Customer Reviews for U-Haul at Dort Hwy

4,003 reviews

1911 S Dort Hwy   Flint, MI 48503
(S Of I-69)

(810) 232-1505

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(810) 232-1505

1911 S Dort Hwy
Flint, MI 48503
(S Of I-69)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YUANNA TRIONNE T. 
Rating:
5.0

Customer did not leave a comment.

GLENN ALAN J. 
Rating:
5.0

Customer did not leave a comment.

TRACEY LYNN D. 
Rating:
5.0

Truck still had new car smell. Exceptional truck and easy checkout and checking. Only issue was the 2 day 163 mile requirement when turned in same day. Only needed 1 load but charge was for 2 days.

Marion W. 
Rating:
5.0

Easy, no issues. Quick pickup. Quick drop off.

KEVINFOSTER H. 
Rating:
5.0

The two gentlemen that worked that morning were fabulous!

Candice S. 
Rating:
5.0

The vehicle I rented the check engine light was on due to the oil pressure gauge being inop, not sure how long that mechanical or electrical issue has been present. The vehicle drove fine & all off the other gauges worked fine.

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

NAKIMULI LAFRAN L. 
Rating:
5.0

Very helpful

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

KYLE MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ShaRhonda R. 
Rating:
4.0

Customer did not leave a comment.

AMANDA BARBARA M. 
Rating:
5.0

Very easy!

Lisa H. 
Rating:
5.0

Nice people clean truck !!

MARCIA LEE S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE HELEN M. 
Rating:
5.0

Customer did not leave a comment.

LINDA GAIL S. 
Rating:
5.0

Glass pieces all over floor

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

PAUL EDWARD K. 
Rating:
1.0

All my shit got broken

Quinton G. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
5.0

Customer did not leave a comment.

CHANTE MARIE M. 
Rating:
5.0

Customer did not leave a comment.

MAUREY GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Teaghen S. 
Rating:
3.0

You've made the drop off process far too complicated

KENNETH U. 
Rating:
5.0

😎 awesome will recommend and will rent it again . Perfect

ELIZABETH ELLEN M. 
Rating:
5.0

Customer service was great. The young people who were working on Friday, August 3, 2021 were very helpful and got us taken care of right away.

MELISSA ANNE W. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

JEWEL CASSANDRA B. 
Rating:
5.0

I am positive that the gas was returned at 7/8 like i got it and not over the milage. But was charged.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

LOUIS PATRICK A. 
Rating:
5.0

Very helpful staff

THOMAS H D. 
Rating:
5.0

Customer did not leave a comment.

WALTER JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND MITCHELL L. 
Rating:
4.0

Customer did not leave a comment.

MARYBETH MAILLOU H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ARTHUR R. 
Rating:
5.0

The representative was really cool and had a great sense of humor.

DONALD FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

LISA GAIL E. 
Rating:
2.0

They charged us for over miles when we only did one trip not even the miles requested

MARY L A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM JOSEPH-H T. 
Rating:
5.0

Customer did not leave a comment.

SHEILA RAE C. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

CARRIE LYNN D. 
Rating:
5.0

Customer did not leave a comment.

MARC DEWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

JASON LEE P. 
Rating:
5.0

Customer did not leave a comment.

WALTER ASA L. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS LEE M. 
Rating:
5.0

Customer did not leave a comment.

YIFAN W. 
Rating:
3.0

I like the easy return process...

TAMIKA ROSHAWN C. 
Rating:
5.0

Thank you for being so nice and very respectful to us thank you so much ☺️

ROBERT GERALD S. 
Rating:
1.0

Customer did not leave a comment.

ELMER THERON C. 
Rating:
5.0

Next time add my senior citizen discount. Lol The owner was knowledgeable and clear about the details of my rental.

BILLY V. 
Rating:
5.0

Very polite and extra helpful.

Nikole N. 
Rating:
5.0

Customer did not leave a comment.

RODNEY KARL W. 
Rating:
5.0

Customer did not leave a comment.

ROBIN SAMONE T. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

The people who I worked with were wonderful, super nice, but the truck I rented reaked of cigarette smoke so bad that I could smell it on myself after a 15 minute drive.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

DONALD ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS DALE B. 
Rating:
5.0

Customer did not leave a comment.

