Customer Reviews for U-Haul at Florida Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Florida Mall

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Josue G. on

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Excellent!

Kathy J. on

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Customer did not leave a comment.

coolie C. on

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Excellent customer service

james H. on

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had a garenteed reservation for a 5x9 trailer w/ ramp..when i went to get it, they didn't have one..had to take a smaller trailer and make extra trips to deliver...took 2 additional hrs...bad management

Jorge N. on

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Customer did not leave a comment.

RICARDO R. on

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IT was very fast easy and the woker were very frendly. Keep up the good job.

ANDREW H. on

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The two gentlemen that handled our rental were accommodating and professional. I have had other Uhaul rentals that were not the greatest experience. All of your employees should service the customer like these guys did for us.

Attilah V. on

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No room for your cars to park. Also the staff was friendly but the truck was in horrible condition. It was clean but it would stall and you had to play with the stick if it wasn’t completely in the middle of drive the car wouldn’t even start. It made moving difficult for me and pushed me a day behind but the staff was great and extended my day with no charge . Again great staff but the truck was a awful experience

theresa W. on

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Customer did not leave a comment.

Kalin D. on

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They give me a wrong truck than the one on my contract and they over charge me for the mails. The truck was in terrible condition and the staff was extremely rude when they found out that the made a mistake and give me a different truck. I'm extremely disappointed of my experience!

PABLO H. on

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Customer did not leave a comment.

Glenda P. on

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alonzo R. on

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The employees were very friendly and helpful.

Donna L. on

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This was a Fantastic experience I will always come back here in future and recommend to others thank you

layton S. on

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Let the customers know that they have to use the message app to do the pre-rental vehicle inspection themselves.

Junior E. on

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Na

ram A. on

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Customer did not leave a comment.

Glenn B. on

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Terry M. on

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KEEP UP THE COMMUNICATION AND SERVICE THAT YOU ARE DOING. COMMUNICATION AND SERVICE ARE THE TWO MOST IMPORTANT ASPECTS OF ANY BUSINESS.

Benjamin M. on

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Customer did not leave a comment.

Afzal S. on

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As a Fedex contractor I always get a rental when needed. Love this location when I reserve I always request a pick up at this location.

afzal S. on

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I am 100 percent happy with staff and location.

Junior E. on

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Manager was very rude on the phone and very unprofessional on his email.

martin C. on

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Customer did not leave a comment.

Walter W. on

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The wench devices need to be better maintained had a hard time working them.

Shanteria S. on

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Customer did not leave a comment.

Sookraj S. on

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Nothing

Sookraj S. on

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Nothing

Ralph S. on

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Good knowledgeable employees. the only way it could have been better is if it was free.??

Daniel H. on

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I had to wait almost 20 minutes till someone even noticed I was standing at the counter. Then employees were standing around. An there was a big argument between several employees an a customer words were exchanged threats were made. It was not professional at all felt like I was back at high school in the parking lot for a 3 o clock fight. It was ridiculous if I was the boss everybody in that store would have Ben fired. Then couldn't give me a place to drop off the car hauler inhad to call an figure out my own location.. after doin that dropped off my trailer an they didnt even know I was coming had to call to confirm the drop off ...once I did drop off she couldn't close out my rental because I had to download an app an do something wouldnt work called customer service they had to transfer me to the proper call center an it went straight to a voicemail I finally gave up an just walked out ...worst experience ever..I have rented many times very disappointed

Robin V. on

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Some of the people who are working there has a nasty attitude. They need to learn how to be polite, professional and treat customers with respect.

Edward B. on

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Customer did not leave a comment.

Sookraj S. on

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Nothing

CHELSEA R. on

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N/A

ADRIAN R. on

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Todo muy excelente

Juan C. on

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Customer did not leave a comment.

james H. on

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5x9 trailer w/ramp...ramp did not work properly..did not go all the way down...took 2 people to lift it shut.

Paul M. on

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Customer did not leave a comment.

Leyany C. on

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It was a breeze to not only drive the truck but returning it was a pleasure the young lady that helped me exceeded my expectations

Jose M. on

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Customer did not leave a comment.

Megan S. on

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Customer did not leave a comment.

Sondra J. on

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Keep doing what you're doing, it works!

Alta P. on

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Inadequate parking, long wait time, equipment shortage, equipment failure, poor customer service and attitude. If I was familiar with the area,I would have found a different company to rent from. Overall, not an ideal experience... especially for the price!

Ricardo L. on

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Vehicle bad condition. Suspension problem or something like that. Truck won’t feel safe where the road is irregular

Daniel C. on

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Customer did not leave a comment.

ANA O. on

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Before give a customer a paper work make sure employees check which is the real le6of gas tank.??I got my paperwork marked which a higher level of gas than what I really get before I received the truck. Employee took picture of the dashboard before I drive away out from the facility, so I thought that was a proof, so I didn't need to go back and let him know, too bad, I have been charged over $14 dollars to cover gas I never used. Call them to get my refund and nobody care.??

Philip G. on

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The checkout process was very good. The counter agent was friendly and efficient.

Eddie R. on

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Trucks aren’t well maintained. Tires are bald in front. I’ve never had a good truck from this location yet.

Abel D. on

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Customer did not leave a comment.

Abdurahman A. on

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The truck was really bad and it was steering to the left because it’s not maintained

Maria N. on

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Customer did not leave a comment.

