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jaquice G.Customer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check engine light was on from the start
Stewart S.The staff on renting and returning was very helpful..
George S.Drove only 10 miles but was charged extra $22 for gas. Disputed charge but dispute was ignored and credit card automatically was charged.
Denny T.I had a great experiences at this location. I've rented from there 3 times. The manager Kevin, and the other gentlemen with longer hair who helped me? were very courteous, fast, and efficient. The same 2 guys helped me each time. I was in and out from the counter in 10 minutes flat. My drop off was literally less than 5 minutes. The location was well kept as well.
Dax G.I just liked a comment that the customer service was outstanding and both gentleman that helped me before getting the truck and after returning the truck were very kind and considerate I'm very professional. Thank you very much for such a great service at this location!
Helen D.Kevin was very helpful and did a great job. There were no furniture dollies available even though they were there on the website. Also, the computer system crashed on the national level. These problems need to be addressed by corporate.
Steven B.I would to be able to contact the location I rented from directly via telephone instead of the national call centered.
Salvatore T.The same thing you did for me. Thank you.
Donald M.There was a bit of rust and dirt in the bed of the moving truck that we were worried would get on the furniture we were moving
Amy W.No improvements are needed. Check-out was fast and efficient. Friendly staff. Check-in was easy and quick. Thanks for a great experience.
Patricia M.Kevin continues to provide first class customer service!!!
Deborah B.polite, professional, courteous.
Louis D.Great staff, excellent service!
Raymond B.Change nothing - it works special thanks to Keven
Philip M.Great job to everyone at this location. I had many many choices as to where I could return my truck but went out of my way to drop off at this location due to the previous experiences with the folks at this location. Will be returning many more trucks here again.
Bryan B.Nothing at this time.
James M.Professional and helpful. All of them. My favorite location.
Ahmed D.GREAT Service!
Ted S.The manager, Kevin, and his assistant manager were great.
Karl C.Give Kevin a raise.
Anthony C.Thanks for make our moving much easier with your help
Jesus R.I was happy about the overall experience
George N.Easy to reserve and pick up. Had no problems. Worked well for transporting oversized items.
Leatrice A.Location was great, but the steps required to check in for the pickup online was very frustrating.
Adan C.Absolutely nothing! The guys at the counter we're very nice! Very professional. I would definitely recommend to my Family and friends!! Thank you!
Debbie S.âï¸âï¸âï¸âï¸âï¸
FELICIA W.Great experience, newer truck, friendly and helpful staff. I recommend the U-Haul center on Carson and Cherry in Long Beach, Ca. There was a small issue with an extra charge for bringing back the truck a couple of minutes late from getting gas but the staff fixed the problem. For this reason, I will use them again in the future
Richard D.Although the Gentleman there could have used some help,, he was great and keep things moving and a pleasant person to deal with,,very much so!
Steven H.Improve website since it slows down and the orders are duplicated or kept in the checkout cart when you are trying to price items out.
Kurt L.When I returned the van, the employee told me he'd be right back. 25 minutes later after waiting in the office, I went out to find him, and he said, "Oh, we're done." I was in an extreme hurry, and the wait was very frustrating. He told me "I sent you an email." How would I have possibly known that he'd sent an email?
Michael L.Contact phone number that connects to the location at Cherry & Carson street; located where these two streets intersect, customer service agents provide 'below average' assistance when calls for this service location are all re-routed to a central headquarters service station. These particular agents asissting customers from a central commander center are providing misinformation regarding sales, pricing and/or purchasing information prior to the final sale of rental transport, equipment.
