Customer Reviews for U-Haul at Airline

4,164 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

More staff is needed at the location. In addition, more pleasant and professional behavior would be appreciated from the cashier.

TIA M. 
Rating:
5.0

Customer did not leave a comment.

SUNDAY E. 
Rating:
5.0

Customer did not leave a comment.

denis A. 
Rating:
5.0

The entire process of renting and returning our vehicle was quick and easy . The staff is extremely friendly and very efficient! I forgot something in my rental and they happily looked and found my item ! Thanks for a great experience.

Mary D. 
Rating:
5.0

The Baton Rouge location was very professional. I rented this uhaul a day before Hurricane Ida. I parked the uhaul at my mother in laws home because I had to work during the storm( I'm a nurse). My mother in laws street was blocked from downed trees and power lines. I was not able to return the truck until a couple days ago and I called and attempted to keep lines of communication with uhaul. I called and was sent to a office in New Orleans and the woman that I spoke with who I believe is Denise's secretary or maybe Denise herself was very rude and disrespectful. Maybe she thought I was trying to get over but who wants a huge uhaul for weeks and no place to live. She was rude and would not hear anything that I had to say. I was simply stating that I could jot return the truck because of the debris on the street. She's arguing with me about the fact that I could have dropped the truck off at any location. She would not listen. If that's who people have to talk to during a time of crisis then I feel sorry for your company. I love often because of work and I used to use uhaul often. I will never use uhaul again.

PAIGE P. 
Rating:
2.0

I was charged for equipment I never received. I also called the 800 number and was told a note was out on my account telling them not to charge me and I was still charged. Waited on hold for 60 minutes just to be charged for something I never received!

ANGEL S. 
Rating:
3.0

The 24/7 Mobile Pick Up did not work until I returned to drop off the truck. The staff was helpful, but the location is horribly understaffed. The truck was not properly maintained and there were mechanical issues during my limited rental. If I rented this truck for a longer move, I would have most likely been in serious trouble.

Collom P. 
Rating:
5.0

Customer did not leave a comment.

gail T. 
Rating:
4.0

the cab smelled sweaty and like it had not been cleaned. The steering wheel was sticky as well as the driver seat. the truck part has baby roaches crawling all over especially at the top back part. Please make sure things are cleaned and disinfected

DOMINIQUE H. 
Rating:
5.0

The guys there - at checkin desk & the one working outside, were both very friendly, helpful, & kind.

lisa C. 
Rating:
3.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Everything was to my satisfaction. Gree we at friendly service

EULA M. 
Rating:
3.0

Slow service

JASON I. 
Rating:
4.0

Truck drove fine and was good for what I needed it for… the truck was a little outdated and continuously had a service tire monitor light to come on…

ZYQWEZ Y. 
Rating:
5.0

Customer did not leave a comment.

TAMARA J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
2.0

Customer did not leave a comment.

TABATHA N. 
Rating:
5.0

Customer did not leave a comment.

Penny R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
3.0

The website is mediocre, but better than trying to get someone on the phone. I'm glad the calls are recorded so some of your employees can receive the “Customer Service” training they so desperately need. Overall terrible experience, except for the young man that assisted with the return. He a was a very pleasant and helpful, definitely the highlight of the rental.

LEONARD S. 
Rating:
5.0

Customer service was excellent and the rental process was quick and efficient. Great location.

TABATHA J. 
Rating:
5.0

The customer service was outstanding, both on pickup and drop off I had extremely friendly people helping me out right away.

Joe B. 
Rating:
2.0

Unnecessarily rude and stand offish

Daniel S. 
Rating:
5.0

staff was very courteous and professional Very well maintained. Great job everyone!

WILLIE S. 
Rating:
5.0

Our service was excellent at both locations

COLEMAN B. 
Rating:
3.0

At first they were about to give me a truck with the catalayta convertor or something about to break. Bad bad business. The bathroom or sewage had the whole store smelling. Then there was this extremely nonchalant young girl that had an attitude you wouldn't expect to appear from no one in public. It was raining severely, she doesn't listen when you speak. She was rolling her eyes, but why I really don't know. I am one to express kindness, care and love. But from her, it would scare you to run as fast as possible and far away.

ALICE O. 
Rating:
5.0

Customer did not leave a comment.

lucinda B. 
Rating:
4.0

Customer did not leave a comment.

RACHEL F. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
1.0

I was informed that the truck would be returned by the previous family at 8:30 am but come to learn they had extended the time to 11:30 am. I only learned this through the 800GOUHAUL rep. I wasted a trip because I called to verify the return time. The truck was in horrible shape and needs maintenance. I received a truck that was near empty has wise and 5 minutes after my departure from the lot, I'm stopping for gas already. The A/C in the cab goes in and out as well. Horrible experience

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

claude W. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
5.0

So, far nothing

michael M. 
Rating:
5.0

Great

WARREN W. 
Rating:
5.0

Customer did not leave a comment.

VANESHIA F. 
Rating:
4.0

The customer service is excellent. Whatever issue I had was resolved quickly and to my satisfaction, Keep up the good work!

