Show us how to adjust the side mirrors. I could not move them even after asking for help.
Darrell BCustomer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, in and out in a timely fashion, and quick and easy return. Super grateful for my experience with U-Haul today
justin lMore trucks so you are never out .
Elvira MTook 45 mins to pickup my truck. Only 2 people working. Found out after using truck that it was leaking differential fluid and left a huge stain on my driveway.
William GGot what I paid for.
JOHN ATry to send trucks out with clean windows. BEST customer care!!!
Jenny KWaited in line for 30 minutes. So sense of urgency from employees. we changed dropped up location because the worker at the pickup location said it was cheaper. We were charged the same price if i was to drop it off at any location. We drove an extra city away when we could’ve droppped off right next to where we were moving.
Sophearoth OMy truck rental did not have a rear-view mirror or rear-view camera. I added this feedback on the equipment question when returning the truck via the U-Haul app.
Michael MVery slow checking people in! Need more staff during weekends
Ray PI waited for over an hour and half to pick up my cargo van that I already reserved online! And even when I tried to "check in" through the app, it didn't work properly. I had to take a photo of my drivers license 4x and it still never went through. The Uhaul employee had to do the entire check in process over (even after I did it 4x while waiting in line). The Uhaul employee just said it was a "network issue." but this should NOT be happening, especially on a Saturday morning. This delay made us severely delayed and the slowness of the line was never acknowledged by the employees. I will NOT be coming back and will now take my rental business elsewhere. While another customer was in line, they were able to secure a rental truck from Home Depot in minutes.... it should NOT take hours to pick up a truck!!
Shelby MThe chains were replaced on the trailer but the tires are 6 years old and built a bulge and started separating. We were lucky to have made it home safely. Just godd tread on tires does not make them safe.
matias bU-Haul employee who was outside with the trucks was super unprofessional and not happy to be there at work. We finished paying inside and the employee inside was very kind and helpful. He told us to take our receipt to the associate outside who would give us the keys. The individual outside saw us and intentionally kept walking away from us and after 5 minutes told him we are still waiting for our truck. He told us we have the keys and we informed him we don’t have them and we don’t know where the truck is located. The employee said he just finished parking it in the lot. He placed the sun visor, parked the truck inches from the truck behind it, we could not take a picture of the plates unless we move the truck forward, he placed the side mirrors folding towards the truck. He performed all these actions knowing we were standing there waiting for the truck and then he walked away. He did not help us, he did not communicate with us and he was very rude and condescending. Would not really recommend this facility due to the amount of time wasted with the employee outside.
MONICA RGreat customer service
Jose GThe staff member was extremely helpful and friendly. I wish I remembered his name, but really made me feel at ease for using a trailer
Zane BNot insinsitive, but no”Hi There’s, welcome to U-Haul, you know something! is missing from the work ethic! But maybe it’s just me and my time has come and gone, and apparently. The way service used to be, like the way American used to be! Has all gone and taken the flavor with it.
monte bThey told me that the gas tank on the van was full, but it was not. I only drove 14 miles but had to put in over 4 gallons of gas.
Josephine JQuick and efficient!
Hannah BThey never give me no problems great customer service
Shamika WPerhaps, if there was someone to escort us to the truck. We could not locate our truck amidst other trucks. Also, maybe offer a step stool for your short customers, or obese customers.
Elizabeth MRudy was very knowledgeable and helpful. Everything went great.
Glen EThe only issue I had was the gas gauge show less gas. I had to take a picture to show them so they could make an adjustment before I drove off.
Robena SWent to the U-Haul on Friday and picked up a 4 x 7 trailer. They help me connection and they were really nice very professional and we returned it one day early and they gave us a credit so we’re very thankful
maria uYes
Phirom OFirst of all, parking are available at the location but they order everyone to park on the street. Some people have problem with that my car was broken into before at that location. Process is very slow in the morning. Brought the truck back and the manager was taking to long to process a customer in front of me it took him over 14min finally Corey the assistant walked from outside, saw me standing in line started chatting with the manager for a couple of minuets then called me didn't say any greeting just asked me to leave the key and he will email me the invoice, I have asked to have an invoice he was upset went outside charged me $20 cleaning even though me and my son cleaned the back very well. Bad bad bad attitude. $20 is not a big deal but what is right is right
sameh hI can’t think of any everything is systematic and organized.
