Customer Reviews for U-Haul at Dort Hwy

3898 reviews

1911 S Dort Hwy   Flint, MI 48503
(S Of I-69)

(810) 232-1505

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(810) 232-1505

1911 S Dort Hwy
Flint, MI 48503
(S Of I-69)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Danyelle J. 
Rating:
5.0

I worked with three different people during my pick up and rerun of the trailer I rented. ALL were extremely helpful and efficient in all aspects of the rental!

Steven R. 
Rating:
4.0

Customer did not leave a comment.

OLIVIA JEAN M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SUE W. 
Rating:
5.0

Store/employees had everything together.

Erica G. 
Rating:
5.0

Great service from start to end. Change nothing

KENNETH JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Nothing, our experience was Perfect!

DANIEL PAUL H. 
Rating:
5.0

Customer did not leave a comment.

LOUIS ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

SHANE D B. 
Rating:
5.0

Owner is cool af. Nice location and was the only location in 80 miles radius to have the trailer I needed.

Miguel B. 
Rating:
5.0

Customer did not leave a comment.

Tammi S. 
Rating:
5.0

Customer did not leave a comment.

TRUDYMARIE F. 
Rating:
5.0

The equipment was clean and easy to use. The truck I had was very old and needed a lot of work. But for the price of the truck and a day's worth of sweat equity compared to paying professional movers, you can't beat it.

DANIEL RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

Nikkole M. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW AARON B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TERRY R. 
Rating:
5.0

Person at the counter at store do not remember her name was very nice and professional

ANNE MARIE A. 
Rating:
5.0

My reservation confirmed my pick-up site in Fenton. When I got there the associate helped me and found out it was actually at the dirt highway location, much farther away. I wasn't told that there was a change and she was unable to get her U-Haul representative to help make it easier, and let me pick one up at a closer location. He was actually pretty rude to her, I heard the conversation. She was very nice, helpful and tried to help. I also wasn't told how to Handel tolls, that would be helpful information to have.

LISA D. 
Rating:
3.0

The inner rear passenger side tire was bad and went flat. The tire company that replaced the tire observed that the outer tire was also bad (he used the term “bald”). He said he wouldn't allow me to drive on the bald tire and replaced it. The vehicle was not water sealed and leaked water on a headboard. Not a good experience.

KENNETH EARL M. 
Rating:
3.0

Customer did not leave a comment.

MARIO DELVON W. 
Rating:
5.0

Super easy experience with tremendous customer service!

MARK JOSEPH S. 
Rating:
5.0

I love the crew here! They are always kind and take care of me!!!!

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
4.0

The staff were fantastic; friendly and helpful! The parking lot is small and not easy to maneuver for them to get to their equipment, but that wouldn't stop me from renting there again.

APRIL ANN W. 
Rating:
3.0

I was double charged for my rental and my account was over drawn...I'm so angry about this.

ANGELA MARIE K. 
Rating:
5.0

I always rent from this U-haul store. They are great people never any problems.

JOANNE DEE S. 
Rating:
5.0

Customer did not leave a comment.

AUNDRA DAMONE P. 
Rating:
5.0

Customer did not leave a comment.

Loretta N. 
Rating:
5.0

Your App. Would not let me take pictures.

RICHARD ALLEN C. 
Rating:
5.0

?

JOANN KAY M. 
Rating:
5.0

Nothing

JOHN J. 
Rating:
5.0

Overall excellent service! Joshua and Allison were the utmost friendly, thorough, and professional people!

TERRY JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE MAE L. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

The check in employee was waiting when I arrived to drop off my rental and I was on my way in minutes. Excellent customer service and such a pleasant young man. Thank you.

RUTH ANN H. 
Rating:
5.0

The only thing that needs attention is the wait time on hold to rent a truck.

CHRISTINE JO P. 
Rating:
5.0

Easy in and out.

Barclay S. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY RYAN S. 
Rating:
5.0

Nothing at this time

TIMOTHY EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

The owner was very friendly and helpful!

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDONALD W. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

They were awesome!

KATHLEEN ANN B. 
Rating:
5.0

Ramp fell off 1st use. Was able to fix it but then fell off completely.

JOEL ALAN K. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

The staff was incredibly kind and helpful

ZACHARY TYLER S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE J M. 
Rating:
5.0

👑Everything and everyone was most excellent thank 👑you so much for your service blessings👑

SHERRI LYNNE B. 
Rating:
5.0

A+, Keep doing what your doing

SCOTT MICHAEL C. 
Rating:
5.0

Nothing, check out and drop off were smooth and employees super nice!

THOMAS SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

CATHRYN ALLIENE G. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Everything was great.

