Customer Reviews for U-Haul at Airline

4,219 reviews

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing. Everything A++++ as usual.

BETH S. 
Rating:
1.0

Wasn't answering the phone when I was calling about a missing part then they told me it was there wasn't I check the truck it wasn't was calling kept been put on hold then was told they were out

TYLESHIA L. 
Rating:
5.0

Trailer was in great shape. Staff at the U-Haul center were great too

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Customer did not leave a comment.

BETTY N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The trailer had cigarette butts and leaves left inside the trailer. This has never happened before at this location.

ULESS M. 
Rating:
4.0

Customer did not leave a comment.

JULIONNE Y. 
Rating:
1.0

Have equipment inventory updated online according to what you actually have in stock. We had to move all of our appliances by hand because we were anticipating and appliance dolly based upon what we reserved and you guys didn't have it. It took us nearly to 3:00 a.m. in the morning trying to load refrigerators and washers and dryers by hand.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

MYRTA C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA L. 
Rating:
5.0

Keep up the good work

ROSE C. 
Rating:
4.0

Did not like the fact that uhaul requires a completed call to a person who has nothing to do with the rental. All uhaul needs is a payment, not other people involved in a transaction.

ROBERT L. 
Rating:
5.0

Nothing

JEANETTE W. 
Rating:
2.0

First all would never use uhaul again always told rent and drop off where going to. This location said I had to return vehilce to same location. Cost me about 75 extra miles. Engine light came on two blocks away from location. Tried two other locations and they were the worst guarteened truck and when got ready no truck. U-Haul sticks never again.

CRAIG A. 
Rating:
5.0

Well done

ROBERT B. 
Rating:
4.0

Keep up the good work

JAMES S. 
Rating:
5.0

Great service

MICHAEL H. 
Rating:
1.0

The lady at the desk was very rude, i was already frustrated because i had a reservation at another location sat there for an hour only to be sent to this location. And to make matters worse they didn't even have any dollys available. So i was forced to purchase a utility mover for $7 it was just a bad experience.

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

ALDINA P. 
Rating:
5.0

Customer did not leave a comment.

MAURICE K. 
Rating:
5.0

Mr Derrick was very professional and efficient. The process was pleasant and quick. I will DEFINITELY recommend and use this particular location again. (If he's there.)

DARCELLIA B. 
Rating:
3.0

I needed and ordered a furniture dolly and appliance dolly rent with the truck. When I picked up the truck they did not have it for me. Puts people in a situation of not having enough time to get one for the move.

DEBRA S. 
Rating:
5.0

Personnel was very patient, courteous, & professional, THANKS 😊

AKIVA J. 
Rating:
5.0

Can't improve on excellence. The entire crew is great!! I am a frequent customer and they are always super friendly, accommodating and always go the extra mile for me.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

CARLA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Allow extra mileage if you are moving and have to come pickup , move and drive back as a round trip. I was moving from N.O. and had to drive to Btr to rent the truck then drive back to N.O. to load the truck and then come back to Btr because this is where I'm moving to . Unload and take the truck back to the rental location!!

DEXTER G. 
Rating:
3.0

I reserved dollies. None were available. I wasnt notified. Huge inconvenience

TILEASHA B. 
Rating:
5.0

Customer did not leave a comment.

CARLTON W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Everything was great and I'll be sure come again real soon! Thank You J.Davis,

Joseph D. 
Rating:
1.0

I will be seeking a partial refund. Although I scheduled my rental more than a week and half in advance, my reservation was twice canceled and each time it was rescheduled, the location was further and further away from my reservation location. This is unacceptable. My pick-up time was reset two hours later than the reserved time and I incurred additional mileage charges due to the distance of the rescheduled location. This has the inference that this was purposely done to increase mileage costs and increase the rental value.

JARED M. 
Rating:
5.0

Nothing

KIM W. 
Rating:
3.0

Customer did not leave a comment.

SHEVELLE H. 
Rating:
2.0

Was closed before the closing time

gregory B. 
Rating:
3.0

Staff are not very friendly and they don't have good quality service

CYNTHIA R. 
Rating:
5.0

NA

MARCUS F. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
5.0

Amazing location

MARY C. 
Rating:
5.0

Customer did not leave a comment.

WILSON S. 
Rating:
5.0

Thanks

Ossama S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

TAMARA J. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Location didn't have a utility dolly that i also reserved.

DAMON H. 
Rating:
1.0

Overcharged fraud seeking legal help

ALTON W. 
Rating:
5.0

Customer did not leave a comment.

RICI B. 
Rating:
3.0

More staff is needed at the location. In addition, more pleasant and professional behavior would be appreciated from the cashier.

TIA M. 
Rating:
5.0

Customer did not leave a comment.

SUNDAY E. 
Rating:
5.0

Customer did not leave a comment.

denis A. 
Rating:
5.0

The entire process of renting and returning our vehicle was quick and easy . The staff is extremely friendly and very efficient! I forgot something in my rental and they happily looked and found my item ! Thanks for a great experience.

