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Joe B.Customer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very polite and helpful . We will be customers for life .
Ricardo G.All employees are awesome
Isaac D.Thankfully, the U-Haul at Cherry Ave location was able to fulfill my reservation since the original location for my confirmed reservation was not open and unavailable on the day I picked up the rental truck. What could have been a very unfortunate day was prevented.
DaMonique S.Better customer service and cleaner trucks as well
Roger M.Always a good experience…
Naimah W.Our van broke down twice while we were using it. Not a smooth experience.
Eric M.The lock was broken and she said “they knew about it but didn't have time to fix itâ€. The door in the back was extremely hard to push down all the way to reach the latch. They lady was very nice but would have liked to be given a replacement lock. The inside of the truck was very dirty and the surrounding parking lot was very very dirty.
Shelby W.Everyone exelente peoples exelente service
Jose F.Knowledgeable and professional
ALLIE H.Exelente services and friendly easy make deal
Jose F.Thanks for your professional custom sservice.
GLORIA A.Customer service was pleasant and professional.
Gerald C.Sophana was great with the check out of equipment and the return of the truck. The whole process took less than a couple minutes.
Trevor B.Sophana was very polite and helpful. I rented items and returned a truck to their facility. Checkout only took a minute.
Trevor B.Availability of equipment was excellent even when reservation was made week,s before equipment picked up for use
Fred R.Josh was a professional with great customer service knowledge. I'll drive the extra miles to get better customers service!
ARTHUR B.I was unhappy that a truck I wanted was not available to me at a location closer to my house.
Darryl B.I really appreciate how above and beyond they went for us in our move.
Javier L.Excellent service with smile! I am French passing by LA, it's a pity that U-HAUL don't pop-up with key words like rent van or rent utility car... I got to know you from a local friend.
Abderrahmane K.Stop charging your customers for fueling charges when I filled up the tank to the amount requested
CLAUDIA M.There is nothing to improve, the employees were very professional and courteous.
joe M.Please make sure you equipment works before signing someone up to rent. I had to be put in something more expensive and no rate cut was given. Dry unhappy.
bill C.Great customer service and easy in and out. Jade was very helpful and friendly and knew her stuff.
teresa C.Rep told me my reservation was too late in the day. He told me I should come in earlier, asap in fact. I have a feeling this changed the rates at which I was charged. I sent an email as soon as I received an email receipt. It's been over a week and still no contact. I'm almost ready to file a dispute to the charges with my card company.
carlo F.Everything was perfect for me
delois S.Easy and convenient way of renting a uhaul, first time doing it this way, my preferred way from here onward. Thanks.
Eric D.Check engine light was on and cost me a ton of gas to get to my destination.
Jason S.Great customer service from both reps
Joshua M.Front desk girl was rude, this location in general is usually rude. They hate their jobs and shows. Unfortunately I need uhauls for work but if I had my way I wouldn't be using this service any longer.
Heather R.Great customer service!
teresa C.The gas was marked as 1/2 of a tank but when I got the vehicle it was clearly less than 1/2 tank of gas.
Robert W.The truck I rented was generally clean, but the passenger side seat area had some gross spills in the cupholder and on the dashboard area.
Devin S.The exact truck was wore out.
Carol W.Excellent customer service. Fast and simple. Provided clear explanation of service
Beverly B.The employees I interacted with during pickup and return were not friendly. This is not the normal interaction I have received in the past from this location or others.
Cres R.Your workers not friendly at all did even say hi bad service
carmen G.Nothing more, you guys good and I appreciate your friendly treats. Thx so much
Mohamed E.The ENTIRE staff was friendly, helpful, patient, and very professional. GREAT customer service!
LINDA F.Nothing as well. The young man who was inspecting the trucks noticed I was in need of assistance. He asked me right away if I needed help, which I did, and immediately helped me out. Personable, respectful and everything. GREAT JOB!
Jean-Pierre D.Very, very, very poor staff. Unprofessional, misinformed, eating at the counter, didn't want my business. You better do something about this. They will deteriate your business there that I've been going to for years!
James M.Great customer service
marvin R.Very friendly assistance !
Mark H.When I showed up to pick up the trailer at my scheduled time, there were 4 employees having an animated conversation. I said “Hi!â€. They looked at me like I was in the wrong place and kept on with the conversation. Finally a woman came from behind the desk and said she was finishing her break and would be with me when she was done. I signed my rental agreement and got the extra insurance that “covers everything if there's any troubleâ€. We went out to look at the trailer I rented. She kicked the right tire a couple times and said it looks good. When I stopped for gas later on, I checked the trailer tires and the right was low on air, so I aired it up and checked it the rest of the way. About 80 miles from my destination, the tire blew out. After 3 1/2 hours, uhaul sent out a truck with a tire but no wheel and a Jack that didn't work. We had to help lift the trailer to get the wheel off while he changed the tire on the highway. He looked at the old tire and said “no wonder it blew out. Look how cracked that tire is.†I understand sometimes things happen. I tipped the truck driver, gave him a cold bottle of water and went on our way. When I got home from my trip, I was surprised and a bit insulted that I got a bill for the tire change. I paid $10/day for the extra insurance and yet I was charged $154 for the defective tire that the rental place obviously at least suspected had a problem. When I questioned the charged in and email and voice mail (no one answered the phone), I got no response at all.
Jon S.Unfortunately the staff was not welcoming and were not very informative.
michael C.Pretty dumb to be charged per mile and then still be charged for gas. The app was a disaster and wasted an hour of my time with an endless loop. The fact the website let me book at a location that did not have the vehicle it let me book should embarrass your company. Get your stuff together.
Gabriel C.Great customer service, very friendly and professional
MARDEL B.The staff that assisted me was very friendly. I didn't like that I was bounced around twice before because the other locations didn't have the truck size I needed, even though it showed they did. And I was called the day of my move that my pick up location had been changed again.
Jose M.Have an outdoor buzzer for the return area. Their is a sign that says to wait in the equipment when returning, but sitting in their waiting for someone to come gets frustrating. So maybe something to let us known someone saw us rolling up to come assist us. Other then that, everything was great, and I intend on coming back here again should I need anything from Uhaul =)
Angel D.The staff here are friendly.
Jonathan S.Have clean vehicles available to rent and provide training to employees. The two (2) employees at this location did not possess ANY customer service skills during the pickup and drop off process. I will not use this rental location again.
Vicky B.I Just Want To Say THANK YOU VERY MUCH.
JENICE W.The gentleman who opened the store this morning (and who's also there) was very helpful and kind. He greets you and ask if you need any assistance. Some of the other workers should take notes.
Shana C.Your employee was extremely knowledgeable, healpful and respectful ! THANK YOU
dan D.