Customer Reviews for U-Haul at Dort Hwy

3789 reviews

1911 S Dort Hwy   Flint, MI 48503
(S Of I-69)

(810) 232-1505

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(810) 232-1505

1911 S Dort Hwy
Flint, MI 48503
(S Of I-69)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WAYNE ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

JESSICALYNN P. 
Rating:
5.0

Josh was very friendly and made our first time renting a moving truck more comfortable.

JODIE WRIGHT G. 
Rating:
4.0

Customer did not leave a comment.

LAURA ELIZABETH W. 
Rating:
1.0

Owner threatened to fight me on his property and report the truck stolen after I dropped it off

TYLER STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

DARWINA B. 
Rating:
4.0

I have never had a bad experience trying to rent an item from uhaul. I needed a utility trailer and called the Davison Mi location. They said they had one. I went and paid for the rental then went to find it on their lot but it was not there. They refunded my money and set up a reservation at the 3502 Gorey st in flint Mi. I went their and they were closed even though they were listed as open. I finally found one at Dort highway in flint Mi. I spent a good part of my Saturday morning trying to get a trailer which I thought would be a simple process. These mom and pop locations are tarnishing your reputation and I am going to think twice about using uhaul as my go to rental company. If I experience this again, I am definitely going to use another company.

WILLIAM LEWIS L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BRAN E. 
Rating:
5.0

Great customer service!!!

Anne D. 
Rating:
1.0

The vehicle had a door seal that was ripped and it rained, causing my wife to get drenched. When trying to call I got transferred to the call center, and was told contact the location. When I returned it I told the guy checkingnit in and he laughed and said I quote "that sucks"

BRIAN ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

GERALD PAUL M. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Joshuadale C. 
Rating:
5.0

Josh was amazing. It was super busy and he was kind, polite and professional. His help was great that day as well, but I didn't get his name. Very refreshing experience during such an awkward time in our world.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON STEVEN D. 
Rating:
5.0

The owner, Josh, provides a phenomenal customer service experience every time and it's why I will always choose this location! Quick and easy pick up and drop off too.

Shelby M. 
Rating:
1.0

I will not recommend UHAUL to anyone. I was overcharged and could not get a live person on the phone to adjust my bill.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN LOUISE S. 
Rating:
4.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Left ya a little extra gas. Lol

ROSEANNA TERESA K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE D. 
Rating:
5.0

Customer did not leave a comment.

KARINA NICOLE-JE H. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Very good experience!

CATHERINE ROSELE T. 
Rating:
1.0

U-haul in Flint don't have the 6x12 and The customer service send me to U-haul Dort Hwy get the 6x12 The trailer is a mess and they over charge me $200 extras x10days they update the information and just click yes everything with not explain BS.. is burn out my tails light and is almost got me accident driving with no light..

Tommy T. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

GARY WAYNE W. 
Rating:
5.0

I thought the overall experience was great, and I would be happy to recommend this location to any friends needing a Uhaul in the Flint area.

CHRISTIAN LAUREN Y. 
Rating:
3.0

Workers need to listen to customers. I was charged for something I didnt want at the time of purchase. I didn't realize until I got the emailed receipt

SHARON RENEE N. 
Rating:
3.0

Two people were working at the store initially when I arrived but the lady who was working was not stated she couldn't do anything and either left or went to do something in the back leaving the one other man who was working to take care of everyone by his self. This includes helping customers go out and hook up trailers leaving customers in the store waiting even longer until he came back. The man clearly appeared to be stressed that he was the only one and customers had to wait. He was very nice and helpful.

Joel W. 
Rating:
5.0

Josh was awesome! Had originally reserved a 10'er n realized not big enough! But Josh swapped reservation n picked up the 15'er still on time! Was also VERY IMPRESSED with the return process! Quick, easy, seamless!! I'll use them again if the need arises!!

REITTA K H. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHON DOUGLA T. 
Rating:
5.0

Customer did not leave a comment.

Carole B. 
Rating:
5.0

Online Check in is a disaster. Took a hr and half to check in. Customer service was helpful but time consuming. The Uhaul App is useless

Douglass T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA BEATRICE S. 
Rating:
5.0

Excellent service!

MONICA DANIELE G. 
Rating:
5.0

Friendly and helpful at both check out and check in areas.

