Customer Reviews for U-Haul at Cherry Ave

3666 reviews

4045 Cherry Av   Long Beach, CA 90807
(& Carson)

(562) 595-6318

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 595-6318

4045 Cherry Av
Long Beach, CA 90807
(& Carson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARTHA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

This is the best location anywhere in Southern California. I have done business here multiple times, and will continue to do so. Great people everyone is very helpful, and this location has everything and anything you could ask for when renting.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
4.0

Customer did not leave a comment.

BRENT S. 
Rating:
4.0

Truck was in dire need of a transmission or a tuneup… Latch was off the center cover blasting 100° onto my feet and melting my crocs. It was a miserable ride in 100° temperatures… The only good news is I lost about 5 pounds

ERIKA R. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

Customer did not leave a comment.

Brandi M. 
Rating:
3.0

No visual inspection was performed and the gas tank was NOT where they claimed it was. They should check the alignment on the tires

susan K. 
Rating:
5.0

Everyone at this location it is well trained and always familiar with the equipment they rent or install. Five star treatment is all I have experienced.

Robert H. 
Rating:
5.0

Staff on site were very helpful - Jonathan, Raymond, and 2 other staffers (Roger (maybe) and another young lady). Thank you.

MURIELLE M. 
Rating:
5.0

Customer did not leave a comment.

Sheon T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Great service. Thank you.

Guy G. 
Rating:
5.0

Customer did not leave a comment.

Ahmed D. 
Rating:
4.0

Customer did not leave a comment.

Fredie E. 
Rating:
4.0

Fix your online system to let local store know of reservation. I made reservation 3 weeks in advance and they called me the day before my rental that they received it that day and i was on a wait list.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Excellent customer service 100%

Maria W. 
Rating:
5.0

Customer did not leave a comment.

Brianna P. 
Rating:
5.0

Thanks

MARCUS J. 
Rating:
4.0

When going across country provide equipment that has air conditioning that works.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
5.0

Great customer service and experience. Will recommend.

Bradley P. 
Rating:
1.0

I was double charged for my one day trailer rental. I called and was told it would be corrected but it has not been corrected. Long wait to rent as well as a long wait to return. I will never use U-Haul again nor recommend you.

Matthew W. 
Rating:
4.0

The A/C worked in the van! The online check in was confusing and I had to go in the store.

Nancy H. 
Rating:
3.0

The salesmen didn't try to get me to rent a larger truck/van or up sell me anything. Thinking back I could have saved money by getting a bigger van for less trips

CHRISTOPHER C. 
Rating:
5.0

Impossible to rent when you call in 20 minutes to reach someone, wish I could talk directly to the store instead of 3rd party.

John G. 
Rating:
5.0

Customer did not leave a comment.

MARYJANE D. 
Rating:
1.0

When you return the equipment the field man just takes it and there is no confirmation as to what time it was returned. The receiver said that I was late and I was actually an hour early. When I received my receipt in the email it showed that I returned the trailer 4 hours after I actually did. I was overcharged by one full day. Not happy.

Stephen S. 
Rating:
5.0

Customer service agent was very polite!

Brittney R. 
Rating:
5.0

Nothing

WILLIE R. 
Rating:
4.0

I was forced to rent my equipment from this location because my original reservation was canceled by another location for no reason. I was forced to spend more money and significantly increase my costs because the customer service of the Culver Automotive location was dramatically beyond sub-par. While my experience with this location has been great, I am highly disappointed with the horrible treatment I received from the Culver Automotive location. U-Haul would do themselves a favor to review the feedback from other customers about that location and encourage them to improve their service.

KEVIN S. 
Rating:
5.0

It told me to pick up my uhaul at litos towing which does not have uhual

Elizabeth S. 
Rating:
5.0

Kevin was so helpful and courteous

Roni G. 
Rating:
5.0

Customer did not leave a comment.

Johneen H. 
Rating:
4.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

Great location. Both times here the staff was friendly and helpful

Erick S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

The employee Raymond was were rude

Erica B. 
Rating:
2.0

Give accurate information on use of equipment, if the in truck dolly tie is broken, that means I pay for its use. This was NOT relayed by the person checking out the truck to us. We just wanted it out of the way. Don't balloon my bill to reflect 3 days of service, when it was 2 days, the truck was returned on a Sunday, your store opens at 9 am. We dropped off the truck at 7:43, but because the worker checked it in at 8:47, we were charged an extra day. So much more, this is all I have the energy for.

Michael S. 
Rating:
5.0

Kevin and his staff were amazing and you should train all the other U haul locations to run as well as this Cherry store

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Fredy J. 
Rating:
5.0

The staff was great! They didn't have the 15 footer I reserved so they rented me a 20 footer for the same price. The truck ran great but, the cab was very loud and the body was beat up. Wipers were worn out, but, it didn't rain so, no big deal for me.