Sookraj S. on

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Nothing

Mark A. on

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The drop off tech was not very inviting. Not really rude either, but just not welcoming.

Colins D. on

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Customer did not leave a comment.

Bennie H. on

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JARED C. on

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Robert D. on

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Quick and easy. Agents were polite and helpful.

rafael H. on

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I recommended to anyone

francisco C. on

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En general todo bien . creo que es un servicio realmente muy bueno

Jeeasy C. on

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Customer did not leave a comment.

Rodney H. on

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Jay T. on

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Customer did not leave a comment.

Jorge O. on

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They need to clean equipment!

JONATHAN T. on

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I had to retiró the truck at the Narcoossee store And i rent the truck at the obt store and nobody told me that i had to pay a fee for that and i only use the truck for 27 miles i would never recommend that place to anyone

Rommel G. on

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I only used the van for like 12 miles,they’re charged 22 miles

Sookraj S. on

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Customer did not leave a comment.

FRANK B. on

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Free lunch lol not really much you can do to make it better it was clean friendly staff and had everything you need to do job

William O. on

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Everything good

Landy C. on

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Customer did not leave a comment.

Larry C. on

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Fire the two guys that work there!

Jerlly G. on

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When I went to rent to vehicle I had to wait like 30 minutes before I was helped... because the 2 employees that were there were in back and attentive to help the customer at the store front.. and they were not apologetic about it.

Francisco V. on

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Customer did not leave a comment.

Priscila L. on

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Express checkin was very slow!

James K. on

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The install on my hitch was done wrong. I spent almost 2 hours just to have a hitch attached because their equipment was faulty, on top of them installing my equipment improperly. I was so livid! I spent almost $1,000 and way more time than I wanted to! I had to pay my movers for the 2 hours they waited to move my stuff while I was at UHAUL getting a trailer I was told would take less than 10 minutes!!! I called a uhaul corporate number and they were no help. They just offered to transfer me to the store to talk to them! I am not happy about my experience, at all!

edourde F. on

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Thanksfor your help for making my moving easier for me .

Pedro R. on

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Customer did not leave a comment.

Edmund D. on

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Very helpful and pleasant staff

Enrique H. on

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Smell

Marc L. on

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The GM or Manager that runs this location truly has great customer skills. I rent a 5x8 trailer from this location a lot and it's always an efficient transaction. I've been to the winter park and the other OBT location and it was a hot mess. Those other experiences is how I was able to form my opinion.

Alexis S. on

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All good Thank you

Reinaldo N. on

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Customer did not leave a comment.

malcom B. on

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The customer service was Outstanding!!!!

Adrialis A. on

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Customer did not leave a comment.

David S. on

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Customer did not leave a comment.

Jonathan P. on

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1. Do not check out a defective product to a customer 2. Do not curse multiple times in front of the customer regarding co-workers' lack of care towards equipment. 3. Do not make customer provide solution to defective equipment problem (I had to request if there was another nearby location that could provide a working tow dolly several times since I was getting pushback that my contract was not in their system) 4. Do not then charge customer for additional hassle created as a result of 3 defective products that were checked out to customer. 5. For the second location that I was sent to for a working tow dolly (also on Orange Blossom Trail): Set up return equipment location for the tow dolly to be the same as the return location for the U-Haul.

Alvaro L. on

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Customer did not leave a comment.

Justin D. on

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Customer did not leave a comment.

Roger V. on

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On two occasions, I have been checked-in by Jayvon. He is definitely among the best U-Haul employees I have encountered: very friendly, personable, and efficient.

Omar T. on

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Customer did not leave a comment.

Richard C. on

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Same as above.

Silvana S. on

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Customer did not leave a comment.

Norbert M. on

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Well to start off the mileage was wrong it had 16 more miles than what they had down on the contract the gas was not at half it was between five eights and half the truck overall was filthy. I would not recommend anybody to go to that location

RICHARD C. on

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Advise customers using share program about the time window available before reservation expires. This was very inconvenient for me as i arrived a couple hours later than original time but still before office hours. Lost an additional hour just trying to contact someone to revise my reservation.

Ricardo H. on

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Nada que decir excelente servicio

brian A. on

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Staff is very friendly. Vehicles are well maintained. Always my to go location.

Steve C. on

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After reserving, they said i had a unit but wouldhave to drop off truck and trailer somewhere else 6 miles away very stressful unloading car/trailer to unload then reload and drive somewhere else. Then that place didnt want trailer!!!!!!

Mark A. on

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Local truck. Poor condition. It served its purpose.

Atef S. on

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Customer did not leave a comment.

Nyvia M. on

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Truck was returned at 10:22pm (after hours) however the location didn’t check the truck in until 3pm the next day which generated $65 in additional charges! I called Customer service and filed a complaint and later that evening I got disturbing emails from the store manager Adam M would blamed me, told me he didn’t have to do anything to help me, told me I have “The Nerve” to complain to customer service and told me how I “Dogged” them out on the phone! Never seen such a thing from a manger, let alone a professional! NEVER AGAIN!

luis A. on

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Muy bueno

Allyson L. on

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They were very helpful

daphanie r. on

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Thank you! It was a great storage experience. I will do it again when needed.

ROBERT F. on

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team was super helpful

Kristine H. on

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Good Service