TERRESITA FRANCI S. 
Rating:
5.0

Alison was awesome!

Doyan A. 
Rating:
3.0

I reserved a trailer and got a call the day before to say they didn't have one. What's the point of a reservation? They ended up finding one for me, thank you Dort Hwy.

KEVIN C. 
Rating:
1.0

This is the 2nd time I've rented a uhaul, but the first time from this location. My first time at the Bristol Rd location, my truck was parked by the office, ready to go. At this location, The associate that works there I believe her name was “Allison”? Was very rude and condescending. My rental was sitting out in the parking lot, facing the road with a cardboard rental advertisement in the window. Not having to deal with any of that on my first rental, I was confused as to why it was in the window, and why my vehicle wasn't what I call “pull out ready”. I wasn't sure what I was supposed to do with this large cardboard advertisement, so I propped it next to a tank that was beside my vehicle. When I arrived back to return the truck, The associate “Allison” comes out of the building and proceeds to tell me in a rude and condescending tone “for future reference, the cardboard sign goes behind the seat, not thrown on the ground” I began explaining that I didn't “throw it on the ground” that I placed it against the…and she interrupted me and began checking the van. I was shocked at how rude she was, and I would never rent from that location again. Poor customer service.

Kimberly G. 
Rating:
5.0

Two days before I was to pick up the cargo van, I realized it would be too small. I stopped by and they got the reservation switch to a 10' truck with no problem. And gave me a good rate to boot. I highly recommend this location.

Donley V. 
Rating:
5.0

Very smooth easy process from start to finish. Even while waiting in line I observed uniquely efficient time management from associate. She was going outside for one customer and while outside grabbed my rental return data from truck and immediately released me from line upon returning. Also kudos to founders the “u” in Uhaul was far ahead of texting use. Something not widely recognized or considered!

DAVINCE S. 
Rating:
5.0

Customer did not leave a comment.

TODD ALLEN Z. 
Rating:
5.0

The employee helping us today was awesome!! She was very helpful, polite and friendly.

Brandi D. 
Rating:
5.0

I had the GM of this location help me with my reservation. Fantastic guy, had me in and out fast and got me into what I needed even after a huge outage the company had!

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

GINA ALISHA M. 
Rating:
5.0

The truck was horrible, needs new shocks and struts for sure and steering had so much play in it, it was moving all over the place. I have rented several times from uhaul and was truly disappointed in this vehicle. It also stunk like a dirty ashtray. On the positive side the employees at pu k up and drop off were great!

DEBORAH KAY D. 
Rating:
5.0

Very friendly staff at pick up.

Sara D. 
Rating:
3.0

Staff friendly and helpful. Location run down and dingy. Uhaul was the only well kept building in the area

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

JEAN MARIE L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY RAY C. 
Rating:
5.0

I think your rate for mileage is to high. I only use Uhual as a last resort.

TRINA ANN C. 
Rating:
5.0

Transaction smooth as silk!!!!

DEBRA JEAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

It wasn't that this location was terrible, but when we arrived there was only 1 person on duty and he was running around like crazy. He was pleasant but couldn't help us answer a question because there were so many other people

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

TINA LOUISE J. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN THOMAS J. 
Rating:
5.0

Rental was easy and quick. The owner was friendly and efficient. The price was perfect for what we needed, and the location good, and the truck was easy to return.

LAURA LEE S. 
Rating:
4.0

Make it more clear on how. You can pick trucks up before you open.

DAWN DENISE R. 
Rating:
5.0

Customer did not leave a comment.

Ludy J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

LOUIS ROBERT K. 
Rating:
5.0

Customer service was top notch.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SCOTT M. 
Rating:
5.0

The manager who helped me with my reservation and checked it back in the next day was fantastic

LISA MARIE R. 
Rating:
5.0

Customer did not leave a comment.

Klohie R. 
Rating:
5.0

Customer did not leave a comment.

Jordy J. 
Rating:
2.0

Excellent and exceptional Service

KENNETH WAYNE M. 
Rating:
5.0

The Staff Was knowledgeable and hepful. Confident in the process and system

RUSSELL CHARLES A. 
Rating:
5.0

Very helpful and open every day but Christmas!

DARRIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clark D.  |  Overall Experience 
No reviews have been submitted for this location.

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