MARTHA ANN W. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Thankyou for a great experience. I have used your services 3 times this year and every time was great. Every one has made me feel appreciated and have been very helpful. The diet hwy , Flint location is top notch!

STEPHEN PAUL B. 
Rating:
5.0

Customer did not leave a comment.

KATHY F. 
Rating:
4.0

Customer did not leave a comment.

DELANE EVAN R. 
Rating:
5.0

Customer did not leave a comment.

DARRION MONTEL M. 
Rating:
5.0

Customer did not leave a comment.

KIM GENAE B. 
Rating:
4.0

Customer did not leave a comment.

JOHN DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
5.0

n/a

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

DEONJANEA SIMONE B. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

CARL LEE M. 
Rating:
4.0

Nothing at this time.

KIM GENAE B. 
Rating:
5.0

Nothing at all, the entire process was smooth and error free

Jerome A. 
Rating:
5.0

Customer did not leave a comment.

DONALD NORMAN G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LEE F. 
Rating:
2.0

The “owner” was rude and condescending from the moment I walked in. The truck wasn't clean. The gas wasn't where he said it was and marked it and now I see a bill that has more miles than used and more fuel. Not very trustworthy.

JAMES ANTHONY D. 
Rating:
5.0

Replace the piece of rope holding the safety chain on! That's not going to hold if it was needed.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

SHEILA DENISE S. 
Rating:
5.0

Answere the phones more.

CHRISTOPHER ANDR L. 
Rating:
5.0

Customer did not leave a comment.

RoseMarie H. 
Rating:
5.0

The two guys were awesome very very professional and they are very good for your business

DANIEL EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA JEAN Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD O. 
Rating:
3.0

Truck smelled from cigarettes. Gas amount was inaccurate.

CHRISTOPHER LAWR M. 
Rating:
3.0

Making sure moving pads are in a truck before charging the customer for pads

CAMERON MARQUISE A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA O. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

I rent from this location regularly. The are always polite and professional. Great service every time.

THERESA LAVERM T. 
Rating:
5.0

The owner was great, mad everything go smoothly

CONSTANCE GALE H. 
Rating:
3.0

Truck was dirty when we got it

MELISSA JEAN M. 
Rating:
5.0

Check brakes cause they were squealing bad

DIANE CAROL W. 
Rating:
5.0

Customer did not leave a comment.

HONNY LAMONN W. 
Rating:
5.0

Everything was great nothing needs to change

Shuronda D. 
Rating:
5.0

Customer did not leave a comment.

Lynn Z. 
Rating:
5.0

The manager (Josh) at the Dort Highway location exceeded any expectations. I left there knowing I was in good hands and addressed any concerns I had.

David T. 
Rating:
5.0

The windshield was a complete mess of the pickup I rented. Very hard to see out of when the sun hit it and it smelled of smoke badly.

HEATHER NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

RHONDA MARIE R. 
Rating:
5.0

Customer did not leave a comment.

ANTWAUNE H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
1.0

Customer did not leave a comment.

Jackey W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND WILLIAM B. 
Rating:
5.0

Friendly and professional staff. Thank you for your help, and a good experience.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Owner was nice and friendly as well as knowledgeable! I was in and out to pick up and drop off! 5 star service

melvin K. 
Rating:
3.0

Get the deposit back to the customer quicker

RICKY LEE M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANN B. 
Rating:
5.0

Heather and the guys were very polite.,

BRIAN EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

KELVIN J. 
Rating:
5.0

Customer did not leave a comment.

CARRIE SUE E. 
Rating:
5.0

All was perfect and easy.

RICHARD MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
5.0

I would rather receive the vehicles with a full tank of gas at pickup so that I do not have to think about the amount of gas I need to return. Both vehicles were at 3/4 tank full when received.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE RENEE B. 
Rating:
5.0

I'll definitely be back if I need another rental. Staff was friendly and professional. 5 stars all the way. Thank you!

Steven T. 
Rating:
5.0

Rental was quick and painless, all charges explained prior to rental. Just keep doing what you're doing. Than you.

CARRIE SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Yolandria G. 
Rating:
5.0

Customer did not leave a comment.

Clark D.  |  Overall Experience 
Rating:
5.0

Very good customer service

Ronald M.  |  Overall Experience 
No reviews have been submitted for this location.

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