James B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Everyone was very accommodating.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

R S. 
Rating:
4.0

The location was great. Customer service was great. Staff was helpful, knowledgeable, and appeared to actually care about customer needs. The gentleman assisting me was very helpful and attentive.

ERICK S. 
Rating:
5.0

Customer did not leave a comment.

Bessie L. 
Rating:
5.0

Keep up the great work very professional and awesome customer service. Thanks Kevin and all the staff for your great service

Rafael R. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

insure that your nation-wide computer system doesn't crash in the middle of the day leaving customers and employees both hanging and trying to figure out what to do!

Robert R. 
Rating:
4.0

Gas levels compared to actual paperwork indicators do not match at times. I ended up putting more gas then it actually was. I uploaded pic at time of checkout. When I returned the truck there was no way to pull up there pic that was uploaded to prove it. Therefore the rental for one day cost me more then it should have! Not happy about that!

Juan B. 
Rating:
5.0

Friendly fast service knowledgeable staff. Great experience

ANTONIO A. 
Rating:
1.0

Staff is terrible

FRANKIE E. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Thanks!

Michael G. 
Rating:
3.0

Customer did not leave a comment.

TABITHA T. 
Rating:
5.0

I am not sure why I am not recommended by the website to use more often. The website recommends Westminster or Garden Grove locations vs. my hometown of Long Beach.

Joseph F. 
Rating:
2.0

Disappoint for extra one day charges, I rent and return same day buck 5 pm I call office couple times but I did not reach the person. So, I stop by Jin.15 6:30 I explained what happen but she would not make refund. Ask me come buck next day. It kill my time more than your charges. It not good service like U-Hall

TERUO T. 
Rating:
5.0

You guys are great!!!

Phyllis B. 
Rating:
4.0

Customer did not leave a comment.

TAMIKA L. 
Rating:
5.0

Great staff and great teamwork

xavier M. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
1.0

Horrible experience, employees at this location are rude and unsafe. Manager Kevin needs better customer service and he needs to be demoted for lying about a trailer being defective. On the drip of Jonathan was rude and did not apologize for manager Kevin lying about trailer being defective. That trailer needs to be red tagged and put out of commission. I need uhaul to inspect my hitch for damage from the trailer. Employees at this location need better customer service skills.

Cristian C. 
Rating:
5.0

Randall was very helpful!!!

Kieran B. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Liliana V. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Easy drop off

NICHOLAS D. 
Rating:
3.0

App was inaccurate. Only upon check-in did it tell me that the location had to be open. The vehicle only had 3/4 tank of gas. I had to fill it up to avoid fees. I took a picture of the console and have proof. Will not be doing business with you again.

David D. 
Rating:
5.0

Customer did not leave a comment.

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Jorge K. 
Rating:
3.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

N/A

Phalonne M. 
Rating:
1.0

Truck needs a wheel alignment

Andres I. 
Rating:
2.0

The assistant manager did not wear his mask over his nose. I asked him if we would. He said I heard you and then refused. Also, when I dropped off the truck, your computer system network was non functional. I was told that a receipt would be e-mailed. I decided to stop back a couple of hours later to pick up the receipt. It was then that they checked in the truck. Then they overcharged me based on the current time.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

lucie R. 
Rating:
1.0

I was fraudulently charged for fuel. I even took a picture of th fuel gauge beforehand. When I call to dispute the charge no one ever picks up th call. Will never go back.

Aryan G. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
3.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

My experience was good. My only complaint is the alignment was terrible and that particular truck should be serviced. Otherwise, my experience was good and I will recommend them to a friend.

DORETHA P. 
Rating:
3.0

The check in process was easy (although I was surprised the person checking me in didn't know I had rented a furniture dolly and blankets). The van wasn't clean but not so dirty that I cared: Seats not vacuumed and footprints in the back. The return process was a bit of a drag -- long waits, employees bickering, said I drove more than I did. If the return process was like the check in process I would have rated Above Average.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Andreas P. 
Rating:
5.0

Customer did not leave a comment.

Angelito C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Adriana P. 
Rating:
5.0

Friendly, helpful staff. So this location just keep doing the good work.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Janice W. 
Rating:
4.0

Customer did not leave a comment.

Autra A. 
Rating:
5.0

Steady, sure and safe. That's the way I like it.

Misipouena T. 
Rating:
5.0

Customer did not leave a comment.

Oliver E W. 
Rating:
5.0

Will use this locations again

Leonard W. 
Rating:
5.0

The guys at the front made the experience a 5 plus all the way around two guys that work up in the front they were amazing you guys had a huge inventory which I love I've heard from you guys before and loved it keep it up

Steven S. 
No reviews have been submitted for this location.

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