MALISSA G. 
Rating:
5.0

Everyone at this location were friendly and very helpful. The van ran great, especially in the extreme heat it worked really well so they do a good job maintaining their equipment

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

The employee/ manager that helped me in Baton Rouge was very friendly, professional and accommodating.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

LATONIA D. 
Rating:
5.0

Deduct the Military Discount at time of return. I ordered on online, my Son-in-Law picked it up. We both returned it to the Baton Rouge Location. No one was there who knew how to deduct the Military Discount from the trip.

robert W. 
Rating:
5.0

Very helpful and courteous individuals. Drop off only took a few minutes. U-Haul on airline highway was very impressive with their operation, thanks!

DAVID R. 
Rating:
5.0

Everything was good

charlene W. 
Rating:
5.0

Customer did not leave a comment.

APRIL B. 
Rating:
4.0

Customer did not leave a comment.

JOETTE T. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

JODY D. 
Rating:
5.0

They were very professional

EVELYN C. 
Rating:
5.0

Customer did not leave a comment.

KENYETTA P. 
Rating:
5.0

Great Service!

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

Alexandria J. 
Rating:
5.0

More workers at counter would be a nice. Provide all counter personal with the same equipment. So that everyone who comes don't have to stand around for hours. The wait would be better use of others time. Then it would move the wait line and we'd be able to get in and out

MELBA M. 
Rating:
1.0

Took Over one hour from the time I arrived until I was able to leave. It was very crowded. Not many employees to handle the crowd.

Barry T. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
4.0

Make sure that the store is open at 9 & employees need to have morning task done before opening the store so that customers don't have to wait

URIAH M. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
2.0

Reservation on Prepaid was cancelled after one hour. Showed up 5 minutes after the hour. Employee seemed irritated to assist. Reserved furniture dolly was not available.

DAVID I. 
Rating:
4.0

My agent was amazing

CORA S. 
Rating:
1.0

Better customer service. Personnel didn't really want to be asked anything and when they did answer it was with an attitude. With the pandemic going on I found the steering wheel to be very dirty

CEDRIC H. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

FELICIA P. 
Rating:
5.0

Nothing

EDDIE W. 
Rating:
3.0

Customer did not leave a comment.

DEMARCUS G. 
Rating:
5.0

The call center is terrible. 25 minutes to get an answer. Then I was told I needed to call another number. I told them no they should transfer me as I was not going to spend another 20 minutes waiting on hold. They refused. The paperwork clearly stated 1800 go uhaul. That is what I called. I believe they are rated on how many calls an hour not on how many problems are solved. This is not the first time the call centers have denied me proper service.

TIMOTHY E. 
Rating:
1.0

Didn't give me a opinion to use my own insurance, force a insurance bill on me .

Dandre P. 
Rating:
5.0

Customer did not leave a comment.

Venetia S. 
Rating:
4.0

Customer service was poor. The sales associate left for subway after we had gotten there she made the statement of every time she gets ready to go eat somebody comes in, when she returned she did not acknowledge our presence nor did she say she would be with us shortly, she actually sat down at her computer and began eating her food. At this point I had gotten a attitude with her because of her rudeness and inability to service me. However in the end she became more helpful. My overall experience was a good one.

EDWINA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Durward C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
2.0

My truck broke down

SHARLENEA E. 
Rating:
1.0

Your Customer Service was almost did not exits on Sunday 1Aug21. It took 7 hours to get a live person on the phone to help use with our broke down U-Haul truck, an additional 3 hours to have an Uber to come pick us up to an overnight hotel. U-Haul provided my family a very poor environment

Anthony J. 
Rating:
5.0

Very good customer service. Very professional and helpful to everyone needs.

ELI M. 
Rating:
4.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

Solomon L. 
Rating:
4.0

Again, staff super nice and helpful.

ERIN D. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

JAMIE A. 
Rating:
1.0

My pick up location was changed without previous notice and I had to wait for half an hour at the initial location until someone sent me a message about the new location. I was able to start moving an hour and a half latter that what I was expecting, and the location was much more further away from my place, so the price I was charged based on the miles increased significantly as well. The customer service has not picked up my phone calls and I'll keep insisting until a refund is done. Incredibly disappointed and would never recommend your service based on that.

GABRIEL C. 
Rating:
5.0

Lower millage rates

STEPHEN B. 
Rating:
3.0

Store set up is cluttered and staff is not quite as professional as you'd expect.

Iris P. 
Rating:
5.0

Customer did not leave a comment.

PAULO A. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Customer did not leave a comment.

Cambre R. 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

tierany F. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

The van was very clean and got the job done. The two ladies working in the store could not have been more unfriendly!

MARILYN M. 
Rating:
5.0

Customer did not leave a comment.

RONDA W. 
Rating:
1.0

I was overcharged, the truck was on a quarter tank of gas when I received it. I reserved the 20" and a dolly was told none of my items were available. She gave be a 17" foot truck said it didn't matter if I reserved on line, they didn't have the items I requested. Just received an invoice for $145, I didn't travel far & they charged $90 gas??? I only made one trip to Zachary... My number is (225)938-0778. Please contact me asap!!!

TAMMY W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

alvin l.  |  Overall Experience 
No reviews have been submitted for this location.

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