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SANTIAGO DCustomer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Process was easy and people were very helpful. Would like to atleast see someone recognize these professional individual at this site. Well deserve. Thank you and will continue to recommend to family and friends.
LARRY SAdd more staff members
KANNARA PThis location was excellent, but u-haul central was awful. When I put in my reservation, they gave me a location close to home, then in an email later in the day said it's in a city 40 min away. I went there to make sure my hitch was OK. It was. Called the morning of pick up and they told me my reservation was cancelled because I missed a 7:45am pick up. 7:45 was never once mentioned. I told them after 12:30. Never once did they say they would cancel my reservation if I didn't pick up at stated time, which was after 12:30pm. They had my CC. Finally, they found what I needed at another location, and that location was super nice. I think U-haul's reservation system leaves a little to be desired, even though individual locations may be very good.
PEGGY KGet the poor guy a swamp cooler
Douglas JRudy is the best! Thanks again U haul for making moving easy!
KRISTIAN DFriendly customer service.
MICHAEL MThe chain was to short one tire was low and the ty downs in front were short. The guy that helped me was very good.
JACK SGreat service: fast friendly and efficient
ROLAND PThe personnel were friendly, but they were swamped!!!! I was dropping off a trailer attached to my car. I had to wait for quite a while for someone to either take the trailer off the car for me or tell me where to put the trailer. Someone finally came out and took the trailer off for me. It appears that U-Haul needs to hire more employees to keep up with demand.
ELIZABETH HThank you for the professional help of picking up the trailer. Everything was in good shape and the help I’m returning. It was a good experience and I made our move very clean and acceptable. Thank you much.
JAMES RABSOLUTELY, SUPERIOR CUSTOMER SEVICR.. Manager upstanding as well is his crew.. truly highest recommendation
john mThe uhaul tandem axle i used was 6x12 and I had that puppy loaded full and did not have e any troubles at all they checked all lights before I left hooked it up for me I bought a trailer hitch from them that was priced right like Walmart prices them. I pulled mine almost 467 miles from Long Beach Ca to Grass Valley Ca 7.5 hours i slept at a hotel halfway there since I dont like driving that long of a distance. Worked great and zero trailer sway on highway sometimes passing slow trucks at 70 mph still no sway at all. I pulled it with a 2021 Ram 1500 V8 HEMI Truck and I would rent another one in the future.
LANCE DGreat Customer service! I encountered three different u-hall representatives...Each one made me feel welcomed and each one of the u haul representative made me feel valued as a customer! The truck I needed 10-footer only for a couple hours ..and it was clean, and easy to maneuver ! Thank you...
GLORIA DLove my local spot. I never go anywhere else unless no other choice lol
ANTHONY MRudy is awesome
JOHN PThe equipment worked as expected. Rudy and his team were fantastic. They went above and beyond to get my vehicle towing electrical system to work with the trailer. Really appreciate their attention and quick thinking. Great customer service.
Paul MFortunately, my experience at this location was great. I can't think of anything that will improve the experience I had during this process. Customer service was awesome and very professional. I highly recommend this location.
JUAN GYou put me at ease and were kind and professional. Thank you. I would love doing business with you again.
KIMBERLY SNothing.
DEBORAH Bnice people working at the Cherry Location in Long Beach Ca
HOWELL PExcellent, young man was very helpful.
SANDRA OEverything Excellent 💯
JOSE VKeep up the good work! Thank you.
Edward CI tried to check in with my U-Haul app and it didn’t work. Maybe because the barcode was on the curve of the trailer and it didn’t pick it up. So I had to wait 45 minutes to check in. That’s not acceptable.
gregory vU guys the best!!
MAURICIO VEverything is excellent at the moment.
CHARLES LThis uhaul is awesome the employees are professional and the GM Rudy is great he has always made my rental experience so smooth!
JESSICA GReally great staff
Tommy PIs was a very busy MONDAY morning, only had two ladies working, one working inside helping customers and the other young lady was working outside cleaning and organizing equipments. I needed to install a 1/2" ball on my hitch so I can rent a 4x8 trailer but no mechanical employee on deck. So I ask if I can install it myself and she was ok with it using the shops tool. I can help if I'm hired there because I'm machenically experience in that field. Thank you all is needed is an extra hand. Too much for two ladies to handle.
ROYDEN SCustomer service is the best thank so much
Omar TReally appreciated the ease at which the rental technicians were able to get me in and out of uhaul both at pickup and dropoff. Will use again!
REECE MEvery staff member was very attentive, answered all of my questions, super helpful. Made it super easy for me to get done with the process and on my way. Love their customer service!!! Highly recommend!
SANPATRICIA CMake sure unit is full of fuel and not two miles left to empty.
Gerardo CI use uhaul a lot. Cherry is the only location I love. I always try them first. Guys and girls are great!!
ANTHONY MIt was a friendly and hassle free experience with professional staff Rudy and Chad!!!
OSCAR BKeep up the great service
REGINALD HNothing
KEVIN Gcontinue the good work and continue engaging with customers with that good Long Beach energy.
JON CEverything was well
KEVIN BThe location was well run, however I’m very disappointed with U-haul in general for allow me to book a reservation well in advance at a closer location and for a smaller truck. I got a much larger truck that was terrible on gas and I had to drive way out of my way to pick it up.
VINCENT JEVERYTHING went smoothly!!!
rich tThank you!
TIMOTHY DEverything is perfect!
KAREN SAwesome service. Easy in and out rental as well as return.
TINA CI do have a concern. My vehicle that I drove requires an alignment. My driving experience was unsafe because I had to adjust to the steering wheel.
RITHY SMy U-Haul experience was very pleasant and efficient. Both on the pick up and the drop off. The person(s) I interacted with were polite and professional. I'll recommend U-haul to anyone who asks.
TOM MThis location has poor internet connection and I was unable to properly take pictures when returning the rental. This cost me the full amount to be charged when I returned a day early and was also told I will be charged less. I was also charged $13 for gas when I filled it to the level I picked up. Not fair
NELLY CGreat, easy experience. Communicative and responsive staff.
Evan BThe truck definitely needed a front end service but that’s not the fault of the team working there. The first truck I was given had a CEL and a misfire but I just walked in and they gave me another one on the spot no issue. The staff working at that location were great and friendly.
TROY SPretty good experience being that this was my first time
DASHAWN WIf a customer asks for help, please don't say I'm on my lunch first...it's kind of well...I get it, you on your break. I just needed to drop the keys!
KATHLEEN F