Customer Reviews for U-Haul at Airline

Keep same workers

Excellent service highly recommended!!!!

The gentleman was very courteous and answered my questions. The check out process was very quick. Highly recommend this location.

Well first of all the online portion of uhaul is terrible. I have waited to calm down to respond to this email. I made a reservation online. Then went to said location to pick up. was told they didnt have it. Called customer service and then had to wait till 5 pm to get the truck. Then I was told due back by 7 am and I know had to move overnight to get the truck back on time. Or charged untold fees. The lady said I shouldnt of used the online app . Therefore Im unsure why uhaul has it. called customer service. and told they could do nothing. I brought it back on time but had no time for gas so then encurred another penatly for that. If given the opporutnity and new uhaul would have lacked every bit of customer service I would do things differently.

Need work on the truck

N/A

I love the U -Haul rental system... Flawless !!

i rent track many times in this locatoin,,,the staff is too friendly with good service

Clearly the office personnel is racist and wanted as little dialog with whites as possible... The owner of this place needs to understand, money goes where it is best treated!

100

Correctly charge mileage. From airline to12074 Newcastle Avenue its 6.8 miles. from Newcastle Avenue to 900 North street, it is 9.7 miles. When we got the truck it had 123809 miles, at North Street, it had 123826, from North Street to 7650 Airline is 5.8 miles.. Total miles traveled 22.5 miles. Gas gauge didn't jump from over full until we were on the way back. We did fill it back up. Give straps to hold down the dolly.

Great job

It would have been nice to know instead of reading the small print how much mileage was very expensive and misleading from advertising so many pending charges and charges falling off my account .

The service was friendly and helpful. When I arrived to pick up the rental, there was a long line; but when another employee came to help with the line, it started to move much faster. The physical location itself was a little clustered with boxes and other moving equipment. Aside from that, it was an overall pleasant experience.

I was charged for gas and I filled it over the line it suppose to be.

allocate the mileage of the loading from that location if the customer pick up from your premises. I was in Zachary, picking up in Baton Rouge and on a one way trip to kenner. 20 miles allowance was appreciated but, there was still charge for going over which probably would have balanced out if the mapping was precise.

GET A WHOLE NEW CREW!!

A great experience. Staff was friendly and helpful. No complaints.

It was a horrible rental and I want my money back. I have issues with the trailer twice out of town and they told me I would be held liable to transport the trailer back. I spent most of my vacation on the phone with u haul then enjoying my vacation. I felt like this company didn't care about my issue.

My truck was upgraded at no extra charge and the paperwork was a breeze!

One of ur employee has attitude and she don no how to talk to the customers

Answer the phone.

U-Haul has been very helpful during our move and assisted us in working through unexpected situations. We are very grateful for their assistance!

The staff at this location informed me on the last minute that they had no available trailers to deliver my U-box. They told me on the same day I had scheduled delivery. This poor communication was an inconvenience because I had made the delivery reservation five days in advance. They've had time to forewarn me of the lack of equipment. With enough anticipation, I could have changed my plans to arrive later at my new location. Staying on an empty apartment for my first night was inconvenient.

Great customer service

They were outstanding

Very professional

Lady working front desk was very rude. She had a bad attitude

Great customer service!

Employee was clueless on how to do a Transferload. Luckily the U-Haul agent Cathy called me to check on me and she assisted the site.

I haul employee hooked up the auto transport . We drove a about 20 miles and noticed they didn't secure to hitch. Luckily it didn't bounce off. Lesson learned is even if someone else insist for hooking up trailer, better check it yourself.

Have good staff working.. good service

Everyone was friendly and service was excellent!

The truck needed brakes and made a funny noise when you turned it off. This was by far the worst u-haul rental I ever had. Was scared that the truck wasn't going to stop when I hit the brakes. They need to do maintenance on that vehicle.

Upon check out the employee instructed me to leave the keys in the truck and i was good to go. I filled the truck to the level of fuel that i picked it upon with. When i got my receipt i was charged over $60 dollars and the fuel level reported was well below how i dropped off the truck. The $30 service fee was dropped to help remedy the situation, but make sure to check out your vehicle with representative, do not trust everything will go smooth by simply dropping it off.

The younger lady who checked me out was wonderful. However there is an order black lady that works there and have been for awhile that has the worst attitude ever. I was surprised to see that she still works there being how angry, unprofessional, mean and unnecessarily rude she is each time I visit the location. I rent uhauls often and I chose this location because it not closet but more convenient for me but this lady is a very horrible representation of this company. She never has a smile on her face us rude and not helpful ever. I have never seen anything or anyone like it. It's disgusting that she is still allowed to work there with no consequences. I would like to be contacted or I plan to go to corporate.

Everything was Excellent

Continue being the exemplary business that you obviously are.

Check in process is terrible.

Very easy return. Personnel polite and helpful.

Gentleman who hooked up the trailer for us was excellent! Enjoyed meeting him. Sorry I did not catch his name.

I didn't check the gas amount before leaving, but it couldn't have been 15/16 full unless it gets 3 mpg.

Get new trucks,!

Customer's service was great.. Nice and friendly people

I had a mobile reservation for a 6:30 am pick up, when I arrived at 6:15 I was informed that I had to have my vehicle hand delivered when the location opened at 7. The person working, told me that I just made the reservation that morning and that the truck wasn't ready. I showed her that I had made the reservation on Tuesday and then I still had to wait for the truck to be cleaned and ready. In addition, they told me that the truck was 3/4 full of gas but it was actually closer to a half tank so I left an hour later than planned and had to make an additional stop for gas. This cost me extra time and money as I had hired people to help with the move based on the 6:30 reservation.

I drop off the truck the same way I got it and was charged for some kind damage

Customer service was very bad. The person helping me was very rude and unconcerned I would not re commend this location to anyone.

Everything was great.

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

my communication with the staff via phone call was great. Very helpful

No comments

Very nice staff

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

Professional and gets the job done!