Customer Reviews for U-Haul at Florida Mall

3,947 reviews

7726 S Orange Blossom Trail   Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys)

(407) 859-6640

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(407) 859-6640

7726 S Orange Blossom Trail
Orlando, FL 32809
(Across from Sky VIew Plaza Directly in front of Pep Boys)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This location was supposed to have a “mobile pick up”, as per reservation… needed to call and change location.. farther away

Jair V. 
Rating:
5.0

Adam the manager is a professional really committed to providing the best service! Thank you Adam!

Archie M. 
Rating:
5.0

Customer did not leave a comment.

Roz D. 
Rating:
1.0

My credit card was compromised immediately after I presented my card at your location and multiple charges were made. I will NEVER rent from U-Haul ever again as I feel as if my information is not secure.

Catrina C. 
Rating:
5.0

NDA

Julio S. 
Rating:
5.0

You are very good

Salem A. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Timothy Scott M. 
Rating:
5.0

Better brakes for the Uhaul and just a bit cleaner inside but overall great experience.

Alcin W. 
Rating:
5.0

Customer did not leave a comment.

Hiram C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
3.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

Customer did not leave a comment.

Margaret Esther V. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS J. 
Rating:
4.0

Customer did not leave a comment.

Clarissa C. 
Rating:
4.0

Put order in several weeks in advance. Had to get a hand truck instead of appliance dolly. Bought several cases of u haul boxes. Returned half of them with pads, hand truck & car hauler. Didn't receive any credit like I was told I would.

Micheal H. 
Rating:
2.0

Don't RENT TRUCKS with BROKEN SIDE MIRROR. AND 👉 ALWAYS LET YOUR CUSTOMERS KNOW WHEN CERTAIN TRUCKS DONT COME WITH THE PULL OUT STEP TO GET HEAVY ITEMS IN. I TOLD THEM I HAD 2 LARGE CABINET AND A WASHER. YET THEY GAVE ME A TRUCK WITHOUT THE PULL OUT LATTER ON THE BACK. HAD TO WASTE TIME TO RETURN IT. AND THEY DID MAKE GOOD OF IT. BUT I DON'T THINK I'LL RETURN.

MARTHA K. 
Rating:
2.0

The windshields did not work when it was a rainy day…

ana I. 
Rating:
5.0

Dedicated and attentive attendants

cezar S. 
Rating:
5.0

Excellent service thanks guys

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

miguel C. 
Rating:
5.0

Customer did not leave a comment.

Angie F. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

carlos A. 
Rating:
1.0

My reservation had been moved to another location, originally was reserved at a Goldenrod, they sent me to West Colonial, who sent me to Sanford after creating a new reservation because they had accidentally locked my original one. When I was pulling into Sanford I got a call from the dispatch people who told me I had to drive to the Florida mall location. Yes, I crossed Orlando 3 times. Once I got to the Florida mall location, 2 hours past my reservation time, I finally got a truck and tow dolly. And because they had created a new reservation they forgot to extend my days and I didn't figure that out till later. Overall a pretty horrible experience and will likely go with another company in the future.

Matthew A. 
Rating:
5.0

Above and beyond professionalism.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Ambroise C. 
Rating:
4.0

Please double check wheel alignment for truck # DC3313T. Truck was hard to manage as it kept moving to the right side. Overall, all was OK. Thank you

Julia C. 
Rating:
4.0

Customer did not leave a comment.

Omer Kaya G. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Carro limpo e atendimento bom!

JULIO D. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND R. 
Rating:
3.0

The truck was dirty half of the stuff inside were broken the AC worked when I wanted to visors were broken and hanging and got in your way to view the windshield the passenger door didn't want to lock or close correctly I felt very unsafe and when you're driving it sounds like the truck is falling apart I would never rent again from U-Haul

EDGARD G. 
Rating:
5.0

Customer did not leave a comment.

KELLEs L. 
Rating:
5.0

Customer did not leave a comment.

WILLY A. 
Rating:
5.0

Put the label with fuel type on each vehicle!

Alexey P. 
Rating:
2.0

they charged an undue fuel fee, and I delivered it as I took it and there is a photo to prove it.

Leandro A. 
Rating:
5.0

Customer did not leave a comment.

Jerluis C. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

Was not the size I ordered and had to take a huge truck. The truck was very old 177000 miles. Full of blows and damage, and with an empty fuel tank. And refuse to give me another truck even though there were more like it. And find out after refueling for $ 30 that the fuel dial just doesn't work

Noach E. 
Rating:
5.0

Customer did not leave a comment.

jagdip H. 
Rating:
5.0

Customer did not leave a comment.

JORGE F. 
Rating:
5.0

Customer did not leave a comment.