Horace M.The General Manager was amazing. Very professional and handled some issues that happened quickly and efficiently
Chris D.Raymond did an awesome job on recommending the 10'' Van rather the pickup truck and he also recommended the right furniture pads to make things easier. It was an awesome smooth experience and I would highly recommend this U-Haul location. Thank you,
Maria M.The clerk who provided the truck to me gave me an empty tank and it ran out of gas a couple of blocks from the office. He later said they have had been victims of siphoning. If he knew that, why did he not look to see that it was on E. Fortunately, another employee, Raymond, saved the day and totally turned the situation around. He should be promoted to manager. Kind heart for people and he turned the whole mess around.
Michael C.Awesome service ....
GERARDO P.The truck was not exactly clean. It was dirty on the outside and not properly clean on the inside. No trash was inside the truck, but you could tell it had been used several times without being properly cleaned.
Noel E.Good customer service. Quick return process...
Devorrus B.U-Haul is totally amazing thank you always for excellent service
Sylvester G.Nothing
Trevino C.Service rep told me they had no record of the supplies I ordered online, even after I gave him the order number and showed him the actual order on my cell phone. I purchased additional supplies after he told me to just call U-Haul corporate and cancel the online order. After returning home, I called U-Haul corporate to cancel the order. They told me they could not cancel the online order I had made because their records showed I had picked up the supplies I ordered online at the pick-up location. Unbelievable.
DOUGLAS G.Lovely People, thank you again for the help. Peace and Respect
Dean L.The fellow that set me up, had a lot to deal with, but he did a great job and maintained a cheerful manner the whole time. I really appreciated him. Give this man a raise!
Michael G.Guys and Gals are Great. Location convenient for Gas Refill with All needs to move KEEP IT UP 5☆
MARK Q.I called in and told them that I was running about an hour behind and they ended up charging me a full extra day even though I dropped it off so now I am fighting with uhaul. I won't use uhaul again
Jose G.One of the guys that work there he is super nice . He very welcoming to people
Arturo T.Kevin ALWAYS provides top notch customer service!!!
Gary B.I though the employee were great got me in and out right away, I wish other places could do that. Thanks I haul great move of stuff.
Christopher A.Thank you to the employees. They were very professional, helpful, and demonstrated that they care about the customer. I was very impressed. Thank you.
Danbiel C.Even though the Shop was busy with pick-ups and returns Diego (pick-up) and Alexander (return) were both professional, kind and patient and helpful with my rental. All your employees were helpful and willing to answer any questions. I had a pleasant experience. Thank you
Victoria R.Cedrick lied about everything. I had to return to the branch to receive the extension tube for towing, he forgot that. I was overcharged because Cedrick made the reservation as a round trip and not a one way trip. Still haven't received my refund. I received 3 different quotes from 2 different employees for my trip. The vehicle was nice, but Cedrick dis not tell me of the DEF additive. Also, since Cedrick lied about my dropoff location, i had to spend more than $600 the day of the dropoff and drive an additional almost 200 miles to drop off the truck.. then take a taxi back to my residence. WORST EXPERIENCE EVER AND HUGE FINANCIAL LOSS. PEOPLE NEED TO BE FIRED AT THE LONG BEACH BRANCH AND I NEED MY REFUND!
Nicholas H.Don't know the persons name that helped me but he was excellent and very helpful
SEAN H.Kevin & Raymond were a pleasure to deal with. Their customer service made the transaction easy.
Merri S.Intake was very good. Clerk who handled my order and rental pick up was efficient, friendly, and did an excellent job of getting me set up. Clerk who closed out my order was quite different; seemed bored and inattentive, but got the job done.
Franklin L.All the very friendly and helpful staff make everything easy and practical and try to make sure that the client is as satisfied as possible excellent 100% I recommend U-haul long Beach
Jose F.Excellent service! Will definitely be back!
Katrice W.Great customer service.... Fast, easy, helpful.... Just what I needed. Thank you very much. Friendly faces and good humor always makes the day go better.
Sharon K.N/A
William M.I was asking him a question about trying to “return my truck†via online and guy said he was doing his thing with no explanation. Ended up doing everything for us but was in the dark about what was going on.
Daniel J.