Mary D. 
Rating:
5.0

The Baton Rouge location was very professional. I rented this uhaul a day before Hurricane Ida. I parked the uhaul at my mother in laws home because I had to work during the storm( I'm a nurse). My mother in laws street was blocked from downed trees and power lines. I was not able to return the truck until a couple days ago and I called and attempted to keep lines of communication with uhaul. I called and was sent to a office in New Orleans and the woman that I spoke with who I believe is Denise's secretary or maybe Denise herself was very rude and disrespectful. Maybe she thought I was trying to get over but who wants a huge uhaul for weeks and no place to live. She was rude and would not hear anything that I had to say. I was simply stating that I could jot return the truck because of the debris on the street. She's arguing with me about the fact that I could have dropped the truck off at any location. She would not listen. If that's who people have to talk to during a time of crisis then I feel sorry for your company. I love often because of work and I used to use uhaul often. I will never use uhaul again.

PAIGE P. 
Rating:
2.0

I was charged for equipment I never received. I also called the 800 number and was told a note was out on my account telling them not to charge me and I was still charged. Waited on hold for 60 minutes just to be charged for something I never received!

ANGEL S. 
Rating:
3.0

The 24/7 Mobile Pick Up did not work until I returned to drop off the truck. The staff was helpful, but the location is horribly understaffed. The truck was not properly maintained and there were mechanical issues during my limited rental. If I rented this truck for a longer move, I would have most likely been in serious trouble.

Collom P. 
Rating:
5.0

Customer did not leave a comment.

gail T. 
Rating:
4.0

the cab smelled sweaty and like it had not been cleaned. The steering wheel was sticky as well as the driver seat. the truck part has baby roaches crawling all over especially at the top back part. Please make sure things are cleaned and disinfected

DOMINIQUE H. 
Rating:
5.0

The guys there - at checkin desk & the one working outside, were both very friendly, helpful, & kind.

lisa C. 
Rating:
3.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Everything was to my satisfaction. Gree we at friendly service

EULA M. 
Rating:
3.0

Slow service

JASON I. 
Rating:
4.0

Truck drove fine and was good for what I needed it for… the truck was a little outdated and continuously had a service tire monitor light to come on…

ZYQWEZ Y. 
Rating:
5.0

Customer did not leave a comment.

TAMARA J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
2.0

Customer did not leave a comment.

TABATHA N. 
Rating:
5.0

Customer did not leave a comment.

Penny R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
3.0

The website is mediocre, but better than trying to get someone on the phone. I'm glad the calls are recorded so some of your employees can receive the “Customer Service” training they so desperately need. Overall terrible experience, except for the young man that assisted with the return. He a was a very pleasant and helpful, definitely the highlight of the rental.

LEONARD S. 
Rating:
5.0

Customer service was excellent and the rental process was quick and efficient. Great location.

TABATHA J. 
Rating:
5.0

The customer service was outstanding, both on pickup and drop off I had extremely friendly people helping me out right away.

Joe B. 
Rating:
2.0

Unnecessarily rude and stand offish

Daniel S. 
Rating:
5.0

staff was very courteous and professional Very well maintained. Great job everyone!

WILLIE S. 
Rating:
5.0

Our service was excellent at both locations

COLEMAN B. 
Rating:
3.0

At first they were about to give me a truck with the catalayta convertor or something about to break. Bad bad business. The bathroom or sewage had the whole store smelling. Then there was this extremely nonchalant young girl that had an attitude you wouldn't expect to appear from no one in public. It was raining severely, she doesn't listen when you speak. She was rolling her eyes, but why I really don't know. I am one to express kindness, care and love. But from her, it would scare you to run as fast as possible and far away.

ALICE O. 
Rating:
5.0

Customer did not leave a comment.

lucinda B. 
Rating:
4.0

Customer did not leave a comment.

RACHEL F. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
1.0

I was informed that the truck would be returned by the previous family at 8:30 am but come to learn they had extended the time to 11:30 am. I only learned this through the 800GOUHAUL rep. I wasted a trip because I called to verify the return time. The truck was in horrible shape and needs maintenance. I received a truck that was near empty has wise and 5 minutes after my departure from the lot, I'm stopping for gas already. The A/C in the cab goes in and out as well. Horrible experience

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

claude W. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
5.0

So, far nothing

michael M. 
Rating:
5.0

Great

WARREN W. 
Rating:
5.0

Customer did not leave a comment.

VANESHIA F. 
Rating:
4.0

The customer service is excellent. Whatever issue I had was resolved quickly and to my satisfaction, Keep up the good work!

MALISSA G. 
Rating:
5.0

Everyone at this location were friendly and very helpful. The van ran great, especially in the extreme heat it worked really well so they do a good job maintaining their equipment

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

The employee/ manager that helped me in Baton Rouge was very friendly, professional and accommodating.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

LATONIA D. 
Rating:
5.0

Deduct the Military Discount at time of return. I ordered on online, my Son-in-Law picked it up. We both returned it to the Baton Rouge Location. No one was there who knew how to deduct the Military Discount from the trip.

robert W. 
Rating:
5.0

Very helpful and courteous individuals. Drop off only took a few minutes. U-Haul on airline highway was very impressive with their operation, thanks!

DAVID R. 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
No reviews have been submitted for this location.

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