Rogelio PRodolfo is an excellent store manager. He explained everything very well very helpful great experience
Nicole BThe general manager there was extra friendly and hopeful
Kathleen MPoor performance, location did not take cash or tap even with them having the machine. Staff was complaining about management as well
dylan lGreat place!
Danny KWe had great service from the guy who checked us in/out.
Kasey SNothing. The gentleman who helped us was really nice and professional!
Darren JGreat customer service, drop off was quick and easy.
Steven HRented a truck on a Monday. No Problem... Great guy taking order.... Good personality.
Thomas HI do not have any suggestions of improvement other than the need to have more vans available for rental. The young man who assisted me in the office I'm sorry to say I forget his name it was a busy day for us, anyway he is very kind a d patient , nice customer service.
Tracey PStaff was efficient but could work on their customer service by smiling once in a while.
Eleni MKeep doing what you are doing
Sean FThey were very helpful in getting m what I needed in addition to being kind.
LETREYONA JNothing. Everything went smoothly. Great service.
richard bCan do better by cleaning the rentals
marlo tI had talked with several different staff while organizing my Rental. Every single one of the employees was very kind and attentive. We drove almost 3000 miles hauling our car and that Uhaul rode trailer was amazing. Had small issue on the road which was repaired while we had breakfast at the hotel.
Kim GCustomer service is so great and the people there are so helpful, thank you and I will see you again.
Fred TCustomer service - perfect!
Kim GGreat experience. Vehicle was clean and comfortable to drive. Check it was easy and return was even faster. Will definitely use again.
Christine VI pulled onto the lot 3 minutes before 7am and was told I had to pay a $20 service fee to have them check it in since I was three minutes before 7am. Your attendant said that’s the rules while he took his time checking in a van in front of me. I asked if I drive it off the lot and come back in 3 minute it’s past 7am he said it didn’t matter. Poor service and extremely bad customer service.
Jackson TThis team is consistently the most professional and helpful staff at any of the MANY Uhaul locations I rent from in the Country. We really appreciate them!
Matthew AThere were 4 people behind the desk, 3 computers and a line to the front door. The 4th person who was not at a computer was carrying on personal conversations with the other employees. Nobody acknowledged anyone that walked in. They were talking, cussing, joking and just carrying on like nobody was there. I finally got to the front and was being helped. The computers were super slow so while we waited for a screen to load, the employee was talking to the other employees. I saw a screen pop up that asked for my signature. I had to interrupt their conversation to ask if I needed to sign. It was very unprofessional.
Robert BManager was very nice to deal with
Peter GThe whole process was easy and affordable in this economy.
ADRIENE PThe only thing I did not like was the amount I was charged and wasn't clear on why it was 20 Dollars more than what I had already paid
Derrick PThank you so much
METALI TI was charged a gas surcharge for just adding gas to my tank. $30 plus $42 for gas. I understand the gas but the surcharge is just another way to charge me more.
Kim DTku I
Arnulfo ASo grateful for two UHaul rentals to move us from California to Arizona. The process was easy and the people at UHaul were so helpful and friendly. I would definitely rent a vehicle again in the future!
Lucy BThe team was organized, prompt, and dialed. They even went out of their way to make sure I wasn't charged more than I should have been to rent an auto transport trailer. they are quite young, but have been schooled in the art of customer service very well.
MICHAEL OThe mattress cover was a total waste of money. It's thin and tore easily...
Dane MCheck the mirrors in case they are loose and won't stay in position On. Very dangerous on the road when the mirror won't stay in place.
Charles R