Customer Reviews for U-Haul at Airline

Rating:

5.0

Thank you. Pick Up and Drop Off were awesome.

Rating:

5.0

Very good people good service

Rating:

2.0

Lost time due to check in not being allowed until my window started. Workers were rude. Layout when lot is full is random and confusing to navigate. Vehicle’s tires were low pressure.

Rating:

3.0

Unfriendly person at the counter in the morning. Nice this evening

Rating:

5.0

Very nice

Rating:

3.0

Don’t have astronomical fees that up charges a “$19.95” rental to over $80.

Rating:

5.0

The two women at the customer counter during my visit could not have been more wonderful. They were knowledgeable, helpful, polite, and welcoming. They helped me understand my contract, expectations, and made it clear I was welcome to come to them with any questions, comments, and/or concerns. The rental process was also very easy and smooth.

Rating:

3.0

Windshield was very dirty and had two large cracks

Rating:

5.0

Better trucks ...appearance on the inside but other than that excellent customer service!!

Rating:

5.0

Easy drop off experience.

Rating:

3.0

They forgot my equipment

Rating:

5.0

It was a flawless transaction from picking up the trailer to returning it. I would highly recommend this U-Haul location.

Rating:

3.0

Make sure all equipment is available if customer pays for it...Make sure their reservations are accompanied and they don't have too reschedule because our first reservation wasn't available so we had to reschedule for following day... Still waiting on 50 dollars that was promised due too first reservation

Rating:

5.0

The representative was extremely nice and helpful. Super friendly.

Rating:

5.0

This location wasn’t the problem the problem came with my 2 guaranteed reservations at your Hammond, La facility. I was left with running to 2 different locations at the last minute. They only made good on one of the $50.00 guaranteed reservations. The Hammond manager is rude and a liar. I was hung up on my U-Haul staff because of U-Haul’s failures

Rating:

5.0

Everything was good to go perfect

Rating:

5.0

I think the truck needs some shocks. It was clean.

Rating:

5.0

Todo bien

Rating:

2.0

The process has so many flaws, it was an absolute nightmare. From being double charged, having ti resolve thay issue, the complete disconnect between each entity along the way, the shipper, the transporter, the arrival, the boxes and supplies I ordered initially with the pod weren't delivered with the pod, I had to go pick them up 40 mins across town, when I ordered and paid for them to be delivered in the pod. After a sudden family loss, this just wasn't what I needed.

Rating:

5.0

Everyone was professional, courteous and took care of me quickly.

Rating:

5.0

Personals were very professional and helpful 👏

Rating:

5.0

Employees have great customer service very helpful

Rating:

5.0

Nothing, keep doing what you are doing!

Rating:

1.0

Nasty attitude

Rating:

5.0

Request all customers remove. All personal information from glove carpartment & inside U-Haul that can be used for ID-theft when returning (drop off) U-HAUL Vehicle & equipment

Rating:

2.0

Trailer i rented had peeling paint and decals, interior rubber wall bumper was peeling off. As well reserved a furniture dolly and they did not have available for my rental despite having new ones for sale.

Rating:

5.0

Everything went well, keep up the good work

Rating:

5.0

Excellent service

Rating:

4.0

The air in this truck did not work good sometime it blew and some time it didn’t . That made it to hot to drive when the air stop working and when you hit a bump then the air will come back on.

Rating:

2.0

The District Manager Temera is very rude and disrespectful. Upon arrival, I approached the customer service desk and was assisted by another employee. Who was explaining how the deposit works? Tamera proceeded and insulted me to the third employee. I replied to Tamera that she is unprofessional, rude, disrespectful, etc.. She is bad business for the Company. There should be an investigation out for her. Very mean person..

Rating:

5.0

Great drop off customer service!

Rating:

5.0

More vehicles & extended hours open -close daily 24/7 pickup & dropoff,more discounts avail regular customers

Rating:

5.0

Great service

Rating:

5.0

This is not a complaint but a suggestion: explain to the customer (new users of your service) about taking pictures of the vehicle before and after use.