DANIEL ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN ALLAN R. 
Rating:
5.0

Quick and efficient staff. We thought we would have to wait for someone to help us but was right there to help us. No wait!

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLAIR H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED K. 
Rating:
5.0

Customer did not leave a comment.

TRACEY LYNN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAROLD O. 
Rating:
5.0

Very helpful staff.

Darrin P. 
Rating:
5.0

Customer did not leave a comment.

BRYAN SCOTT M. 
Rating:
5.0

Low tire pressure. I had to fill it myself. Low tire pressure light would not shut off.

ROBERT WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Best location I have used

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

ANDRIC C. 
Rating:
5.0

Senior discount, AAA or many other discount to help reduce the rental cost. Early returns should be rewarded.

MICHAEL MASSOUD A. 
Rating:
5.0

Customer did not leave a comment.

TODD ANTHONY M. 
Rating:
4.0

I will consider using Penske rentals in the future

Corrine H. 
Rating:
5.0

Thank you for everything❤

Jason V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PATRICK L. 
Rating:
5.0

Nothing you guys were great!! free upgrade because mine didn't come back in on time thanks!!!

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

JACOBDARWIN W. 
Rating:
5.0

Customer did not leave a comment.

BERNADINO V. 
Rating:
5.0

Customer did not leave a comment.

DARRIN P. 
Rating:
4.0

Customer did not leave a comment.

HOVIE CURTIS L. 
Rating:
5.0

I originally had it scheduled to pick up in Fenton. What a disaster. I waited over an hour to find out there was no truck. They found one on Dort Hwy. That lady there knows her stuff and I was out in 10 minutes.

PATRICIA ANN B. 
Rating:
5.0

Very helpful and open every day but Christmas!

DARRIN P.  |  First Impressions 
Rating:
5.0

The person that helped me was very helpful and knowable about the equipment. I will come back because of the way I was treated!! Thank you!!

STEVEN MICHEAL M. 
Rating:
5.0

Very nice service

Jon C. 
Rating:
3.0

Overall great experience. Received the wrong truck and the call was about 30 minutes wait so I had to drive back to fix it.

AVERY BAO C. 
Rating:
5.0

The process was very easy and fast. The staff at the store were very helpful and friendly. Will rent from here again Thank you so much!

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

Latonia C. 
Rating:
5.0

Everyone was helpful and friendly got me taken care of right away with the correct equipment. Amazing customer service I couldn't ask for a better experience. I would highly recommend to anyone to use this site. The people here made the experience that much more. Thank you for everything that you do.

JAMES ANTHONY R. 
Rating:
5.0

I have used the dort hwy. Location several times and have never had a bad experience....

Todd H. 
Rating:
5.0

Customer did not leave a comment.

JEANNINE SARAH S. 
Rating:
5.0

Customer did not leave a comment.

Ryburn B. 
Rating:
5.0

Customer did not leave a comment.

Madyson H. 
Rating:
5.0

Customer did not leave a comment.

Kendra T. 
Rating:
4.0

Customer did not leave a comment.

Alexsandra D. 
Rating:
1.0

There was a mix up and the wrong let lock at the Grand Blanc location so we had to call the company and go to the Dort Hwy location instead where we were told they would know we were coming. They didn't know. They didn't know what to do with us. The lady at corporate was blaming it on them, they blamed it on her. The deal we had was all messed up. They Dort Hwy place also didn't know what try m to give us because a truck was given out wrong so what they had and what the computer said they had didn't match. An hour later they finally got it figured out. I was told we had been given 3 extra days on our contract because of everything. I was told to go out side, the truck was waiting for me. No one walked me around the truck or told me what to do with the text I had about checking over the truck before I left. When I got home I realized there has a big dent in the top corner I hadn't noted and I had to reach out to corl again to make sure I didn't get charged. Corp gave me discounts for all the troubles and I would have left it at that but today when we were planning to return the truck I got a call fr Dort Hwy. They asked me if I planned to return it because it was three days late and they were planning to call it in as stolen. I was sure I had to till today because corporate had told me they were giving it to me for 3 more days beyond my original reservation but apparently that didn't make it into the contract because they were ready to send the cops after me for keeping the truck till the day I was told I could. I returned the truck in tears and was charged for going over by 3 days. I won't be suggesting UHaul to anyone.

JENNIFER LYNN R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
4.0

One improvement would be to help customer look over the truck, help customer with how to use the truck safely.

JUDE ECARMA R. 
Rating:
5.0

This rental was perfect. Awesome customer service picking up and dropping off the truck.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Clark D.  |  Overall Experience 
No reviews have been submitted for this location.

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