. on

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Customer service was great and facility was convenient.

Chris A. on

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Whitney K. on

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Make sure the trailer works before assigning it to us. The trailer assigned to me had faulty lights when we hooked it up. We had to get a different trailer and redo all the paperwork.

Jimmy S. on

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It just appeared that I was an interruption of their work day. The employees were not friendly at all and one in particular seemed incompetent.

Lloyd W. on

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The associate assisting me continued face time conversation on personal phone during my check in. Would not honor quoted price from Uhaul website saying it was unreliable regarding pricing. Will not be using this location for future rentals.

Larry R. on

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Make sure the equipment is swept out good

Jessie B. on

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on target

LaShandra W. on

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I had the best experience ever at this location the employees explained everything they were so helpful and polite I didn’t get their names but the young lady had braids and the young man a high top fade haircut. If I ever need a uhaul again, I’ll be back to this location! Great job in customer service!

Amy B. on

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paul J. on

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Aub W. on

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stacy R. on

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Double charged due to employee carrying a conversation about personal life with another co worker instead of concentrating on getting me set up.

Candice W. on

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james C. on

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Great staff. And very helpful

riccara F. on

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Dwight J. on

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Great customer service. Keep up the good work.

Amanda K. on

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We waited until last minute and had trouble getting what we needed, but in the end the store on Airline in Baton Rouge came through big and got us what we needed. The lady at the counter who helped us was very friendly and did a wonderful job. We are very pleased.

Dwight D. on

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Cameron D. on

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Quick and easy drop-off. The staff was friendly and attentive

kenneth M. on

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Therese F. on

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Arthur P. on

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Jesse G. on

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David F. on

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Truck was not perfectly clean, but it was good enough, and it was almost new (6000 miles). Would have preferred a club cab pick up truck (I think this was the last pickup available). Would like to have rented it one way for drop off in another city.

Clinton C. on

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Eric W. on

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Shane P. on

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Kef M. on

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Duane V. on

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Nothing, quick in / out. Equipment was new, and gave us the best rate with mileage. We'll be back.

Beth S. on

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Derrick is an outstanding employee!

Michelle H. on

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Customer did not leave a comment.

NORMA Z. on

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my communication with the staff via phone call was great. Very helpful

Marla Q. on

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No comments

Emmitt D. on

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Very nice staff

PATRICA P. on

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I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

MAHESH B. on

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Professional and gets the job done!