Rating:

1.0

Staff were rude and were not helpful

Rating:

1.0

The online check in was horrible we spent 30 minutes trying to check in. They finally told me to go ahead.They try to make things simpler with the check in on line but the site not good

Rating:

3.0

I had to go to 3 different locations before I received a truck. The 1st location, the guy was rude, made me feel threatened and he left upset without giving me the truck because he said I signed in through the app, he didn’t accept the card that was confirmed & completed on app & he complained about the picture the app accepted. He said the 800 number is just a phone service who controls nothing @ his location. @ the 2nd location, the box that holds key wouldn’t open with any code I was given. The lever was broken. I was told by Landon @ the Lafayette reservation location after him being on the phone through the entire process, that I could have the truck an until Sunday with no additional charges for days, mileage etc. The original drop off time was 3pm but later changed til 9 pm. I was told I wouldn’t receive any additional fees for that as well. After filing a complaint, Alex the area manager contacted me. He told me I wouldn’t receive $50 as a courtesy from Uhaul that wouldn’t affect anything with my reservation. He also said to contact him via telephone on the way to drop truck off so he could verify everything and be sure I wasn’t charged extra. However, he didn’t respond until later via phone & text saying he didn’t have his laptop when I reached out. Him and the 800 number said they didn’t see any notes on my reservation & to contact Landon about the $42 I was being charged in the app during drop off. However, Alex did say he would complete my reservation & drop off time since I didn’t proceed with drop off in app after seeing charge. But he provided me with Landon’s contact in regards to the $42 charge. I spoke with Landon & was told nothing could be done. This is an inconvenience & slap in the face to me. How could I be charged more in a 6 hour window than I was in 7 days. I feel all of this was for nothing if I still end up paying what I was told I wouldn’t have to pay. I need someone above Area manager Alex to review my case & contact me. Thank u

Rating:

1.0

The Manager and Assistant Manager are terrible. Refused to rent me the trailer. They kept saying U haul doesn't recommend the toy hauler for my Side X Side. I explained the car hauler will not work as my Side X Side was too narrow. The more I tried to explain how the car hauler would not work the more stern they got that I would not be able to leave with the toy hauler. They rudely made me wait as they referred me from one to the other as one would be on cigarette break then a lunch break. I wasted a total of 2.5 hrs till I finally used my phone to rent the trailer online. If you have the time I would speak with you {504 430-8039}

Rating:

5.0

The people were very helpful when we checked in

Rating:

2.0

I went to drop off the trailer. It was raining, I saw someone in an office but he didn’t respond. I heard someone welcome me, but couldn’t see finally found them at a counter in the far corner, not easily visible. Told her I was there to return the trailer, she said the guy in the office would help but it was his lunchtime. So went back and he came out, got on his phone and said it was checked in. He said he was going to wait until it stopped raining to help unhook. We asked if we unhooked here and he said no over there by another trailer and went inside to finish his meal. So we moved it over to the spot and unhooked it and I stepped inside and asked if needed anything else to check out and he said no we were good. So self service in the rain. I didn’t know how long it would continue to rain and didn’t have the time to wait around to see when it would quit.

Rating:

4.0

Had to call several times to confirm we would be able to access the box. I should be able to put in a request once with someone and not be told I need to call back to confirm. We called the day before and were flying in next day, having to worry about making sure to call during short layover. Create a electroinc request form for these types of things, send confirmation via email. The staff was very kind and helpful everytime we talked.

Rating:

5.0

My only disappointment was they did not have furniture dolly available that we had reserved. Otherwise happy with our experience.

Rating:

5.0

After my other rental truck company left me without a moving truck on my daughter’s college move in day, we came accross this location and quickly made a reservation online. Once we got there, there were several other LSU parents desperate for a moving truck. The girls at the counter were super helpful and super friendly, I wish I could remember their names. They literally saved the day for us!!!

Rating:

1.0

Over charged me! Very bad communication when I asked the worker to explain she went to the manager we all started fussing and then she cursing infront of her manager very unprofessional!!! all they do is complain and talk badly abt the customers NO HELP! KEEP UR MONEY AND TIME. Also gave us a broken truck.

Rating:

3.0

They hardly said a word to me. Just pointed and grunted at where they wanted me to park it.

Rating:

4.0

The staff can be a little more user friendly and less condescending towards customers. Yes, we know they are the experts and yes we know we know little about the rental process. No need to undermine the customer by trying to make us feel less intelligent about the whole process.

Rating:

4.0

It was disappointing that the utility dolly that I had reserved was not available.

Rating:

5.0

Outstanding customer service and support..

Rating:

5.0

Ebonee & Others Were Very Helpful!!! Thank You, Glenn Davis

Rating:

5.0

Emily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.

Rating:

5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Rating:

4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Rating:

4.0

my communication with the staff via phone call was great. Very helpful

Rating:

4.0

No comments

Rating:

5.0

Very nice staff

Rating:

3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can