Namrata S. 
Rating:
5.0

N/A

Cord P. 
Rating:
5.0

I offer no suggestions to improve on what I experienced. The gentleman who assigned my vehicle also checked it in 2 days later. He was professional and communicated everything clearly. I really appreciate the design of the U-Haul website that made the reservation, check-in, and check-out process all very easy.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
4.0

Nothing to complain about the service it is great

auvilus D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR Q. 
Rating:
5.0

Nothing

WIDMIA B. 
Rating:
5.0

Customer did not leave a comment.

abdulla A. 
Rating:
5.0

Your doing 100 percent good job. My wait time in person was less than 5 minutes, good job

Will J. 
Rating:
5.0

The people at your locations are always great but your phone representatives are horrible. The last two people I spoke with at your 800 customer service were awful. Most especially the person I just spoke to to reserve for Monday, May 9th. Her attitude was so bad, it's as though I'm bothering her by calling to make a reservation. I am a lifelong sales and customer service person and I never ever talk to customers with such an attitude. Mind you, I'm being very kind and respectful with the process. I was laughing when I called in saying “this must be a busy moving weekend”, I called because I was having difficulty locating a van. In any case, they are paid to assist and I don't need the attitude from them. If you do not wish to assist people then find another job! Thank you, Linda Sheffield 3214416418

Linda S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Easy pezzi

jasper C. 
Rating:
5.0

Customer did not leave a comment.

Roque R. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

carmelo A. 
Rating:
5.0

Customer did not leave a comment.

Irving D. 
Rating:
5.0

Customer did not leave a comment.

andres N. 
Rating:
5.0

Customer did not leave a comment.

Van J. 
Rating:
5.0

Customer did not leave a comment.

Militza D. 
Rating:
5.0

Outstanding staff. Great customer service.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Chinita M. 
Rating:
3.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Great experience

PAOLA R. 
Rating:
5.0

Customer did not leave a comment.

JAMESLEE M. 
Rating:
5.0

Thank you Adam for your professionalism and clean U-haul office. You also have a fantastic working team assisting your Customers. Bravo!

FLORA M. 
Rating:
5.0

Customer did not leave a comment.

Javier A. 
Rating:
5.0

Customer did not leave a comment.

Otto S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Kent H. 
Rating:
3.0

Customer did not leave a comment.

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN O. 
Rating:
5.0

Thanks for your customer care service!

FLORA M. 
Rating:
5.0

Customer did not leave a comment.

GINER Q. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
1.0

Make sure your equipment isn't faulty, specifically the car transports. Your general manager need to learn how to speak to customers and not call them liars as well.

Shiquita A. 
Rating:
4.0

Customer did not leave a comment.

HUGO V. 
Rating:
5.0

Your secret lake location in four corners needs to do better at letting customers know well before arrival if their reservation is not there. I had to drive 90 extra miles to get a truck and drop it off because it was the only location with a 26 footer. Do better

Krystal B. 
Rating:
1.0

Vehicle had a “service TPMS” light on it, and a tire that had a visible bump in the sidewall from being low on air. Had to practically beg the employees to put air in the tires, they only filled the one and also forgot to include the furniture pads I requested with my rental. Would think they'd fill all 4 tires since the TPMS was inactive and they didn't even know or seem to care about it. When I returned the truck, I was surprised to find out that it should never have been allowed to be rented out in the first place! 0/5 stars for this location.

Seth K. 
Rating:
5.0

Love this location very convenient staff very friendly

Afzal S. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

MUY BUENOS , Y PROFECIONALES .MUCHAS GRACIAS EPERO CONTINUEN ASI GRACIAS

Edmundo R. 
Rating:
5.0

Customer did not leave a comment.

DRAGO G. 
Rating:
1.0

Truck was so running so hot passenger had to put feet in seat 1 1/2 months later STILL getting additional toll charges PLUS FEES!!!!!! Ridiculous no one will contact us to explain!!!!!!

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
3.0

Customer did not leave a comment.

Takesha J. 
Rating:
4.0

Some of the computer systems were not functioning but the staff worked around and through it very well to mitigate delays. Drop-off was a snap, an associate greeted me upon arrival, disconnected the trailer let me be on way. Overall very good experience.

Jeffrey W. 
Rating:
4.0

great have plm door

Ahmad S. 
Rating:
1.0

Poor

Sinan G. 
Rating:
5.0

Customer did not leave a comment.

luis enrique V. 
Rating:
2.0

Luis excelente José nada receptivo

claudio angel C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I have picked up and dropped off my rentals at this location in the past. This location is always organized and friendly! I want to point out that the employee by the name of Luis Hernandez was very professional and explained the entire return process and broke down the billing in detail. More U-Haul locations should hire and promote employees such as Luis Hernandez!

Christopher L. 
Rating:
5.0

They were very professional fast service and when I brought it back he came outside Check the vehicle and said you're good to go I will recommend this location

Donald R. 
Rating:
5.0

I just have two big complaints, one: it has very short equipment and time frames availability; two: It's very unfair be charged a $20 fee when returning after hours, when you don't have the choice because they don't allowed to complete the 24 hours rate.

Wanda V. 
Rating:
2.0

133 / 5,000 Translation results The truck had a brake failure. She was worried about driving slowly for fear that she would not brake in time and avoid accidents.

Vanessa M. 
Rating:
5.0

They were very helpful

Allyson L.  |  Overall Experience 
Rating:
5.0

Thank you! It was a great storage experience. I will do it again when needed.

daphanie r.  |  Overall Experience 
Rating:
5.0

team was super helpful

ROBERT F.  |  Overall Experience 
Rating:
4.0

Good Service

Kristine H.  |  Overall Experience 
No reviews have been submitted for this location.

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